Vacancies at Qatar Airways

Job Description
We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Cargo Sales team, as Senior Cargo Sales Agent in Johannesburg, South Africa.

Responsible for generating maximum cargo revenue in the assigned station through the effective sales strategies and promotion. Provide cargo operations and customer service functions including interaction with customers and GHA for both import and export cargo. 

Accountabilities: 

• Interact via telephone with freight forwarders, direct shippers, and/or consignees, typical telesales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/ forwarding/ delivery while setting high standard of service. 
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality service provided by QR both import and export. 
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ Doha and or origin stations for necessary support. 
• Plan flight with maximum utilization of the flight capacity, control and operation for export and import. 
• Coordination with customers/ cargo claims supervisor at head office, handling discrepancies at stations and in all administrative issues related to stations.
• To disseminate all cargo related information for updating customers regarding customs, governmental and health authorities' rules and head office to comply with regulations and to avoid penalties, destruction etc. 
• Ensures that notifications are sent officially on cargo arrival information to freight forwarders/agents/ direct customers to ensure the cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.
• Ensures full awareness of work health and safety requirements and expectations in order to minimize health and safety risks for self and colleagues.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure. 

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

The successful candidate will have:

• Relevant Vocational, Tertiary or Trade Qualification
• Minimum 3 year of relevant experience
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• IATA/TACT Regulations
• Knowledge in cargo sales
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

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Job Description
We are recruiting for Senior Cargo Sales Executive for Durban, South Africa.

The selected candidate will be responsible for exceeding/ achieving budgeted revenue for the assigned station. Protect existing business and constantly explore new opportunities. Create maximum awareness of QR’s products and services. Ensure quality customer service and smooth cargo operation of station.    

Accountabilities

• Plan, direct and control all selling and marketing activities of the station and penetrate the local market to secure new sources of revenue and surpass set revenue budgets.
• Prepare a Business and Marketing Plan in order to optimize revenue opportunities and maximize QR’s presence in the market.
• Maintain regular contacts with the cargo industry (Agent, Key Clients, Business partners etc.)
• Supplement sales calls made by the sales force, to establish contacts and maximize QR’s exposure to the marketplace (Continuously increase awareness of QR product)
• Supervise the sales team to optimize cargo revenue production and develop/ optimize their potentials (Distribute areas of responsibility and allocate sales targets to sales executives. Supervise and monitor the sales force and strengthen their weak areas).
• Research competitor bench marketing using compliant approaches through publicly available sources. Conduct comparative study and evaluation of QRs market share, traffic movements to/from the station to identify areas of concern and develop remedial action.
• Ensure QR’s participation in sales campaigns and public events, collecting sales leads for circulation to concerned departments and stations. (Liaise with marketing department to obtain technical assistance required and ensure that the programs conform to QR policies and standards.)
• Assist customers/ clients with all information related to booking/ forwarding/ delivery liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/ enhance a satisfactory service provided by QR.
• Educate agents/ clients with all QR procedures and procedures regarding the prevailing standards for booking/ delivering issues from time to time and by paying agents regular sales visits to generate maximum revenue by providing complete sales & after sales service and encourage them to generate more business on QR.
• Maintain a proper profile of all the QR cargo agents and clients and paying them visits on a regular basis. Maintain and update profile of the cargo agents for the purpose of keeping in close contact with them and paying them regular visits to be more vigilant and to be fully aware of their activities and encourage them to generate more revenue.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

 Qualifications

• Bachelor Degree with at least 4 years of relevant experience, preferably in Marketing and Sales.
• Good command of English Language
• Complete product knowledge and the market practices of the areas of jurisdiction
• Good presentation/ negotiation skills
• Customer Service Skills
• Managerial skills with ability to delegate work, set clear direction and manage/ coach team members