Latest Job Opportunities at Vodafone Global Enterprise

Role Purpose/Business Unit:

To assist contract managers within the SCM environment with the following administrative tasks:

• Catalogue requests/renewals and creations;
• Outline agreement requests/renewals and creations;
• Supplier onboarding requests/extensions and creations;
• Sourcing activities such as supplier registrations and pre-event preparations.
• Engagements with SCM Category managers, Business requestors and Vodafone (VOIS/VSOL) teams to deliver the above.
• Support with B-BBEE breach and penalty process.
• Support agile delivery of regional & local level 3 tactical sourcing activities (eg. Procurement card process).
• To drive the continuous improvement of SCM tools and reporting.
• To assist in the delivery of process efficiency opportunities for local & regional SCM categories via agile ways of working.
• The role holder will provide input into and support to the local and regional operational & administrative category activities. 

Your responsibilities will include:

• To engage with the Vodafone technical delivery and commercial delivery and support teams to ensure an effective and agile system to all stakeholders.
• Drive the execution of catalogue & OLA creations, supplier On-boarding and other SCM activities to achieve efficiency KPI’s such as Happy PO as defined by Supply Chain goals and objectives.
• Impact on the business - 
• Agile delivery of regional & local SCM operational/administrative activities
• Support tactical suppliers via collaboration with internal stakeholders & category managers to ensure business requirements are met (Procurement Card process).

Teamwork 

• Cross SCM category support.

Innovation and change 

• Provides input into defining innovative regional & local operational strategies.

The ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Minimum 4 years’ experience within procurement.
• Relevant Diploma or Degree (essential).
• Further studying towards SCM qualifications such as CIPS would be advantageous. 
• Minimum of at least 6months+ in an SCM Enabler environment. 
• SAP ERP, Ariba Sourcing, Ariba Guided Buying, Price Manager, ContractWatch, Office 365 workflow, SharePoint, Excel proficient.
• Proven track record of delivery against challenging targets

Core competencies, knowledge and experience:

• Good communication skills (Effective written and verbal communication skills)
• Detail orientated
• Service delivery focussed
• Results driven
• Team player
• Self driven and performance orientated
• Supply Chain operations
• BBBEE Procurement Strategy
• Analytical skills 

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Role Purpose/Business Unit:

• Under the direction of Talent and Performance Lead, this role is ultimately responsible to drive high performance culture and shift the talent mindset in the organisation with the ability to mine data for drive business decisions. The role will be responsible to equip all people leaders with the skills, materials and knowledge to manage their team’s performance. It will partner with the HRBPs in setting clear performance management principles and guidelines across the business, holding all people leaders accountable  and ensuring there is  a smooth deliver of the year-end review process in both Talent and Performance. 

Your responsibilities will include:

• Drive high performance culture in the organisation 
• Built capability for all people leaders and HRBPs to drive high performance culture across the organisation 
• Work with Employment Law to ensure there is a clear poor performance process and guidelines to manage poor performance across the organisation 
• Set up clear talent review process, templates, and guidelines to enable talent review process across all levels in the organisation 
• Drive the integration of all talent systems used in the organisation and ensure there once central data point for talent data in the organisation 
• Capability building across all people leader levels -including newly promoted people leaders
• Liase with Vodafone and plan for capability building whenever there is framework or system changes 
• Ensure all people leaders (including newly promoted) are trained on both performance framework, and relevant systems 
• Work with HRBPs in holding people leaders accountable in managing people according to Vodacom’s standard and policy guidelines 
• Plan, communicate and deliver a smooth year-end review process for both Talent and Performance
• Track and report on all performance and talent metrics during critical deliverables  
• Work with HRBPs to drive a culture of continuous conversation in ensuring that People Leaders are having performance conversations throughout the year  
• Ensure outcomes of Talent reviews are integrated into talent management plans  

The ideal candidate for this role will have:

