High Risk KYC Verifications Officer (Manadarin Speaking) at Mukuru

Duties and Responsibilities (include but is not limited to):

• To verify and validate documentation and information supplied by customers when signing up for new accounts
• Keep up to date on any process and regulatory changes
• To report any suspicious activities on customer accounts
• To make outbound calls to customers in order to carry out security checks in assigned corridors
• To aid the verification team as and when required
• To uphold and maintain daily and monthly targets
• To always provide good customer service
• To uphold the company brand
• To manage own professional and self-development

Key Requirements:

• Grade 12 or equivalent (Essential)
• 2 years KYC Experience (Essential)
• Understanding and speaking of Mandarin / other relevant Asian language (Essential)
• Knowledge of money transfer procedures
• Knowledge of KYC regulations
• Knowledge of AML and Fraud
• Knowledge of KYC rules and processes

Additional Skills:

• Computer skills
• Typing skills.
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail
• Interpersonal skills
• Problem solving skills