Jobs at MTN

JOB DESCRIPTION
Mission/ Core purpose of the Job: 

• The Business Analyst defines project requirements in line with EPIC customer experience, needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, creating operational effectiveness and excellence in the busines

RESPONSIBILITIES
Task Complexity:  

The role of a Business Analyst includes:

• Assisting with the business case through defining the benefits of the solution
• Eliciting & Analysing requirements & Documenting them through user stories and customer journeys
• Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
• Writing the user acceptance test cases and assisting with user acceptance testing
• Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
• Writing the User Story to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data

Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state, using agile methodology
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals
• Analyse & Simplify requirements / objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Review As-is business processes and procedures, analyse business needs/gaps and related data, determine possible solutions, and define requirements
• Facilitate early-stage workshops (e.g. white board sessions, ideation and design thinking sessions as well as JAD) with stakeholders to understand their needs, analyse and elicit requirements. Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc.
• Prepare materials and facilitates workshops/consultations – structure insights, summarise insights into a visual presentation about the user needs, identifying pain points and areas of improvement
• Assisting to identify where on the backlog, requirements are similar and can be grouped together to save time and innovate

Eliciting & Analyse requirements & Document (Design) 

• Conduct BABOK or Design thinking workshops, following agreed frameworks (Brainstorming & Ideation) 
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised. 
• Structure ideas & and generate requirements documents defining solutions 
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Assess requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
• Document and model requirements in the form of text, matrices and diagrams (including As-Is and To-Be Business Processes). 
• Document detailed business requirements, reporting requirements functional specification and training requirements e.g. Use Narratives. 
• Facilitate Design Thinking workshops to design solution that meet all business requirements.
• Collaborate with technology team to assess vendors regarding business requirements.
• Engage with technical teams to propose and specify solutions
• Provide input into the development of function- specific business plans associated with opportunities identified.

Problem solving & change requests

• Negotiate and resolve requirements conflicts, issues, and change requirements of low/medium risk and on a day-to-day basis to ensure the alignment of solutions, scope, and business needs
• Document and manage change requirements of low/medium risk and supporting specifications
• Investigate problems and propose solutions by interacting with users, developers, and other stakeholders
• Provide input into training material that support implementation
• Closely monitors and answer queries from development, testing, and design teams
• When needed configure complex business processes and tasks within a system for improvement

Validate & assist with User acceptance testing

• Assist testing efforts and monitor quality control function. 
• Document UAT scenarios
• Measure solution performance, assist in testing efforts when needed
• Communicate with Business stakeholders on Severity defects when required
• BA is required to be part of the UAT Team

Agile way of work

• Assist with the implementation of an Agile way of work in the project management environment
• Integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
• Analyzing the customer needs across the Delivery community in order to define a common way of work for Supersonic. 
• Creating the requirements in the form of user stories with appropriate acceptance criteria.

Customer Satisfaction

• Build and maintain solid relationships with Business unit stakeholders
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future

Process Mapping

• Define and document process information which form part of the basis of business process design 

Conduct Business Process Optimization/Reengineering

• Contribute to developing and maintaining an integrated view of the enterprise by mapping the core functional business processes (from L3 to L5) aligned to the business process architecture 
• Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs and observations
• Perform root cause analysis for identified process issues  
• Align business processes with system functionality through system analysis 
• Critically evaluate information gathered from multiple sources, and distinguish requirements from the underlying true needs 
• Define and document process information which form part of the basis of business process design 
• Generate options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Define, document and update processes and procedures for continuous improvement
• Identify, document and analyze business rules that govern the implementation of TO-BE business processes 
• Assist in implementing improved/ recommended processes through process training 
• Review implemented business processes to measure improvements 
• Align to ISO 9001 Quality Standard

General

• Adherence to the Programme Management Office governance always

QUALIFICATIONS
Education:

• Minimum 3-year degree/diploma in relevant discipline
• Diploma in Business Analysis is required
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Facilitation certification is essential
• Six Sigma certification will be an advantage
• Fluent in English 

Global Experience Standards:

• Minimum 3 years' business analysis in solution development lifecycle projects/programmes 
• 2 years Facilitation experience ios essential 
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years experience working in an Agile environment is essential
• Written and verbal communication, including technical writing skills
• Understanding of systems engineering concepts
• Business case development experience will be an advantage
• Experience in Modelling techniques and methods is required

Working/project experience advantage:

• Previous experience working on complex projects will be a strong advantage
• A strong understanding of good Customer Experience principles is an advantage 
• Experience in a telecommunications environment is advantageous but not essential

Experience in the following will be considered a definite advantage:

• Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT, BPMN 2.0
• Principles of leading practice process and operational frameworks: e-TOM, 
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
• Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.

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JOB DESCRIPTION
Mission

• Revenue Assurance, Fraud & Risk Management plays a critical role within Bayobab Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change. This position will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space. The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to Bayobab business verticals and exceed expectations in a dynamic, fast-paced environment.

Key Performance Areas

Stakeholder Management

• Assist with building influence and embedding RAFM within Bayobab.
• In depth technical understanding of the Wholesale business (including International Interconnect, Roaming, Cloud numbering services, Signaling).
• Design and implementation of primary controls throughout the business.
• Assist with the development of processes, policies and procedures.
• Assist with risk identification specific to the Bayobab business.
• Leakage/ Benefit quantification and reporting into relevant systems.
• Assist with stakeholder reports.
• Assist with Secondary Controls.
• Ensuring the integrity of the billing stream or charging mechanism by developing end to end monitoring and controlling process. This includes mechanism to audit the passage of records from network system to the billing system.
• Root cause analysis and assist business in resolution.
• Perform data manipulation and analysis using tools such as SQL.
• Prepare monthly RA operational reports and give input into the overall RA monthly reporting.
• Maintain an up-to-date risk register.
• Support various Ad hoc projects and initiatives.
• Analyze data/reports to identify opportunities and areas for improvement.

Operational Duties

• Operational Incident Management
• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue analysis, confirming the nature and impact of the incident
• Logging of the issues in the prescribed manner, format and system.
• Quantification of the leakage risk relating to the incidents identified.
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

• As a customer of Revenue Assurance technology, responsibilities include:
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies.
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation.
• Support in vendor management relating to performance of the vendor and solution.

Continuous Improvement

• Input of operational improvements required to reduce and mitigate risks identified.
• Engagement with key stakeholders in the review and agreement of improvement motivations.
• Support for improvement delivery, ensuring timeliness and quality standards are met.
• Support for control gap closure, control quality and risk reduction improvement delivery.
• Reporting of improvement results and residual risk levels.

Stakeholder Management

• Support for the framework development for the supply and performance of services from and to these customer and stakeholders.
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and manage

Audit Management

• Awareness of audit supplier expectations in relation to audit plans and approach.
• Providing audit support provided to auditors during the performance of the audit.
• Review, and input to audit findings, ensuring an optimal outcome for Bayobab.
• Support for prompt and effective issue resolution and closure.

Revenue Assurance Governance Process

• Support the education of internal customers on the role of RA – through the RA Governance forums - and how they may contribute.
• Implement action points related to Revenue Assurance Governance forums.

Reporting

• Monitor and maintain the accuracy of reports that measure revenue streams.
• Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting.

Fraud Operations

• Analysis of networks and CDR’s to detect any irregularities.
• Identify fraud with regard to Revenue and usage.
• Implement strategies to prevent fraud and leakage.
• Assess current systems to look for loopholes in systems and processes.
• Continuous monitoring of trends.
• Identifying possible areas for fraud in the network.
• Reporting fraud leakages.
• Preparation of documentation that could be used in the Court of law.
• Compilation of reports on syndicates.
• Assist Fraud Management with investigations where required.

Job Requirements

Education:

• CA / CPA /ACCA.
• Minimum 4-year degree in Finance or Business.
• Risk Management.

Experience:

• Minimum of 5 years’ post qualification experience in Finance operations.
• Initial/External audit experience would be plus.
• Hyperion and Oracle, SQL.
• Strong experience around Finance AP and Month end processes is a must.
• Proven business partnership record & business acumen preferably in telecom space.
• Good exposure in financial accounting systems.
• High commitment to results (self-starting, opportunity grabber).
• Sound IFRS knowledge.

Competencies:

• Ability to work across cultures and cross functions.
• Working knowledge on Oracle/IFS/any ERP.
• Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, new tools and technologies.
• Data gathering, research and analytical abilities to develop insightful conclusions.
• Exceptional presentation skills.
• Advanced Excel skills.
• Ability to work multiple priorities in parallel.
• Ability to develop relationships and influence.
• Takes ownership of work, sets goals/plans, takes initiative.
• Ability to work under pressure and deliver under tight deadlines.
• Passion for analytics and willingness to share this passion.

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JOB DESCRIPTION
Mission/ Core purpose of the Job 

• End-to End accountability of Supersonic Marketing in order to achieve business objectives with a focus on achieving the new sales target and customer retention

RESPONSIBILITIES
Key Performance Areas: 

• Assist in the formulation of the Supersonic strategy from a Brand, new sales and CVM perspective in line with the overarching business goals. 
• Define the SS acquisition and customer retention marketing strategies, including customer journey and customer communication
• Identify, plan and implement/build the analytical capabilities required to deliver the Supersonic marketing strategy 
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Use digital marketing expertise to customize campaigns for different customer segments, increasing campaign effectiveness and boosting marketing ROI. 
• Work with the product team to ensure customer comms are timeous and new product launches on brief
• Drive new sales acquisition in all sales channels in order to achieve new sales target
• Work with GM Sales to ensure dealer channel needs are met in order to achieve targets
• Engage with all FNO and network suppliers to ensure SS brand is represented across all channels effectively
• If appropriate, introduce programs to drive activity and increase tenure for Supersonic 
• Track user engagement and base profile with a view to increasing ARPU
• Drive the alignment of customers on legacy plans/speeds to current plans/speeds
• Ensure timely and accurate marketing reporting for management, exco, board 
• Take control of and understand the Supersonic customer base, making recommendations for upsell, cross sell and CVM opportunities
• Deliver end-to-end digital campaign execution for all marketing campaigns, with accurate post campaign reporting in order to improve results
• Work with your ad agency partners, delivering creative briefs to ensure all marketing is on brand and sales focused
• Optimize campaigns on a regular basis to ensure a healthy, sustainable conversion rate across user journey objectives
• Complete a strategic review of all customer communication with a view to improving all customer touch points.  Implement full customer end to end journey comms
• Assist GM sales to ensure Supersonic website is on brand and delivering on best practice ecommerce
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget monthly, quarterly and annually.  Accurately report and reconcile with finance department
• Analyze consumer behavior and adjust email and advertising campaigns accordingly
• Manage all internal communication to Supersonic staff

QUALIFICATIONS
Education:

• Minimum of 3-year degree or post graduate qualification in marketing or related field. 
• Fluent in English 

Experience:

• 8 years' experience in a similar marketing position, leading a team, ideally in telecoms or an ISP environment
• Experience designing and implementing a marketing strategy for acquisition and customer relations
• Demonstrated digital marketing experience
• Experience designing end to end customer communications

Supervisory / Leadership / Managerial Complexity: 

• Manage and take responsibility for the full marketing function at Supersonic
• Manage all agency partners 
• Manage and grow the marketing team (2)
• Manage contributions and expectations of external service providers and stakeholders
• Build professionalism, loyalty and commitment to the organization.
• Ensure ongoing liaison with other areas of the business. 
• Influence other stakeholders in order to achieve the business objectives of the channel

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JOB DESCRIPTION

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa (GAAP, IFRS ICASA, FICA, VAT, Tax Act, etc).
• Work within own regulations i.e. MTN PPP’s and Finance PPP’s
• Fast moving industry
• Context changes in terms of technology advancements e.g. developments effecting the wholesale billing & revenue assurance environments
• Legislative changes
• Changes in consumer behaviour and contracts and upstream network management 
• Shortage of skill
• Pressurized environment with strict month-end deadlines and group reporting deadlines
• Competitor activity
• Downstream financial management

RESPONSIBILITIES
Task Complexity:

Strategic input :

• Contribute to, challenge and implement the long-term strategy for the revenue streams within MTN SA and its subsidiaries
• Design, and implement key controls to ensure timely, efficient, accurate and insightful reporting of revenues
• Provide input to the Integrated Business Plans and Forecasts of MTN SA
• Provide insights to the business on revenue performance
• Contribute to cost of sales discussions

Controls design and implementation:

• Develop primary controls to ensure the accurate recognition of revenue for all revenue streams
• Implement controls to assist with the detection of revenue leakage
• Implement controls related to the recognition of revenue, and critical data artefacts to upstream systems

Revenue System implementation, Support and Maintenance:

• Implement and maintain business aspects of any systems, tools and solutions related to the recognition of revenue
• Maintain detailed financial systems and process flows documenting product lifecycle, billing configuration, provisioning, charging and rating as is necessitated for the accurate recognition of revenue
• Provide inputs to revenue related system changes

Revenue analysis and reporting:

• Develop insightful revenue reporting and develop dashboard for stakeholders:
• Exco
• Regional teams
• Commercial business units Channels
• Product and Segment owners
• Finance Business Partners
• Investor Relations
• Provide insights and commentary for internal and external reporting such as monthly, quarterly and annual reviews, board and audit committee presentations and investor relations
• Develop forecasting models for daily, weekly, monthly and quarterly revenue forecasts
• Perform recurring and ad hoc detailed revenue analysis 
• Maintain the revenue chart of accounts Manage month-end closure and ensure timeous reporting by providing guidance to interdepartmental managers where necessary.
• Analyse and define methods to support the reporting process and compilation of annual financial statements including supporting disclosures
• Streamline financial reports to ensure that they are aligned to the accounting system.
• Manage the preparation of all financial reconciliations related to revenue recognition
• Analyze results and highlight variances and corrective action.

Audit support and Revenue Information requests:

• Guide and develop audit approaches to support internal and external audits of revenue
• Co-ordinate the audit of revenue recognition and manage any fees related thereto
• Provide support to other business units which require revenue related information such as regulatory etc.

Balance Sheet Management:

• Maintain control and reconciliation over revenue related balance sheet provisions including the completeness, accuracy, validity of the balances and related provisions

Operational matters:

• Drive best practice, continuous improvement and innovation within the department.
• Define measures and controls to minimise risk and ensure compliance.
• Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously.
• Define and initiate ad hoc related projects, providing business plans, support and input as required.
• Fulfil a specialist role for ad hoc projects where required, giving specialist input, identifying areas of risk and non-compliance and making recommendations as appropriate.
• Manage resources (people. finances, products) taking local conditions into consideration.
• Create awareness of a revenue responsible organization, to be alert of revenue leakage, over-billing and revenue  maximizing opportunities.

Budget Management:

• Forecasting, planning, development and review of budget for function.
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Manage costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios 
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes into consideration

Customer Relations and Satisfaction

• Build, develop and maintain solid relationships with all relevant stakeholders.
• Respond to escalated queries and resolve timeously.
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures.
• Adopt a proactive management approach to prevent future problems.
• Drive continuous improvement as an important element of service delivery

Quality Management and Improvement

• Provide input to define the business requirements of billing system enhancements.
• Identify and take corrective action to minimise revenue leakage
• Embed technological and organisational change into day-to-day processes, to proactively minimise the possibility of revenue leakage
• Identify processes and procedures where the quality of work may be improved 

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Define the reporting function, continually looking for additional information to include in reporting pack that may add value to the users of information.
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk Management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs 

QUALIFICATIONS
Education 

• CA (SA) with Strong telco experience in revenue accounting or assurance

Global Experience Standards 

• Manager track record of 5 years or more; with at least 5 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous

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JOB DESCRIPTION
Mission/ Core purpose of the Job

• To develop and manage robust, productive relationships with dealers and resellers, ensuring they are well-equipped and motivated to maximize sales of Supersonics’ services. The aim is to expand the company's market presence, enhance brand visibility, and drive revenue growth through indirect sales channels across South Africa.

Context

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for SUPERSONIC brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• SUPERSONIC policies, processes and procedures
• Regulatory industry norms govern SUPERSONIC and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

RESPONSIBILITIES
Key Performance Areas

Channel Development and Management:

• Identify, recruit, and onboard new dealers and resellers to expand Supersonics’ distribution network.
• Maintain and strengthen relationships with existing channel partners, ensuring they are engaged and committed to selling the company's services.

Sales Targets and Revenue Growth:

• Set and monitor sales targets for each channel partner, aligning them with the company's overall sales objectives.
• Implement strategies to drive sales through channel partners, aiming for revenue growth and market share expansion.

Training and Support:

• Provide comprehensive training to dealers and resellers on Supersonics’ product offerings, sales processes, and technology platforms to ensure they are capable of effectively selling and supporting the services.
• Offer ongoing support and resources to channel partners, including sales materials, product updates, and marketing campaigns.

Customer Experience:

• Ensure exceptional customer experience across all touchpoints facilitated by channel partners, enhancing customer satisfaction and loyalty.
• Implement proactive measures to anticipate and address potential customer issues, aiming for a smooth and positive customer journey.
• Foster strong, collaborative relationships with channel partners, ensuring they are equipped and motivated to deliver superior customer service.
• Develop and execute customer-focused strategies that align with both the company’s and customers' expectations, ensuring tailored solutions are provided.

Commission Budget Management and Accountability: 

• Oversee and manage the commissions budget, ensuring accurate and timely compensation for channel partners in alignment with sales achievements and company goals.
• Regularly review and adjust commission structures to optimise sales incentives and performance.

Commercial Agreements and Performance Accountability: 

• Negotiate, draft, and manage commercial agreements with dealers, clearly defining terms, performance expectations, and incentives.
• Take responsibility for the ongoing assessment and management of commercial agreements to ensure alignment with strategic objectives and market dynamics.
• Proactively manage and review partner performance against agreements, implementing adjustments or interventions as needed to drive continuous improvement and achieve sales targets.

Market Intelligence and Strategy:

• Gather and Analyse market intelligence on customer trends, competitor activities, and industry developments to inform strategic decisions.
• Adapt sales strategies in response to market dynamics and opportunities, ensuring Supersonic remains competitive and responsive to customer needs.

Performance Monitoring and Management:

• Regularly review the performance of dealers and resellers against set targets, providing feedback, and implementing corrective actions as necessary.
• Use performance data to identify best practices and areas for improvement, fostering a culture of continuous growth and development among channel partners.

Marketing and Promotional Activities:

• Collaborate with the marketing team to develop and execute targeted marketing and promotional activities that support channel partners and stimulate demand for Supersonics’ services.
• Ensure brand consistency and compliance across all channel partner activities and communications.                        

Conflict Resolution and Relationship Management:

• Act as the primary point of contact for dealers and resellers, addressing concerns, resolving conflicts, and maintaining positive relationships. Facilitate communication between Supersonic and its channel partners, ensuring clear, effective collaboration.

QUALIFICATIONS
Education:

• Minimum 3-year degree in Business, Management, or related 

Experience:

• More than 5 years’ experience in sales operations management or channel management, preferably with an ISP.
• Demonstrated experience in developing and implementing channel sales strategies, including the recruitment, onboarding, and support of channel partners such as dealers and resellers.
• Proven ability in deploying best practices, policies, procedures, and processes that enhance channel partner performance and drive sales growth.
• Strong background in financial management and executive reporting, with experience in setting and monitoring sales targets, and analysing channel performance data to inform strategic decisions.
• Proven ability to manage the commissions budget, ensuring accurate and timely pay-outs, and aligning commission structures with company goals and partner performance. 
• A track record of successful project management, including the ability to manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities.
• Proven execution skills, with the ability to manage competing tasks and demands effectively, ensuring operational excellence in a fast-paced environment.
• Experience in the telecommunication industry is highly advantageous, with a strong understanding of market trends, customer needs, and the competitive landscape.
• Experience in the telecommunication industry, advantageous