Vacant Job Positions at Discovery Limited

Key Purpose

• Support and administration for our Fund Managers. As Fund Coordinator you will be expected to fulfil the following duties relating to one to three schemes assigned to you:

Areas of responsibility may include but not limited to:

SECRETARIAL

• Setting up, coordination of attendees, confirming, and attending all formal and ad hoc scheme meetings of the schemes e.g., Audit, Board of Trustees, and all sub-Committees.
• Collation of agendas, matters arising and meeting packs within SLA.  This includes ensuring quality checks are performed prior to submission to the Fund Manager/ scheme for approval.
• Formal recording (typing) of Minutes of all formal and ad hoc scheme meetings, and the distribution of meeting Minutes within SLA, or as per the Fund Manager’s guidance. Finalisation of Minutes by obtaining signatures from relevant Chairpersons and ensuring compliant record keeping (storage) of all meeting Minutes and Notes.
• Compilation of the Matters Arising Schedules, monitoring and timeous following up on action items with relevant stakeholders.
• Ensuring resolution of action items before specified due dates.
• Coordination of DH requested forums and workshops as may be required by Fund Manager / Inhouse Management.
• Maintain scheme rules and other governance documents and make available to business and other stakeholders as may be required.  Ensure control and retention of documents and correspondence / inputs received from CMS.
• Distribute documents requested by Trustees and POs.

ADMINISTRATION

• Maintain compliant electronic and manual filing, including the e-filing of all statutory documents, as may be required.
• Collate and maintain fund management documents for various internal and external audits, including CMS routine inspections.
• Liaise with the Council for Medical Schemes to ensure compliance with Regulatory requirements relating to the AGM, update of Trustees, etc.
• Co-ordinate and maintain scheme mandates, policies and protocols, and registers.
• Co-ordinate and maintain scheme-related contracts and certificates of adherences, and Contracts Register.
• Log and follow up more intricate queries and investigate where necessary.
• Assist in resolving Finance requests and payments on behalf of the scheme.
• Maintain / develop all required registers, including those for Resolutions, Conflict of interest, Meeting Attendance, etc., as may be required.

CLIENT LIAISON

• Ensure accurate resolution of escalated queries sent directly to the Fund Coordinator/ Fund Manager, including regular feedback.
• Communicate appropriate information accurately to internal and external stakeholders.
• Monitor and ensure administration aligns with scheme rules / policies.  Address discrepancies directly with the business area concerned and escalate systemic issues to the Fund Manager.

COMMUNICATION/ MARKETING

• Assist the Fund Manager in drafting and finalisation to sign-off of all scheme communication, including year-end brochures, AGM, newsletters, and documents related to scheme initiatives, as may be required.
• End-to-end management of the distribution of scheme communication to members, whether in print, electronically or on via the scheme website, and ensuring deadlines are adhered to.
• High level management of communication projects relative to the SLA and regulatory requirements.
• Manage Trustee election processes, as may be required.

REPORTING/ DATA REQUESTS

• Manual extraction, QA, formatting, and conversion of communication data files.
• Collating, distribution and monitoring of all SLA and non-SLA monthly and quarterly reports.
• Management and coordination of all ad-hoc scheme data requests.
• Coordination of the AGM-specific membership data dumps required by external service providers.
• Resolution of any data queries and discrepancies by navigating the relevant DH divisions for timeous distribution of data/reports.
• Engagement with scheme actuaries to ensure Scheme requests are reviewed, approved, and logged as required.
• Maintenance of scheme information via the Governance Tool

PROJECT MANAGEMENT

• Assist the project manager with annual window period projects, as may be required.
• Assume full project management responsibility for scheme annual year end projects, as may be required.
• Coordination and monitoring of all ad hoc project (such as bulk member take-ons, Trustee elections, etc.): deliverables and timelines, ensuring all requirements are adhered to.

Personal Attributes and Skills

LANGUAGE SKILLS:

• Must be fluent in English - written and spoken.

