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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
Action stakeholder requests by capturing and processing the administration request on the relevant system.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Perform data retrieval tasks using database specific Structured Query Language client applications based on predetermined SQL queries. These include Oracle and SQL Server.
Support and maintain existing technical solutions within the department
Perform system related functions that facilitate business processes contribute towards achieving the business deliverable and/or milestone
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Degree in Information Technology
Minimum Experience Level
2 - 3 years administration experience in the financial services sector
2 - 3 years experience working with Nedbank Banking Platforms
1 year experience in data analysis
1 - 2 years exposure to relevant governance, risk and controls
1 - 2 years exposure to relevant regulatory controls
Type of Exposure
Completing various administrative duties (e.g. answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Managing customer expectations
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business terms and definitions
Data analysis
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Relevant system knowledge
Governance, risk and controls
Behavioural Competencies
Communication
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
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