Recent Vacancies at Tsebo Solution

Duties & Responsibilities

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment.
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
• Ensure all policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating.
• Management of all administration, finances, debtors, budgets, etc.
• Process paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Skills and Competencies

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food skills

Qualifications

• Matric
• Relevant Degree/Diploma or Certificate 
• Own motorvehicle
• Must have previously worked in an Education background would be Advantageous.

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Duties & Responsibilities

• To provide effective leadership to catering managers and their team of catering staff
• To ensure the company’s image is projected through excellent client relationships, quality of service, product and productivity
• Develop medium and long-term strategies to grow the business in conjunction with the operations director
• Comply with the divisions budgetary requirements within the financial guidelines
• Understand and maintain all financial aspects of the business – budgeting, forecasting
• Understand and implement company standards, policies and procedures in line with legislation
• To work and operate in a stressful environment and perform well under pressure
• Ensure Quality Control is in accordance with The Company standards
• Oversee Cash Management (control of debtors, stock checks and cash checks etc)
• Effect profit growth in all areas of responsibility
• Meeting agreed deadlines with regards to submission of forecasts, profit and loss’s etc.
• Human Resources management (including I.R., training and development) and performance management
• Operational standards – Maintain and improve on operational standards as agreed
• Meeting all quality / star grading standards within the areas of responsibility, as per Fedics Grading checklist and KRAs within the Performance Management Scheme

Skills and Competencies

• Strong Business Acumen
• Interpersonal skills
• Time Management skills
• Computer Skills
• Honest and reliable
• Attention to detail
• Innovative approach to streamlining systems
• Communication & organisational skills
• Accuracy
• Deadline driven
• Sound business skills

Qualifications

• Matric, Culinary and or relevant Hospitality Tertiary qualification
• Minimum of 5 yrs exp in a similar role, ideally within Healthcare.  
• 5 years Management exp, managing various medium to large size catering contracts.
• Drivers Licence and own vehicle essential
   

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Duties & Responsibilities

Log Calls

•  Log calls accurately on the system.
•  Log caller details, location (Building) details and fault details.
•  Categorise calls, prioritise and assign calls.
•  Note all relevant details and comments.
• Close calls when required.

Perform Daily

• Check for alarm indications. Investigate and implement rectification plans as necessary.
• Monitor critical features and ensure process and equipment are operating according to set parameters

Caller Response and Follow-Up

• Respond to callers within the defined response time.
• Provide feedback on job progress.
•  Obtain caller satisfaction comments at job close.

Service Provider Follow-Up

• Follow-up call progress with internal and external service providers.
•  Report on poor performance and escalate calls which have exceeded their time allocation.

Caller Interaction

•  Handle all calls in a polite and friendly manner.
•  Handle difficult callers with respect and diplomacy.
• Escalate difficult callers to the Call Centre Supervisor when necessary.

Reports

• Generate reports as requested by the Supervisor.

Feedback

•  Provide feedback and critical observation to the Building Manager on daily issues and performance.

Customer Satisfaction

•  Ensure a high level of customer service is provided and maintained.
• ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards
• Adhere to the Tsebo’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position

Ad-Hoc

• Perform any reasonable action in line with your role, but not listed in the responsibilities above, as requested by management.
• Skills and Competencies
• Basic knowledge of the client and the building(s) where the function operates.
• Familiarity with building layouts and infrastructures
• Hospitality and customer centric focus  Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof
• Understand and follow oral and written instructions 
• Ability to plan, organise and control own work effort 
• Excellent Telephone etiquette and interpersonal skills. 
• Good communication skills.

Qualifications

• Grade 12 / Matric  Call Centre qualification required 
• A Secretarial or Office Administration certificate/diploma would be an added advantage
• Call Centre qualification required
• 1-2 Years experience in similar environment
• Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)
• BMS system knowledge and experience

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Duties & Responsibilities

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
• Assists in the preparation of meals, especially salads and desserts.
• Places entrees, salads, desserts and other food on the serving line.
• Keeps the serving line well-stocked and clean.
• May assist in training new employees.
• Stores and records food leftovers.
• Keeps canteen tables, kitchen and other areas clean and orderly.
• To ensure that customer expectations are met within the provisions of the contract.
• To ensure a high level of customer service within the area of responsibility.
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
• To carry out any reasonable request by management.
• To report and where possible take action when faced with customer and client complaints or compliments.
• To attend meetings and training courses as may be necessary.
• Performs related work as assigned.

Skills and Competencies

• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team.
• Must have the stamina to work 45-50 hours per week.
• Be able to bend, stand and lift.

Qualifications

• Be 18 years of age Must have completed at least a Nationa Senior Certficate

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Duties & Responsibilities

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment.
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
• Ensure all policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating.
• Management of all administration, finances, debtors, budgets, etc.
• Process paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Skills and Competencies

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food skills

Qualifications

• Matric
• Relevant Degree/Diploma or Certificate 
• Own motorvehicle

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Duties & Responsibilities

Operational Delivery:

• Answer Calls
• Answer , assist and receive all carwash related calls  and clients within reasonable time – 20 s.

