Job Opportunities at NTT Ltd.

What you'll be doing

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include which are considered desirable (but not limited to):
• CCNA or relevant level 1 Network Security
• Microsoft Certified, Azure Administrator Associate
• AWS Certified, Solutions Architect Associate
• Veeam Certified Engineer
• VMware certified Professional: Data Centre Virtualization
• Zerto, pure, vxrail
• Google Cloud Platform (gcp)
• Oracle Cloud Infrastructure (oci)
• Required Experience:
• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.

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What you'll be doing

Key Responsibilities:

• Demonstrate deep technical capabilities and professional knowledge.
• Demonstrate ability to quickly assimilate to new knowledge. Possess in-depth business acumen. Remain current on new developments in Consulting capabilities and industry knowledge.
• Provide subject matter expertise, design expertise and engagement management for SAP BW data and analytics solutions.
• Deep knowledge of the overall SAP BI/BW roadmap.
• Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating management on project progress.
• Develop and maintain productive working relationships with business client personnel.
• Buildstrong internalrelationshipswithinNTTLtd. financecommunity andotherservicelinesacross the organization.

Knowledge and Required Experience:

• Minimum of 8 years of experience in implementing SAP BW/BI solutions Experience with IT strategy, solution, and enterprise architecture.
• Relevant experience with modules such as:
• SAP HANA data modelling using CDS views and full Virtual Data Models is mandatory. SAP HANA, SAP SCM/FI/CO-PA, SAP SI 4HANA Finance
• SAP Bl stack (BusinessObjects Webi/OLAP/ Analysis for Office) SAP BW/4HANA
• SAP ABAP (relating to BW} some competence required SAP Analytics Cloud (SAC}
• Experienced usage of SAP So/Man, ChARM as well as knowledge of SAP transport mechanisms is essential.
• Being able to read & write SQL is a plus.
• 5+ years of experience delivering full life-cycle SAP reporting solutions (including in Prepare, Explore, Realize-Build, Realize-Test, Deploy and Support phases) in Business Intelligence (Bl} using SAP HANA, BusinessObjects platforms, hybrid BW scenarios and SAC {SAP Analytics Cloud}
• Knowledge of SAP ECG data model and analysis is a must.
• Experience with SAP Reporting & Analytics front-end tools such as SAP Analytics Cloud suite of products including Analysis for Office.
• Preferredcandidates willhaveBW4HANAApplication/ImplementationCertificationaswellasSAC Certifications.
• Excellent business communication skills
• Strong knowledge in ASAP I Activate I Agile methodologies Capability of presenting the value proposition in the module I area, very good problem-solving abilities
• Excellent interpersonal skills, strong communication and presentation skills
• Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team.
• Development of project documentation, training materials, requirements gathering, and project management methodology experience required.
• Show initiative and creativity in developing innovative work-around solutions or new processes. Create System Proposals/Functional designs based on the business requirements
• Able to work under pressure
• Ability to work as part of a team, inter dependent as well as independently and submit deliverables on time.
• Flexibility to take up different tasks in the project.