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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To deliver Trust services through individual professional contribution, influence, effort and self-management in line with the Nedbank and Nedgroup Trust business strategy. To administer a portfolio of Trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of Money Experts that do good as part of a full range of fiduciary services, to make Nedbank the great place to bank for our clients.
Job Responsibilities
- Meet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month.
- Ensure Costs are contained, and efficiencies implemented to reduce cost to business.
- Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time.
- Respond to clients within 24 hours of initial client contact; [whether through emails, telephonic or other means].
- Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met. Including regulatory deadlines per client are met.
- Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business.
- Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument.
- Complaints: ensure all complaints are logged onto channel and responded within the defined SLA
- Ensure key client information on systems meets internal control requirements
- Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery.
Job Responsibilities Continue
- Build trusting and sound working relationships built with team members, managers, peers and cross-functional departments to deliver results to the common client.
- Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients.Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised.
- Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations.
- Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant.
- Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Fiduciary Post Graduate Diploma
- Bachelor's degree in law, Accounting or Tax
Essential Certifications
Preferred Certifications
- Fiduciary Institute of South Africa.
Minimum Experience Level
- 5-8 years' experience in the fiduciary business, with most exposure to Trusts.
Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Customer Focus
- Work Standards
- Collaborating
- Communication
- Managing Work
- Building Partnerships
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Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
Essential Qualifications
- Matric
- FAIS Fit and Proper qualification, preferably a Certificate: Financial Planning
- RE 5
Preferred Certifications
Minimum Experience Level
- Role specific / 1 - 5 years experience / exposure in financial advice / sales
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Relevant software and systems knowledge
- Relevant regulatory knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Sales Disposition
- Building Trusting Relationships
- Energy
- Adaptability
- Continuous Learning
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Job Purpose
- To collect and recover on overdue accounts through telephonic collections; written communication or through external collection agencies / attorneys; so as to achieve Nedbank's strategic objectives.
Job Responsibilities
- Follow up on past due accounts by contacting clients as reminder.
- Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
- Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
- Arrange repayment schedule by evaluating client's financial status.
- Build relationships with internal stakeholders through formal and informal information sharing and feedback.
- Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
- Manage portfolio by tracking performance and reporting on recovery on monthly basis.
- Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.
- Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
- Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
- Mitigate risk by complying to legislative requirements, policies and procedures.
- Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma / Degree in Credit Management, Paralegal qualification / Business Management qualification.
Minimum Experience Level
- 1-3 years experience in credit collection and recovery of which 1 year should preferably have been in a banking/financial environment
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Continuous Learning
- Decision Making
- Managing Work
- Quality Orientation
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Position
- Audit Portfolio Manager: Credit Risk
PURPOSE OF GROUP INTERNAL AUDIT (GIA)
- The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.
- GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
Job Purpose
- To conduct portfolio audits and manage stakeholder relationships to ensure credit risk within CIB (wholesale banking) is mitigated in accordance with Nedbank Group standards. The successful candidate will also, as part of the audits, be required to interact with the relevant divisional teams (CIB and others) to inform the scope of the assignment to be embarked on and conduct field work.
The Audit Portfolio Manager, in the discharge of his/her duties, shall be accountable for:
- Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee
- Support the reporting on the overall effectiveness of the governance, risk, and internal control framework of the Group
- Comply with regulatory and corporate governance expectations of internal audit functions
- Report significant issues related to the processes for controlling the activities of the Group, including potential improvements to those processes
- Maintain and report on whether Credit Risk Audit has enough professional audit staff with knowledge, skills, experience, and professional qualifications to meet the requirements of the audit plan
- Have in place a robust process to follow-up management’s agreed actions to address issues raised by the team
- Accountable for the delivery and measurable performance of their respective portfolio, including assistance in the audit plan delivery
- Apply judgement to provide an overall audit opinion on the system of internal financial controls of the Group
- Provide insights from the outcomes of internal audit work to appropriate governing bodies
- Maintain an open and constructive relationship as a Trusted Advisor with internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives
- Develop and maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment
- Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board
- Have a robust process in place to follow-up and report on progress in implementing agreed actions to address issues identified by the Audit plan
Minimum Experience Level
- Strictly CIB Credit experience (3 – 5yrs)
- Credit Data Analytics (1 – 3 yrs)
- Understanding of credit, operational, market and liquidity risk
- A comprehensive understanding of relevant financial services regulatory frameworks and compliance requirements as well as practical experience of these.
The following additional experience is preferred:
- Extensive internal/external audit and / or risk management experience in banking;
- Ability to operate independently with minimal supervision;
- Auditing of Information Technology controls
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Technical / Professional Knowledge
- Audit reporting
- Audit standards and practices
- Banking knowledge
- Governance, Risk and Controls
- Ethics and Fraud
- Reputational risk management
- Information technology
- Business writing skills
- Regulatory, Legal and Economics Principles
- Business Acumen
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PURPOSE OF GROUP INTERNAL AUDIT (GIA)
- The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.
- GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
ACCOUNTABILITY OF THE GROUP INTERNAL AUDIT MANAGER: MODEL RISK
- Purpose: To deliver on the annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology.
Each model audit assesses: model design, model documentation, quality of model inputs and data, model implementation (usage) and model governance. It assesses the following models:
- Credit risk models
- Market risk models
- IFRS9 Models
- Pricing models
- Liquidity risk models
- Pillar II Risk Models
- Stress testing models
- Regulatory and Economic capital models
- Financial Crime Risk Models
- The successful candidate will also, as part of the audits, be required to interact with the relevant divisional teams in order to inform the scope of the assignment to be embarked on.
The Audit Portfolio Manager, in the discharge of his/her duties, shall be accountable for:
- Reviewing key aspects of each model under review: model design, model documentation, quality of model inputs, model implementation and model governance
- Performing audit fieldwork in terms of the audit program.
- Documenting the audit testing performed.
- Stakeholder engagements on audit issues identified.
- Drafting of audit report: including executive summary and detailed audit findings.
- Evaluating and monitoring of corrective actions taken to address control weaknesses identified.
- Attendance of key risk committee and technical risk committee meetings where relevant
- Interaction with the regulating authorities on model related matters.
- Maintaining awareness of risk issues and changes across business units within Nedbank Group, as well as the Financial Industry
- Seeking out internal and external best practice information to improve the quality of audits and provide customers with world-class perspectives and solutions.
- Reporting significant issues related to the processes for controlling the activities of the Group whilst considering key/or emerging risks in annual audit plan.
- Ensuring continuous improvement of the quality of audits through providing professional insights;
- Providing insights from the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee.
- Maintaining an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.
- Building rapport and understand client current business reality, requirements, risks, and expectations and consider key and/or emerging risks in annual audit plan.
- Ensuring that billable hours, budgets, and resources are optimally planned, and quality audits are delivered.
ESSENTIAL QUALIFICATIONS REQUIRED
- A Business Mathematics/Actuarial/Financial Engineering/Informatics/Quantitative Risk Management Degree with majors in Mathematics and Statistics is essential.
- A post graduate degree would be advantageous.
Minimum Experience Level
- 5 - 7 years extensive experience in model development, testing and validation or Model/Quantitative risk Audit (preferably within the banking or similar financial services industry);
- Ability to operate independently with minimal supervision;
- Knowledge of statistical, financial, risk and quantitative methods;
- Proficiency in programming software packages such as SAS, SQL, R, VBA, PYTHON and MATLAB.
- Understanding of credit, operational, market and liquidity risk models as defined by Basel II & III will be advantageous
- A comprehensive understanding of relevant financial services regulatory frameworks and compliance requirements as well as practical experience of these.
The following additional experience is preferred:
- Extensive internal/external audit and / or risk management experience in banking;
- Actuarial and/or Market Risk experience.
OTHER PERSONAL ATTRIBUTES REQUIRED
Aside from the required qualifications, vast experience and strong technical skills required for the role, strong personal as well as interpersonal attributes and skills are also essential to thrive and be successful in this role include. These include:
- Emotional Intelligence (EQ);
- Applying experience and best practice into audit discussions and work performed;
- Leadership and judgement;
- Relationships and stakeholder management;
- Business acumen;
- Values-based (especially Integrity, Respect, Accountability, Client-driven, People-centred) and strong ethics;
- Various testing will be conducted to confirm the suitability of the short-listed candidates before final selection of the successful candidate.
Technical / Professional Knowledge
- Audit reporting
- Audit standards and practices
- Banking knowledge
- Governance, Risk and Controls
- Ethics and Fraud
- Reputational risk management
- Information technology
- Business writing skills
- Regulatory, Legal and Economics Principles
- Business Acumen
Behavioural Competencies
- Managing Work
- Monitoring Information
- Building Partnerships
- Quality Orientation
- Continuous Improvement
- Work Standards
- Courage
- Adaptability
Method of Application
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