COMPUTER LITERACY

• Proficiency with the following programmes required:
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook'

COMPETENCIES

• Uphold ethics and values; demonstrate integrity.
• Ability to contribute within a team, work independently and without supervision (virtually).
• Take initiative and work under their own direction - self-starter.
• Excellent skills at organising information and meeting compliance standards.
• Ability to work under pressure, monitoring performance against deadlines and milestones.
• Resilience, enthusiasm, energy, and drive with a high regard for quality outcomes.
• Ability to learn quickly.
• Ability to balance DH and scheme needs.
• Willingness to follow instructions and prescribed procedures, deliver results, and meet scheme client and DH expectations.
• Stakeholder relationship management, internal at DH and external.
• Excellent liaison skills –scheme clients, external and DH stakeholders
• Willingness to travel to and from clients from time to time and be flexible about working hours.

Education and Experience

EDUCATION

• Matric (essential).
• Applicable tertiary qualification advantageous.

EXPERIENCE

• Experience in the medical scheme industry.
• 3 – 5 years working in a high-volume admin function.
• Discovery Health experience.
• Experience in managing projects advantageous.
• Experience in managing multiple simultaneous tasks and challenges required.

DESIRED SKILLS AND KNOWLEDGE

• Analysis and problem-solving skills.
• Conflict management skills.
• Industry knowledge, including product and legislation (advantageous).
• Reporting and presentation skills.
• Strong attention to detail.
• Interpersonal skills.
• Organisational skills.
• Previous Minute and report writing experience.
• Excellent verbal and written communication skills in preferred language (English).
• Exceptionally strong administration and organisation skills are critical.

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Key Purpose

Designs, develops, and implements Flutter mobile applications to support business requirements. Follows approved life cycle methodologies, creates design documents, writes code and performs unit and functional testing of software. Contributes to the overall architecture and standards of the group, acts as an SME and plays a software governance role. 

Flutter Leads must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

Flutter Leads must have a competent understanding of:

• Leading and driving a high performance Flutter team
• The system development life cycle and can explain the developer’s role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Flutter Leads should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments                                          

Within 6 months of being in the position, a Flutter Lead should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

• Excellent written and oral communication skills (English)
• Is values driven
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Clean code thinking
• Is a problem solver

Education and Experience

• A degree in IT
• 5+ years’ experience as an iOS/Android developer
• 4+ years’ experience as a Flutter developer
• Experience with software development in a test-driven environment
• Excellent understanding and application of design principles
• Leading a development team
• Defining architectural strategy for a mobile application
• Assist in planning and work planning
• Input in hiring and interviewing developers
• Worked with product owners or business representatives to understand needs and articulate them into stories for execution.

Advantageous

• 3+ year user interface analyst experience (preferred)
• Software Engineering related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Objective-C is beneficial
• Experience in Java or Kotlin
• Have worked on at least 1 app published in the App or Play Store
• Experience with migration of native apps to Flutter
• Experience with development of Flutter plug-ins and modules
• Experience with app deployment pipeline
• Experience with publishing an app to the App or Play Store
• Knowledge of integrating native and flutter code
• Knowledge of the GoogleFit and HealthKit
• Knowledge of automated testing frameworks and architecting an application accordingly.

Methodologies

• Familiarity with Agile development methodologies
• Knowledge of OO design principles and development patterns
• Knowledge of event programming
• Knowledge of BLoC
• Secure development practices
• Zero trust

Tools

• XCode
• Android Studio
• ServiceNow or Similar
• Git and GitFlow lifecycle management

Technologies

• Swift/Kotlin (Java)
• Dart and Flutter
• UML
• JSON
• REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

The Marketing Consultant is a member of a high-performance marketing team that partners with the Discovery Vitality business to implement marketing solutions and contributes to the delivery of digital and marketing communications for Discovery Vitality.  The Marketing Consultant will be responsible for running projects, using digital and marketing best practice and leveraging internal and agency relationships, to deliver within budget. In addition, the Marketing Consultant will provide support on marketing projects and integrated marketing campaigns, work closely with external partners, and assist with running partner campaigns.

Areas of responsibility may include but not limited to:

• Being responsible for the Discovery Miles portfolio and working closely with internal and external stakeholders, including all Discovery Miles partners, to drive awareness and create engagement while meeting business objectives. This includes working closely with the Discovery Bank team.
• Being creative. Solve business needs, create integrated, best practice and creative solutions that are in line with the Discovery marketing model – and are consistent across all brands, businesses, and communities, and ensuring that consistent, relevant messages are being given.
• Working across teams. Collaborate closely with key stakeholders, including senior businesspeople and cross-departmental teams, to help achieve company and business unit objectives.
• Building relationships. Responsible for building and maintaining relationships with key business people, both at a strategic and operational level. This includes building strong relationship with Discovery Miles partners.
• Creating and updating relevant communication collateral (app screens, social media, website etc.).
• Converting technical information into audience appropriate communication.
• Provide input into the creation and implementation of project plans and be able to manage lead times.
• Be able to brief agencies and internal teams on campaign requirements.
• Strong copywriting and editing skills.
• Be able to provide detailed marketing reports after each campaign to share both internally and externally.

