Jobs Tetra Pak

Job Summary

Are you a professional who enjoys building capabilities, manage communications and partnering with a global audience, with an excellent business mindset and customer understanding, then you should apply for this. 

• We are looking for a Smart Sales Training and Program Expert for the Sales & Customer Management team within Marketing Operations. Your key focus is to identify training needs and develop training programs related to Smart Sales (Customer Relationship Management -CRM, Configure Price Quote - CPQ and Marketing Automation -MA), along with planning and executing communication plans related to tool updates and transformation in the way we work. 

• Your primary objective is to support the transformation around CRM, CPQ and MA. You identify training needs based on user feedback, tool developments and desired way of working and translate these into training programs and materials. You will be responsible for continues improvements and will collaborate with various stakeholders across the organization and across the globe. You will be maintaining the relevant support pages on the intranet, to assure we reach the target audience effectively.
• In this role, you will report to the Customer Experience & Smart Sales CoE manager. The location is EMEA region and requires to provide support across different time zones on need basis.

What you will do

• Identify training and communication needs related to CRM, CPQ and MA, to
• Design and/or deliver specialised training programs, tailored to specific needs and audiences, using traditional and nontraditional methods in collaboration with the global learning team.
• Coach your team members and colleagues in the markets to drive adoption of Smart Sales and establish best practices.
• Pro-actively participate in change management and training preparation for new projects related to CRM, CPQ and MA as integration with other tools or changes in current routines across functions.
• Design and maintain internal support pages to guide end-users where to find training material and share tool updates along with tips & tricks.

We believe you have

• Excellent interpersonal and observation skills, a pro-active approach with a Can-Do mentality and are adaptable to changing situations and different cultures. 
• The ability to convey complex information in a way that people understand.
• Excellent planning and time management skills, to manage various demands in a professional and effective manner.
• Building successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
• Ability to effectively communicate and engage with employees at all levels, with strong presentation skills and are fluent in speech and writing in English. 
• You have a relevant degree and level of business understanding along with a couple of years working experience in e.g. Customer and or Sales teams, combined with Change management or Capability building.
• CRM - CPQ experience is required and you have a good knowledge of PowerPoint, Excel and PowerBi.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

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Job Summary

Are you a professional keen on supporting data-driven decisions, have a good business mindset, and interest in simplifying complex data into easy-to-understand evaluations for teams across the globe, then you should apply for this. 

• We are looking for a Sales & Customer Management Business Analyst for the Sales & Customer Management team within Market Operations. Your key focus is to collect, clean, analyse and interpret data sets in order to provide relevant business insights or solve data challenges within the Sales & Customer Management domain.  
• You will work with data coming from Lead & Opportunity Management, Value Selling (VS), Customer Experience (CX) and Account Management. Aim is to support the relevant global teams and markets, by identifying and updating data gaps, execute qualitative reviews, interpret data to recognize trends that provide business insights to the various teams. You will be presenting your findings by putting together visualizations like charts and graphs or reports in e.g. MS Excel or PowerBi.
• In this role, you will report to the Sales & Customer Management CoE Manager. The location is EMEA region and requires to provide support across different time zones on need basis.

What you will do

• You are committed to transforming data into readable, goal-oriented reports that support the relevant processes and strategic ambitions.
• Identify the needs to provide teams and stakeholders with actionable insights and analysis reports based on numerous data sources to support decision making efforts.
• Develop solutions to easily identify, cleansing and updating data gaps, to assure relevant data is available for further analysis.
• Build, maintain and analyse automated dataset dashboards to obtain meaning full information which can be partly customised by end-users.

We believe you have

• A Pro-active approach, Can-Do mentality and are adaptable to changing situations and different cultures. 
• Experience in different type of technologies to collect, organise and interpret data coming from various sources like Salesforce (CRM), Qualtrics (CX) and Customer Value Tool (CVT used for Value selling).
• Strong skills in analytics, problem solving and math, to support you in interpreting data and translate these into meaningful business insights.
• Team building skills and maintaining successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
• A relevant level of business understanding and have a couple of years working experience in data analytics combined with sales and customer management environment.
• An interest in IA technology and its application in Sales & Customer management and follow actively the developments to propose potential usage to the relevant teams.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements