Vacancies at Unilever - 6 Positions

MAIN JOB PURPOSE:

This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the service excellence in Deliver & Collect areas; ensuring the future operational capabilities and capacity with the Partners are created and successfully governed across the entirety of the end to end customer operations processes.

JOB SUMMARY:

Key responsibilities include:

• Assuring excellence in Service Delivery to Southern Africa countries & categories from the 3rd party partner, through processes aligned to Unilever way of working for MDM (Master Data Management)
• Establish and drive KPIs and SLA measures that are fully representative of the operations and MCO’s perception of the services
• Driving performance improvement and step-change transformation with the Partner network, through analytics and automations
• Accountable for a robust and fully functioning governance and service delivery model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the Africa iOps and Partner.   
• Develop robust and effective BCP.   
• Ensure continuous co-ordination between L1 (UL) & L2 (partner) for all operations. Help resolve any escalations/ communication-gap through process interventions.
• Drive KPIs and SLA measures aligned during iOps project and evaluate for any additions/ changes with changing business requirements
• Drive operations to ensure processes are aligned to Unilever ways of working and that C-Ops and MCO KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met.
• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner.
• Closely work with L3 org (global) to ensure process designs are in sync with market requirements and global designs.
• Drive Continuous Improvement and break-through changes in operations along with L3 and Continuous Delivery & Analytics teams.
• Drive risk management of new processes being outsourced, put in place mitigation plans and requisite controls.
• Develop robust and effective BCP.
• Work closely with the Analytics team to get visibility of performance to drive insights into action
• Drive benchmarking and cross-pollination across markets in the hub and vs other hubs.
• Represent Market requirements in L3 process design, provide feedback on designed processes.

KEY REQUIREMENTS:

• Business acumen and customer centric mindset
• E2E function agnostic integrator (non-silo mentality)
• Operational experience in IT, Planning, Execute or
• Demonstrable Agile mindset and capabilities
• Ability to drive change
• strong personal accountability for delivery
• Ability to work effectively in both independent and diverse multi-task team environments 
• Experienced in working with virtual teams and driving performance across a diverse mixture of cultures.
• Strong English language skills written and spoken
• Understanding and excellent application of Analytical tools like Power BI. Microsoft Excel & PowerPoint capability would be highly desirable.

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MAIN JOB PURPOSE:

This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the service excellence in Deliver & Collect areas; ensuring the future operational capabilities and capacity with the Partners are created and successfully governed across the entirety of the end to end customer operations processes.

JOB SUMMARY:

Key responsibilities include:

• Assuring excellence in Service Delivery to Southern Africa countries & categories from the 3rd party partner, through processes aligned to Unilever way of working for Deliver & Collect.
• Establish and drive KPIs and SLA measures that are fully representative of the operations and MCO’s perception of the services
• Driving performance improvement and step-change transformation with the Partner network, through analytics and automations
• Accountable for a robust and fully functioning governance and service delivery model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the Africa iOps and Partner.   
• Develop robust and effective BCP.   
• Ensure continuous co-ordination between L1 (UL) & L2 (partner) for all operations. Help resolve any escalations/ communication-gap through process interventions.
• Drive KPIs and SLA measures aligned during iOps project and evaluate for any additions/ changes with changing business requirements
• Drive operations to ensure processes are aligned to Unilever ways of working and that C-Ops and MCO KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met.
• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner.
• Closely work with L3 org (global) to ensure process designs are in sync with market requirements and global designs.
• Drive Continuous Improvement and break-through changes in operations along with L3 and Continuous Delivery & Analytics teams.
• Drive risk management of new processes being outsourced, put in place mitigation plans and requisite controls.
• Develop robust and effective BCP.
• Work closely with the Analytics team to get visibility of performance to drive insights into action
• Drive benchmarking and cross-pollination across markets in the hub and vs other hubs.
• Represent Market requirements in L3 process design, provide feedback on designed processes.

