Latest Vacancies at Discovery Limited

The Segment Support Manager will support the Managing Executive within the New Markets Division, Retail Health Solutions portfolio by:

• Taking ownership and driving the portfolio strategies to implementation
• Managing the day-to-day execution of projects with multiple teams across the business
• Designing and executing a customer value management framework
• Identifying opportunities for business improvement and efficiencies
• Provide support to ensure the acquisition of new business and business imperative projects.

Key Outputs may include but are not limited to:

• Preparation of proposals for strategic partnerships, new business and new products for both external and internal distribution.
• Assist in the development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics.
• Implement the CVM framework leveraging the key areas across the business.
• Pro-actively design, create, execute, and monitor strategic interventions/campaigns for retention, churn and cross sell.
• Continuously optimize tactics to improve effectiveness in achieving targets.
• Regularly track and manage the performance of the CVM, retentions, sales levels
• Understand the market trends and dynamics, and gather, review and organize segment customer data and profiles into segments.
• Collaborating with teams such as R&D, marketing, sales and operations to ensure that the strategy and set standards are achieved.
• Input into operational design and process efficiencies.
• Project ownership and/or project management of strategic initiatives.
• Support product design and guide and influence design of processes to enable delivery.
• Provide ongoing reporting, analysis, and insights.
• Detailed research and analysis to provide substance to the ideas and direction of the employer executive team.
• Business reporting and compliance for the business to internal and external stakeholders including board meetings, regulatory engagements and excos .

Role Specific Attributes

• Strong analytical, problem solving and research skills
• The ability to think creatively and pursue innovative, alternative approaches
• An ability to deal with complexity, ambiguity and constant change
• An ability to deal with complex issues as well as migrate between detailed and high level requirements
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• A keen interest and deep understanding of business dynamics and strategic challenges
• Ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties
• Sophisticated written and verbal communication skills for executive-level internal and external delivery
• A passion for personal development and growth, with a high learning potential
• A commitment to excellence and high-quality delivery
• Energy, enthusiasm and the need to want to find the “fun” in the work
• Drive and commitment to exceed expectations- the desire to be the best
• Reliability and dependability — can be counted on

Work Experience

• A minimum of 7 years in Customer Value Management (CVM) and at least the last 2 years in a leadership role.
• A minimum of 3 - 4 years Healthcare and/or Insurance business experience with clear leadership responsibility for key business objectives
• Strong experience in retail customer experience and journey, churn retention, campaign management and customer lifecycle management.
• Advantageous: Experience in the management of a retail insurance product with a proven track record of innovation, delivery, and performance
• Advantageous: Management consulting or telecoms industry background

Technical Skills or Knowledge

• Insights into the uninsured segment
• Developing customer value management
• Analytical thinking and ability to formulate compelling business cases
• Expertise in Customer Value Management (CVM) strategy and leverage key insights and advanced analytics
• Excellent PowerPoint skills

Education

• A completed business-related tertiary qualification or actuarial qualification (with intentions of gaining non-traditional business experience)

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Key Purpose

• Providing business intelligence analytical capabilities.
• The BI Actuarial Analyst will enable data driven decision making by leveraging their technical ability to guide and support various business units.

Areas of responsibility may include but are not limited to

• Provide deep analysis into issues found in the business (all lines of business)
• Use data and analysis to recommend actions to solve problems and produce efficiencies
• Present and communicate results and solutions
• Provide actuarial input for the BI reporting team
• Manage Stakeholders and build relationships
• Guide and upskill junior members of the team

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action    
• Working with people
• Presenting and communication information
• Writing and reporting
• Analysing
• Creating and innovating
• Following Instructions and procedures
• Entrepreneurial and commercial thinking

Education and Experience

• Modelling skills preferred (Basic)
• Power BI (Intermediate/ Advantageous)
• Honors (Advantageous)
• Programming Skills: SQL (Intermediate)

Required:

• Matric
• Bachelor’s degree in actuarial science and/or mathematical statistics/ computer science or strong mathematical/economics candidate
• At least 3 year of analytical experience within Insurance industry

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About the role

As a Senior DevSecOps Engineer, you will be responsible for integrating security into the development, deployment, and maintenance of our software products, ensuring the highest standards of security and reliability.

