Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
Job Overview:
- The Community Operations Manager is tassist the Branch Manager with growth and the local strategy.
The COM will be responsible for all operational and managerial functions including the following:
- He is responsible tconduct proactive training with all armed response and LSS officers in the area. (Change culture from Reactive tProactive), Building relationships with the SAPS (Sector members, sector commanders, CPF members and station commanders). Attend all CPF, crime & community meetings together with the Branch Manager. Record and analyse all crime in the area, identify crime trends and arrange and lead all proactive internal and joint special operations based on the crime trends. Equip all reaction and LSS officers with the skills tidentify and address potential crime before it happens and by that reducing crime in the focused areas thus assisting tgrow the client base.
QUALIFICATION & EXPERIENCE:
- Matric
- Tw(2) years Lead Response Officer experience
- PSIRA Registered Grade B
Leadership skills
- Proven experience in the Security Industry
- Management Advanced Firearm
- Range Officer
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)
- Code 8 driver’s licence
Job Responsibilities:
Develop and continuously revise a pro-active training strategy for the area (patrols, standoff points, joint operations, visibility drives.
- Develop an understanding of the customer needs tdrive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates tthe pro-active model
- Work with Branch Management team tinvestigate and consider area innovations (technology and processes) approaches tpro-active security
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) tcombat the crime trend identified
- Develop a measuring criteria and reports tshow improvement in crime reduction and client growth related tthe pro-active strategy
- Quarterly area security risk assessment tbe conducted based on the modus of operandi identified from all incidents (identify vulnerable areas with in the areas and propose solutions / suggestions tthe Branch Manager for further discussion with the community
SAPS Involvement:
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander)
- Be a key go-to-person by both operations and business tassist in solving crime incidents through SAPS contacts
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service:
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC).
- Ensure the process of acknowledging messages, despatching and feedback are adhered to.
- Compile and distribution a monthly report tall stakeholders on the pro-active measures taken and the success there of
- Attend all serious crime incidents personally, and assist the client with any/all security needs
- Regular meet with LSS site steerco’s
Staff Training:
- Work with training resources tensure that specific proactive training is conducted with all reaction and LSS officers within the area (Ensure training is aligned tthe proactive approach)
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / Mind set change of reaction officers from reactive tproactive / public space protection
Marketing Alignment:
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)
- Ensure all operations are recorded (report and photo’s) and sent tBranch Manager and marketing tarrange tbe distributed tall clients.
- Understand and manage client perception identified through client perception surveys
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence
- Managing daily, weekly and monthly compliance and required operational duties:
- Manage all Response areas measuring service levels on response times maintaining response targets set out in are KPI.
- Compile reports, Preliminary reports for incidents and accidents for management.
- Manage and keep standard operating procedures ta high level, ensure that these policies are adhered tdaily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff tproduce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork)
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism)
- Manage and improve all processes and resources tensure compliance with the corporate ZerHarm philosophy.
- Effectively manage incidents, including motor vehicle accidents timprove the Health and Safety of employees.
go to method of application »
Receptionist:
- Delegating walk in/phone in clients to correct department
- Switchboard
- Receiving calls and transferring to the correct person
- Taking message is staff not available to take call
- Correspondence
- Receiving incoming faxes – giving through to the correct person
- Purchasing
- Ordering stationery from HO, i.e. contract book etc
- Stationery requisitions i.e. pens, paper etc locally
- General grocery requisitions i.e. coffee, tea, sugar and milk
- Any other purchases as requested from time to time:
- Obtaining quotation from supplier
- Creating/requesting requisition
- Obtaining PO from Procurement (HO)
- Placing order with the supplier
- Combine supplier invoice and PO after receiving and checking the goods
- Handing over to person receipting in the branch (Supervisor)
Filing:
- Preparing the individual file
- Placing the relevant documentation in the file
- File alphabetically according to the Debtor Code
Finance:
- Banking
- Daily banking
- Posting the banking on the Q-Drive
Other:
Sales:
- Receiving leads (phone calls/walk in clients)
- Completing paperwork regarding leads (manual method)
- Capturing leads on Listener (same day)
- Capturing leads on Rep/Consultant individual pages – Q-drive
- Capturing leads on Sales Managers page – Q-drive
- Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
- Drawing previous days leads from Listener / dividing between consultants and following normal lead process
- Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
- Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
- Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
- Tuesday and Friday mornings – update self-generated leads
- Assisting with Telesales
Client queries:
- Assisting walk-in clients with queries and liaising with HO (Sales)
Closing Date 24 August 2023
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
Closing Date: 18 August 2023
go to method of application »
Qualifications, experience and other competencies required:
- Driver’s License (EB)
- Proficiency in MS Word, PowerPoint and especially Excel is essential
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Tactical firearm training advantageous
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
- Minimum 3-5years experience and full knowledge related to the training environment
- No Criminal Record or pending cases
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent communication skills
- Solid attention to detail to ensure accuracy of information
- To participate in various ad-hoc projects where necessary
- Must have own reliable transport
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programmed objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Closing Date 18 August 2023
go to method of application »
Job Overview:
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Traditional marketing experience
- Activations
- Campaign concept and management
- Print and flyer advertising
- Lead generation campaings
- Marketing plan
- Media buying
- Out of home planning
- Digital campaigns
- Cost management
- Radio planning
- Above and below the line marketing
Duties:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
Closing Date 08 September 2023
go to method of application »
PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSIRA registered Grade- C – Advantageous
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales.