Competencies

Knowledge

• All relevant promotional channels.
• Agency process and relationships.
• Critical elements of successful digital communication.
• Knowledge of website management best practice.
• Knowledge of in-store branding (POS) elements.
• Production processes (advertising, media, and print), including timelines and costing.

Skills

• Communicate well in English – with strong writing and verbal communication skills.
• Digital platform writing, content creation and briefing skills. 
• Digital marketing skills including social media and email marketing. 
• Exceptional attention to detail.  
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships.  
• Time and project management skills.  
• Ability to convert technical information to audience appropriate communication. 
• Influence and persuasion skills aligned to project deliverables.   
• Ability to work well within the brand team as well as across cross-functional teams.  
• Ability to structure, present and sell new ideas.

Attributes

• Motivated.
• Detail orientated. 
• Customer focused. 
• Work well under pressure. 
• Team player.
• Results driven. 
• Reliability.
• Empathetic.

Education and Experience

The following qualifications and experience are required:

• Minimum 3-year undergraduate degree or diploma.
• Minimum of 2 – 3 years-experience in marketing and communication.
• Experience in content marketing, product sales, rewards programmes, and client engagement would be advantageous.
• Bank and / or agency experience would be advantageous.
• Relevant industry experience.

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Key purpose

• The vacancy is for a Project Administrator role within the Discovery Institute of Training. The role requires the Project Administrator to work alongside the Project Manager and to ensure that all project administration is managed including minutes of meetings, project plans, follow-ups with project team members, project management tool administration and to organise and attend Project Meetings.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Project and task tracking, reminders, coordinating project activities and follow-ups.
• Ensures the correct documentation standards are applied to all projects with regards to the use of correct document templates and folder structures and to ensure that all project documents are complete and up to date.
• Attend project briefing and scoping sessions, create project plans, and map out projects on Asana to ensure that the appropriate processes are followed, and project management standards and principles are applied.
• Assist with preparation of project meeting materials and presentations and to ensure that projects are delivered in accordance with the defined project plan and to the predefined Discovery and DIT standards.
• Project manage basic projects and deliverables.
• Scheduling of project meetings/standups/project initiations/check-in sessions and booking meeting rooms.
• Capturing and distributing project meeting minutes and other project related outputs.
• Project Reports – Extract and provide project summary and status reporting in line with agreed deliverables to support the Project Manager in this activity.

Competencies

• A sound knowledge of project admin and process templates, PMLC.
• Ability to multi-task, tracking and administering several projects concurrently.
• Demonstrate experience using project management software.
• The ability to direct and support project teams.
• The ability to take ownership and display high levels of responsibility and initiative.
• Excellent communication skills, both formal and informal.
• Demonstrable experience in project scoping and project artifacts management.
• Demonstrable experience in workflow management, risk management and communication management.
• Effective time management.
• Progress monitoring of basic and complex projects.
• Effective use of the MS Office Suite.
• Excellent business writing skills.
• Well organised and expert administration skills and practices including organising and planning.
• An enthusiasm for continuous learning and professional development.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with high attention to detail.

Experience
The following qualifications and experience are required:

Essential

• At least two years of experience in project administration.
• A formal Project Administration certification (NQF Level 5 Short course).

ADVANTAGEOUS

• Intermediate to advanced excel capability.
• Project administration within the learning and development industry.
• Project administration experience within Discovery. 
• Project Management diploma (NQF Level 5, 1 year course), or Business Degree.
• Certified associate in project management (CAPM) or equivalent/higher.
• Agile short courses.