Key Outputs / Job Responsibilities may include but are not limited to:

• Develop and implement security solutions throughout the software development lifecycle, from design to deployment and maintenance, using methodologies such as STRIDE, DREAD, CVSS, and the OWASP ASVS.
• Work closely with developers, IT operations, and security governance and operations teams to ensure security is integrated into all aspects of the development pipeline.
• Automate security processes and tools to enable continuous integration, continuous delivery, and continuous monitoring (CI/CD/CM) of applications and infrastructure.
• Develop and implement metrics, reporting, and monitoring processes to track the effectiveness of DevSecOps practices, using tools like Dynatrace, ELK, Splunk, AWS CloudWatch and Sonatype Examples of metrics include vulnerability remediation times, security incidents, and code review coverage.
• Establish a governance, review, and continuous improvement process for DevSecOps practices, ensuring alignment with organizational goals and industry best practices.
• Perform risk assessments and threat modelling to identify potential vulnerabilities and provide recommendations for mitigation strategies.
• Develop and enforce security policies and guidelines for application and infrastructure development, based on industry best practices and standards such as OWASP Top Ten, CWE/SANS Top 25, NIST SP 800-53, and OWASP ASVS.
• Train and mentor developers in secure coding practices, emphasizing areas such as input validation, output encoding, and least privilege principles, as well as conducting regular security awareness sessions.
• Conduct regular security audits, vulnerability assessments, and penetration tests to identify and remediate potential threats.
• Stay current with industry trends, emerging threats, and best practices in DevSecOps to continuously improve our security posture.
• Develop and maintain documentation related to security practices, policies, and procedures.

Work Experience

• 3-5 years of relevant Cloud Engineer experience

Education / Qualifications / Accreditations with Professional Body

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

Preferred (would be advantageous)

• Relevant certifications such as CISSP, CEH, or OSCP are a plus.
• AWS Cloud Engineer/Practitioner certification

Technical Skills or Knowledge

• Strong understanding of software development processes, CI/CD principles, and Agile methodologies.
• Expertise in various security frameworks, tools, and technologies such as OWASP, SAST, DAST, IAST, RASP, and familiarity with toolsets such as SonarQube, Veracode, Checkmarx, and Fortify.
• Proficient in scripting languages such as Python, Ruby, or Shell.
• Experience with containerization and orchestration technologies, such as Docker and Kubernetes.
• Familiarity with cloud platforms (AWS, Azure, GCP) and their respective security services and tools.
• Knowledge of networking protocols, firewalls, intrusion detection systems, and encryption technologies.
• Strong analytical, problem-solving, and communication skills. Software Development: This includes proficiency in programming languages such as Python, Java, JavaScript, or C#, as well as familiarity with software development methodologies like Agile or DevOps.
• Security Knowledge: They should be familiar with security frameworks such as OWASP (Open Web Application Security Project) and have experience in implementing security controls and practices within software development processes.
• DevOps Practices: This includes experience with continuous integration and continuous deployment (CI/CD) pipelines, configuration management tools like Ansible or Chef, containerization technologies such as Docker or Kubernetes, and infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Security Tools and Technologies: This may include vulnerability scanning tools like Nessus or Qualys, security testing frameworks such as Burp Suite or ZAP, security information and event management (SIEM) tools like Splunk or ELK stack, and other relevant security tools.
• Cloud Computing: Experience with cloud security best practices, configuring and securing cloud resources, and managing cloud-based deployments is highly valuable.

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Key Purpose

The key function of a Tester is to execute manual test cases as well as reviewing results of test cases already executed to ensure quality, and their ongoing goal is to reduce the number of bugs in software and identify as many issues as possible. 

Areas of responsibility may include but not limited to

To ensure that their company’s software products are as effective and defect-free as possible, Testers perform a variety of tasks.

Analyze Specifications:

• Before they begin performing any tests, Testers will need to review and understand the requirement.
• This involves going over requirements, familiarizing oneself with the software’s objectives and evaluating the system requirements.

Test Scenarios:

• Familiarize themselves with the test scenarios as this is the blueprint for creating test cases as well as provide direction during the testing.
• Participate in walkthrough of all test scenarios.
• Review test cases with the relevant Test Analysts.

Test Cases:

• Assist the Test Analyst with test case design and creation.
• Link all test cases to the appropriate Test Plan and Test Set.
• Participate in walkthrough of all test cases.

Execute Tests:

• Once an effective test plan is completed and approved, Testers will start to execute all test cases, and they can test the requirement as a whole or just part of it.
• Ensure that results are properly documented and tracked.
• Log defects where applicable to the Test Analyst/Team Lead.

Document Bugs:

• As each test are executed, Testers will be required to record bugs and other flaws in detail.

Re-Test Software:

• Retesting of resolved defects that was logged. 
• Retesting of test cases where the requirements has changed.
   

Personal Attributes and Skills

Behavioural skills

• Learning orientation, Detail orientation, Structured and analytical problem solving, Prioritisation, planning and organising, Action/Pro-active orientation

Technical Skills

• Business communication skills (verbal and report writing), Interpreting business and technical specifications, Root cause analysis

Education and Experience

Experience:

• 0 to 6 months working environment experience (any).
• The following experience is an advantageous:
• Experience with regression, usability, sanity and functional testing methods – advantageous
• Experience using Test Management tools – advantageous
• Exposure to automated regression - advantageous
• Driver’s license/independent transport.
• Process knowledge of SDLC (strong functional knowledge of Systems Engineering), Testing methodologies, ITIL process awareness - advantageous
• Knowledge of SQL Scripts – advantageous
• Experience in Agile – advantageous
• Experience in Web/Rest Services – advantageous 

Education:

• Matric with Mathematics,  English and computer science (advantageous).
• ISTQB Foundation or ISEB qualification.

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Key Purpose

Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high-net-worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but not limited to

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Education/Qualifications/Accreditations with Professional Body

• Diploma in Travel
• Minimum 10 years’ experience as a Travel Consultant
• Minimum 5 years Amadeus booking experience.
• Minimum of 3 years’ experience dealing with high-net-worth clients

Technical Skills or Knowledge

• Experience working on Domestic and International packages.
• Call centre experience in Travel
• After hours Travel experience
• Leisure Travel experience
• International and Domestic bookings experience
• Senior Consultant experience

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Key Purpose of the role

To respond to incoming e-mails from clients, brokers, franchises and third parties with consent. Answer inbound calls from clients, brokers, franchises and third parties. Completion of outbound campaigns. Member survey reporting and feedback. Monitoring of Contact Centre Queue and support to Service Consultants. Downloading of Daily, Weekly and monthly Stats.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Answering inbound calls from all stakeholders timeously
• Making outbound calls to all stakeholders
• All general correspondence queries
• Dealing with queries through to resolution.
• Logging all queries and keeping clients updated with query resolution process.
• Completing administrative tasks in keeping accurate detailed stats of all queries / correspondence.
• Routing all queries to the correct department.
• Dealing with irate customers.
• Member Survey Reporting and Feedback.
• To develop or suggest improvements to processes or systems.
• To keep abreast of product developments in order to provide advise across various products.
• Data capturing
• Coordinating own and team’s administration
• Working according to set targets and ensuring that customer satisfaction is constantly attained.
• Dealing with escalated calls and queries where the core consultant could not provide first time resolution DI-HR-Job Spec-Service Specialist - March 2016 (002) Competencies
• Makes prompt, clear decisions, which may involve tough choices or considered risks.
• Takes responsibility for actions, projects and people.
• Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Upholds ethics and values. Demonstrates integrity.
• Promotes and defends equal opportunities, builds diverse teams.
• Encourages organisational and individual responsibility towards the community and the environment.
• Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organisation.
• Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Makes a strong personal impression on others.
• Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others.
• Manages conflict.
• Analyses numerical data, verbal data and all other sources of information.
• Breaks information into component parts, patterns and relationships.
• Probes for further information or greater understanding of a problem.
• Makes rational judgements from the available information and analysis.
• Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Monitors and maintains quality and productivity.
• Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Appropriately follows instructions from others without unnecessarily challenging authority.
• Follows procedures and policies.
• Keeps to schedules.
• Arrives punctually for work and meetings.
• Demonstrates commitment to the organisation.
• Complies with legal obligations and safety requirements of the role.
• Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
• Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. Qualifications & Experience

