Jobs at DSM-Firmenich

Job Description

• The Business Operations Assistant Intern (Assistant) will play a critical role in providing the Sub Sahara Africa Account Managers (AMs) and the Sales Lead with administrative, organizational and operational support and services, to assist them in the performance of their duties.
• The Assistant will function as a key point of contact with internal and external customers. Furthermore, the Assistant will support the team in various functions such as sales data gathering and report generation (to aid data driven decision making), marketing initiatives, regulatory affairs documentation, samples management.

Key Responsibilities:

• To provide administrative and enabling support
• Manage customer requests/queries/questions as per regional service level guidelines and AMs guidance
• Assist with customer requests for samples, and manage the process for samples analysis by DSM-Firmenich
• Prepare quotations, both in SAP and as written offers, and follow approval procedure based on AMs input
• Manage contract flow with local and regional contract administrators
• Assist AMs with loading cases and projects on the CRM system and further assist in managing leads on the CRM system
• Generate sales reports and present findings to aid decision-making
• To help the business to collect data, sort it and interpret it to help (the business) with data driven decision making process.

Qualifications:

• Minimum diploma or science degree which includes the following courses finance, economics, marketing, statistics/data science
• Administration experience in sales
• Working knowledge of SAP and MS Office (Word, Excel, PowerPoint and Outlook)

Required skills

• Attention to detail and strong organizational skills
• Excellent and interpersonal skills
• Excellent communication, both written and verbal in English
• Self-starter, able to initiate and sustain momentum without external stimulation
• Team player, within a team located in various parts of the world
• Work well under pressure to meet customer deadlines
• Flexible and open minded
• Have a “can do” attitude
• Conceptual thinking, excellent analytical and problem-solving skills.

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Job Description

• The purpose is to create flavors (Beverage and Sweet Goods) for SSA region, which also brings in exposure & opportunity to work on creation for other countries in IMA region (India, Middle East and Africa). Exposure to new raw preoperatory/patent raw material, Innovation and Analytical science for creation. Great exposure for the person coming from other location to understand and explore the SSA market flavor authenticity.
• At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Create a flavor for Beverage and Sweet Goods Application.
• Have knowledge and experience in use of flavor raw materials (Natural and Nature Identical).
• Have knowledge of flavor application.
• Manage the creation and Application projects.
• Ensure proper brief execution. 
• Deployment of BU strategies within the team.
• Ensure the usage and promote of innovation solutions.

We bring

• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer first approach, working with world renowned brands to turn ideas into impactful solutions.
• Dedication to creating better futures for customers, communities, people and the planet by using our technology.
• Responsibility and accountability in living company values and driving sustainable solutions.

You bring

• Technical background in Food Science / Food Industry / Chemistry (Master) with at least 8 to 15 years of professional experience in a food or flavor industry, preferably having broad knowledge of food industry, with flavor creation skills.    
• A sense of ownership, delivering results that matter and contribute significantly to our success.
• Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
• A commitment to teamwork, fostering collaboration and respecting diverse perspectives.    
• A spirit of curiosity, embracing new challenges and pioneering innovative solutions that drive positive change.
• Leading by example, you bring inspiration and open-mindedness, encouraging exploration and new possibilities for growth.
• Fluency in English, any other language would be an asset.

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Job Description

• This role will be a key contact with the local authorities and trade association as well as a focal point for internal functions who will guide the business through local regulations.

DEI Statement

• At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities:

• Contribute as a Regulatory Affairs (RA) team member in the joint efforts for the development of the global product approval strategy in a timely and accurate manner.
• Act as Responsible Pharmacist and be the contact for the communication towards South African Health Products Regulatory Authority (SAHPRA), South African Pharmacy Council (SAPC) and the National Department of Health
• Prepare registration dossiers, necessary certificates and documentation for product submission and approvals towards different authorities in Sub Sahara Africa (SSA) including e.g. SAHPRA, Nigerian National Agency for Food and Drug Administration and Control (NAFDAC), Pharmacy and Poisons Board of Kenya.
• Support customer queries related to food, health supplements and pharma, related to dsm-firmenich products in close collaboration with other internal functions.
• Ensure that internal documents such as advertising, marketing materials and product labels are in line with applicable regulations
• Contribute to the monitoring, representation and shaping activities in SSA region trade associations and other industry related conferences/organizations.
• Write and update Standard Operating Procedures (SOPs) related to the job function to ensure compliance to medicines practices in the SSA region

We bring 

• An open, trusted and flexible work environment that empowers people to take accountability for their work and own the outcome.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally. 
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring

• University degree in Pharmacy is a must, registered within SAPC, since the holder of the position will act as Responsible Pharmacist.
• Seasoned Regulatory Affairs professional with in depth-knowledge and established network at SAHPRA and ideally with other regulatory authorities in the SSA region including Nigeria, Kenya, Ethiopia.
• Experience in pharma, health supplements and/or food legislation in Africa region.
• Interdisciplinary knowledge in the following areas: Quality Standards, registration procedures for ingredients and complementary medicines / health supplements, GMP and GPP rules.
• Customer orientation with strong aptitude for proactively identifying needs and defining solutions. Strong verbal and written communication skills.
• Able to perform in a fast-paced work environment where constant re-prioritization is required.
• Passionate about preventative health care
• Fluent in English, any other language (e.g. French) is a plus.