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Key Purpose

The main purpose of the Procurement Data Analyst is to analyze spend data and identifying cost-saving opportunities

Areas of responsibility may include but not limited to

Strategic

• Analyzing spend data across the Group and identify cost-saving opportunities
• Leading on our Sustainability workstream, as we work towards our goal of a carbon neutral supply chain.
• Creating and maintaining procurement reports and dashboards for monthly and adh-hoc reporting
• Supporting the procurement team in supplier relationship management
• Participate in cross-functional meetings to align procurement strategies with organizational goals
• Working closely with sourcing specialists to prepare and consolidate monthly reports for exco and recommend areas of improvement for the procurement division.

Performance

• Managing the performance targets of the Procurement team, through the regular measurement of performance against set objectives.
• Utilizing the data to monitor these targets to understand current performance and trends.
• Driving forward continuous enhancements and improvements to demand increased performance.

Reporting

• Responsible for reporting on supplier spend that will assist in developing overall category strategy and supplier negotiations as and when required.
• Responsible for the issuing of dashboards and reports on a monthly basis for departmental performance and exco overall reporting.
• General reporting on departmental activity and effectiveness and efficiency

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.

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Job Purpose 

We are looking for a dynamic and experienced Human Resource Generalist (HRG) with a strong background in financial services to join our team. The ideal candidate will have a proven track record in HR consulting, with a particular emphasis on recruitment and talent acquisition. This role requires an individual who can provide great HR support and drive recruitment initiatives to attract top talent in the financial services sector.

This HRG role is specifically focused on the Bank’s operational divisions.

Areas of responsibility may include but are not limited to:

HR Consulting:

• Deliver on the Bank’s HR strategy that covers all aspects of the people value chain, including but not limited to recruitment, training and development, retention, performance management, employee engagement and wellness and career (talent) management.
• Advise on employee relations issues and provide solutions to improve employee engagement and retention.
• Ensure that the Discovery culture and values are alive within the Bank and that employees are engaged.

Recruitment and Talent Acquisition:

• Lead and manage end-to-end recruitment processes, from sourcing to onboarding.
• Implement effective recruitment strategies to attract top talent in the financial services industry.
• Build and maintain a strong talent pipeline for current and future hiring needs.
• Support the Bank team in establishing and achieving Employment Equity targets that will contribute to the Group goals.

HR Projects and Initiatives:

• Participate in various HR projects and initiatives to support business goals.
• Provide support in organizational development and change management efforts.
• Contribute to HR audits and provide recommendations for improvements.

Personal Attributes and Skills

• Strong recruitment and talent acquisition skills.
• Excellent knowledge of HR best practices, policies, and procedures.
• Familiarity with employment laws and regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Understanding of the Financial Advisory and Intermediary Services Act (advantageous).
• Proficiency in MS Office suite.

Education and Experience 

• Bachelor’s degree in Human Resources, Organizational Psychology or a commerce-related field.
• Minimum of 3 years of experience in HR, and specifically, recruitment and talent sourcing.
• Experience in financial services and/or in a client service /operations environment would be advantageous.
• Exposure to and knowledge of HR Systems (e.g. SAP, SuccessFactors, Workday, Oracle)

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Key Purpose

• To provide indicative underwriting decisions telephonically and via e-mail.

Areas of responsibility may include but not limited to:

• The successful applicant will be responsible for but not limited to the following job functions:
• Ensure correct risk rating is applied based on the information provided on the telephone call or via mail.
• Consult necessary guidelines to ensure correct risk rating is applied to potential new business.
• Liaise with clients regarding risk applied or policies that are deferred / declined.
• Attending to underwriting queries and escalated enquiries from brokers, Account
• Managers, Franchise Directors which would mostly be telephonic but may be written and emailed.
• Dealing with underwriting queries and escalated queries from brokers, Account Managers, Franchise Directors to resolution.
• Administration duties relating to underwriting.

Personal Attributes and Skills

• Strong Relationships Skills.
• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information (verbal & written)
• Conflict handling
• Analytical skills
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with extreme pressure and setbacks
• Microsoft Office

Education and Experience:
Education

• Matric / Grade 12 is essential.
• 1-year experience as an Inbound Service Consultant within a Life Insurance environment
• 1 to 2 years working experience as an underwriter (Essential)
• 1-year Nursing / medical experience (advantageous)

Knowledge:

• Medical background
• Vitality Life product knowledge (basic)
• Underwriting procedures & guidelines (including medical, financial, and vocational)

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Key Purpose

The ideal candidate will be tasked with the strategic implementation of AI technologies to advance the Vitality business. Emphasizing the deployment of Machine Learning and, notably, Large Language Models (LLMs), the role is designed to increase member engagement and refine personalization strategies. This individual will play a key role in leveraging the robust capabilities of Vitality’s Microsoft Azure platform, combined with the sophisticated analytics of Databricks, to propel innovative solutions across the organization.

Areas of responsibility may include but not limited to:

• Extracting insights from complex data sets using advanced statistical methods, machine learning algorithms, and predictive modeling
• Operationalizing artificial intelligence solutions, including the development and deployment of large language models (LLMs) to enhance business processes
• Working closely with various departments to understand business needs and translate them into data-driven strategies
• Working with Vitality’s Head of BI, Data Architect and Data Engineers to enhance Vitality’s data products and AI platform
• Staying abreast of the latest industry trends and technologies, conducting research to drive innovation within the company
• Contribute to the compilation of reports and presentations for the Vitality Exco, Vitality Board, Discovery Board and Group Exco.
• Develop and leverage key working relationships with various stakeholders across the business to support the aims of the organization.
• Mentor, support and train junior analysts.

Behavioural Skills & Competencies

The following competencies and behavioural indicators are relevant to the position:

• Strong sense of ownership and drive
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively.
• Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication).
• A passion for delivering results with a sense of urgency for rapid action.
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations.
• Well-versed in the ability to disaggregate issues and problem-solving.
• A critical thinker who is curious and eager to know “why.”
• Creative and innovative.
• Comfortable adapting and responding to change and a fast-paced environment.
• Strong abilities in dealing with unstructured problems and complex environments.
• Excellent attention to detail.
• Good writing and reporting skills.
• Good people skills and situational awareness.
• Ability to cope with business pressures and setbacks.
• Ability to think with a commercial and growth mindset.
• Good sense of materiality with the ability to put things into perspective.

Qualification & Experience

• Bachelor of Science degree in Actuarial Science, Statistics or Data Science, with an Honours degree would be advantageous.
• 5-8 years’ worth of relevant work experience
• Advanced proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook and SQL
• Advanced experience in Python and R
• Data engineering experience would be advantageous
• Ability to communicate technical complexity to a non-technical audience.
• An interest in Behavioural Science and analysing large datasets.
• Desire to teach and grow more junior members.

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Key Purpose

To own and orchestrate the flow of “data products” within the organization. Data products can be data sets that are generated by VN, additional datasets that flow into or out of the organization, or derived outputs such as analytics and reports. This role ensures that such data products are successfully produced, transferred, maintained and evolved over their lifetime. An additional responsibility is to design, commission and interpret internal reporting to facilitate the correct response in the organization.

Areas of responsibility may include, but not limited to:

       Data Gathering

• Gather data from various sources, including commercial, technical, and operational databases.

Data Provisioning for Markets

• Work with Partner Markets to help them achieve preparedness for ingestion of data extracts; collect and redirect any issues found into the appropriate technical teams; ensure that any fixes are properly understood, tested, and disseminated
• Collaborate with existing Partner Markets and internal teams to investigate, troubleshoot and remediate any data extract issues
• Conduct discussions and requirements gathering with Partner Markets to understand their current data needs, including their existing data analytics roadmap, if any.
• Develop plans for creation of a BI portfolio and roadmap that serves the needs of Partner Markets
• Assist with development of business information, in response to requirements from Partner Markets as well as internal stakeholders. Feed back into technical and other teams if the data is insufficient to achieve the necessary results; ensure that data sets are suitable for all possible reporting within the organization
• Ensure that markets understand the requirements for two-way flow of data, and that these requirements are correctly implemented.

Developing new Data Products

• Work in a team structure with VG stakeholders to establish and document internal BI requirements
• Become involved in projects that produce mobile app analytics, including the use of tools such as Google Analytics
• Input into the development of data science and machine learning models that are able to add analytical and product development value

VG Data Strategy

• Establish/lead/participate in initiatives that develop new avenues for the use of data within the larger VG ecosystem. This may include coordination of activities with third parties
• Help identify existing or potential data sets within the extended ecosystem of VG and its clients that enhance the existing data proposition
• Work with extended teams to assess and address issues related to data quality
• Interpreting of Internal Data and Allocation of Responsibilities
• Design, commission and interpret BI reports requirements that reflect the performance of the organization with respect to software development, deployment of software assets, software quality and problem resolution
• In response to the above reports, work with internal stakeholders to track responses to any issues and any other aspects that require follow-up

