Jobs at Capitec Bank

About the role

• The role will support the Product Head in producing the best product; optimizing the product through directing the building and development of the product throughout its life cycle, partnering, and collaborating with the Software Development Manager and teams around the sequence/priority in which to build and develop the product. 

Our Ideal candidate has:

• An Engineering degree or any related qualification. 
• At least 8 years’ management experience; senior level product development or product manager/owner 
• 5+ years’ experience managing, developing, and delivering a product previously. 
• Tactical and Operational Levels: You’ve worked at both tactical and operational levels, providing input into product strategy and business planning.
• Integration of Business and Technical Segments: You’ve successfully integrated business and technical product segments to achieve objectives and delivery targets.
• Effective Communication: You have experience communicating with both technical and non-technical stakeholders across multiple business units.
• Document Authoring: You’ve authored documents related to the product life cycle, including business plans, product roadmaps, business cases, and requirements.
• Usability Studies and Data-Driven Decision-Making: You’ve conducted usability studies, customer research, and used data and metrics to test theories, confirm assumptions, and measure success.
• Client Development and Product Validation: You’ve validated products through customer feedback and aligned operational initiatives with corporate strategies.
• Cross-Functional Team Management: You’ve achieved goals and objectives by managing cross-functional teams, including hybrid teams.
• Business Development in Banking/Financial Landscape: You have experience in business development within the banking and financial sector.

Conditions of employment

• Clear criminal and credit record

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

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Purpose Statement

• The Systems Analyst will play a key role in supporting the execution of technology initiatives aimed at enhancing business improvement and digital client engagement for SME clients.
• This role requires a detail-oriented individual with strong analytical skills and technical expertise to analyze requirements, propose solutions, and ensure technical alignment with project goals throughout the Software Development Life Cycle (SDLC).

Experience

Minimum:

• 3 - 5 years’ experience in Systems Design and Analysis within the functional area
• SQL 

Ideal:

• Jira
• Confluence

Advanced knowledge and understanding of: 

• Systems Analysis Methodologies
• ITIL Principles and the application thereof

Good understanding of:

• Banking systems
• Banking business models
• Card Processing
• Best practices for Quality Assurance (QA)

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Systems
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• National Diploma in Information Technology - Computer Science or Information Technology - Programming

Knowledge

Minimum:

• Advanced knowledge and understanding of:
• Automation tools
• SQL

Ideal:

• Project Management and coordination:
• Documentation including assistance with drafting source documents for training purposes

Programming:

• MS SQL (including Data Management)
• Web Services
• .NET Frameworks
• XML 
• JSON 
• HTML, CSS and JavaScript

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Problem solving skills
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone
• Required to be available after hours in case of emergency

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Purpose Statement

• The level III Software Engineer plays an integral part in a cross-functional team dedicated to the full software development lifecycle, from concept, to development to deployment and ultimately operating of each product. At this level, Software Engineers are responsible to design, develop, test, deploy, maintain and enhance complex software systems and applications, considering scalability, performance and future requirements. Responsible to guide and support developers and stakeholders in scoping, progress, status and resolution of engineering problems.
• The Full Stack Software Engineer plays a crucial role in developing and maintaining both front-end and back-end components of web applications and works on all layers of the application stack. They are therefore responsible for applying a holistic approach to building solutions that not only offer optimum performance, reliability, and scale but also create great client experiences.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge and Experience

Experience:

• 6+ years’ proven experience in both front- and back-end software development, project delivery and implementation (in relevant development technologies/language). Experience with modern front-end and back-end frameworks and technologies

Knowledge: 

Is able to apply expert knowledge and develop others understanding  of the following:

• IT systems development processes (SDLC)
• Application development
• Advanced programming concepts
• Advanced algorithms and data structures
• Design Patterns
• Version Control
• Testing practices
• Database systems and query optimization (e.g., SQL, NoSQL).
• RESTful API design and integration.
• Cloud computing platforms and services (e.g., AWS, Azure).
• Advanced Microservice and event driven architectures

Deployment using kubernetes and containerization

•  Responsive design principles and mobile-first development.
•  Browser compatibility issues and performance optimisation.
•  Front-end build tools and package managers

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Additional Information

• Clear criminal and credit record

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Purpose Statement

To contribute towards fit for purpose, safe and accessible building infrastructure for Capitec staff and clients through:

• Coordinating all tasks and projects relating to the Capitec property portfolio
• Quality controlling all building infrastructure to comply with internal standards and external legislation (look, feel, function, cleanliness, hygiene, and pest control). 

Experience

Minimum:

• At least 3 - 4 years’ experience in an office/facilities management position in a professional environment
• 2 Years’ experience in the building/construction and retail shop fitting environment 
• Proven experience in coordinating various task simultaneously 
• Supervision of people, especially 3rd party service providers
• Coordination and control of stock and supplies
• Organising and controlling site cleaning and maintenance

Ideal:

• 4+ years’ experience in an office/facilities management position in a professional environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• National Diploma in Office Management and Technology / Office Administration

Knowledge

Minimum:

• Admin and office systems (i.e. record compilation and keeping)
• Basic business and accounting 
• Quality principles and practice
• Health and Safety regulatory requirements
• Buildings and building systems
• Client interaction
• People management practices and principles.
• Understanding of the construction environment, technical building terms and brand values
• Technical / maintenance know how
• Fundamental administration and document control practices

Ideal:

• SAP Plant Maintenance or similar system
• Good Project Management knowledge

Skills

• Administration Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

go to method of application »

Purpose Statement

• To apply deep subject matter expertise to influence the development and integration of UX standards into the product development life cycle.
• To work independently and assume decision making authority and ownership of the successful end-to-end delivery (development, implementation, evaluation and enhancement) of complex UX solutions, in line with the business, product and UX strategies, as well as brand fundamentals.
• Spearhead UX operations by implementing processes, documentation, and cross-functional collaboration to streamline design workflows and elevate user experiences.

Education (Minimum)

• A relevant tertiary qualification in Design

Education (Ideal or Preferred)

• Bachelor's Degree in Design

Knowledge and Experience

Experience:

Minimum:

• 4 - 5 years’ experience in User Experience design.
• Strong creative background to support UX methodologies.
• Experience in leading projects from beginning to end.
• Experience reporting to, presenting and engaging with Product Owners and Heads.
• Proven experience in conducting user research, interviews, surveys and usability studies, and translate findings into UX requirements.
• Strong experience in translating feature requirements into visual designs across platforms.
• Strong usability testing experience.
• Proven experience in using UX tools.
• Experience in championing design thinking for a wide range of products.

Ideal:

• Experience in the financial sector would be advantageous. 
• Creative background to support UX methodologies would be advantageous.
• Experience or background in analytics would be advantageous.
• Proficiency in Figma.

Knowledge:

Minimum:

• Excellent knowledge of User Experience design, principles, best practises and trends.
• Expert knowledge of UX design principles and techniques.
• Expert knowledge of design techniques (e.g., prototyping). 
• Expert understanding of visual elements (layout, type and fonts).
• Expert understanding of how best to employ these tools, techniques and principles in designs. 
• Agile project management principles.

Ideal:

• Knowledge of psychology, anthropology, and/or behavioural science (as it pertains to CX/UX principles).  
• Knowledge of analytics and data.

Skills

• Decision making skills
• Project Management Skills (Methodolgy Specific)
• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Additional Information

• Clear criminal and credit record

go to method of application »

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system