• Degree and or Diploma and 3+years relevant HR work experience (essential) 
• Intermediate to advance Excel skills are essential. 
• Analytics and insights experience 

Core competencies, knowledge and experience:

• Skilled at working with numerical data, spotting patterns and trends and using this to inform action taking
• Strong experience in driving high performance culture and producing high performance teams   
• Comfortable with innovation, experimentation and applying learnings to programme development and implementation.
• Knowledge of the full employee lifecycle, and behavioural development through people processes to support employee engagement.  
• Effective written communication and presentation skills.
• Able to work collaboratively with cross-functional teams and stakeholders to activate spirit. Proven ability to influence and build relationships at all levels
• Project management experience with a track record of timeous delivery 
• Facilitation/training experience-including presentation skills.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• The Order to Cash (OTC) function is responsible to correctly execute all trade partner commission payments, acquisition and retention accounting as well as generate credit notes and invoices for trade partners. The accurate recording and accounting of inventory will also be an essential part of this role. The end result is to accurately reflect the financial position of the organization and to ensure local financial statements are compliant with accounting standards.

Your responsibilities will include:

• Accounting and recording of transactions relating to Dealer commissions and incentives due to trade partners.
• Accounting and recording of transactions relating to inventory purchased from suppliers and sold to customers.
• To automate manual-intensive processes by either creating models or enhancing the existing process.
• To ensure FinOps reimbursement processes are adhered to when new products/tariffs/processes are implemented by business
• To timeously prepare, review and maintain all SOX-related controls/documents
• Manage the Callidus system changes and improvement initiatives

The ideal candidate for this role will have:

• Matric - essential
• Degree in Accounting or related degree is essential
• 5 – 7 years of Dealer Commissions experience
• 5 – 7 years Month-end Reporting experience
• Accounting qualification
• Experience in dealing with Internal and External Parties to resolve queries 
• Experience in dealing with Exec Heads, Managing Executives & other key stakeholders

Job Knowledge:

• Dealer Commissions   
• Reconciliation and Reporting
• MS Excel advanced 
• Power BI 
• Eppix
• Siebel
• Remedy
• Infoweb

Job-Related Skills:

• Interpersonal skills  
• Problem resolution skills
• Excellent communication skills – both written and spoken
• Time Management Skills
• Attention to detail
• Analytical and investigative mind

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• As an Operations Manager for our Super App, you will be responsible for overseeing a wide range of crucial operational functions. You will play a pivotal role in ensuring the smooth functioning of our platform while maintaining the highest standards of integrity, security, and customer satisfaction

Your responsibilities will include:

Audit Findings Management

• Review and address audit findings promptly, ensuring compliance with regulatory requirements and internal policies.
• Develop and implement corrective action plans to mitigate risks identified during audits

Fraud Operations

• Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform. 
• Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.  

AML Operations 

• Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting. 
• Stay abreast of evolving AML regulations and implement necessary changes to maintain compliance.

Front Line Operations 

• Indirect monthly management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on the OPEX and CAPEX costs pertaining support resources

Second Line Support Queries:

• Provide expert support to address escalated customer queries and issues beyond the capacity of front-line support teams. 
• Collaborate with cross-functional teams to resolve complex customer issues efficiently.

Refunds Management:

• Develop and maintain refund policies and procedures to ensure timely and accurate processing of refund requests. 
• Analyse refund trends and implement measures to minimize refund-related risks.

Reconciliation:

• Oversee reconciliation processes to ensure accuracy and completeness of financial transactions.
• Investigate and resolve discrepancies in a timely manner to maintain data integrity.

Incident Management:

• Develop and implement incident response protocols to effectively manage operational disruptions, security breaches, and other incidents.
• Coordinate with internal teams and external stakeholders to minimize the impact of incidents on the platform.

