Job Vacancies at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of the Payment support administrator role ensure effective processing of payments – receipts and journals in accordance with set procedures for all external clients of Momentum Securities.

Requirements    
Qualifications:

• Grade 12/Matric/NQF4
• Knowledge of JSE & eCube
• Forex trading

Experience:

• 3 years’ experience in payments
• 3 years experience in Forex trading and settlements
• Financial Markets Knowledge / stockbroking knowledge
• Minimum 1 years experience working with BDA & eCube

Duties & Responsibilities    
Efficient Payments administration support

• Processes payments of transactions in accordance with set procedures in a timeous manner
• Ensure correct banking details are used when processing payments
• Works closely with the senior payment administrator to Identify improved ways to work to minimize risks
• Overview preparation of department schedules where applicable
• Effective relationship and SLAs with internal and external stakeholders and service providers
• Process ad hoc requests and maintain good client and interdepartmental relations
• Keep track of any reconciling items daily checks on all banks to BDA
• Overview preparation of department schedules where applicable
• Ensure timeous payments of transactions in accordance with set procedures
• Assist back office manager with authorisation of payment processes

Manage the forex process

• Control of trading and settlement processes
• Liaise with the bank as the authorised dealer to ensure settlements of currency trades

Manage the forex process

• Control of trading and settlement processes
• Liaise with the bank as the authorised dealer to ensure settlements of currency trades

Competencies    

• Attention to the details : Provides accurate, consistent numbers on all paperwork - Provides information in a useable form and on a timely basis to others who need to act on it - Maintains a checklist, schedule, calendar, etc. to ensure that small details are not overlooked - Follows policies, procedure, safety and security measures in using various equipment - Work requires little or no checking
• Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Deciding and initiating action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Adhering to principles and values: Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organizational and individual responsibility towards the community and the environment.
• Coping with pressures and setbacks : Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

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Role Purpose    

• Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.

Requirements    

• Matric or equivalent
• 2-3 years experience in Employee Benefits 
• Business-related qualifications advantageous
• MS Office Suite (Word, Excel)

Duties & Responsibilities    
INTERNAL PROCESS

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (48Hrs) and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Acknowledge receipt of emails timeously
• Provide clients with the relevant information and documentation as required in line with policy guidelines. Eg. Documentation for employee access
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process./ training on updates provided by L&D
• Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after-sales services.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders where relevant.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative work relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership of driving career development.

FINANCE

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Time management
• Attention to detail
• Accountability
• Teamwork

Closing Date    
2023/05/29