Log Calls

• Log calls accurately on the system.
• Log caller details.
• Log fault details.
• Log location details.
• Categorise calls.
• Prioritise calls.
• Assign calls.
• Note all relevant details and comments.
• Close calls when required.
• Monitor calls as per frequency and times per wash,

Caller Response and Follow-Up

• Respond to callers within the defined response time.
• Provide feedback on job progress.

Caller Interaction

• Answer and respond to all calls in a polite and friendly manner.
• Respond to difficult callers with respect and diplomacy.
• Escalate difficult callers to the relevant Manager when necessary.

Reports

• Generate reports as requested by Management

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with clients telephonically to provide and process information in response to inquiries, concerns and requests about products and services
• Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Follow up and follow through on all queries timeously
• Manage conflict

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & Hwawei’s image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Excellent client rapport
• Excellent listening skills
• Excellent writing skills (spelling and grammar)
• Ability to accurately translate a verbal conversation into writing
• Ability to deal with irate customers
• Good time Management
• Proficiency in English; knowledge of additional languages is a plus
• Preferably an understanding of the FM environment but not a requirement
• Attend to Phone Calls and Emails
• Logging client requests
• Logging Security and ATM requests
• Generation work orders
• Dispatch work orders to Correct Supplier
• Handle and resolve queries timeously
• Raise special requests for purchase orders
• Offer “one stop shop” experience to the client

Qualifications

• Grade 12 (non-negotiable) plus….
• Computer literacy
• Mandarin and Cantonese speaking advantageous
• Minimum 3 years’ experience as a Receptionist and or in a hospitality environment.
• 2-3 years frontline hotel/customer service experience
• 2 -3 Call centre experience

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Duties & Responsibilities

• To ensure that all menus are constantly updated, paying special attention to seasonal availability.
• To ensure that all menus are calculated correctly to obtain maximum gross profit.
• To ensure that all staff is constantly trained to effect good portion control and pleasing presentation of all dishes.
• To hold daily meetings with the management team to ensure that customers and senior clients are timeously identified, and any special arrangements properly communicated.
• To hold daily meetings with the kitchen team to ensure smooth running of all kitchen departments.
• To ensure that all areas under your control satisfy the most stringent hygiene requirements and that staff that are ill or injured receive the correct treatment or are not allowed working.
• To ensure that all staff are correctly dressed to satisfy statutory requirements as well as enhancing the image of the establishment.
• To ensure that all stocks are ordered to the correct quantities, quality and price.
• To ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored.
• To regularly meet with the storekeeper to ensure that the correct stocks are kept.
• To regularly hold maintenance checks with the Maintenance Manager to ensure that no equipment breaks down.
• To ensure that all statutory notices are posted at all relevant points and that such notice are conspicuously placed.
• To ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR department.
• To ensure that all staff under your control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.
• To ensure that all documents are sent to the appropriate accounts department immediately for processing.
• To constantly update your knowledge and skills for the good of the establishment and the profession.
• To conduct regular stock checks/stock takes.
• To ensure that expenses are within budgeted limits.
• To ensure that all information which is required to compile meaningful budgets is available at all times.

Skills and Competencies

• Must have a thorough knowledge of the materials, methods, and equipment used in preparing food on a large scale.
• Must have considerable knowledge of food preparation and food service management, methods, and techniques.
• Must be able to work long hours.
• Must have considerable knowledge of food values, nutrition, and menu planning, and uses for leftover food.
• Must be able to plan and modify menus to meet various requirements.
• Must be able to control and manage retail food service operations
• Must have considerable knowledge of health hazards in food preparation and service, and of necessary precautionary measures.
• Must be able to take inventory and keep records of foodstuffs used.
• Must be able to supervise the work of others.
• Must be able to prepare working schedules for employees and to instruct subordinates in food service procedures.
• Must be able to maintain a variety of records and to prepare reports.

Qualifications

• Must have a matric qualification
• Relevant tertiary qualification and Associate Culinary Degree / or recognized in service training
• Minimum of 8 year experience
   

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Duties & Responsibilities

• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output.  Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.         
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure monthly completion of client specific records in sites where this is required.  This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.
• Ensure that statutory/legal requirements are strictly adhered to.
• To keep abreast of changes in all company policies and procedures.

Skills and Competencies

• Minimum 3 years operational contracts management experience in the cleaning healthcare industry.
• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
• Strong people skills and knowledge or Industrial relations.

Qualifications

• Grade12/Matric.
• Tertiary qualifications will be highly advantageous.

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Duties & Responsibilities

Planned Preventative Maintenance 

• Perform preventative maintenance on building plant and equipment including but not limited to: skilled carpentry, electrical, painting, plastering, dry walling, plumbing, heating, air conditioning and mechanical repair work, door hardware, keying, exit and emergency lighting
• Co-ordinate maintenance teams and planned maintenance activities.
• Maintain all PPM schedules in conjunction with the Helpdesk Manager.
• Inspect building facilities to identify building maintenance needs; progress on preventive maintenance and recommend, prioritize, and perform corrective maintenance as required.
• Responsible for buildings quality control. Inspect facilities and work areas to eliminate deficiencies and improve building facilities.
• Continually evaluate the effectiveness of maintenance procedures and programs and makes changes to improve quality, efficiency and effectiveness.
• Ensure building assets are in optimal working condition and are in line with the asset life cycle.
• Maintain documented records of all services, checks and inspections conducted by both service providers and in house maintenance staff

Contractor Management

• Request quotes and place orders for sub-contract work.
• Conduct inspections of on-site contractors and procedures, ensuring they provide service as per SLA agreement and good industry standards.
• Carry out daily, weekly and monthly inspections on site to determine service delivery measured against SLAs.
• Implement the agreed SLA with Service Providers
• Hold documented meetings with Service Providers to evaluate performance against the SLA’s
• Foster a good relationship with contractors and evaluate the standard of service delivery against cost.
• Ensure all service provider job cards, service records, meeting minutes, evaluations and company documentation is updated, documented and recorded.

Staff Management

• Provide a program of continuous in-service training for staff.
• Conducts regular staff meetings with the technical team to ensure work is being conducted efficiently.
• Provide assistance to the technical team for troubleshooting.
• Ensure work schedules are in place and weekend work is scheduled accordingly.
• Establish and maintain a good working relationship with management and staff for which you are responsible.
• Attend to all IR related issues which may arise in the department

Reactive Maintenance

• Attend to any breakdowns in a timeous manner to ensure there is little or no impact to the client’s operations.
• Ensure breakdowns are closed out within the specified rectification timeframes stipulated.
• Liaise with service providers to attend to breakdowns when needed as soon as possible.
• Escalate any issues to the Facilities Manager.

Skills and Competencies

• Good knowledge of all electrical fittings and fixtures and the maintenance and repair thereof.
• Knowledge of UPS & power clean installation.
• Project and resource management skills.
• Theoretical & practical technical skills on electrical installations.
• Theoretical and practical technical skills for aircon operations.
• Good knowledge of Occupational Health & Safety Act.
• Be familiar with safety, fire and emergency procedures.
• Good knowledge and understanding of PPP model and the PPP Agreement.
• Understanding of Industrial Relations, Human Resources Management and disciplinary requirements.
• Must have a good understanding of SLA’s and contractor management.
• Good Reporting Skills.

Qualifications

• Electrical/Mechanical Engineering qualification (NQF 6).
• Must be eligible to register with Department of Labour as the Responsible person in charge of machinery
• 5-10 years Technical Facilities/Properties Management Experience.
• Experience in the management of Technical Services of a large complex or multiple properties are essential.
• Experience in producing reports, stats and proposals for clients.
• Budgeting and cost control experience.
• Computer Literate MS Office (MS Word, MS Excel, SharePoint, MS Outlook).
• Must be familiar with Building Management Systems.
• Specialist Skills and Knowledge

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Duties & Responsibilities

Subcontractor Management

• Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
• Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.
• Liaison with the Compliance manager to ensure contractor compliance and safety standards are met and maintained from inception of contractor until end use.
• Implement the agreed SLA with Service Providers.
• Ensure mechanisms are in place for effective performance management and review of subcontractors
• Follow up non-conformance as per SLA.
• Hold and document regular review meetings with the service providers.
• Ensure that all contracts are agreed and in place per service provider and approval has been received from the client prior to action

Reporting

• Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
• Undertake building audits and review results.
• Liaison with client to ensure reporting is relevant to the need.
• Provide daily/ weekly/ monthly reports on call status and SLA attainment
• Ensure Help Desk Reports are generated and submitted to the client timorously
• Monitor the accuracy, grammar and spelling of calls logged.
• Liaison with the systems administrators to ensure the system is set up correctly for the accurate and correct logging of calls.
• Provide regular communication plan to the client on the call logging process and encourage the logging of calls.
• Provide statistical data to assist the management team and client in the making of decisions.
• Provide KPI and QBR reporting information and report as such during these sessions.  Be able to comment on trends and provide feedback as requested within your field of scope

Project Management

• Project manage ad-hoc projects of a soft service nature.
• Assist in obtaining the required resources for any projects
• Liaison with the service providers responsible for the soft service delivery during projects.
• Work closely with the technical manager and Senior facilities manager to ensure the project is delivered on time and to budget.

ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards

• Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
• Ensure Contractor compliance for all 3rd part and divisional suppliers.
• Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met. 

Skills and Competencies

• Understanding of the equipment, materials and suppliers used in facilities management.
• Good understanding of SLA’s (Service Level Agreements).
• Knowledge of LRA and managing labour relations issues.
• Valid driver’s licence and own transport.
• MS Word, Excel and Outlook.
• Understanding Scheduling and Rostering
• Attention to detail
• Good financial and business acumen

Qualifications

• Grade 12
• Facilities Management Diploma or similar.
• 2-3 Years’ experience in a similar environment.
   

go to method of application »

Duties & Responsibilities

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
• Ensure all policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating
• Management of all administration, finances, debtors, budgets, etc.
• Process paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Skills and Competencies

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food skills

Qualifications

• Matric
• Relevant Tertiary Qualification would be an added advantage
• Preferably own vehicle would be an added advantage