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
QUALIFICATION & EXPERIENCE:
- Grade 10
- Psira Registered Grade C
- Valid Driver's License
- Armed Response Certificate
- Firearm Competency Certificate
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s license - Code
- B/EB (or former truck license alsoacceptable)
- Minimum two (2) years driving experience
- Ability to work shifts
- High maturity level
Duties.
- To familiarize yourself with the area
- To maintain response times as required by management
- Possess the necessary driving skills required
- To make use of the shortest possible routes in the area
- Show empathy to clients and have the ability to listen attentively to client
- The welfare of the client at hear at all times
- Follow up with clients after serious incidences and offer assistance
- Pay special attention to all calls
- Perform a public relations service and introduction call to new clients
- Standoff point. Officer must stand off at delegated places during peak hour.
- Area patrols. During off peak times the area must be patrolled
- Conduct daily parade and comply with
- Standing Operating Procedures (SOP)
- General appearance of vehicle. Complete daily/weekly check list
- Maintained personal hygiene. Daily parades will be conducted
- Taking care of equipment. Complete Daily/weekly check list.
- Officers are required to submit comprehensive reports and feedback as requested from time to time
- Accurate information is to be forwarded both upwards and downward
- Assist with any problems or complaints
- Give full feedback to clients where necessary
go to method of application »
Job Overview:
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
go to method of application »
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 4 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- Service and maintain alarm systems for domestic, commercial and industrial sectors. A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programmed alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Closing Date 24 August 2023
go to method of application »
- As a Fire Response Regional Manager, your primary responsibility is to oversee and manage all fire response operations within the designated region. You will lead a team of highly skilled firefighters and support staff, ensuring seamless coordination, timely response, and efficient execution of fire emergency protocols. Your role is pivotal in safeguarding lives, property, and assets while maintaining a strong focus on continuous improvement and exceptional service delivery.
Key Responsibilities:
Leadership and Team Management:
- Supervise and provide guidance to the regional fire response team, ensuring adherence to company policies and safety protocols.
- Foster a culture of excellence, teamwork, and professionalism among staff, encouraging their growth and development.
- Conduct performance evaluations and provide constructive feedback to enhance team efficiency and effectiveness.
Operational Oversight:
Coordinate and oversee fire response activities within the region, including the deployment of response vehicles and resources.
- Collaborate with the Fire Chief and other stakeholders to develop strategic plans and response protocols tailored to the region's needs.
- Ensure compliance with all relevant regulations and standards, and maintain a high level of preparedness for various fire scenarios.
Incident Management:
- Respond to and manage critical fire incidents, providing on-site leadership and support to the response teams.
- Monitor incident progress, assess resource requirements, and make real-time decisions to optimize response strategies.
- Collaborate with local authorities, emergency services, and community leaders to ensure a coordinated and effective response.
Equipment and Resource Management:
Oversee the maintenance, readiness, and availability of all fire response equipment and vehicles in the region.
- Identify and procure additional resources as needed, ensuring that teams have access to state-of-the-art firefighting tools and technology.
- Implement resource allocation strategies to optimize response capabilities.
Training and Development:
- Conduct regular training sessions and drills to enhance the skillset and preparedness of the regional response team.
- Facilitate specialized training programs to address emerging fire risks, specific industry hazards, or new firefighting techniques.
- Stay updated with industry best practices and innovations, integrating them into training modules and operational strategies.
Requirements:
Proven experience in firefighting and emergency response, with a minimum of 5 years in a managerial capacity.
- Strong leadership and interpersonal skills, with the ability to motivate and guide teams effectively.
- In-depth knowledge of firefighting techniques, incident command systems, and emergency response protocols.
- Excellent problem-solving skills, with the ability to make sound decisions under pressure.
- Outstanding communication and collaboration abilities, able to work closely with internal and external stakeholders.
- Thorough understanding of fire safety regulations, standards, and industry best practices.
- Relevant certifications and qualifications in firefighting and emergency management (e.g., NFPA)
- Flexibility to work irregular hours and respond to emergencies as needed.
Closing Date 14 August 2023
go to method of application »
- As a Fire Response Regional Manager, your primary responsibility is to oversee and manage all fire response operations within the designated region. You will lead a team of highly skilled firefighters and support staff, ensuring seamless coordination, timely response, and efficient execution of fire emergency protocols. Your role is pivotal in safeguarding lives, property, and assets while maintaining a strong focus on continuous improvement and exceptional service delivery.
Key Responsibilities:
Leadership and Team Management:
Supervise and provide guidance to the regional fire response team, ensuring adherence to company policies and safety protocols.
- Foster a culture of excellence, teamwork, and professionalism among staff, encouraging their growth and development.
- Conduct performance evaluations and provide constructive feedback to enhance team efficiency and effectiveness.
Operational Oversight:
Coordinate and oversee fire response activities within the region, including the deployment of response vehicles and resources.
- Collaborate with the Fire Chief and other stakeholders to develop strategic plans and response protocols tailored to the region's needs.
- Ensure compliance with all relevant regulations and standards, and maintain a high level of preparedness for various fire scenarios.
Incident Management:
Respond to and manage critical fire incidents, providing on-site leadership and support to the response teams.
- Monitor incident progress, assess resource requirements, and make real-time decisions to optimize response strategies.
- Collaborate with local authorities, emergency services, and community leaders to ensure a coordinated and effective response.
Equipment and Resource Management:
Oversee the maintenance, readiness, and availability of all fire response equipment and vehicles in the region.
- Identify and procure additional resources as needed, ensuring that teams have access to state-of-the-art firefighting tools and technology.
- Implement resource allocation strategies to optimize response capabilities.
Training and Development:
Conduct regular training sessions and drills to enhance the skillset and preparedness of the regional response team.
- Facilitate specialized training programs to address emerging fire risks, specific industry hazards, or new firefighting techniques.
- Stay updated with industry best practices and innovations, integrating them into training modules and operational strategies.
Requirements:
- Proven experience in firefighting and emergency response, with a minimum of 5 years in a managerial capacity.
- Strong leadership and interpersonal skills, with the ability to motivate and guide teams effectively.
- In-depth knowledge of firefighting techniques, incident command systems, and emergency response protocols.
- Excellent problem-solving skills, with the ability to make sound decisions under pressure.
- Outstanding communication and collaboration abilities, able to work closely with internal and external stakeholders.
- Thorough understanding of fire safety regulations, standards, and industry best practices.
- Relevant certifications and qualifications in firefighting and emergency management (e.g., NFPA)
- Flexibility to work irregular hours and respond to emergencies as needed.
Closing Date 14 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade Fire equipment to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s licence
Duties:
- Follow up on all leads received internally and via telesales
- Sell fire solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 17 August 2023
go to method of application »
MAIN PURPOSE OF JOB:
- To drive the sales to achieve the required rented and new client targets.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience - 2 years
- Training experience advantageous
DUTIES
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target (self and team)
- Networking for leads
- Planning and implementing of Expo’s and shopping centre displays
- Planning and implementing area-specific drives
- Drive the team to achieve rented and new client targets
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
go to method of application »
MAIN PURPOSE OF JOB:
- To ensure the successful and efficient management of the day to day operations of the Technical Service, Downloading and Dealer Inspector departments as well as to drive and meet departmental targets.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Minimum 5 years Technical Management experience
- Extensive knowledge of alarm systems
- Customer Service experience
- People Management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid Drivers Licence
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade A)
- Conversant in SAIDSA requirement
DUTIES:
- Monitor and management technicians and vehicles by conducting spot checks
- Liaise with FLM’s on client and staff issues
- Manage Health and Safety and injuries on duties
- Check that EHS toolbox talks are completed
- Conduct spot checks on staff and vehicles
- Conduct monthly SHE checks on FLM’s
- Assist FLM’s with incident reporting and presentation
- People management, including all HR related issues as well as staff development
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
- Identify Training and development needs among staff and coach accordingly
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- Deal with escalated client queries
