Open Jobs at Marriott International

POSITION SUMMARY

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS 

Education:

• High school diploma or G.E.D equivalent.

Related Work Experience:

• Some experience in general maintenance, exterior and interior surface preparation and painting.
• Experience in hotel engineering or maintenance a plus.
• Supervisory Experience: No supervisory experience. 

REQUIRED QUALIFICATIONS

• License or Certification: Driver’s License

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JOB SUMMARY

• We are seeking a dynamic and proactive Sales and Marketing Manager who will be responsible for identifying and securing sales opportunities while ensuring exceptional service delivery. The successful candidate will develop and execute comprehensive marketing plans for our property, manage e-commerce activities, and lead day-to-day sales operations. This role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals. 

Education and Experience

•  A 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field from an accredited university; plus 3 years of experience in sales and marketing or a related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field; plus 3 years of experience in sales and marketing or a related professional area.

 Core Responsibilities:

Building Successful Relationships to Generate Sales Opportunities:

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Develop and strengthen relationships with new and existing customers through sales calls, entertainment, familiarization (FAM) trips, and trade shows.
• Foster relationships within the community to expand the customer base and increase sales opportunities.
• Manage and nurture relationships with key internal and external stakeholders.
• Ensure seamless turnover to Event Management with accurate and comprehensive details.

Managing Sales Activities:

• Participate in sales calls with team members to secure new business or close deals.
• Handle the operational aspects of business bookings, including proposal generation, contract writing, and customer correspondence.
• Develop a leisure marketing plan focused on distributing rate offers, packages, and programs to increase occupancy.
• Track the return on investment (ROI) for all marketing initiatives, including online, direct mail, and print advertising.
• Monitor marketing budgets, providing recommendations for reallocation of funds as needed.
• Ensure consistent branding and voice for the property across all guest touchpoints and marketing communications, aligning with corporate standards.

Leveraging Market Trends and Customer Insights to Maximize Revenue:

• Identify new business opportunities to meet personal and property revenue goals.
• Analyze the market to understand competitors, economic trends, and supply and demand, using this knowledge to craft effective sales strategies.
• Close the best opportunities for the property based on market conditions and needs.
• Understand the primary target customer’s needs and expectations, providing tailored business solutions.
• Develop strategic marketing plans for group, leisure, and local efforts.
• Review and analyze website and email campaign performance for individual property sites and corporate campaigns.
• Evaluate new marketing opportunities to enhance property visibility and appeal.

Providing Exceptional Customer Service:

• Uphold the company’s service and relationship strategy to drive customer loyalty through outstanding service at every customer touchpoint.
• Deliver exceptional customer service to grow the share of customer accounts.
• Execute the company’s customer service standards and provide consistent service excellence.
• Set a positive example for guest relations, actively engaging with guests to obtain feedback on product quality and service levels.

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POSITION SUMMARY

• Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: No high school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education:

• High school diploma or G.E.D. equivalent.

Related Work Experience:

• Less than 1 year related work experience.

Supervisory Experience:

• No supervisory experience.

License or Certification:

• None

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JOB SUMMARY                                                                                                                                         

• The National Account Manager – ‘Government’ is responsible for managing the relationship with assigned key accounts within the ‘Government’ (transient, group and catering) segment. The primary intent is to drive sales for hotels within South Africa. The National Account Manager ‘Government’ will also facilitate opportunities for outbound hotels at the customer’s request. Proactively manages relationships with multiple stakeholders. Works in-conjunction with the National Account Team – ‘Government’ to ensure sales account revenue targets are achieved through strategic account management.
• This person will drive share and further penetrate assigned mid to large size accounts, to drive profitable revenue to support hotel sales strategies. Proactively manages relationships with multiple stakeholders, managing a diverse portfolio

 SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE                                                                                        

• Minimum 2 years proactive sales experience.

Skills and Knowledge

• Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure
• Strong customer development and relationship management skills
• Knowledge of group, extended stay and transient business
• Ability to execute successful sales strategies and strategic sales plans for individual accounts
• Knowledge of lodging brands
• Understands revenue management functions and account profitability
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Effective decision-making skills
• Strong organization skills
• Excellent negotiation skills
• Strong Presentation skills (verbal & powerpoint proficient)
• Strong ability to analyze data (proficiency in excel)
• Ability to develop and maintain relationships at all levels
• Ability to use standard software applications and hotel systems including SFA

Education or Certification

• High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred

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POSITION SUMMARY

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS 

Education:

• High school diploma or G.E.D equivalent.

Related Work Experience:

• Some experience in general maintenance, exterior and interior surface preparation and painting.

Experience in hotel engineering or maintenance a plus.

Supervisory Experience:

• No supervisory experience. 

REQUIRED QUALIFICATIONS

• License or Certification: Driver’s License

go to method of application »

JOB SUMMARY

• Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s) 

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Celebrates successes and publicly recognizes the contributions of team members.