Ad Hoc Operational Issues:

• Address ad hoc operational issues promptly, utilizing problem-solving skills and cross-functional collaboration
• Implement preventive measures to mitigate the recurrence of operational issues.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• Bachelor's degree in Business Administration, Finance, or a related field will be preferred. Advanced degree or professional certification (e.g., CAMS for AML) is a plus. Proven experience of 10 years in operations management, preferably in the technology or financial services industry. OR Matric Related short courses Proven experience 8-10 years of operations management , preferable in the technology or financial services industry

Core competencies, knowledge, and experience:

• Leadership:  Ability to inspire and motivate teams to achieve operational excellence, foster collaboration, and drive results.
• Decision-Making: Sound judgment and decision-making skills to prioritize tasks, allocate resources, and address operational challenges.
• Adaptability: Flexibility and resilience to thrive in a fast-paced environment with evolving priorities and challenges.
• Team Management: Experience in leading and developing high-performing teams, including coaching, mentoring, and performance management.
• Strategic Thinking: Ability to align operational initiatives with broader organizational goals and contribute to long-term strategic planning.
• Budgeting and Financial Optimisation: Ability to efficiently plan resource budgets and optimise:  where possible to ensure savings
• Operations Management: Proven track record of success in managing end-to-end operational functions, preferably in a technology-driven environment.
• Financial Services: Experience in the financial services industry, with a focus on areas such as fraud prevention, AML compliance and financial reconciliation relating to transactional accounts and client facing digital applications. Super App would be beneficial.
• Team Leadership: Experience in leading and developing cross-functional teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Crisis Management: Experience in managing operational disruptions, security incidents, and other crisis situations, with a focus on minimizing impact and ensuring business continuity.
• Process Improvement: Track record of driving process improvements and operational efficiencies through the implementation of best practices, automation, and optimization initiatives.
• Stakeholder Engagement: Experience in building and managing relationships with internal and external stakeholders, including senior leadership, regulators, and business partners.

Key accountabilities and decision ownership:

• Operational Efficiency: Ensure the smooth functioning of various operational processes, including audit findings management, fraud operations, AML compliance, support queries resolution, refunds management, reconciliation, incident management, and handling ad hoc operational issues.
• Customer Satisfaction: Maintain high levels of customer satisfaction by promptly addressing support queries, resolving issues, and implementing measures to enhance the overall user experience.
• Process Improvement: Continuously evaluate operational processes and procedures to identify opportunities for efficiency gains, cost reduction, and enhanced risk management.

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• The role of the Senior Segment Marketing Manager is to define the segment marketing strategy and plan for a specific segment or segments and is responsible for growing market share, NPS, brand consideration, the customer base and ARPU of this/these segment(s) and for developing and delivering the segment P&L targets. The role leads a cross-functional team across the business to develop and deliver clear insights, branded positioning and a roadmap of propositions and activities for the segment(s).

Your responsibilities will include:

Segment marketing strategy and plan:

• Understand the market, competitors and segment opportunities - Identify customer and commercial opportunities through actionable insights
• Define simple and differentiating segment branded claims and propose activities, propositions and customer experience developments to substantiate these
• Define a Segment Marketing plan/roadmap and deliver against this
• Define and drive segment distribution and customer/channel investment initiatives
• Define pricing strategies and initiatives using insight to differentiate and behavioural characteristics to create value
• Lead, define, drive and support excellence in go to market execution, coordinating execution of new propositions

 Deliver and improve segment performance/P&L:

• Track and regularly report on segment performance, proposing improvement initiatives
• Improve customer experience

Lead cross-functional segment teams:

• Lead teams from all functions to deliver segment plans and improvement initiatives

The ideal candidate for this role will have:

• Matric essential and
• A minimum relevant 3 year Marketing degree or equivalent essential 
• A minimum of 8 years relevant experience essential with proven marketing experience managing successful consumer propositions

Knowledge: 

• Marketing strategy
• Marketing planning
• Insights gathering & analysis
• Project execution
• Proposition development

Skills:

• Presentation
• Leadership
• Reporting
• Commercial & financial acumen

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies