Jobs at Intelligent Debt Management

Job Description

Data Engineering Lead (Cape Town)

• The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for a Data Engineering Lead.
• This individual will join the Data Team and will be accountable for mostly (but not limited to) data engineering design and implementation across on premise and cloud based platforms.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certifications in Azure, Azure Databricks Data Engineering or similar or equivalent practical experience.

Candidates must be able to demonstrate:  

• Extensive proven experience as a data engineer or in a similar role, designing and implementing data architectures, data integration and ETL processes. Practical experience in Azure, Azure Data Factory and Azure Databricks is preferred.

• Proven experience in Python/PySpark and SQL/SparkSQL programming skills.

• At least 4 years of experience in Information Technology – specifically in data management.
• Strong knowledge of data management and storage solutions, including SQL Server Database, Azure Data Lake Storage or similar.
• Ability to lead and innovate in a fast-paced and evolving technology landscape.
• Strong communication and leadership abilities.
• Excellent attention to detail and problem solving skills related to data, data structures and algorithms.

Key responsibilities will include:

• Lead the design and implementation of scalable data solutions on the Microsoft Azure cloud platform, including Azure Databricks.
• Develop, maintain and optimise robust data pipelines for data ingestion, processing, and transformation to support analytics, machine learning and other data-driven services.
• Ensure data security, quality and integrity across all of the pipelines and related data processes.
• Define the mechanism through which skilled decentralized analytics teams can contribute to the engineering processes.
• Work closely with the Head of Data and enterprise architecture to ensure that the data engineering vision is aligned with the systems architecture and the data strategy.
• Collaborate with the data product owner, analysts, data scientists, and business stakeholders to understand data requirements and implement effective data workflows.
• Assist in data initiatives and support technical teams including architects, software developers, and data scientists.
• Provide leadership and mentoring to a small, skilled team of data engineers.

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Key Responsibilities: 

• Providing support and recommendations to clients’ financial problems by acting as intermediary between Sanlam Life, Ooba Home Loans and DebtBusters through: 
• Identifying solutions that clients need through assisting clients with 
• Improving their credit score 
• Loan applications 
• Credit card applications 
• Financial review 
• Budget review 
• Debt Consolidation 
• Insurance product offerings 
• Home loan assessments 
• Using the WebChat platform to engage and identify need for financial assistance 
• Assisting with client queries by quickly resolving queries via the WebChat platform, telephony and emails 

Transferring live calls to: 

• Financial Consultants of clients in need of Debt consolidation or debt relief 
• Sanlam of clients in need of Sanlam financial products 
• Sanlam of clients in need of Credit Facilities, such as Personal Loans and Credit Cards 
• Ooba Home Loans of clients in need of bond origination or further advance 
• Handling Proactive Outbound calls to encourage engagement with client 

Key Requirements: 

• Must be more than 6 months employed in current position  
• Must have no valid disciplinary issues on file 
• Knowledge on the National Credit Act and FAIS Act (highly beneficial) 
• Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products 

Qualifications

• Degree

Key competencies:

• Principled and ethical behaviour that upholds IDM’s vision and values 
• Strong communication skills (Verbal and Written) 
• Strong time management skills. 
• High attention to detail and strong analytical skills 
• The ability to prioritise and handle multiple tasks at the same time. 
• Ability to quickly adopt new processes and procedures. 
• Target driven. 
• Able to work well in a team. 
• Willingness to work flexible hours 

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Job Description

Marketing Copy Editor

• We are looking for an insightful, motivated, technically-savvy, talented Marketing Copy Editor to join our growing team.
• The role will involve editing all content for IDM, its in-house and partner brands.

This full-time position will include a three-month probationary period.

• The successful candidate will be able to edit for grammatical excellence, accuracy, clarity, simplicity, and brevity, in strict adherence to style guides, with the brand and corporate guidelines in mind.
• 3-5 years of experience is needed in editing B2B and B2C financial copy.
• He or she will be a tech and systems ninja, able to work within a pressurised environment, and to tight deadlines.
• The role will involve working with, and editing for, a passionate and motivated team. The role is a supportive function of the IDM Editor-in-Chief.

Key Responsibilities:

• Editing content across all channels and brands, including but not limited to long-form articles, web pages, news releases, scripts, social media posts, Google and Meta ads, rewards programme material, and extensive email campaigns; ensuring:
• Factual accuracy,
• Grammatical excellence,
• Adherence to client brief – including format, length, suitability for the purpose, and appeal to target audience, and
• Adherence to brand tone, style guide, and CI.
• Upskilling and mentoring junior writers, scoring articles, and providing feedback.

