Field Line Manager - Commercial - Gqeberha/Port Elizabeth at Fidelity Services Group

MAIN PURPOSE OF JOB:

• Manage all services done in the area, client queries and manage service technicians.

QUALIFICATION & EXPERIENCE:

• Grade 12 or equivalent
• Minimum 3 years management experience
• Customer Service experience
• People management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, Listener, Outlook, Internet
• Knowledge of Listener advantageous
• PSIRA Registered (Grade B)
• Valid Driver’s Licence
• Conversant in SAIDSA requirements

DUTIES:

• Plan and manage the service callouts
• Liaise with clients with regards to technical and account queries
• Meeting Field Force Transformation (FFT) targets
• Ensure proper stock control and counts in technical vehicles as well as inspections
• Manage Health and Safety and injuries on duties
• Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
• Conduct SHE meetings and toolbox talks with Installations staff
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• People management, including all HR related issues as well as staff development
• Identify Training and development needs among staff and coach accordingly
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing
• Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
• Check Installer drive sheets i.e. arrival and departure times at sites
• Check and distribute fines to installations staff and obtain signed AOD’s
• Check individual installers cellphone bills and obtain signed AOD’s
• Receive and attend to Listener notes and provide feedback
• Address emails received from internal departments and provide feedback
• Liaise telephonically with Installers and internal departments regarding technical queries
• Send technical vehicles for service and repair as and when required
• Investigate and report claims against the company and report damages that may have occurred
• Complete timesheets and schedules to be submitted to payroll
• Attend various training sessions
• Complete the annual recommitments with Installations staff

INTERNAL CLIENTS:

• Accounts
• Call centre
• Customer Services
• CAD
• Operations
• Control

EXTERNAL CLIENTS:

• Clients
• Suppliers
• Sub contractors