Latest Recruitment at Capitec Bank

Purpose Statement

• To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience
Minimum:

• Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
• Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
• Holding responsibility for client relationship management of high value clients with varied and complex needs
• Significant experience in preparing and motivating Credit applications 
• Cost control and sales management 

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance
• Qualifications (Ideal or Preferred)
• Bachelor's Degree in Business Management or Finance

Knowledge
Minimum:

• Principles and practices of business economics and the current business economic environment. 
• Advanced customer relationship management (CRM) principles and techniques, esp.  projecting credibility, gravitas and presence in the context of business (client) stakeholders. 
• Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio 
• Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities 
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy 
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions
• Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)

Skills

• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Negotiation skills
• Problem solving skills
• Decision making skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Analytical Skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willingness to work flexible hours (including Saturdays and Public Holidays)

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Purpose Statement

• Responsible for the design and development of new service orientated applications (SOA) according to specifications.
• This role is specifically for the App messaging team to develop and use a bespoke app messaging tool to assist with messages and alerts on the app. 

Experience

Experience in the following development languages:

Minimum 

• Java
• Maven or Gradle
• Git or SVN
• SOAP or REST
• Spring, Springboot 

Ideal

• REST
• Git
• JPA
• Javascript
• HTML
• CSS 

Qualifications (Minimum)

• A relevant qualification in Information Technology
• Grade 12 National Certificate / Vocational
• Qualifications (Ideal or Preferred)
• Certification in Systems Analysis or Design
• n/a

Knowledge
Min:
Must have detailed knowledge of:

• IT systems development processes (SDLC)
• Application development
• Banking systems
• Standards and governance
• Agile development life cycle
• Testing practices

Ideal:
Knowledge of:

• UML
• Systems analysis and design
• System architecture (technical design and implementation processes)

Solid understanding of:

• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA)
• Object Orientated Development environment (i.e. Java, Spring Framework, JBoss)

Skills

• Analytical Skills
• Problem solving skills
• Communications Skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Presentation Skills
• Attention to Detail
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Project Management Skills (Methodolgy Specific)

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To effectively lead the Service Desk Technology Services team to contribute to the business objectives by enabling agents to meet agreed set targets while focusing on internal client service and support.

Duties

• Responsible for all aspect of the day-to-day delivery, prioritization and operations of the service desk.
• Plan, organize, lead and control to ensure objectives and goals and SLAs are achieved according to business requirements.
• Support the manager: Service Desk Technology Services in recruitment of team members as required.
• Responsible for development, supervision and performance management of technical support agent, and support specialist teams.
• Stakeholder engagement and relationship management 
• Create accurate management reporting information
• Hardware Branch user Support.
• Coordinate Vendors and Suppliers.

Reporting Line
The Job Holder has direct reports within the IT Hardware Branch Support Team

• Technical Support Agents
• Support Specialists

Experience
Minimum:

• At least 3 - 5 years’ proven contact centre experience 
• IT User support Experience
• In an environment which required validating work

Ideal:

• Experience in a technical support environment
• Capitec Bank experience
• 1-2 years having responsibility for oversight and/or leadership of people
• Previous people management or supervisory experience

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science
• Qualifications (Ideal or Preferred)
• Diploma in Information Technology

Knowledge
Minimum:

• Contact Centre Operations
• Stakeholder relationship engagement and management
• Responsibility for delivery in a fast moving environment
• Functional experience relevant to service support
• People management principles and practices
• Business acumen

Ideal:

• Previous people management or supervisory experience
• Basic knowledge of Industrial Relations

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Attention to Detail
• Change Management Skills
• Negotiation skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record
• Willing and able to work shifts, including weekends

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Purpose Statement

• To perform demand and supply analysis and forecasting to optimally balance demand and supply in Operational channels (Business Bank and Retail Bank), providing the business with proactive insights and actionable information.
• To take full ownership of the end-to-end Integrated Business Planning process for dedicated / allocated Channels.

Experience

Minimum: 

• At least 2 years’ experience in a strategic planning role, including experience in and understanding of headcount and predictive modelling.

Ideal: 

• 4+ years’ experience in a forecasting role, including experience in understanding headcount and predictive modelling.
• In-depth Experience in S&OP (Sales and Operations Planning) and IBP (Integrated Business Planning).

Qualifications (Minimum)

• A relevant tertiary qualification in Engineering - Industrial or Business Analysis
• Qualifications (Ideal or Preferred)
• Masters Degree in Engineering - Industrial or Business Analysis

Knowledge
Minimum: 

• Demand and supply forecasting.
• S&OP (Sales and Operations Planning) and IBP (Integrated Business Planning).
• Data analytics & data visualisation tools & techniques.
• Operational and decision-making models.

Ideal: 

• Supply chain in the retail or banking industry.
• Operational and decision-making models.
• Capitec Bank Operations, BSC, Cash and Digital.
• Capitec Bank strategic objectives (i.e. productivity, profit, efficiency, processes and procedures and client service).

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Commercial Thinking Skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record