Vacancies at Truworths

Job Description

We are looking for an experienced individual, who will be responsible and accountable for Skills Development administration and support, including Learnerships, Skills Programmes, Bursaries, Internships and BBBEE. This person will also serve as a back-up to the HRD Administrator.

The successful implementation, management and monitoring, as per our management and delivery contracts with the WRSETA, requires a person to be dedicated to the constant administration of the Learnership Programmes, Skills Programmes, Bursaries, Workplace Experience Projects and quality management processes. At any given time, the SDA Team is working on three different learnership intakes and two different workplace experience intakes.

Key Responsibilities

• Learnership recruitment administration: Driving the administration and support in recruitment and SETA processes, including capturing learners on the SETA data base
• Learnership and Skills Programme tracking: Progress and termination tracking;
• Dual capturing of learnership and skills programme achievements;
• Internship administration and monitoring;
• Co-ordination of learnership administration (including SETA administration) and responsibility for efficient co-ordination and distribution of learnership material;
• Liaison with divisions and field support via telephone/e-mail and written channels;
• Creating and pulling reports driven by business or WRSETA needs;
• Support to the BBBEE process;
• Support to the mandatory grant process;
• Support to the accreditation process;
• Support the HRD Administrator;
• Participate in special projects.

Qualifications and Experience

• Tertiary qualification would be an advantage;
• 3 to 5 years proven work experience relevant to the role;
• Proficient in Excel (Intermediate to Advanced level of experience);
• Truworths operations or previous administration experience ideal;
• Previous skills development/SETA experience.

Competencies

• Good communication skills
• Receptive
• Resilient
• Team orientated – Positive and enthusiastic approach
• Admin focussed
• Excellent planning and organisational skills
• Deadline driven

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Job Description

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.

Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide a world class one stop customer service.

Key Responsibilities

• Operate customer related information systems to the required standard maintaining accurate and secure records
• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Call Ending.
• Quality of Credit Line Affordability Calculations.
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Qualifications and Experience

Qualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• Minimum 6 months experience in customer service role (Contact centre).
• Competencies
• Technical:
• Essential Competencies:
• Computer literate (Excel, Word).

Behavioural:

• Computer literacy and accurate data entry skills with emphasis on 100% accuracy.
• Excellent listening and communication skills.
• High degree of self-discipline, personal drive and high sense of urgency.
• Understanding the concept of team work and team spirit and able to fit in harmoniously.
• Pro-active problem solving and decision-making skills.
• Goal orientated.
• High stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.
• Telephone Personality – demonstrates a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.

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Job Description

We’re looking for a Digital Design Intern to join the Truworths Marketing Department. You will work with the digital content and e-commerce teams on various iterations of digital designs, campaigns, and content pieces. Think social media content, videos, gifs, emails, animations, banners, and more. We need a young, fun, and interesting design mind who knows all about content creation, can react quickly on hot content trends, can work across many brands, and has an innate love of fashion. For this role we require a qualification in design with a strong portfolio, attentiveness and a collaborative mind-set, an understanding of social media, as well as good communication skills. You will be mentored by a team of editors, designers, and creatives, with exposure to our entire content journey – from concept to customer. This exciting role will be based at our head office in Cape Town. This is an opportunity to kick start your career in a dynamic working environment at a leading international retailer

Key Responsibilities

The intern will assist the Digital team with the following tasks:

• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• A love for fashion a plus
• Qualifications and Experience
• Marketing/Business or Communication related qualification
• Proficiency in all Microsoft Office applications.
• Competencies
• Good interpersonal and communication skills.
• Detail-oriented.
• The ability to multi-task.
• The ability to work in a high-pressure environment.
• A passion for creative work

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Job Description

• We’re looking for a Junior Assistant Traffic Coordinator Intern to join the Truworths Marketing Department. This exciting role will be based at our head office in Cape Town.
• This is an opportunity to kick start your career in a dynamic working environment at a leading international retailer.

Key Responsibilities

The intern will assist the Traffic Manager with the following tasks:

• Identifying opportunities to adjust and revise work processes in order to increase efficiency.
• Conducting daily meetings to ensure that design team are aware of deadlines.
• Preparing daily priority lists, weekly project status reports and project budgets.
• Regularly tracking and updating project statuses.
• Developing work schedules for various departments to ensure that projects and processes are on schedule.
• Communicating potential problems to project teams and recommending solutions.
• Creating timelines, instructions, and breakdowns for future projects.
• Informing project teams of any updates and changes as and when they occur.

Qualifications and Experience

• Marketing/Business or Communication related qualification
• Proficiency in all Microsoft Office applications.
• Knowledge of management software.

Competencies

• Good interpersonal and communication skills.
• Detail-oriented.
• The ability to multi-task.
• The ability to work in a high-pressure environment.
• A passion for creative work

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We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.

• Key Responsibilities
• Day-to-day running of the store
• Managing stock losses to make sure shrinkage is in line with the Company target
• Driving turnover to ensure daily, weekly and monthly targets are met
• Maintaining the visual appeal of the store
• Controlling expenses
• Provide world class customer service and ensure that customer needs are met
• Ensure recruitment, training, performance management and employee relations needs of staff are met
• Conducting daily, weekly and monthly check lists
• Make sure that staff adhere to the policies and procedures
• Conduct and supervise hanger counts
• Conducting regular spot checks at the service desk
• Conduct spot checks at the fitting rooms

Qualifications and Experience

Qualification/s:

• Matric or equivalent qualification
• Experience / Knowledge:
• 3-5 years’ experience in managing a fashion retail store
• Proven track record in successfully managing a fashion retail store

Competencies

• Essential Competencies:
• Computer literate (Excel, Word)

Behavioral

• Excellent administration skills
• Good planning and organizational skills
• Strong leadership and motivational skills
• Customer Service Orientated
• Sales focused and target driven
• Ability to communicate effectively at all levels