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• 2 years’ experience in the financial services industry
• 2 years Inbound call centre experience
• Matric
• Excellent verbal and numeric ability.
• Excellent communication skills and comprehension.
• 2 years’ experience working within a Correspondence team

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Key Purpose

The marketing manager for the fitness portfolio is responsible all elements that fall under fitness for Vitality. This includes the Vitality Active, Fitness Device, Gym and Padel benefits and all collaboration with fitness facility and fitness partners. The fitness marketing manager combines strategic thinking with leadership, organisational and problem-solving abilities to meet the fitness objectives of the business. This marketing manager oversees the day-to-day marketing and management of all fitness elements, playing a key role in coordinating, planning and collaborating with various internal, external, marketing, business and project teams to deliver high-quality on all objectives set out by marketing and the business at large.

Areas of responsibility may include but not limited to

• Understanding the impact of the over-riding strategy across business
• The ability to convert that into a marketing strategy
• The ability to unpack complex business needs and provide creative solutions considering all stakeholders
• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• The ability to build excellent relationships with key fitness partners
• The ability to project manage complex projects
• Develop people through coaching

Competencies

• Ability to develop content strategies, plans and campaigns targeted at various audiences 
• Ability to lead effectively
• Ability to work well in a team
• Ability to work under pressure and meet deadlines 
• Excellent organizational skills, with experience in fast turn-around times on an ongoing basis
• Ability to engage with senior management within the organisation 
• Ability to translate complex concepts into engaging and simple concepts 
• High attention to detail 
• Excellent interpersonal skills 

Education and Experience

• Minimum 3 year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 3 years’ experience in Marketing or Communications
• 1 years' related management or leadership experience
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable

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PRODUCT SPECIALIST JOB FUNCTION

The successful candidate will be responsible for, but not limited to, the following job functions.

• Be involved in executing the Vitality strategy by innovating and leading delivery of projects relating to new benefits, customer experience, growth, avoid and steer and engagement initiatives in line with the Vitality strategy
• Be product lead of multiple concurrent cross functional teams for large-sized projects and successfully leading the project from conceptualization through to implementation, operationalization, and post-implementation management ensuring they continue to achieve business objects and engagement targets within Vitality.
• Maintain and be knowledgeable about customer experience, digital and gamification trends, and innovations in this field to act as a consultant in guiding and improving Vitality's new and existing product suite, features, customer experience, growth, engagement, and avoiding and steering functions to achieve strategic outcomes.
• Maintain awareness of trends and innovations in health and wellness
• Collaboration with numerous stakeholders both internal (e.g. marketing, systems, graphics, data analysts, compliance, legal and usability specialists) and external is required to develop projects that are engaging and provide a memorable customer experience.
• Manage work priorities and ensure that work within each stream is completed on schedule and within budget.
• Ensure that work is delivered in accordance with the larger picture of Vitality's strategic outcomes in terms of maximum ROI and value.
• Ensure all projects are designed to optimize self-servicing and are operationally efficient
• Ensure that the system's solution is efficient in terms of ROI and that it does not require more system effort than is required to satisfy both short-term and long-term sustainability goals for the same project or program, as well as the Vitality eco-system in general.
• Develop an understanding of Vitality's overall products/features/initiatives and projects, as well as the influence of your project on the Vitality business.
• Determine the critical project components that must be delivered for the project to succeed and Vitality's overall strategic success.
• Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, avoid and steer, products, and features
• Create business cases, presentation decks, product, and customer experience specifications as well as reporting and content specifications for large-scale initiatives, covering new and existing product suites, features, customer experience, growth, engagement, and avoiding and directing functions to reach strategic results.
• Present to various internal and external stakeholders to acquire project buy-in and approvals.
• Participate in feasibility, solutioning, and other relevant forums to co-create a project solution.
• Approve system’ user specifications
• Approve marketing content and user experience / member journeys to ensure they are in line with the project's strategic goals. Approve testing plans when projects are initiated to ensure that all eventualities are addressed. Accept Beta plans.
• Ensure that the customer experience is optimized by conducting UAT using actual devices and in-store visits, and by scheduling frequent mystery shopping.
• Ensure that projects are designed to be operationally efficient and are fully operationalized at launch
• Liaise with other business leads from departments such as marketing, systems, operations, service, project office, and finance to ensure their specifications meet the projects strategic and functional objectives.
• Proactively monitor and manage a set of specified projects, innovating where necessary to ensure that they continue to engage our members and fulfill Vitality's goals.