Key attributes and competencies

• A team player, above all else.
• Agile, flexible, and calm under pressure.
• A positive attitude.
• Accuracy while multitasking.
• Strong sense of self-discipline and ethics.
• Organised, with good time-management skills.

Requirements

• A bachelor’s degree in marketing, communications, journalism, or a related field.
• 3-5 years’ experience as a financial copy editor (non-negotiable).
• Superior proofreading and fact-checking skills; must be able to edit to final copy.
• Creative and highly mindful of audience/user/client experience.
• Superior ability to interpret and conform to briefs; asking questions where necessary.
• High level of proficiency in MS Office 365, Google Docs, project management systems, Microsoft Teams, etc.
• Experience in a fast-paced agency environment.
• Deadline-driven, with strong project management skills.
• Strong administrative and organisational skills.
• Must align to IDM’s values.
• Must be based in Cape Town.
• Familiarity with SEO is an advantage

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Job Description

Mid-Senior Designer

• IDM is seeking an experienced, creative, and detail-oriented individual to join our team as Mid-Senior Designer. The successful incumbent will play a crucial role in developing day-to-day creative work, producing visual aspects across brands, using ATL and BTL best practices, and working with the head designer to meet deliverables.
• This position requires professionalism, excellent communication skills, a keen understanding of design practices; and the ability to collaborate effectively with various business units, when needed, including – and especially – the content team. This role requires attention to detail from a person who can interpret a brief with a full understanding of the brand(s) in mind.  

Key responsibilities and performance areas:

• Design print and digital collateral, based on various brand CIs.
• Develop new concepts.
• Maintain and update existing designs.
• Create designs for social media platforms, apps, and marketing campaigns.

Communication:

• Develop and maintain relationships with content delivery partners, particularly members of the content team.
• Be open to mentoring the junior designer.
• Troubleshoot and resolve any issues as needed.

Compliance:

• Monitor and ensure compliance with industry standards and regulations.

Key attributes and competencies:

• A team player, above all else.
• Competent, confident, and decisive.
• An agile, independent thinker.
• Strong sense of ethics and discipline.
• Goal driven.
• Strong, conceptual thinker who is familiar with a wide range of design principles and production methods for digital, print, packaging, branding, typography, and more.
• Strong organisational skills and ability to juggle multiple projects.
• Keen attention to detail.
• Ability to manage time, priorities, workflow, and schedule, in order to meet deadlines; able to work quickly and efficiently.
• Solid presentation, listening, and communication skills, including when engaging with colleagues.
• Receptive to design critiques, while also able to present rationale for design choices confidently and respectfully.
• Resourceful – able to problem-solve and find multiple design solutions, especially under narrow parameters or strict project timelines and budgets.
• Ability to function well under pressure.
• Photography and videography skills a plus.
• Digital product design experience a plus.

Requirements

• Matric, with a relevant tertiary qualification in visual communication design, graphic design, or equivalent.
• A minimum of 5 years of experience in a similar role.
• Highly proficient in design programs.
• Must live IDM’s values.
• Must be client-centric.

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What does IDM offer its employees:

• Hybrid (onsite and remote) work environment
• Competitive packages, including medical and RA contributions
• A values and purpose driven working culture
• Bursary program and encouragement to pursue future studies
• Merrit based promotions in a fast-growing company

Minimum requirements:

• Degree in relevant areas. Commerce, IT, Data, Project Management, Engineering, etc.
• 3 to 15 years of experience in the areas of product management, product ownership and/or development.
• Understanding of different technology platforms, their features and being able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables 
• Ability to function with a high degree of autonomy 
• Able to continuously balance between the customer and commercial needs
• Customer experience design of digital products and services
• Analytics/AB/multivariate testing and related tools 
• Data-driven decision making 

Advantageous requirements:

• 5 years’ experience in data intensive or fintech industries.
• Experience with coding languages
• Experience with project management systems like Jira.
• Worked with credit or transactional data.
• Experience in agile methodologies, such as Scrum, Kanban, Test Driven Design and Behavioural Driven Design

Key responsibilities:

• Work with internal and external customers to analyse needs and align product roadmap to strategic goals.
• Owns the product roadmap.
• Develop scope and define backlog items (epic/features/user stories) that guide the Agile software development team.
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
• Draft key objectives and results, strategies and apply the data for the product to make business decisions.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Collaborate with stakeholders during the visioning and concept development of a product.
• Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.
• Asses value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
• Identifies and help the client understand the business model, value and value proposition.
• Develop and maintain an appropriately prioritized backlog of user stories for implementation.
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
• Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
• Represents team in front of stakeholders, clients or users.
• Work closely with product management and senior management in order to create a product that fits the company portfolio.
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry
• Increase an understanding of Agile practices, new technology opportunities and other new trends.