- Monitor the number of queries received by the Service Department
- Follow up on client queries
- Follow up on Hello Peter complaints
- Supply feedback and action plans on the customer sat system
- Monitor all Listener notes sent to Field Line Managers
- Co-ordinate reports from FLM’s
- Complete weekly figures for management
- Compile weekly TMOR report for Head Office
- Complete weekly vehicle report for transport
- Complete weekly Red/ Green flag report
- Monitor the late service call report on a weekly basis
- Monitor and draw reports on the SMS facility
- Monitor the fuel consumption on a weekly basis
- Monitor and management staff mobile accounts
- Liaise with NKA office regarding any urgent queries
- Order and manage uniforms for technical staff
- Issue uniforms to FLM’s for technical staff
- Liaise with uniform suppliers
- Liaise with Head Office regarding uniform standards
INTERNAL CLIENTS:
- Accounts
- Call centre
- Customer Services
- CAD
- Operations
- Control
- HR
EXTERNAL CLIENTS:
- Clients
- Suppliers
- Sub contractors
go to method of application »
MAIN PURPOSE OF JOB:
- Manage all services done in the area, client queries and manage service technicians.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Minimum 3 years management experience
- Customer Service experience
- People management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade B)
- Valid Driver’s Licence
- Conversant in SAIDSA requirements
DUTIES:
- Plan and manage the service callouts
- Liaise with clients with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Ensure proper stock control and counts in technical vehicles as well as inspections
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with Installations staff
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- People management, including all HR related issues as well as staff development
- Identify Training and development needs among staff and coach accordingly
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
- Check Installer drive sheets i.e. arrival and departure times at sites
- Check and distribute fines to installations staff and obtain signed AOD’s
- Check individual installers cellphone bills and obtain signed AOD’s
- Receive and attend to Listener notes and provide feedback
- Address emails received from internal departments and provide feedback
- Liaise telephonically with Installers and internal departments regarding technical queries
- Send technical vehicles for service and repair as and when required
- Investigate and report claims against the company and report damages that may have occurred
- Complete timesheets and schedules to be submitted to payroll
- Attend various training sessions
- Complete the annual recommitments with Installations staff
INTERNAL CLIENTS:
- Accounts
- Call centre
- Customer Services
- CAD
- Operations
- Control
EXTERNAL CLIENTS:
- Clients
- Suppliers
- Sub contractors
go to method of application »
Generic Job Purpose:
- As the Operations you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.
Occupational Level:
- Professionally Qualified and experienced specialists/mid-management
Subordinates:
- Guarding Manager
- Fleet Controller
Minimum Experience:
- 3-5 years’ experience in a similar environment
- 2-3 years’ management/supervisory experience
- 2-3 years’ experience in Operations
Minimum Qualification:
- Bachelor’s degree / Diploma (preferred)
Key Performance Area 1 (50%): Operations
- Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints.
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management
- Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
- Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
- Managing fuel consumption.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
- Overhead cost control to effectively manage the cost of service delivery.
Key Performance Area 4 (15%): People Management
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Key Performance Area 5 (15%): Governance and Reporting
- Implement governance and compliance policies and processes effectively.
- Identify, manage, and provide feedback on any risk exposure within the region.
- Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
- Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
- Prepare all relevant reports for stakeholders within required timeframes.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
- Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).
Competencies:
- Providing Leadership
- Communicating Information
- Building Relationships
- Driving Success
- Showing Resilience
- Investigating Issues
- Processing Details
- Structuring Tasks
- Giving Support
- Adjusting to Change
- Creating Innovation
- Evaluating Problems
Skills:
- Operational metrics
- Financial Management and Analytics
- Business Systems and processes
- Advanced Excel
- Negotiation skills
- Coaching
- Social Media
go to method of application »
- The above position is vacant at our Parow branch. The overall purpose of this position is to receive consignments from the vehicle crew and banks, sort and hand over to next party.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- At least 2 years’ experience in the security industry or similar role (Advantageous at FSG)
- Computer literate
- Ability to work under pressure
- Physically fit
Key Performance Areas: (not totally inclusive):
- Handling, sorting and receiving of consignments from the Boxroom; trucks or bank and clearing in the afternoon
- Taking responsibility for the bulk money
- Meeting strict deadlines
- Check trucks and make sure all doors are locked and consignments have been dropped into drop bins
- Report to Control Room after truck has left that all is in order
- Administration duties including filing and reporting
Other Personality Attributes and core competencies
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Pay attention to detail
- Customer focus
- Quality assurance
- Willing to work overtime
go to method of application »
- The overall purpose of this position is to manage the Head Office Fleet as well as company vehicle auctions and Policies within the Group.
Minimum Requirements:
- Grade 12
- Code 8 Driver's License
- At least 3 years’ experience in Motor Vehicle Assessment.
- Proficiency in MS Word.
- Strong Excel knowledge is essential.
- Ability to liaise professionally with Suppliers, personnel, and management at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Ability to work extended hours.
- Knowledge of South African Transport Legislation.
- Knowledge of Health and Safety Legislation and compliance.
- Report writing skills.
- Communication skills.
- Excellent verbal and written communication.
- Must be willing to travel.
Core competencies:
- Business acumen.
- Vision and influence.
- Analytical and critical thinking skills.
- Communication of direction and purpose.
- Goal setting.
- Self – development.
- Driving and managing change.
- Communication.
- Teamwork.
Job Specification:
Key Performance Areas (Not totally inclusive):
- Keep and maintain record of the CSA Fleet.
- Carry out Weekly Vehicle Inspections on CSA Fleet.
- Carry out Quarterly Physical Verifications of the CSA Fleet & assist with that of the Groups Vehicles pending Disposals at accessible Yards.
- Capture and Process Repair & Maintenance Quotes on GreenFleet Management System.
- Maintain Vehicle Service and License Schedules.
- Keep and Maintain record of Drivers and Driver Qualifications based at CSA.
- Receive and mail Daily Exception Alerts to relevant Managers.
- Deal with any CSA Fine queries and CSA Department audits and oversee the CSA Group Fines Management and staff.
- Manage the Groups Driver Authorisation Compliance Database.
- Manage Group Awareness as to Hazardous Material / Waste in the Fleet Space.
- Quality checks of Inhouse Workshops.
- Manage Vehicle Disposals/Auctions in line with Policy and including all relevant Departments working. together with the Group Fleet Analyst.
- Carry out at least one Branch visit per Month.
- Send out Weekly Approved Driver/s Report.
- Attend all meetings where and when required.
go to method of application »
- A position for an Internal Auditor exists at the Helderkruin Corporate Office reporting to the Group Internal Audit Manager. The Internal Auditor is responsible to provide leadership and direction in the internal audit function. Incorporating risk assessment and compliance to the internal control environment, good corporate governance processes and King IV across the Fidelity Services Group.
Experience, Requirements and Qualifications:
- B. Degree (Internal Audit)/ Diploma in Internal Audit or Equivalent.
- Minimum of 3 years’ Auditing Experience.
- Working towards obtaining the CIA qualification.
- Own Reliable Transport with a valid driver's license.
- Willingness to Travel if and when required.
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet.
- No Criminal record or any Pending Cases.
- Has a good command of the English language.
- Understanding Auditing processes and procedures.
- Experience and Working knowledge of Risk Assurance.
Job Description: (not totally Inclusive)
- Accountable for ensuring deadlines are met, and work meet the required standard.
- Responsible for ensuring working papers and findings raised are factually accurate and that all working papers/findings are supported and cross-reference to evidence.
- Responsible for Filing, and Archiving
- Quality of own work
- Generate audit findings by deadlines for review by Internal Audit Manager.
- Responsible for the integrity of reporting
- Ensure all information is filed, updated and readily available as required.
- Overtime – official will be required to work overtime when operationally required.
- Official will conduct himself or herself in line with the IIA Code of Ethics including the “Rule of Conduct for Internal Auditors”
Competencies Required
- Presenting and communicating information
- Business writing and reporting
- Investigating Issues
- Evaluating Problems
- Attention to detail
- Working with people and giving support
- Persuading and influencing
- Structuring Tasks
- Processing Details
- Creating Innovation and Adjusting to Change
- Business acumen
- Deadline Driven
- Driving Success
- Building Relationships
- Showing Resilience
Closing Date 18 August 2023
go to method of application »
- The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
Qualifications, experience and other competencies required:
- Matric
- Minimum Grade B PSIRA accredited and registered
- MIB/VIP Training
- Minimum of 3 years in security industry
- No criminal record or any pending cases
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must be able to stand for long hours
- Computer literate an advantage
- Must have Casino experience
- Must reside in Wattville / Brakpan Area
Job Specification
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Crowd Control and VIP Protection
- Completing relevant registers
- Standard duties as per training
- Response to alarms and incidents
Core Competencies:
- Good communication skills in English both written and verbal
- Able to work under pressure
- Able to follow instructions accurately
Closing Date: 18 August 2023
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail