Latest Job Vacancies at Rentokil Initial South Africa

• The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.
• Providing quality pest control/management service
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Complying with the Rentokil Codes of Practice: Rules of conduct.
• Compile necessary documentation for client and office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range of pesticides and equipment, necessary to delivery service
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met

FUMIGATION:

• Ensure that fumigation services are carried out in compliance to Pink Notes and only in countries authorised by group
• Implementation and control of all maintenance of the contracted works.
• Full operational responsibility from the start of the fumigation to the end/hand over of the fumigation.
• Report unsafe fumigation findings to his/her line manager immediately and he/she may have the authority not to proceed and continue with any work if it is unsafe to do so.
• Accountable for all fumigation services on a client's site and responsible for all staff/contractors that work on a particular site.
• Maintenance of documentation regarding all activities associated with the fumigation process - ie:
• Site risk assessments
• Fumigator personnel records
• Logbooks
• Gas clearance certificates,
• Readings taken from gas detection equipment
• Equipment Checklists
• SOP
• MSDS sheets
• Pink Notes
• Training registers
• Identify any potential hazards, non compliance or Health and Safety issues related to work being carried out on the clients property and notify and report such findings to the customer accordingly
• Effectively identify,manage and control all operational methods,processes and quality and any SHE associated with the transportation of fumigants whilst paying special attention to all factors that pertain to the SOP.
• Ensure that transportation of fumigant and or fumigation preparation:
• Is in compliance with all relevant and local government regulations.
• SDS for each fumigant is always present in the drivers vehicle.

Requirements

• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health
• Matric or equivalent certificate
• Knowledge of competitors and competitor activity
• Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
• Previous pest control experience
• H&S Knowledge and experience
• HACCP Experience and Knowledge

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Requirements

• Gather and report information
• Plan, monitor and control and information system 
• Maintain booking systems
• Participate in meetings and process documents and communication related thereto 
• Utilise technology to produce information
• Plan and conduct basic research in an office environment 
• Coordinate meetings, minor events and travel arrangements 
• Set personal goals 
• Function in a team and overall business environment 
• Demonstrate an understanding of employment relations

There are 9 unit standard clusters that have to be completed and they are:

• Cluster 1 - Communication Skills
• Cluster 2 – Business Writing Skills – Credit Accumulation Transfer is applicable to the unit standards below
• Cluster 3 – HR Skills
• Cluster 4 – Customer Service
• Cluster 5 – Administration Skills
• Cluster 6 – Organisation Skills
• Cluster 7 - Numeracy and Research Skills
• Cluster 8 –IT Skills
• Cluster 9 - General Business Skills

SKILLS and COMPETENCIES

• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health

QUALIFICATIONS & EXPERIENCE

• Matric 
• Horticulture Diploma/Degree
• Above average communication skills (written/verbal/non-verbal)
• Numerical acumen
• Computer literate

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Requirements

• Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
• Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
• Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
• On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
• Provides the customer with a “One Stop Shop” desk based named contact into the business.
• Offers Intensive “Wraparound Care” for risk customers with priority planning process.
• Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
• Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
• Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
• Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
• Target for business growth sales & service team and individually on specific accounts.
• Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
• Responsibility for retention of owned portfolio and supporting branch.
• Co-ordinate key account reporting and analyse issues up front to proactively resolve.
• The100% delivery of profiled customer closed loop solution.
• Complete ‘Account Reviews’ with portfolio customers
• Maintain customer portals

Key Deliverables

• To achieve agreed retention & growth targets within designated portfolio 
• To deliver and exceed portfolio & customer SLA’s within the agreed account plan and strategy.
• To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
• To deliver an improved customer satisfaction for “New” & “Existing” customers in relation to account set up and mobilisation.  
• The account manager will analyse RI performance for service and operations against agreed customer SLA’s and make recommendations and deliver long term improvements.
• The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
• The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.

Essential Skills and Behaviours required for Success

• Strong influencing and negotiation skills.
• Demonstration of strong financial acumen to understand the impact of commercial decisions on the Company.
• Excellent customer service skills
• Ability to build good, sustainable relationships with Customers and RI functions.
• Self motivation and the ability to work on own initiative.
• Tenacity to deliver exceptional customer service. 
• Ability to demonstrate determination in setting personal objectives and the achievement of goals.
• Well organized and methodical in approach to drive accurate solutions for our Customers.
• Ability to influence people across RI to act and focus action on the right priorities.
• Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives.
• Confident with the ability to challenge poor performance and deliver marked change for customers
• Ability to multi-task and be resilient in a high pressured and fast paced environment. 

QUALIFICATIONS and  EXPERIENCE

• Target driven & experience of achieving and exceeding stretching portfolio targets.
• Field Sales and/or Account Management experience.
• Ability to understand financial, commercial and customer driven targets and objectives. 
• Evidence of building and growing new business along with the tactical process for retention.
• An understanding of how a sales & customer service function align in a portfolio business.
• Understanding of customer market segments in which our customers operate commercially.
• An understanding of the threat posed by our competitors and how to impact on this. 
• Account planning & contact strategy of customers by segment and customer intelligence