Current Vacancies at Fidelity Services Group

Minimum Requirements:

• Matriculation (minimum requirement), with a relevant tertiary qualification (HR or Communications).
• 3-5 years of experience in recruiting at all levels.
• A comprehensive understanding of the full 360 recruitment cycle is essential.
• Possession of a valid Driver’s License and Own Vehicle.

Job Specification:

• Recruit operational staff to fill vacancies in roles such as Armed Response, Guarding, and Cleaning.
• Manage the end-to-end recruitment process, including advertising, screening, and sourcing candidates aligned with job specifications.
• Utilize various recruitment methods, including online and print media advertising, networking, and sourcing referrals.
• Limit agency usage to emergencies and obtain authorization when necessary.
• Collaborate with and guide Line Managers throughout the recruitment process, ensuring compliance with administrative and audit requirements.
• Conduct interviews using competency-based techniques, manage candidate feedback, and oversee application processing.
• Handle candidate management, regretting, administration, offers, contracts, and client liaison.
• Maintain consistent communication with Line Managers and HR business partners regarding recruitment activities.
• Manage vacancies through the e-Recruitment system and provide weekly and monthly reports as required by the Group Talent Manager.

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Overall Purpose of the Job:

• To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

• Grade 12/ Matric
• Computer Literate essential ( MS Office Outlook)
• Customer Service experience
• Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities: 

• Arrange Technical call outs and ensure technicians are adequately scheduled
• Arrange for excessive response letters to be delivered to repetitive clients
• Check and monitor completed technical call outs by Signal Management technicians to rectification.
• Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
• Collaborate with other business units
• Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
• Drive a reduction in customer activity rates
• General administrative duties.