KEY REQUIREMENTS:

• E2E function agnostic integrator (non-silo mentality)
• Operational experience in Deliver & Collect. (Order to Cash)
• Demonstrable Agile mindset and capabilities
• Ability to drive change
• strong personal accountability for delivery
• Ability to work effectively in both independent and diverse multi-task team environments 
• Experienced in working with virtual teams and driving performance across a diverse mixture of cultures.
• Strong English language skills written and spoken
• Programme / project management experience – experience in transition of processes
• Understanding and excellent application of Analytical tools like Power BI. Microsoft Excel & PowerPoint capability would be highly desirable

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Details of responsibilities:

Fuel for Growth Savings

• Support Africa cluster to achieve planned savings
• Ensure the tracking of cost savings in SRS and reporting against target
• Ensuring maintenance of savings projects aligned with the classifications
• Alignment of SC savings from SRS into the global cash up tool
• Automation, simplification and standardisation across Africa

Production Cost Analyst

• Responsible for consolidating and reporting Production costs for Africa and submission to global
• Provide guidance on production cost and savings targets for overall Africa delivery
• Analyse production cost performance across Africa
• Partnering of Manufacturing Excellence team and Africa leadership to identify gaps, risks and opportunities for manufacturing savings projects and performance of the plants

Material Waste reporting

• Responsible for consolidating and reporting Zero Based Waste for Africa and submission to global
• Deep-dive into key areas of concern and track closure of issues
• Simplification of MUV reporting to provide more visibility on losses

Digital

• Curiosity and practical application on digital initiatives
• Automation of reporting in applications such as Power BI

The successful candidate should have:

• Minimum 3 - 5 years’ work experience
• Financial Accounting qualification
• Working towards CIMA or equivalent
• FMCG business experience and exposure to manufacturing environment an advantage
• Advanced Excel, sound SAP knowledge
• Strong analytical skills
• Strong PowerPoint and presentation skills
• Strong Business Partnering, ability to influence across all levels
• Strong work ethic, great attitude, self-starting & proactive mind-set, strong team player
• Ability to handle and work under pressure and to tight deadlines, strong bias for action

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MAIN JOB PURPOSE:

• Own the end-to-end cost and budget control process, including tracking, monitoring, and intervening to deliver improved business performance in the Overheads area
• ZBB champion for Overheads
• Act as the first point of contact for CC, ICC and IO control queries,
• Manage all admin related to OVH AP, Fleet, OTI & Insurance
• Business partnering with CC owners

This role is SA and SEA

JOB SUMMARY

• Prepare and post journal entries and accruals monthly, including cross-charges
• Prepare Balance Sheet recons
• Provide commentary and analysis around accruals balance sheet account
• Provide commentary and variance analysis monthly
• Continuously improve all the accounting, controlling, and reporting processes related to Indirect, and share and adopt best practices
• Act as the first point of contact for cost and budget control queries, identify trends and insight related to spend, intervening and advising budget owners where required
• Maintain master data and coordinate data cleansing where required
• Understand and implement ZBB (Zero Based Budgeting) recommendations, drive ZBB mind-set in the business
• Retain full control over month end and processes. (reporting & forecasting)
• LCC pack finalisation & month end reporting
• Manage Fleet admin & reporting
• Manage Insurance related admin & reporting
• Liaising with the off-shore Capgemini team on outsourced work specifically on hosting charges and ensuring they are correct across the business

Environment:

• Business: Support Team by meeting month end deliverables.
• Controller: Indirect cost controls
• FBPs: Work with team to identify where high value is at stake and where interventions would be required
• Finance Manager: Cost and Budget control: identify simplification and standardisation on processes.

KEY REQUIREMENTS

• 3 - 5 years relevant experience

Qualification or equivalent Bcom Degree

• CA / CIMA advantageous
• Strong analytical skills, Excel modelling skills and attention to detail (accounting and reporting accuracy)
• Strong organisational and prioritisation skills
• Ability to work fluidly with data and across systems
• Ability to work collaboratively with rest of team
• Ability to present complex information in a simplified manner and clearly explain Finance concepts to non-Finance stakeholders
• People management skills
• Attention to detail
• Meets deadline timeously

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As the UFS Marketing Lead, you will be responsible for delivering the South Africa Marketing growth strategy that contributes to the overall Country Growth Plans. You will be Operator/Customer centric and drive brand-led solutions and services that meet their needs, developing the marketing teams to drive digital excellence across all touchpoints. You will be focused on attracting customers by creating and delivering valuable content and experiences tailored to them.

You will be responsible to:

• Drive Business Growth Targets for Digital Reach, Penetration & Turn Over
• Work closely with the South Africa UFS Leadership team and retail Business Teams to align on marketing led initiatives and strategies
• Develop and deliver the Communication and Activation Plan for SA in line with Strategy to support the growth of the core
• Deliver innovation executions OTIF aligned with portfolio marketing team
• Lead and develop the UFS Marketing team
• Understand & drive Full Operator Lifecycle to deliver Customer-centric performance KPIs including Conversion rate & # of digitally engaged operators

JOB SUMMARY

• Own & Drive Business Growth Targets for Turn Over, Reach & Penetration 
• Develop and lead customer centric, data-driven marketing vision, strategy and plans.
• Uses data and insights (Operator and Customer) to define an aligned customer experience strategy and executes to deliver business results
• Defines the overall marketing and brand strategy, content and communication plan
• Support the co-creation of the annual IBP plan and ensure this is resourced with focus on Top 10, brand and marketing activities and supporting BMI
• Drive the full Operator Lifecycle (understanding the end-to-end buying journey) for all key customer segments. Executes the journeys & omni-channel campaigns on all traffic-driving touchpoints.
• Drive lead management process through always on content to deliver exceptional customer experience
• Lead the UFS Academy Training program, building strong partnerships and providing localised content to attract and engage new leads
• Lead Chefmanship helping to instill this as the culture of UFS across the organisation, working closely with the Chef teams to build Influencer Ambassadors and Culinary training/upskilling for the business
• Inspire, lead and develop the marketing team to deliver strong execution, monitoring and optimization of plans
• Develops Partner ecosystems to increase reach / content / credibility (Chefs, KOGs, Industry bodies, South African Chefs Associations, Agencies, other Suppliers, etc).

Digital & Data:

• Apply the key future fit approaches to drive successful teams which includes agility, speed, community/Squad drive. Drives Data driven decisions in OCTs & other business processes

Technical tools:

• Ability to apply the following digital marketing tools:
• Marketo (simple & advanced campaigns)
• AEM (including Adobe Assets)
• Google Analytics

Business Partnering:

• Partners with MD and LT to deliver the best operator experiences to unlock growth. Leads/ supports OCT’s (Operator Conversion Teams) – ensures KPIs are met and participate in idea generation and execution through sales team.
• Work closely with the South Africa Business Teams and Global UFS Category & Brand Teams to align, resource and deliver 12Q plans including brand led activities, Innovations, renovations.
• Key interfaces: Category & Brand Marketing Teams; Omnichannel Trade Marketing; Chef; Brand & Innovation; Business Excellence; CMI; Customer Development ; External Partnerships; Agencies
• Direct reports: Operator Experience Managers, Category & Portfolio Managers, Omni Channel Trade Marketing

KEY REQUIREMENTS

• 5-8 years of working experience in similar function in FMCG
• Proven track record in Marketing & Sales, preferably in the Foodservice Industry
• Basics of Marketing Automation
• Digital & Social media

Desirable:

• Preferable experience within Business to Business Marketing
• Industry knowledge for Operator Groups & Trade Customers

Key skills:

• Strategy into Action: Develops strategy to drive growth & customer experience
• Business Acumen: Deep understanding of sales/marketing funnels, operator lifecycle & marketing automation journeys
• Customer Centricity: Deep understanding of customer buying journeys & filtering all business decisions through the eyes of our customer
• Creative & persuasive content creation & distribution across a variety of digital channels
• Performance measurement & analysis both online & offline
• Project management & process management

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MAIN JOB PURPOSE:

The Key Account Manager is responsible for the development and execution of the customer business plan as well as landing the customer and pricing strategy, achievement of turn over and the P&L of his/her Unilever customers and categories.

JOB SUMMARY

• Customer Facing
• Landing correct recommended sales prices for ongoing and promotional deals
• Landing promotions and deal changes
• Optimizing promotional grids by evaluation and driving share winning packs
• Execute category volume drives with the relevant internal and external channels
• Drive visibility, volume growth, share of shelf and innovations
• Drive the correct product mix portfolio for specific regions and clusters
• Focus on landing the correct mandates (Pricing, innovation & execution activities etc.)
• Launch successful innovations by understanding the customer story, driving speed to shelf and highlighting benefits
• Close customer deals by negotiating trade terms, trade funding and counter parts according to the category strategy
• Monitor customer performance by tracking customer contribution and market share for major categories
• Work with the Unilever field sales team to drive instore activities
• Pre-planning and pre-evaluating investment decisions to deliver positive return on investments
• Manage sales performance VS targets
• Compile monthly, quarterly and annual sales plan
• Internal and external stakeholder management
• Customer relationship building and conflict management
• Manage and network within the customer organization and cross-functionally
• Actively participate within account management meetings
• Manage the profit and loss for his/her respective category
• Trade activity feedback
• Account strategy planning
• Customer demand forecasting
• Budget management

KEY REQUIREMENTS

• Bachelors Degree/ B-tech
• 2-3 years experience in driving negotiations through Key Account Management within the FMCG industry
• Understanding of in-store activity, pricing strategies and management of category specific profit and loss