Personal Attributes and Skills

• Action-Orientated
• Financial Acumen
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• Drives Results
• Problem Solver
• Effective communicator

Education and Experience

Education:

• Bcom degree - Computer science, information systems, data science, data warehousing degree/diploma or related

Experience:

• 8-12 years’ experience in data analytics, data strategy, data warehousing, BI
• Advantageous: Product or program management, data science, program/product management
• SQL, Power BI, AWS Cloud Platform, Data Warehousing, Report & Visualizations, MS Office & Related
• Advantageous: Databricks, Python and Google Analytics

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Key Purpose

The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of the coach team, to ensure operational, production and quality targets are met, and that the area is functioning optimally and delivering on its mandate to both its internal and external customers.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Meeting performance targets for quality, sentiment and productivity for the team
• Develop the required framework and structure for the Healthy Company coach team, which includes KPI’s, operational reporting, workforce management systems etc.
• Liaising with third parties to gather information and resolve issues timeously
• To prioritize the work and ensure all designated tasks are completed within designated turnaround times.
• To provide support to your staff so they are enabled to function optimally in their role
• Identify and propose solutions to processes and service related failures
• Manage a team of coaches and CRMs
• Develop, coach & motivate a team to excel in performance and service delivery
• Responsible for the performance management of staff
• Identify talent and develop talent within the team
• Ensure that the service levels are maintained
• Handle the administrative functions required
• Identify quality issues and take corrective steps by actioning quality trends
• Responsible for resolving escalated calls
• Relationship building with internal clients to achieve objectives
• Relationship building with external partners to achieve objectives
• Able to multitask and meet allocated deadlines daily
• Drive results and solutions through the team
• Communicate regarding strategy and influence people to strive towards the achievement of the strategic objectives of the organisation.
• Constantly monitor and drive achievements of strategy
• Display innovation and creative thinking in optimising the performance of the team
• Engage others in decision making, encourage consultation and be responsible for effective decision making
• Build relationships with employees that promote and support trust, confidence and the achievement of mutual needs
• Be a champion in supporting excellence in client service
• Understanding of  IQS, implement iQS targets in the team and compliancy in ensuring IQS objectives are met

Knowledge and Skills

• Presentation and reporting skills
• Be able to work and think independently and generate solutions with minimal input from senior management
• Excellent written communication skills
• Ability to work under tight deadlines and pressure
• Problem solving by identifying key issues and relationships

Education and Experience

The following requirements are essential:

• Matric
• MS Office Suite – with Intermediate Excel abilities
• Knowledge of Healthy Company and DH systems
• Knowledge of Healthy Company product and benefits
• Minimum of 3 years Team Leader experience
• Minimum of 5 years formal work experience

The following requirements will be advantageous: 

• 1-2 year’s exposure to Discovery Health
• Knowledge about Healthy Company, and or other employer purchased products, and or other existing employee assistance programme services and/or experience in provision of EAP services

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Key Purpose

Discovery’s Group Deputy Chief Information Security Officer is looking to recruit an intermediate Executive Associate who will partner with and aid in the formulation and execution of their strategic and service responsibilities. The successful applicant will be required to assist in all activities related to driving and reporting on objective execution, provide service oversight, facilitate workshops, communication and change management, creating and collating reports / presentations, incident management and escalations, and other related organisational tasks. 

The intermediate Executive Associate is well organized, practical, self-driven and passionate about technology and security enablement; with strong co-ordination, conflict management, problem solving, selling and communication skills. Ultimately, contribute to the visibility and success of the department.

Areas of responsibility may include but not limited to

• Assists in the development, implementation and supports the execution of strategic and service objectives.
• Oversight and continuous review of strategic objectives and service elements to determine strengths, areas of improvement and opportunity.
• Maintain measures that ensures the realisation of business objectives and promote organisational effectiveness.
• Promote the strategy and services by driving awareness, change adoption and by building and maintaining relationships with all stakeholders.
• Support the Deputy CISO and Group CISO by compiling presentations, reports and artefacts for delivery to both internal and external audiences and representing when required.
• Manage and guide the departments communication and change adoption activities where applicable.
• Provide administrative support to the Deputy CISO.

