Latest Recruitment at iMasFinance

We are looking for an enthusiastic Communications Intern to work within our Corporate Marketing and Communication team to support impactful brand and internal communications campaigns and collateral materials that reinforce the Co-operative’s reputation with stakeholders, partners and members. Strong communication and copywriting are key skills required in this internship programme. 

It is essential that you are an independent, creative thinker with a passion for writing, attention to detail, and have strong work ethic.  Your enthusiasm and positive attitude will help you succeed.

Job Outputs:

• Assist in the implementation of internal and brand communications strategies, plans and projects.
• Tracking of the communication plan.
• Liaise with stakeholders across iMasFinance in the production of content for communications material, including success stories, brochures, one-pagers, posters, and other publications, as well as facilitate their distribution.
• Responsible for departmental administration, and other related tasks as assigned by the Business Partner: Brand and Communication.
• Drafting, editing and proof reading communications copy and material in line with Brand profile.
• Assist in the planning and execution of CSI projects and programmes.
• Drafting transcripts of audio and video content.
• Researching new ways to raise the iMasFinance profile within the Co-operative.
• Assist with corporate events co-ordination.

The Essentials:

• Excellent writing skills - able to write in concise, error-free English
• Strong communication and interpersonal skills
• Able to articulate clearly verbally and in writing to a variety of people with good attention to detail
• Ability to work well in a team, but also able to work independently
• Motivated, pro-active, well-organised, reliable and willing to work flexibly
• Able to use Microsoft Office programmes, in particular Word PowerPoint and Excel, to a good standard
• Strong administrative skills and a methodical approach to handling tasks and meeting deadlines
• Strong organizational skills
• Flexibility and adaptability in planning and executing events

Qualifications:

A bachelor’s degree or diploma in journalism, or media and communication

Experience:

• 0-2 years

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Job Purpose:

To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

• Prioritise accounts for collection.
• Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up to date.
• Where members cannot be contacted through provided contact details, making use of tracing tools (ITC, CPB & Experian) to find and locate them.
• Update credit bureaux systems with trace alerts.
• Follow up on trace alert notifications
• Assign accounts out for repossession with repossession agents in a timely manner.
• Arrange for collection of assets and delivery to disposal unit.
• Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
• Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
• Manage and monitor performance of Repossession Agents in line with SLA
• Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.
• Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
• Assist member with statements, Natis and other related matters.
• Handle client queries and complaints and escalate where needed.
• Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
• Compile and submit reports to direct manager weekly, monthly and as required.

Qualifications:

• Grade 12
• Computer Literacy
• Diploma Credit Management ( desirable)

Experience:

• 2 years Debt collections administration
• 1 - 2 years Asset Recovery and Repossession

Knowledge and Skills:

• Computer literate (MS Office)
• Communication skills
• Negotiation skills
• Conflict handling
• Interpersonal skills
• Resilience
• Portfolio management

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Job Purpose:

The Operations Clerk is responsible for the coordination and execution of various operational tasks within the card, transactional and retailer operations environments to ensure an effective and sustainable operations environment. The Operations Clerk will also play a supporting role in the Cape Consumers credit environment.

Job Outputs:

• Evaluation and execution of various card requests.
• Monitoring of cards ordered and received including exception management.
• Card distribution through various channels including tracking until delivery/collection.
• Member communication related to card distribution.
• Handling of card delivery/collection exceptions and returned cards.
• Call Centre feedback on various member card queries.
• Verification and import of manual claim and payment files.
• Processing of system imports and exports.
• System onboarding of all new retailers and branches within existing retailer groups.
• Linking and activation of all new retailers.
• Updating of various types of retailer information post activation and associated actions.
• Investigation and resolution of transactional queries.
• Monitoring of declined transactions and associated actions to rectify.
• Handling various retailer queries.
• Execution of various pre- and post-claims month-end related activities.
• Follow-up and verification of all service provider invoices.
• Processing of new bsmart card applications.
• Processing of financial product application for existing bsmart members.
• Evaluation and motivation for temporary limit increases.
• Budget and loan settlements.
• Identifying, investigating and reporting on potential application/transaction fraud.
• Record-keeping and reporting on the various activities within the operations and credit environments.

Qualifications:

• Matric (essential/minimum)
• Diploma in Business Operations Management (desirable)
• Valid driver’s license (essential/minimum)

Experience:

• 3-5 years in an Operations Environment (preferably within retail, transactional/card payment industry)
• Credit background (1-2 years in financial / banking environment - desirable)

Knowledge and Skills:

• Knowledge of transactional/card payment industry (desirable)
• Basic knowledge of NCA (desirable)
• Understanding of member and retailer modules on in-house system (desirable)
• Understanding of business processes and inter-departmental dependencies (desirable)
• Computer literate with above average MS Excel skills (essential)
• Self-motivated
• Strong written and verbal communication skills
• Customer service-orientated
• Analytical, being able to interpret and problem-solve
• Attention to detail and accuracy
• Planning and time management

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Job Purpose:

To develop and implement strategies for existing & new employer groups, including , stakeholder relations, marketing, communication and sales strategies.  To promote and entrench the iMasFinance brand and drive awareness to acquire new business, grow and penetrate current business

Job Outputs:

• Create industry awareness and unlock business opportunities for iMasFinance
• Identify, build and maintain strong relationships with market, economic sectors, industry, business, labour, government and  public stakeholders to unlock business opportunities
• Identify new markets and business opportunities and sign-on identified employer groups in line with strategic objectives
• Initiate, negotiate and conclude contracts  with key employer groups and  stakeholders
• Develop a comprehensive strategy per identified employer group, including marketing, communication and relationship strategies to grow business within identified employer groups
• Implement marketing strategy and plans for each specified target group
• Identify and create communication/marketing channels within each group
• Develop and implement marketing campaigns in collaboration with Corporate Marketing for identified participating employer groups
• Oversee and monitor the marketing, communication and relationship management strategy and plans as defined per sales strategy and priorities
• Continuous communication of value proposition to the groups and members
• Provide feedback to internal stakeholder and propose solutions to optimize business opportunities by improving the customer experience and/or business processes
• Reporting on all marketing actions, relationship actions, functions, exhibitions, special promotional events or communication campaigns and the results/impact thereof eg. penetration/sales results
• Lead, manage and coordinate the Group Brand Ambassadors Department and portfolio and accountable for its performance, people development, administrative and digital excellence

Qualifications:

• Diploma/Degree in Marketing/Communication/Public Relations / Business Management or equivalent (essential)
• Post-graduate qualification will be an advantage (recommended)
• Computer literacy
• Valid driver’s license (Code 8)

Experience:

• Minimum of 5 years’ extensive experience in a marketing, sales and/or relationship management
• Experience in a senior management role will be an advantage
• Experience in development and execution of sales, marketing and/or relationship management strategies
• Proven record for achieving sales targets and improving sales
• Experience in events project management

Knowledge and Skills:

• Applicable legislation e.g. FICA and NCA application knowledge, etc.
• Excellent customer relationship management skills on senior level
• Strong negotiation and presentation skills
• Advanced written and verbal communication skills and proficiency in English

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Job Purpose:

• Provide overall business enhancement by ensuring the legal contractual and regulatory requirements are adhered to.  Monitor compliance with relevant legislation in the financing environment of iMas.

 Job Outputs:

• Provide legal advice, analysis and/or opinions on all legal matters.
• Identify any legal issues and impact that may arise from the changing regulatory landscape.
• Update existing legal policies on an annual basis and provide to for approval and sign off.
• Review legal documents.
• Draft agreements and develop legal precedents
• Conduct research on new and existing products.
• Conduct regular compliance monitoring exercises.
• Promote and sustain an ethical compliance culture
• Prepare reports on legal and compliance matters when called upon to do so.
• Provide input on legal and compliance related topics and policies to HR for training purposes
• Consult and collaborate with all relevant external and internal stakeholders.
• Develop, implement and maintain a document management strategy.
• Manage of internal policies and guidelines (version control, change management)
• Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

Qualifications:

• Matric
• Bachelor’s degree LLB OR B Proc
• Compliance Institute Membership – Desirable
• Admitted Attorney – Essential

Experience:

4 years experience post articles (Operational)

Knowledge and Skills:

• Business acumen, knowledge of relevant Standard Procedures and Codes of Practice,
• Knowledge of applicable financial legislation (e.g National Credit Act, The Protection of Personal Information Act, FAIS, FICA,The Co-operatives Act, the Companies Act and the Consumer Protection Act),
• Financial acumen.
• Knowledge of document management principles and systems,
• Strong research and drafting skills

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Job Purpose:

To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle financing and other loan products (secured and unsecured loans) in  Pietermaritzburg and surrounding areas

Job Outputs:

• Sales of vehicle financing, loans and related products & cross selling other iMasFinance products
• Liaise with members/customers, employer groups, customers and dealerships
• Conduct customer affordability and repayment ability assessments
• Analyze customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Efficient and effective member/customer service delivery
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships
• Identify possible risk and communicate to relevant parties

Qualifications & Experience:

• Matric with Mathematics and/or Accounting (Essential)
• FSCA Relevant Qualification and Compliance (Essential)
• Regulatory Examination (Recommended)
• Valid Driver's License Code 8 (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years’ experience within a financial/banking industry including vehicle/asset finance

Knowledge and Skills:

• Communication, selling, negotiation, telephone and interpersonal skills
• Working knowledge of financing products
• Computer literacy (MS Office)