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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.
GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
To manage and lead a team of professionals to deliver the annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology.
Job Responsibilities
Comply with regulatory and corporate governance expectations of internal audit functions;
Report significant issues related to the processes for controlling the activities of the Group, including potential improvements to those processes;
Report periodically on the measurable performance of GIA, including audit plan delivery and financial performance;
Accountable for the delivery and measurable performance of GIA, including audit plan delivery against financial targets;
Provide insights from the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee;
Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.
Build an effective team and performance of staff by implementing performance agreements and ensuring a clear vision.
Ensure that staff stays abreast in field of expertise and deliver on the expectations from stakeholders.
Create an environment of teamwork that contributes to Group Internal Audit (GIA).
Build rapport and understand client current business reality, requirements, risks and expectations and consider key and/or emerging risks in annual audit plan.
Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments.
Ensure that billable hours, budgets and resources are optimally planned and quality audits are delivered. Deliver projects cost effectively and monitor the productivity of resources.
Ensure improved productivity and the delivery of projects within agreed timelines. Ensure transformational target are met.
Deliver world class service through others by creating a client service culture.
Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
Identify and ensure compliance with laws, regulations, and guidelines and improve control culture.
Identify and consider internal and external factors to develop and update annual risk based audit plan with clear levels of accountability
Review the quality, relevance and commerciality of assignment audit reports.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
CA (SA)
Essential Certifications
Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)
Type of Exposure
Influencing stakeholders to obtain buy-in for concepts and ideas.
Conducting quality assurance reviews
Sharing information in different ways to increase stakeholders understanding
Building and maintaining effective relationships with internal and external stakeholders
Auditing
Interacting with diverse people
Analysing and interpreting qualitative and quantitative data
Financial services; preferable banking
Communicating standards to others
Consolidate data from various sources and identify/interpret trends
Minimum Experience Level
4-5 years Specialist Auditing
Financial Services experience preferable.
Managed a team for a minimum of two years. Experience engaging with all levels of Management
Significant internal audit and / or risk management experience in banking
IT general and application controls testing.
Basic data analytics controls testing.
Technical / Professional Knowledge
Audit reporting
Audit standards and practices
Banking knowledge
Governance, Risk and Controls
Ethics and Fraud
Reputational risk management
Information technology
Business writing skills
Regulatory, Legal and Economics Principles
Business Acumen
Job Purpose
The validation of the models used for the calculation regulatory and economic capital as well as credit impairments and the rating processes This is to contribute to the goal of best practice models in line with regulations and accounting standards (where applicable) in order to facilitate world class risk management.
The role provides in-depth exposure to the bank’s credit risk measurement models used for the calculation of regulatory and economic capital, as well as credit impairments. Your work will be focused on Wholesale credit models and you will be required to interact with senior modellers on a regular basis
The team will focus on automation, machine learning and expansion into new areas such as credit risk loss forecasting, credit stress testing and anti-money laundering during the medium term
Job Responsibilities
Validation of credit risk models and processes - Quantitative and qualitative validation of credit risk models and data, together with the application thereof.
Subject matter expert - Provide input/assistance in the build and refinement of credit risk models within the business clusters.
Enhancements to existing models - Independent development of models to assess potential for improvement on existing ones.
Continuous learning - Keeping abreast with emerging regulatory requirements and modelling techniques in order to fulfil the role as a subject matter expert. Conduct research into model development and validation best practice. Independently develop alternate PD, LGD, EAD models to that currently in use.
Liaising with the stakeholders - Liaising with the business, credit, and senior modellers to ensure that the validation process and feedback are optimised. Preparing and presenting reports to senior management.
Change facilitation - Facilitate improvement in credit risk models and processes.
Organisational learning - Knowledge sharing, research and mentoring of junior staff members and graduates, including skill transfer.
Documentation - Document work performed and findings of validations. Prepare balanced and objective written communications to various stakeholders, including SARB, the external auditors of the bank and the Board.
Ad-hoc - Assisting management with various ad‐hoc tasks, reports, specific deep dives, SARB communication and analysis.
Minimum Experience Level
3-5 experience in Wholesale risk modelling, validation or credit management environment – with a strong preference for AIRB or IFRS 9 modelling.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Post graduate degree in Statistics/Mathematics/Econometrics/Finance/Actuarial Science or related quantitative discipline., CFA/ FRM/CQFat
Type of Exposure
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Executing strategy
Working with a group to identify alternative solutions to a problem
Interacting with diverse people
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Managing multiple projects
Technical / Professional Knowledge
Business Acumen
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Risk management process and frameworks
Business writing skills
Microsoft Excel
Quantitative Skills
Job Purpose
To monitor and provide assurance on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.
Job Responsibilities
•Monitor compliance risks and determine the state of compliance in client facing Clusters.
•Ensure compliance requirements are adhered to and adequate compliance risk management practices implemented.
•Execute the annual compliance risk-based program.
•Provide input, review and ensure accurate reporting and articulation of compliance.
•Provide guidance in the completion of subsidiary compliance risk monitoring programs.
•Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection.
•Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
•Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
•Develop collaborative relationship with the Compliance Institute of South Africa (CISA).
•Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Post Graduate Diploma: Risk Management , Advanced Diplomas/National 1st Degrees
Minimum Experience Level
3+ years of compliance experience
Privacy experience
Technical / Professional Knowledge
Change management
Cluster specific operations
Compliance reporting
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Reputational risk management
Risk management process and frameworks
Stakeholder management
Codes of Good Governance
Behavioural Competencies
Decision Making
Influencing
Building Trusting Relationships
Managing Work
Quality Orientation
Stress Tolerance
Job Purpose
To fulfil the Role of a Senior Developer having the skill set mentioned below. Duties will involve code development for innovative projects, support and maintenance of systems within the value stream and standby duties
Job Responsibilities
Meet all due dates and standards by delivering programme designs as agreed
Deliver programme designs by adhering to programming standards in accordance with risk and compliance requirements and by using the appropriate programming language
Deliver programme design by being cost aware and through adhering to agreed project budget
Meet existing standards and project requirements through documenting programme specification, applied learning, and all work relating documents
Meet all targets, due dates and service level agreements by coding according to specifications and timelines
Build effective relationships by liaising with impacted teams to provide progress reports
Ensure stakeholders are aware of impact and risk analysis results by effectively communicating and collaborating with stakeholders
Ensure client needs are understood and met by obtaining sign-off from stakeholders on changes
Comply with work standards by reviewing requirements document
Comply with risk standards by analysing and assigning level of impact and risk
Identified and resolved work obstacles by delivering impact analysis artefact including effort estimation and time lines
Comply with effective change management practices by ensuring change migration through all relevant environments before implementation into production
Delivered agreed results by reviewing technical design of other programmers within their product area and across impacted areas
Identified and resolved work problems by participating in quantifying the expected effort of development projects
Effectively used resources by monitoring task delivery against project plan and escalating non delivery
Adhere to company practices and standards by chairing code reviews and participating in project forums
Comply with technical standards by reviewing and signing off all test packs plans and all testing related artefacts and integrated test plans
Ensure technical standards are met by participating in implementation forums
Ensure obstacles are minimised through the management of priorities of workload
Provide updates to service Centre manager and business by scheduling up progress update meeting
Ensure best practice are applied for optimal performance by overseeing the delivery of work tasks assigned as per project requirements
Provide suggested solutions by conducting effective root cause identification
Adhere to project plan by completing required change management document's timeously
Deliver agreed results by creating technical design relevant to own product area and area of responsibility as agreed with the analyst programmer
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management
Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience gained and certifications obtained within specified time frames
Create and manage own career through guidance and support of management, department and colleagues
Achieve team goals by ensuring own contribution and participation
Key Responsibilities
Analysis of APIs and existing Java code
Test driven development using Spring Boot, Hibernate, JPA.
Writing hibernates mapping files and maintain database.
Designing Controller, Services, Utility and Dao specific classes
Identifying the bugs introduced and fixing those
Unit test using JUnit and Mockito
Integration testing
Follow dev-ops practices
After hours support for the applications post deployment
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Diploma: COBOL Programming , Diploma: Computer Programming
Skills (Technologies, systems or software knowledge etc.):
Cor Java and Advanced java development skills
Spring, Spring MVC, Spring boot framework
Git
Dev-ops pipelines
Hibernate and JPA
REST API and SOAP services
Cloud services
Kubernetes
Docker
Type of Exposure
Achieved transformation and innovation results
Designed Workforce Planning Solutions
Manage internal process
Managed Transformation & Innovation
Managed Process Results
Minimum Experience Level
5 years Programming experience
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Information Technology concepts
System Development Life cycle(SDLC)
Service orientated Architecture (SOA)
Single Operating system
Basic computer concepts
Software Development
IT Data structures
Single programming language
Joint application development
Relevant development tools
Systems application Design
Batch
User interface
Application systems
Banking procedures Technical
Multiple programming language
Behavioural Competencies
Continuous Learning
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Technical/Professional Knowledge and Skills
Job Purpose
We are looking for a seasoned Campaign Journey Manager to plan, execute, monitor and deliver on our digital sales and retention business objectives in support of RBB Digital Sales Strategy. In this role you will be required to oversee the Digital Marketing Campaigns, ensuring they are effective and carried out according to the squad’s goals. You will be required to create campaigns with the clear audience, call to actions and value propositions across social, owned platforms and direct marketing Channels. We look forward to reviewing your application!
Job Responsibilities
Create campaigns across social, owned platforms and DM Channels.
Manage and control all budgets and spend across the campaigns and will report back to the team regarding the effectiveness in the daily stand ups.
Complete regular analysis and reporting.
Plan and implement digital campaign activities.
Ensure all campaigns are delivered on time and within budget
Drive strategic digital sales levers by observing, coaching and testing for understanding.
Measure and drive digital sales leads and usage
Drive activation and entrench digital sales to improve revenue generating accounts.
A/B Testing campaigns to trial new ideas for effectiveness.
Drive Life Cycle Management activities to increase revenue.
Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales.
Manage and control all budgets and spend across the campaigns and will report back to the team regarding the effectiveness in the daily stand ups.
Regular analysis and reporting
Reporting on campaign return on investment and making recommendations
Conduct related workshops and training interventions to improve client experience.
Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Minimum Experience Level
3 - 5 years Digital Campaign Management experience
Extensive experience working on a variety of digital marketing campaigns from inception to completion.
Strong technical ability and marketing platform experience.
Relevant industry experience gained from a similar company would be a strong advantage.
An ability to work to organisational deadlines and KPI’s
Job Purpose
We are looking for Manager Merchant Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the onboarding of new clients in the Plattekloof Area and grow market share. Protect our existing client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
Monitor; track and control operational expenses to ensure that business results are delivered.
Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Sales or Marketing Certificate or Bcomm Marketing
Minimum Experience Level
2 years or more Sales experience
2 years or more Key Account Management experience
Exposure to selling to Corporate
Behavioural Competencies
Customer Focus
Delivering High-Impact Presentations
Building partnerships
High-Impact Communication
Planning and Organizing
Sustaining Customer Satisfaction
Technical / Professional Knowledge
Banking procedures
Communication Strategies
Data analysis
Governance, Risk and Controls
Principles of financial management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process
Cluster Specific Operational Knowledge
Type of Exposure
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Drafting reports
Sharing information in different ways to increase stakeholders understanding.
Brainstorming ways of improving a product or situation
Identifying trends
Challenging the status quo with a view to improving the environment or peoples understanding
Coordinating and securing buy-in from internal stakeholders
Communicating job requirements and performance standards to others
Using different approaches in new work situations business proposals
Conducting a needs analysis
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
Action stakeholder requests by capturing and processing the administration request on the relevant system.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Perform data retrieval tasks using database specific Structured Query Language client applications based on predetermined SQL queries. These include Oracle and SQL Server.
Support and maintain existing technical solutions within the department
Perform system related functions that facilitate business processes contribute towards achieving the business deliverable and/or milestone
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Degree in Information Technology
Minimum Experience Level
2 - 3 years administration experience in the financial services sector
2 - 3 years experience working with Nedbank Banking Platforms
1 year experience in data analysis
1 - 2 years exposure to relevant governance, risk and controls
1 - 2 years exposure to relevant regulatory controls
Type of Exposure
Completing various administrative duties (e.g. answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Managing customer expectations
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business terms and definitions
Data analysis
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Relevant system knowledge
Governance, risk and controls
Behavioural Competencies
Communication
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Job Purpose
We are looking for Senior Business Development Manager to build relationships with Strategic Card Acceptance partnerships with our Independent Sales Operators, Aggregators and Payment Gateways as well as the Bank’s Principle Client Portfolio.
Job Responsibilities
• To contribute to the National and Regional sales and retention targets by building relationships with our strategic partners in order to grow the business
• Collaborate with internal stakeholders in order to retain and grow the card acceptance footprint
• Manage and ensure that compliance and risk measures are upheld.
• Support acquisition of new clients by Nedbank Principle Client Portfolio Business Managers .
• Align interest of internal and external stakeholders.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Tertiary qualification in Sales and Marketing would be advantageous
Minimum Experience Level
Minimum 5 years relevant job related experience.
Banking experience in the Card Payments and Acceptance industry will be preferable and high level liaison essential
Behavioural Competencies
Building Partnerships
Earning Trust
Communication
Customer Focus
Business Acumen
Planning and Organizing
Technical / Professional Knowledge
Business administration and management
Business terms and definitions
Change management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Talent management
Management information and reporting principles, tools and mechanisms
Type of Exposure
Developing succession plans
Formulating and implementing communication strategies to cascade functional strategies
Conducting benchmarking exercise to investigate improvement opportunities
Executing major organisational change
Contribute to developing a divisional strategy plan
Establishing and maintaining collaborative relationships with peers / subordinates / managers
Developing resource plans to execute functional strategies
Developing a client service delivery plan
Making financial decisions
Managing business risks
Job Purpose
We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in Rustenburg and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
Monitor; track and control operational expenses to ensure that business results are delivered.
Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Minimum Experience Level
• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience
Behavioural Competencies
Customer Focus
Delivering High-Impact Presentations
Building partnerships
High-Impact Communication
Planning and Organizing
Sustaining Customer Satisfaction
Technical / Professional Knowledge
Banking procedures
Communication Strategies
Data analysis
Governance, Risk and Controls
Principles of financial management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process
Cluster Specific Operational Knowledge
Type of Exposure
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Drafting reports
Sharing information in different ways to increase stakeholders understanding.
Brainstorming ways of improving a product or situation
Identifying trends
Challenging the status quo with a view to improving the environment or peoples understanding
Coordinating and securing buy-in from internal stakeholders
Communicating job requirements and performance standards to others
Using different approaches in new work situations business proposals
Conducting a needs analysis
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