Skills

• Project/ change management
• Interpersonal 
• Communication (written and verbal)
• Presentation and Report writing
• Negotiating
• Facilitation
• MS Office Suite (MS 365)
• Analytical skills (including data analysis and problem solving)

Education and Experience

Essential:

• Matric (Essential).
• A degree, other equivalent qualification related to project management, change management and/or marketing
• Proven track record and experience in project management, change management and strategic leadership/management
• Excellent written and verbal communications for collaborating with all levels of the organization.
• Leadership and facilitation skills needed for creating strategies, leading workshops, and planning new opportunities.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Strong problem-solving and interpersonal skills to work with stakeholders at all levels independently.

Advantageous:

• Experience or exposure to information technology, security and privacy At least 3 years working experience in a technology and/ or security function.
• 5+ years of experience in project or change management, management consulting, business administration and demonstrated experience in planning and leading strategic initiatives.

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Key Purpose

The Lead Business Analyst manages the key outputs of Business Analysts for the applications that operate and integrate across business areas, maintains views of the business for a suite of products/application services supported by the Business Unit. The Lead Business Analyst has a view of the key interrelationships of the different applications, systems and technologies deployed for a particular business, across businesses and understand how these integrate to deliver business value.

The Lead Business Analyst coordinates and works with Business Architects to develop an integrated view of the enterprise from a business perspective employing appropriate industry standards in the process. The Lead Business Analyst owns the end-to-end functional delivery of an application and drives results through other Business Analysts assigned to that business product.

Areas of responsibility may include but not limited to:

• Systematically investigates, analyses and documents all or part of a business area in terms of business functions, processes, integration and information usage requirements across a stack of applications
• Identifies and examines business needs for various business units and the dependencies between these and determines effective and timely solutions to business functions and processes
• Acts as a liaison between IT development teams and business areas
• Evaluates and documents the business architecture, participates in proof of concepts to determine feasibility, writes proposals, creates functional requirements in terms of the Agile methodology for new and existing changes across a stack of applications
• Comprehensive documentation of test plans, implementation plans and coordination of both testing and implementation effort to ensure a successful implementation
• Drives and facilitates discussions with product owners to identify IT capabilities in relation to current and future IT objectives
• Works closely with the Business Architecture and Systems Architecture teams across the business, Heads of Engineering, Heads of Product,  and Development Teams, and leadership teams to help develop effective IT roadmaps
• Works closely with business architects and other Lead Business Analysts across the Group to align standards and practices
• Identifies and assists with problem resolution for project/program requirements related issues at all levels
• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business need on a complex project or program
• Engages stakeholders to take action. Serves as a source of expert advice, influences change, frames information in a broader organisational context
• Solves unique and ambiguous problems with broad impact. Oversees standards, controls and operating methods utilised by the department
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Helps identify and captures the strategic goals that provide traceability through the department and are mapped to metrics that provide ongoing governance
• Establishes how positions, skills and teams are related across all stakeholders. Thereafter, decomposition of those teams into corresponding subunits
• Acts as a mentor to the Business Analyst competence area and drives contribution to the Business Analysis Body of Knowledge within the Group.
• Provides reviews of initiative documentation done by other Business Analysts and Business Architects within the Group

Personal Attributes and Skills

Behavioral competencies

• Customer Service Orientation
• Result Orientation
• Conflict Resolution
• Negotiation skills
• Time Management
• Business writing skills
• Presentation skills
• Facilitation skills
• Analytic and systemic thinking
• Project Management
• Conceptual thinking
• Passion for learning
• Professional Communication (written and verbal)
• Creativeness
• Innovation
• Stress Management
• Assertiveness
• Tenacity

Technical Competencies:

• SQL, UML and XML
• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process & Data mapping
• Entity Diagram mapping
• Software testing pack design
• High Level BA functional testing
• User Story and Acceptance criteria writing skills
• TOGAF, CMMi BPMN, Modelling, ArchiType,
• Process Design

Education & Experience

Education

• Bachelors degree or equivalent qualification
• BCom (Informatics) BSc (Compute Science or Information Systems) or Engineering or Data Science or Mathematics or Statistics is advantageous

Experience

• 7-10 years Business Analysis of which 5 years are at a Senior levelCross departmental experience
• Scrum Master experience is advantageous

Advantageous

• Usability Design
• SDLC
• Agile