Jobs at Truworths

Job Description  

• Have you recently graduated with a Degree or Advanced Diploma specialising, in Human Resources or related field? If you're looking for relevant work experience, Truworths can offer you an internship based at our Head Office, in Cape Town.

Key Responsibilities  

• Our cutting edge HR internship offers the ideal opportunity to kick-start your career.

Qualifications and Experience    

• South African Citizen
• A 2021, 2022 or 2023 Graduate with the relevant completed Degree (BA or BCom in HR or Industrial/Organisational Psychology, Advanced Diploma in HRD/HRM)

No work experience needed

Required documents:

• Updated CV
• Academic Transcript and Proof of Qualification
• South African ID
• Competencies    
• Computer literate

Closing Date    
2023/07/31

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Job Description    

• The ideal candidate for this management role will be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.

Key Responsibilities    

• Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
• Responsible for meeting collections targets by managing day to day relationships with external collections agencies
• Give input to the development of strategies, policies & procedures;
• Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
• Ensure compliance with operating plans & highlight operational risks & controls
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
• Ensure adequate environmental controls & exception reporting in line with policies
• Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
• Coordinate activities with external agencies, manage agency relationships throughout the process
• Ensure regular audits of agency compliance to strategy, policies & procedures;
• Proactively share information & expertise with internal & external stakeholders
• Continuously seek improvements in recovery processes, products & technology & manage the change process
• Present monthly portfolio performance to agencies
• Manage reputational risk across the portfolio
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
• Manage a small internal team (+-10 staff) from Supervisors to agents
• Be an active and accountable member of the Credit Operations Management team
• Analyse information and optimally translate this into the improvement of performance
• Forecast and analyse data against targets on a daily, weekly and monthly basis
• Compile and distribute reports on a monthly basis
• Give input to the development of operational and KPI reporting
• Stay abreast of market trends, relevant legislation & events in appropriate industry

Qualifications and Experience    

Qualifications

• Matric
• Relevant tertiary qualification would be an advantage

Experience and skills:

• Minimum 5 years relevant Internal and or External Collections experience
• Minimum 2-5 years management experience in collections
• Good commercial understanding and awareness of best practice unsecured collections and recovery
• Knowledge of collections and recovery strategies, processes and methodologies
• Sound analytical skills
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
• Knowledge of debt review, sequestration and administration processes will be an advantage
• Understanding of the Vision and CAS software will be an distinct advantage
• Must be able to travel regularly
• Competencies    Sound analytical skills
• Ability to demonstrate conceptual thinking
• Strong communication skills

Closing Date    
2023/07/31

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Job Description    

• The successful individual’s prime responsibility would be to ensure that the administration of the Facilities Department is efficiently processed and maintained for effective record control and the smooth running of the department.

Key Responsibilities    

Parking:

• Invoice all parkers monthly for rental fees
• Invoice parkers for lost cards, deposits and vehicle clamping
• Ensure payments are received on time
• Send letters of demand to tenants for late payments
• Reconcile payments with bank statement
• Processing of debit orders
• Send monthly statements to rentals
• Create credit memos for cancelled accounts
• Process refunds
• Allocate parking bays as and when required
• Draw up lease agreements
• Keep an updated database of all agreements
• Ensure bays are marked according to company/person
• Supply access cards as required
• Open accounts on system for tenant

Processing invoices:

• Ensure invoices from suppliers are received on time
• Process the same timeously before month end
• Issue purchase orders as required
• Keep track of supplier spend per supplier for record keeping

Agreements & Supplier Forms:

• Issue supplier forms on request, and liaise and follow up with suppliers to ensure the correct documentation are received timeously
• Check the pack for accuracy and forward to the Finance Department
• Liaise with the Legal Department for all Non-Disclosure and Service Level Agreements that require signing

Building committee

• Draft the quarterly agenda, record accurate minutes and distribute to committee members timeously

Qualifications and Experience    

• Minimum of a Matric qualification
• Computer literate with proven Excel skills – Intermediate level
• Must be comfortable working with figures and be financially orientated

Competencies    

• Good attention to detail
• Deadline orientated - Good ability to follow up on and comply with deadlines
• Self-motivated
• Good communication skills with the ability to interact and engage across departments, while forming and maintaining positive work relationships
• Team orientated
• Ability to manage change and use your initiative in problem solving

Closing Date    
2023/07/31

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• We are looking for an energetic, customer focused and result oriented Stores Service Desk Manager to join the Truworths Store Support Service Desk and lead the team in their endeavors of providing effective and efficient hardware and software support to all Truworths stores.

