Job Opportunities at NTT Ltd.

Want to be a part of our team?

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
• Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

• The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

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Want to be a part of our team?

• The company is a leading provider of cloud solutions, bringing together the flexibility, availability, and community of the public cloud with the security, performance and control that the enterprise demands.

Working at NTT

• By being part of the team, you will help in building our sophisticated and reliable applications and services that support our business-critical operations and those of our customers around the globe.
• You will be a key member in our team, designing, architecting and developing our solutions and applications from cloud infrastructure to the front-end, under our high-quality code and feature standards, with high availability and reliability as our ground base, and focusing on maintainability by making use of the best practices, principles, patterns and architectures.

Requirement:

• Designs, implements and maintains sophisticated and highly reliable systems that support the company’s business processes and operations.
• Develops high-quality production-ready code with ample test coverage to ensure maintainability stability and durability.
• Works closely with Product Management to refine product requirements.
• Works closely with the Development Team to deliver valuable software.
• Contribute to the evolution of the overall product technical architecture.
• Own the quality of software.
• On-going enhancement of software development life cycle and software engineering best practices.
• 3rd level product support.

With technical skills such as:

• Broad understanding and experience on the front-end technology stack.
• Broad understanding and experience on back-end technologies, including application servers, databases, etc.
• Experience with commercial software development. 
• Solid programming skills, design patterns, etc.
• Identifying commonly occurring problems and creating solutions to solve them.
• Experience building web services APIs (REST/SOAP).
• Understanding of Internet protocols and network technologies.
• Experience of database concepts and implementation.

With personal skills such as:

• Autonomy, sense of ownership and urgency.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Excellent learning ability.
• Good organization and prioritization.
• Great communication.
• Customer orientation.
• Team player.
• Empathy.

What will make you a good fit for the role?

• Our Tech Stack

Frontend:

• React (TypeScript)
• Django (Python) (occasionally)

Backend:

• Python
• Go (occasionally)

Other tools:

• GitHub workflows
• Azure
• Docker
• Kubernetes
• ArgoCD

…And pluses if:

• Is curious or experienced with Microsoft Azure and Amazon Web Services (AWS).
• Wants to work on improving team agility.
• Enjoys intellectual and technical challenges!