SUPPORT THE HEAD OF VITALITY MEMBER EXPERIENCE

The chosen candidate will assist the Head of Vitality Customer Experience in the following, including but not limited to:

• Strategise, invent, plan, and oversee the implementation of initiatives within the Customer Experience, Digital Growth, Vitality Engagement, Avoid & Steer, and Vitality product/feature pillars to ensure that projects advance the strategic objectives of the pillars and the organization's strategic objectives.
• Ongoing management of various projects, initiatives, pillars, or strategies as required
• Perform other functional, innovation, research, project, product or related duties as assigned
• Maintain operational processes for assigned products, projects or functions where strategic input determines the direction

QUALIFICATIONS

• Minimum of a bachelor’s degree.
• Minimum of five years' expertise in one or more of the following fields is preferred customer experience, digital product development, project implementation, digital product strategy, customer interaction, product ownership and growth strategy formulation and implementation.
• Post graduate degree or business diploma is preferable but not essential

EXPERIENCE AND COMPETENCIES

The successful applicant must have proven experience and competencies in the following areas:

• A positive attitude, who takes the initiative to accomplish the task, possesses the motivation to complete the assignment in a reasonable period, and inspires others to do the same, without focusing on the unavoidable obstacles that emerge in any employment.
• Demonstrated adaptability and flexibility in performing responsibilities in a constantly evolving workplace
• A demonstrated capacity to establish solid, trustworthy, and reliable relationships and partnerships
• A demonstrated aptitude for providing regular, timely, and high-quality communication and conversation with leaders and stakeholders, with the ability to modify communication style to the needs of various leaders and stakeholders.
• Competent facilitation abilities. Should have the ability to manage group discussions.
• Result-oriented. Should be capable of following up on feedback to guarantee positive, timely results.
• Demonstrable aptitude for anticipating and planning ahead while paying close attention to detail. Must be capable of producing precise written documents.
• Proven expertise in agile product ownership and implementation, presenting to stakeholders to secure buy-in and approval of projects, negotiation, and leading various stakeholders in managing and delivering on several concurrent projects in a fast-paced and dynamic environment.
• A proven understanding of digital trends, customer experience, growth and engagement activities, and strategy formulation.
• A drive to continue learning, discovering, and comprehending new advancements and field-specific information in the context of an ever-changing workplace and customer demands.

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Key Purpose

Ensure the correct and accurate capture of invoices and quotes to the relevant Internal companies. Prepare monthly/weekly creditors reconciliations for supplier payments and perform month end Accounts payable reconciliations to the general ledgers.

Areas of responsibility may include but not limited to

• Capture orders and invoices for processing
• Follow up on approvals and match supplier transactions
• Manage creditors cycle as per the approved policies and procedures
• Manage and assist with the accrual process
• Prepare monthly\weekly creditors reconciliations for supplier payments
• Ensure that suppliers are paid per the agreed terms and conditions
• Prepare and review monthly uploads of supplier transactions
• Liaise effectively with procurement, treasury, and management and ensure team  work, encourage co-operation.
• Mange and resolve supplier, internal other relevant queries
• Assist with audit preparation and liaise with auditors/accountants
• Perform any other related functions requested by management
• Ensure compliance with the VAT Act
• Develop an understanding in order to assist with the BEE requirements relating to procurement and related reporting

Personal Attributes and Skills

• Communication – communicates clearly and professionally.
• Interpersonal skills – relates well to diverse people
• Detail orientation – accurately captures or communicates information
• Desire and potential to learn
• Ability to conduct research
• Self-motivated
• Basic computer skills
• Priorities tasks as needed
• Excellent time management
• Communication and administrative skills
• Attention to detail
• Sense of urgency

Education and Experience

Essential:

•  Matric
•  Relevant tertiary qualification advantageous
•  3-5 Years’ experience in Procurement, General Accounting and Accounts Payable within a large corporate environment

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Key Purpose

The Primary Function of this role is identifying and testing business functional requirements. Designs test cases and test scenarios based on an analysis of the business specifications. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the Test process and methodologies.

Areas of responsibility may include but not limited to

Testing

• Will attend to requirements extraction, test case design, extraction or creation of test data, test execution, and defect management on overall solutions
• Will be involved in the formal requirement review
• Retain ownership of any testing issues and follow up to ensure they are resolved
• Will be required to collaborate across multi-disciplinary teams including development and business analysis
• Where necessary, will select the best techniques to be used for test case design
• Execute test cases and record results
• Ensure Functional, Integration and End to End testing has been completed as required

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Technical

• Databases Queries (SQL)
• Atlassian tool suite (Jira, Confluence)
• Nice to have:
• Test Tools – SoapUI (SOAP) / REST client (JSON)
• Oracle, PL/SQL
• Understanding of XML and JSON

Education and Experience

Education

• Matric
• ISTQB Qualification in Foundation Testing will be advantageous

Knowledge

• Knowledge of Web Services
• Fundamentals of database structures and retrieving data from a database
• Agile Methodology
• Knowledge of SDLC and STLC
• Knowledge of Testing Methodologies and Testing Tools

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Key Purpose

The Insurance (non-life) Compliance sub-pillar within Product Compliance is looking for a great person to join the team as a Compliance Guidance Officer to assist Discovery Insure to effectively and productively manage its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business.

In addition to the above, the role also requires engagement with the regulatory bodies from time to time.

Areas of responsibility may include but not limited to

• Assist management to define, set and manage compliance framework, policies and standards specific to the function.
• Facilitate compliance and provision of guidance on applicable policies and strategic objectives by using risk management principles.
• Provide strategic guidance and support on all regulatory matters.
• Compliance monitoring of the applicable business unit compliance functions and assurance across the business units.
• Input into monthly and quarterly compliance reports.
• Regulatory training and awareness with the Compliance training team.
• Assist management with identification and evaluation of compliance exposures/regulatory breaches.
• Keep incident and breaches register up to date.
• Assist with regulatory reporting, requests and queries.
• Ensure that team annual objectives are met.
• Monitor the efficiency and consistency of compliance controls and compliance measures.
• Monitor the efficiency and consistency of oversight arrangements.
• Update the relevant compliance monitoring programs where necessary.

Provide reports to management.

Role Specific Competencies

• Understands non-life or short-term insurance business models and risk.
• Writes in a well- structured and logical way.
• Ability to write and review compliance policies and compliance guidance notes.
• Strong listening, organisational and communication skills.
• Work independently and as part of a team when required.
• Support management in achievement of team objectives.
• Efficient time management skills, including quick turnaround time on work.
• Attention to detail.
• Focus on implementation and aligning the law to a business model.
• Able to work under pressure.
• Legislative Knowledge and interpretation.
• The ability to think in an Analytical and Conceptual manner.

Personal Attributes and Skills

• Focused
• Organised
• Proactive
• Perceptive
• Analytical
• Trustworthy
• Excellent Interpersonal skills
• Team player

Education and Experience

• Completed LLB or relevant tertiary qualification.
• Post-graduate qualification in compliance management (advantageous).
• Must have a clear and in-depth understanding of the Short-term Insurance Act and subordinate legislation.
• At least 3 to 5 years’ experience within a compliance environment with a focus on non-life or short-term insurance.
• Understanding of the financial services and insurance industry essential.

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Key Purpose

The Cloud engineer’s purpose is to design, deploy, and manage secure and scalable cloud infrastructure solutions using platforms like AWS, Azure, or Google Cloud. The incumbent will also be responsible for automating processes, monitoring performance, and optimizing costs to support the organization's cloud-based services. Collaborating with cross-functional teams to ensure efficient and compliant cloud operations will be part of this role.

Areas of responsibility may include but not limited to

• Collaborate with cross-functional teams to design, develop, and implement IaC solutions using Terraform and SaltStack to provision and manage cloud resources.
• Build, configure, and optimize cloud infrastructure components, ensuring high availability, scalability, and security.
• Develop and maintain reusable and modular IaC templates, scripts, and configurations to streamline provisioning and deployment processes.
• Troubleshoot and resolve infrastructure issues, perform root cause analysis, and implement corrective actions to enhance system reliability.
• Work closely with DevOps and Development teams to integrate IaC practices into the continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends and emerging technologies in cloud computing and IaC to provide innovative solutions and improvements.
• Implement and enforce best practices for infrastructure security, compliance, and monitoring within the IaC framework.
• Contribute to documentation, knowledge sharing, and training materials to facilitate the adoption of IaC practices across the organization.

Technical skills

In-depth expertise in:

• Terraform and SaltStack
• Ability to design, write, and maintain complex IaC codebases
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Advanced DevOps skills 
• Ability to automate manual process in the Cloud (Automated deployments or testing) - Intermediate

Education and Experience

• Completed Matric
• Relevant I.T degree or diploma
• Cloud Certification in either Azure or AWS (i.e. AZ-400: Designing and Implementing Microsoft DevOps Solutions or AWS Certified DevOps Engineer)
• AWS Certified DevOps Engineer (Professional)
• Terraform Associate Certification
• Salt Stack Certified Engineer
• A minimum of 5 years’ experience in cloud engineering or related experience (e.g. Development on languages such as Java, .Net), with a focus on implementing enterprise level solutions.
• Hands-on experience in deploying, managing, and automating resources within various cloud platforms such as Azure, AWS, Google Cloud, etc.

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Job Purpose

The Automation Test Analyst is the primary contact for all automation work within a given functional team.

This role will work closely with the lead functional test analyst within the functional team to select the most appropriate automation scope and will be the single point of contact for developing the automation scripts and executing these as needed by projects.

This role will work closely with Test Managers and Test Analysts, Project Managers, Developers, Automation Resources within the core automation team, and with business stakeholders.

This role requires planning, prioritisation, development, and execution of automation activities.

Areas of responsibility may include but not limited to

• Single point of contact for all automation requirements within a particular functional team
• Analyse automation requirements provided by the testing team or by technical teams, such as developers or infrastructure resources
• Selection of the best automation point for automation testing, to facilitate the optimal reuse of automation assets
• Obtain approval for the automation scope and approach (business, test analysts and non-functional test manager, and where required, the development team)
• Create and maintain existing automated test scripts in a shared, version-controlled script repository
• Develop the required automation test scripts with particular emphasis on reuse of existing automation assets, developed by other automation teams (i.e., data creation scripts or other automation assets that contribute to the outcome of the new automation scope)
• Run test scripts and obtain confirmation that automation scripts achieve the desired outcome
• Plan for and execute automation scripts as needed by the project team
• Schedule unassisted automation runs where appropriate
• Provide execution reports to testing teams in support of their project testing
• Manage defects to achieve automation outcome

Personal attributes and skills

• Ability to work and deliver under tight deadlines
• Attention to detail
• Business Writing Skills, Presentation and Facilitation Skills
• Customer Service Orientation, Result Orientation, Negotiation skills
• Personal organisation and time management skills
• Professional Communication (written, verbal/presenting and listening)
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

• Matric/Grade 12 and relevant university qualification
• ISTQB Certification (advantageous)
• Experience in use of scripting and execution tools with associated programming languages
  • Microfocus UFT
  • VUGen / LoadRunner
  • C programming
  • XML
  • Postman
  • SourceTree / GitBash
  • Selenium
  • Restassured / Java programming / JSON
  • Maven
  • Jenkins
  • UIPath
• This role has a requirement to understand payments and credit functions, and candidates with a proven record in these financial functionalities will be given preference.
• Preference will be given to candidates with experience in automation of SAP systems:
  • SAP CRM
  • SAP Payment Engine
  • SAP BAS
  • SAP FSCM
  • SAP Card