Vacant Job Roles at The Estée Lauder Companies Inc.

Purpose of the Job

• Enhance brand equity in the in-store environment for both new and existing sites in SA.  Ensure consistency of presentation of all counters/FSS environments.
• Responsible for store design functions.
• Ensures proper representation of the brands’ images in the selling environment.
• Project Co-ordinate with Brands, Project Managers and suppliers to ensure the smooth implementation of Retail Design projects.

Key Roles & Responsibilities

Store Design

• Initiate projects after Brand approval.
• Review, establish and adapt - display, POS and presentation for specific SA environment.
• Receives designs, technical drawings and specifications to market and chosen shop fitter for every new installation and refurbishment.
• Coordinate the design selling environments, display of products consultation areas and transaction space.
• Ensure Brand’s image is consistent and properly expressed and maintained within guidelines set by EMEA office in order to achieve a cumulative and synergistic effect in terms of architecture, detailing merchandise layouts.
• Consults with VM/SD Manager / Brand Manager (SA) to ensure best locations within stores; analyse traffic flow to guarantee customer interaction; analyses architectural features that may enhance or distract from location; inspects sites to ensure cohesive design and speeds approval process.
• Coordination of in store maintenance with retailers, distributors, contractors and the brands for the repair and upkeep of doors and their financial management when instructed.
• Establish a high level of communication with the markets, retailers and distributors to understand their needs and support Project Manager’s to provide a focused and specialized service.
• Liaise with Regional Design Managers for project briefing.
• Works closely with Design teams of the Retail partners.
• Negotiates with brands, vendors and retailer design teams in order to find a solution where everyone benefits.
• Updates shop fitters on materials for the brands and ensures best quality / cost ratio of the projects.
• Coordinate with Visual Merchandising EMEA to order all materials and collaterals to ensure timely delivery to coincide with project schedule.
• Ensure all brand designs and final products are adapted to any existing security constraints.
• Maintain project flow and establish weekly status report to communicate with the Regional Design Managers.
• Maintain project close out and archival procedures, including final project photography.
• Prepare project files for all new projects, files and keep clear, understandable records of all stores for future use by VM/SD Manager, Brand Managers, BDM, Merchandising, Store Design and Finance.
• Review project submissions and follow up on missing information in preparation for designs to follow.
• The collection of data for the Project Request Form for submission to regional design departments
• Completion of accurate Business Case Forms for WBS (project number).
• Tracking of all projects from submission through to installation.
• Prepare project files for all new projects.
• The ordering of loose furniture items and other store design hardware for inclusion within projects across the region.
• Ensure accuracy in Capex Spend.

New store designs and re-vamps of stores

• Coordinate the execution of store openings or re-vamps and ensure the completion of necessary checklists.
• Order visuals and tester units.
• Fit design to store space.
• Ensure that merchandising guidelines are followed.
• Ensure photographs of all new stores and re-vamped stores are taken and filed correctly on the share drive.

Existing store design and maintenance

• Maintain /Create master list of all store details - these include number and sizes of light boxes, number of shelves for pricing strips, tester units, pre-cut lettering for logo’s, type of installation etc.  Store Profile.
• Maintain all store hardware and open sell elements.
• Order new hardware for stores where necessary and coordinate the installation thereof.
• Maintain merchandising and visual standards.
• Plan, present and Implement the basic merchandising guidelines at store level.
• Ensure the merchandising policies in retailers comply with brand standards – implement a cycle program for store visits to inspect these issues.
• Co-ordinate the ordering, distribution of light box visual transparencies for all new and existing stores.
• Execute and assist with visual in store in conjunction with the sales team!
• Responsible for in store visualization working closely with sales team.
• Compile direction and execution of visual merchandising booklets for team.
• Procure local suppliers to design and make VM display units where necessary.
• Adapt EMEA merchandising guidelines to local market standards when required.
• Work with field employees in store to determine new space and execution opportunities in-line with international guidelines.
• Review and put forward recommendations for new VM merchandising concepts.,
• Review and procure local suppliers for VM tester units to save costs vs international, as required by Brand.
• Work on visual merchandising budgets in conjunction with the VM/SD Manager & Brand manager (SA). To include international tester units, locally produced highlighter stands, in case props and light box visual updates.
• Track tester unit orders from suppliers to ensure availability and delivery per agreed timeline, eliminating delays in shipment.
• Prepare and distribute pricing strips to all stores as and when required.
• Places orders on GMW for On-Going VM elements and assists the Trade Marketing Manager in qtys for Launch Elements required by TM to order correctly.
• Ensure accurate & timeous placement of orders with GMW for VM modules / locators for new and existing installations.
• Complete purchase orders relating to all visual merchandising requirements.
• Process all POs timeously. 
• Build relationships with field employees in each area and support them when requested. Implement regular update meetings or conference calls (coastal field employees) to assess needs.
• Build relationships with suppliers and retailers.
• Guides, Trade Marketing / Product manager to ensure that all visual elements are delivered timeously to stores on all launches, promotions and events.
• Implement a store visit/ country calendar to monitor and facilitate the implementation of the basic merchandising guidelines at store level.
• Implement a store visit schedule to monitor general store maintenance, lay-out issues and improvements needed to store.
• Reviews competitive activity in terms of branding and suggests recommendations to improve in-store visibility.

Qualifications

Requirements and Experience

• Relevant Tertiary Qualification
• Knowledge of scheduling and/or construction management software.
• Experience in graphics, layout and interior signage.
• Experience in luxury goods industry is advantageous.
• Computer Skills: experience in, Photoshop, Illustrator, AutoCAD
• Advanced Excel
• Design experience.
• Knowledge of SAP advantageous

Key Personal Characteristics

• The ability to identify critical concerns and prioritize, problem-solving abilities.
• Creative/innovative thinking
• Smoothly handles multiple demands, shifting priorities and rapid change.
• Obsessive about detail
• Superb organization skills
• Works well under pressure.
• Results oriented, with high drive to meet objectives and standards.
• Display proactive and persistent approach.
• Inspires and guides individual groups.
• Build good relationships with retailers and suppliers.

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front-line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities: 

• Create ways to achieve sell through targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Obtain customer data for CRM system or other client list as required.
•  Keep informed about products, company information and store information.
•  Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
•  Actively participate in training sessions and partnered store mandatory training sessions.
•  Inform customers timeously about promotions & events
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure display is per merchandising guideline
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•  Ensure provision in Retek system
•  Ensure all testers are clean and in good condition
•  Maintaining work environment
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Adhere to proper security procedures regarding handling of cash and assets.
•  Weekly top SKU counts
•  Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Skilled Make-up Artist or Skincare Specialist
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview