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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
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Purpose Statement
- To enable software quality assurance by creating a set of activities and scenarios, manual or automated, ensuring that developed software meets and complies with the defined or standardised quality specifications within the Software Development Life Cycle (SDLC).
- To collaborate with the Business Analysts (and/or members of the Feature Team) to define test scenarios, and prepare, participate in, and oversee the execution of test cases within a feature team, the validation of functional and non-functional test requirements, the preparation of test data in terms of input and expected outcome data, and required test environments.
Education (Minimum)
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Software Testing or Information Technology
Education (Ideal or Preferred)
- National Diploma in Information Technology
Knowledge and Experience
Minimum:
- Understand the end-to-end processes being tested to achieve successful testing
- Knowledge of and exposure to impact analysis when introducing software changes
- Understand the full Systems Development Lifecycle (SDLC)
- Best practice / industry standard in software and hardware testing, reporting, tracking and follow up, and Software Quality Assurance (SQA)
- 2-3 years’ experience in Quality Assurance (QA) testing within a business context
Ideal:
- Knowledge of Capitec’s Way of Work (WoW) during projects
- Experience in continuous delivery environment
- Application of test tools
- Test Automation
- Financial/Banking Systems
- Reinforce with stakeholders/feature team appropriate testing environments and timelines
- SQL Query/Fundamentals
Skills
- Analytical Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Numerical Reasoning skills
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Purpose of the role
- The role's main purpose is to commission and ensure the efficient running / operation of the database management systems within Capitec Bank
Minimum Experience
- 6+ years’ experience in a senior database administration position
- 1-2+ years’ experience with PostgreSQL
- 4+ years’ experience in performance monitoring/analysis and capacity planning
- 1+ years’ experience in Operating System Administration
- Experience with AWS is advantageous.
- Grade 12 National Certificate / Vocational
Knowledge
Detailed knowledge of:
- SQL Server design and administration
- PostgreSQL
- PGAdmin
- Redgate
- SQL Server performance and capacity analysis
- T-SQL Programming and optimization
A sound understanding of:
- IT systems development processes (SDLC lifecycle)
- Business continuity planning
- IT Operations
- SQL Server Internals
- Storage/SAN architecture
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Purpose Statement
- Apply deep subject matter expertise and assume accountability for the design, development, testing and implementation of credit intelligence related standards, principles, methodologies and frameworks that guide the delivery of credit solutions and models.
- Provide oversight on the validation of credit models, and ensure a strong scientific relationship exists between different credit models across an allocated portfolio / focus area.
Experience
Min:
- 7-8 years’ experience in retail credit analysis (including programming in SQL / SAS / R / Python) of which 3 years should be portfolio specific experience.
- Experience working with / contributing towards credit principles, policies, frameworks.
- Portfolio specific experience
Ideal:
Qualifications (Minimum)
- Honours Degree in Finance or Mathematics
Qualifications (Ideal or Preferred)
- Masters Degree in Finance or Mathematics
Knowledge
NA
Skills
- Communications Skills
- Influencing Skills
- Presentation Skills
- Reporting Skills
- Researching skills
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Purpose Statement
- To be the custodian of the integrated marketing plan, understand Capitec’s market and clients’ needs and act as an advisor to internal business stakeholders.
- To meet business objectives through acquiring and optimising quality clients.
- To develop effective integrated marketing strategies and plans in order to deliver the right message, to the right client, at the right time and on the right platform for our products and services.
Experience
Minimum:
- 5+ years marketing experience in a large, complex and client focussed organisation
- Managing a team
Ideal:
- Experience gained preferably in an FMCG, retail banking or services industry.
- Cross functional project coordination / management
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- Bachelor's Degree in Marketing or Business Management
Qualifications (Ideal or Preferred)
- A relevant post graduate degree in Marketing or Business Management
Knowledge
Minimum:
- Principles of brand marketing
- Data analysis, client profiling and segmentation
- Digital marketing and e-commerce
- Strategic marketing management
- Campaign management
- General business/commerce know how
- People management principles and practices
- Internal and external communication methods and practices
- Stakeholder management principles and practices
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Purpose Statement
To deliver a world class client experience (CX) for Capitec Clients through independently executing activities across the entire CX scope:
- Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking principles.
- To work independently and assume decision making authority and ownership of the end-to-end delivery (insights, design, measurement and experience testing) of complex CX solutions, in line with the business, product and CX strategies, as well as brand fundamentals.
Key Tasks and Accountabilioties
Promote CX and brand standards
- Work with Leads and Management and provide operational input towards the development and implementation of CX standards.
- Promote CX brand standards during interactions with stakeholders.
- Where relevant, ensure junior specialists adhere to CX standards.
Client insights
- Conduct research on CX trends and best practice to contribute towards the formulation of CX standards and strategies.
- Work with Leads and apply experience and subject matter expertise to develop a framework and voice of client (VoC) programme which will successfully enable insights into client experiences, client journeys and client interactions to deliver on current, unmet and future needs.
- Assume end-to-end responsibility for the design and implementation of diverse methodologies for the collection of client insights pertaining to behaviours, preferences, needs, drivers, pain points, mindset and values, expectations and experience feedback.
- Conduct research on client needs to inform and enhance CX solutions.
- Share knowledge with stakeholders and team members to enhance the overall CX capability in Capitec.
Client journey design
- Engage with stakeholders and gain an understanding of business problems.
- Represent the voice of the client, and translate business problems and requirements into problem statements, research specifications and CX solutions.
- Assume ownership for designing CX elements for tactical and strategic projects during the DesignThinking cycle.
- Incorporate insights from CX data and identify enhancement opportunities in products and services.
- Design cohesive, impactful and functional client journeys in line with business strategies and technical specifications.
- Facilitate Client Journey design workshops.
- Where required, assume ownership for sections of CX projects.
- Support the Lead with compiling CX related reporting.
Measurement and experience testing
- Independently execute data selection methodologies and initiatives to effectively gather information that ensures a deep understanding of clients’ experiences in relation to their expectations.
- Responsible for delivering analytical insights that identifies client and market trends, what is being done well, where the service or product gaps are.
- Develop and contract data collection strategies with other Departments within Capitec e.g., call centre, social media.
- Work with product development teams to incorporate inputs and to inform design and continuous improvement efforts and sprints.
Experience
Minimum:
- 5+ years in a Client Experience Environment
- Proven experience in applying CX principles
- Proven experience in developing, maintaining and enhancing CX elements.
- Client journey and process mapping
Qualifications (Minimum)
- A relevant tertiary qualification in Industrial Engineering or Business Management
Knowledge
Minimum:
- Client Experience principles and practices
- Service design principles
- Research methodologies and application
- Data analysis and measurement methodologies
- Facilitation and stakeholder management
- Design Thinking principles
- Consumer psychology / Behavioural psychology
Ideal:
- Commercial insights relating to CX
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Our ideal candidate has:
Minimum:
Experience:
- At least 5+ years’ experience in a similar business intelligence analyst role
- Experience and knowledge of the ETL (extraction, transform, load) data flow
- Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data
- Experience in analysing complex data sets to solve business challenges
- Experience in working with data on cloud platforms, such as AWS or Microsoft Azure
- Experience in building data visualisations using tools such as Power BI
- A good understanding of database management, data warehousing, data mining and data visualisation.
- Experience with stakeholder engagement inc. senior management
- Experience in data quality and incident management
- Understanding of agile project management and experience with tools such as Jira
- Qualty assuring and oversight of the work of others.
Key Responsibilities:
- Insight Generation: Provide data-driven insights that inform strategic and operational decision-making.
- Trend Analysis: Analyze trends to influence business and operational decisions, ensuring the organization remains competitive and responsive to market changes.
- Decision Support: Deliver insights that lead to informed and effective decision-making at all levels of the organization.
Knowledge:
- Understanding of agile project management and experience with tools such as Jira
- Knowledge and experience in using complex SQL to prepare and analyse data
- Knowledge and understanding of data privacy and security regulations and best practices
Ideal:
- Probably experience as a business intelligence analyst within the Banking sector
- Knowledge of change management principles and practices
- Knowledge and experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker
- Knowledge and experience in change management methodology (ADKAR)
- Knowledge and experience in lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
- Applied knowledge of User Experience (UX) reviews through customer interactions a customer, product services
- Knowledge and experience in automation using software robots built on platforms such as UiPath or Alteryx
- Programming/Coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
- Basic knowledge and experience is using Version Control (Git)
Education (Minimum)
- A relevant tertiary qualification in Business Administration or Statistics
Education (Ideal or Preferred)
- Certification in Business Analysis or Similar
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Purpose Statement
- The level III Software Engineer plays an integral part in a cross-functional team dedicated to the full software development lifecycle, from concept, to development to deployment and ultimately operating of each product. At this level, Software Engineers are responsible to design, develop, test, deploy, maintain and enhance complex software systems and applications, considering scalability, performance and future requirements. Responsible to guide and support developers and stakeholders in scoping, progress, status and resolution of engineering problems.
- The Full Stack Software Engineer plays a crucial role in developing and maintaining both front-end and back-end components of web applications and works on all layers of the application stack. They are therefore responsible for applying a holistic approach to building solutions that not only offer optimum performance, reliability, and scale but also create great client experiences.
Education (Minimum)
- Grade 12 National Certificate / Vocational
Education (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
Knowledge and Experience
Experience:
- 6+ years’ proven experience in both front- and back-end software development, project delivery and implementation (in relevant development technologies/language). Experience with modern front-end and back-end frameworks and technologies
Knowledge:
Is able to apply expert knowledge and develop others understanding of the following:
- IT systems development processes (SDLC)
- Application development
- Advanced programming concepts
- Advanced algorithms and data structures
- Design Patterns
- Version Control
- Testing practices
- Database systems and query optimization (e.g., SQL, NoSQL).
- RESTful API design and integration.
- Cloud computing platforms and services (e.g., AWS, Azure).
- Advanced Microservice and event driven architectures
- Deployment using kubernetes and containerization
- Responsive design principles and mobile-first development.
- Browser compatibility issues and performance optimisation.
- Front-end build tools and package managers
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
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Purpose Statement
- To manage the operational functioning of the branch efficiently and effectively in accordance with set standards and processes
- To execute the Business and People implementation plans in the branch in order to:
- maintain client service excellence utilising the Global One product offering
- building a healthy, high-performance team
Experience
Minimum:
- At least 2 - 3 year’s client service experience within a retail / financial services / banking environment
- 1 - 2 years’ experience in a supervisory/ team leader role within a retail / financial services / banking environment
- Experience coaching and developing team members and overseeing activities of a branch or team.
Ideal:
- 4 year supervisory/first line management experience
- Experience of building and maintaining key relationships at a management level
- Experience in an operational management role within a retail / financial services / banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- National Certificate in Banking or Similar
Qualifications (Ideal or Preferred)
- National Higher Certificate in Banking
- A relevant tertiary qualification in Similar or Commerce
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Purpose Statement
- This role is responsible for providing strategic direction through establishing a data and analytics culture and capability for the Capitec Channels Product Line. The goal is to deliver strategic objectives, create business value, manage risk, reduce cost, and drive innovation by harnessing and leveraging data as an asset, while managing the product through its entire life cycle, from planning to delivery.
Experience
- 10+ years’ business management experience within Data Management, Data Analytics, or Data Science, ideally in a fast-paced and complex business setting, innovative high performing environment such as banking or Operations
- Demonstrated background in a senior or strategic leadership role related to Data Management or Data Analytics, including over 5 years’ experience of managing data teams.
- Business and product vision; has had ownership responsibility for a Product previously
- Working at strategic, tactical and technical levels
- Career experience to include some time in one or more technical roles (e.g. data engineer, data architect, Data science, etc.)
- Engaging with both technical and non-technical senior stakeholders across various business units to convey data strategies and capabilities effectively.
- Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications
- Earning trust across different levels and multiple groups of a large organization
- Scoping/running usability studies and/or customer research
- Using influence and relationships to drive and achieve objectives
- Leading and managing multi-functional teams to deliver
- Managing and working with remote / hybrid teams
Education
Qualifications (Minimum)
- Bachelor's Degree
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Honours Degree
- AWS certificate and Data Qualifications
Knowledge and Experience
- Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input
- Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives
- Financial acumen - sufficient to effectively operate own cost center
- People leadership and management practices to empower, create focus and delivery
- Organizing, planning and prioritizing work
- Data-driven approach; analytical and quantitative skills
- In-depth knowledge surrounding:
- Data Strategy
- Data principles (modelling, engineering, data quality)
- Data Management and management of data as an asset
- Database and Data Warehouse technologies and architectures
- Data Analytics and Reporting
- Data Science and Machine Learning
- Cloud and Big Data Technologies
- Digital Business Models
- Entire data lifecycle
- AWS
- Technologically literate and able to adapt to new technologies
- Able to dive deep in understanding the product, the business, and the competitive landscape
- Able to present complex technical information in a clear and concise manner to a variety of audiences
Skills
- Commercial Thinking Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Strategic Thinking Skills
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Purpose Statement
- To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- Some client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Basic calculations
- How to engage with people
- Clarity and understanding of own aspirations, being ambitious and keen to learn.
Ideal:
- Knowledge of bank branch environments
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
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About the role
- Your key focus areas will be to partner with business and provide commercial guidance, ensuring a solid understanding of the link between operational drivers, business strategy and financial performance to enable accurate and effective financial management and decision-making. In addition, you will act as the liaison between Executives, the Head of the department and Financial Management regarding finance-specific portfolios.
- As a Finance Business Partner, you will have knowledge of financial and operational reporting principles. You will bring proven financial management experience, i.e., accounting financial analysis, reporting, budgeting and forecasting and financial modelling, to manage a divisional or departmental portfolio.
Ideally you will have
- CA(SA) or CIMA would be highly advantageous, but we can consider experience and a completed degree in Finance.
- 3 years experience in a financial management environment (accounting, financial analysis, reporting, budgeting and forecasting, financial modelling)
- Strong stakeholder engagement skills at a senior level.
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About the role
- As the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards. This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.
What you will be doing:
To manage the Funeral Claims function and team:
- To innovate and drive the assessment of funeral claims
- So that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and business
Key Performance Areas:
- General management of the funeral claims processing and disputes function
- Operational management and delivery
- Process development and innovation
- People / Team Management
- Relationship and stakeholder Management
Minimum:
- 8+ years’ experience in insurance, banking or financial services
- Including at least 3 years’ experience of funeral insurance claims assessment
- At least 2 years’ experience leading or managing a team in a mid to senior role
Qualifications (Minimum)
- Relevant Tertiary Qualification
Qualifications (Ideal or Preferred)
- Honours Degree in Business Management or Related
Knowledge:
Minimum:
- Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection Rules
- Life insurance industry, products, processes
- People/team management practices and principles
- Business and commercial awareness and thinking
- General operations management practices and principles
- Change management and business communications
- Application of PPR rule 2A
Ideal:
- Stakeholder management practices
- Project management methodology
Method of Application
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