Key Responsibilities    

• Ensure the smooth and efficient operation of the Stores Service Desk environment
• Manage the existing +- 15 team members consisting of first line consultants and coordinators who currently assist all stores with hardware and software related issues.
• Place customer satisfaction at the forefront of all operations in the team
• Manage business SLA internally and with external suppliers.
• Review operational metrics by conducting analyses and preparing management reports.
• Have a hands-on approach to people management and lead by example on call answering, incident management and customer communication.
• Manage the Service Desk team throughout their relevant shift cycles and ensure effective shift rostering to meet SLA. Involvement in the driving 3rd line support initiatives to completion
• Ensure adherence to the Service Desk procedures amongst the team members and ensure that the correct procedures are in place to facilitate effective service delivery
• Act as Operational escalation point for any issues arising from day to day activity of the Service Desk team and all customers.
• Responsible for Service Desk System and Data quality and integrity.
• Ensuring all Service Desk activity follows adequate methodology and procedures.
• Provide coaching, mentoring, support and motivation to Service Desk team and manage performance where necessary.
• Ensure all members of the Service Desk team are adequately trained and equipped to assist customers with all issues.
• Qualifications and Experience    Qualifications
• Matric and A+ or N+ certification
• Familiar with ITIL Framework

Experience / knowledge

• Minimum 5 – 7 years managing a similar team in a retail environment
• Experience in managing a team of +- 15 staff members
• Experience of Best Practices in an Service Desk or Call Centre Environment
• Experience in trouble shooting & problem solving techniques
• Knowledge of various Service Desk Systems would be desirable
• Enthusiastic, can do attitude with a passion for customer service and a strong track record of delivery
• High level of ownership and accountability
• Result orientation
• Exceptional time management skills and the ability to think on your feet and deal simultaneously with multiple issues and initiatives
• Ability to deal with pressure and a demanding customer base
• Ability to manage customer expectation and conflict.
• Excellent verbal communication and people skills. Team oriented
• Must be able to also provide after-hours support where necessary
• Good understanding of the retail environment and the systems that support the business
• Knowledge of the Truworths Operations environment will be advantageous

Competencies    

• Customer Services orientation
• Proven leadership track record
• Attention to detail and analytical
• Problem solving mindset
• Strong administration skills
• Excellent written and verbal communication skills
• Effective time management
• Highly self-motivated and driven
• Strong Team Orientation

Closing Date    
2023/07/29

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Job Description    

• We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.

Key Responsibilities    

• Weekly and monthly sales targets
• Make over’s
• Know products of your counter and other houses
• Admin and paperwork
• Stock take and stock counts
• Housekeeping (i.e. keeping the counter clean)
• Liaise with Representatives
• Promotions and events

Qualifications and Experience  

Experience / Knowledge:

• 1 year experience working with cosmetic products
• Basic understanding of how to do makeovers

Competencies    

• Excellent communication skills
• Good admin knowledge
• Target driven

Closing Date    
2023/07/06

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Job Description    

• We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.

Key Responsibilities    

• Weekly and monthly sales targets
• Make over’s
• Know products of your counter and other houses
• Admin and paperwork
• Stock take and stock counts
• Housekeeping (i.e. keeping the counter clean)
• Liaise with Representatives
• Promotions and events

Qualifications and Experience    
Experience / Knowledge:

• 1 year experience working with cosmetic products
• Basic understanding of how to do makeovers
• Competencies    Excellent communication skills
• Good admin knowledge
• Target driven

Closing Date    
2023/07/06

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Job Description    

• We offer a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the SA fashion industry. Join the HR team as a Junior Employee Benefits Department (EBD) Accountant.

Key Responsibilities    

• Prepare journals (interface or manual) of all salary-related expenses and adjustments monthly
• Costing of both the weekly and monthly salary files to General Ledger
• Capturing and processing of salary bank account to General Ledger
• Processing and reconciling of inter-company journals
• Statutory returns, payments and reports
• General Ledger Reconciliations
• Share Trust accounting
• Leave and bonus liability
• Adhoc journals and reports

Qualifications and Experience    

• 1-3 years related work experience
• BComm with Accounts
• Competencies    
• High attention to detail
• Ability to work in a fast paced environment
• Strong communication skills
• Flexible in terms of work hours
• Team player

Closing Date    
2023/07/31

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Key Responsibilities  

• You will play an important role within the payroll and HR functions, and will specifically be tasked with the following:

Tasks and responsibilities:

• Maintenance of the Oracle payroll and HR system;
• Daily payroll input to ensure employees are paid timeously;

Keeping accurate records and filing of:

• New engagements, terminations, promotions and transfers, caretaking and other allowances;
• Leave balance audits;
• Daily queries;
• Any input affecting salaries;
• Checking of payroll and dispatch.
• Month end reconciliations and payments;
• Liaise between HR, divisional offices, Retirement Fund Administrators and Healthcare Administrator on all and any salary related matters;
• Employment confirmations as and when required;
• General office duties, which include, but is not limited to filing, answering telephones, etc.

Qualifications and Experience    

• Minimum Matric with 3 years working experience within a payroll and benefits environment, with practical job related skills;
• HR qualification advantageous;
• Expertise/experience with UK Payroll would be advantageous;
• Must have a flair for figures;
• Good understanding of PAYE, UIF, SDL and other statutory knowledge;
• An advantage would be to have an understanding of Sectorial Determination 9.

Competencies    

• Computer literate (MS Office Suite) and preferably, but not essential, to have knowledge of the Oracle Payroll and HR system;
• Must be able to work in a highly pressurised and deadline driven environment;
• Good interpersonal and communication skills (both written and verbal);
• Be able to use initiative and be pro-active;
• Good team spirit;
• Thorough, punctual and committed;
• Self-motivated, organised and systematic;
• Highly adaptable, dependable, receptive and resilient.

Closing Date    
2023/07/08