Jobs at BETSoftware

You Bring:

• Relevant HR qualification or studying towards.
• 2 years of experience in HR/Talent Administration. 
• Interpersonal with good communicative skills.
• Demonstrate exceptional attention to detail.
• Good relationship management.
• Must be self-motivated, driven, results-orientated and able to take accountability.
• Strong reporting and computer skills, with proficient knowledge of MS Office, and the ability to learn and utilise company personnel systems.

What You’ll Do

• Ensuring all candidate CVs are added to our Applicant Tracking System (ATS).
• Arranging and coordinating travel arrangements should this be required for interviews or onboarding.
• Coordinate the scheduling of interviews with Talent Acquisition and respective Hiring Managers.
• Facilitate and conduct all pre-employment checks on shortlisted candidates.
• Liaise with candidates to facilitate an effective recruitment and onboarding process.
• Support the onboarding process by compiling timeous employment packs for payroll take-on.
• Work closely with payroll in order to ensure a smooth and timeous onboarding for new Team Members.
• Ensure accurate and up-to-date maintenance of the Applicant Tracking System (ATS).
• Provide effective support in job boards/ATS tracking, by ensuring relevant vacancies are live on the various platforms.
• Ensure all candidates who do not meet the requirements are advised by way of formal communication in line with the communication strategy.
• Update and maintain recruitment documents and spreadsheets on the HR Share Drive.
• Prepare and provide daily, weekly, and monthly reports. Attend weekly recruitment meetings.
• Support the recruitment Team by coordinating recruitment events and initiatives.
• Attend to ad hoc HR-related tasks/projects as and when the need arises.

Closing Date 05 August 2023

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You Bring:

• A minimum of 3 - 4 years’ experience in administration / Customer service.
• Must be computer literate with intermediate knowledge in Microsoft packages.
• Excellent time management and planning skills.
• Excellent verbal and written communication skills.
• Cooperative and communicative attitude with executive staff, managers, and employees.
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
• Critical thinking and problem-solving skills essential.
• Willingness to manage multiple tasks at once and adhere to guidelines and deadlines.

What You’ll Do:

• Schedule and attend stand up meeting for Software Development Teams.
• Preparation of meeting minutes and distributing minutes to all relevant Team Members / Managers / Team Leaders.
• Regular updates made to the Time and Attendance system. It is imperative that all Team Members hours are captured accurately, and the system is kept up to date.
• Monitor and manage the Time and Attendance system for the team to ensure that all Team Members clock in and out daily and escalate where necessary. 
• Reports extracted from Jarrison should be effectively utilized, to ensure time management of Team Members from start of day to end of day.
• Weekly planning of remote roster and ensuring that the roster is distributed to the team timeously.
• Maintain planning foresight and the Project Team calendar.
• Lead on knowledge sharing
• Ensure all decisions and changes are documented and stored accordingly.
• Work with key stakeholders to plan and track the delivery of projects from kick-off to closure.
• Track the day-to-day delivery of the projects.
• Handle routine administration queries and admin request received from Software Development Team Leaders  and be able to resolve these efficiently and effectively.
• Adhere to all administration policies, processes, systems and procedures in the performance of administrative and other duties.
• Maintain an accurate electronic filing system, ensuring that information is kept confidential.
• Operate in a neat, effective and organised manner.
• Open and sort incoming e-mails, arranging according to priority and brings urgent material to the attention of the Software Development Team Leader.
• Work closing with the Software Development Team Leader to maximise productivity of the team.
• Schedule daily /weekly catch up session with Software Development Team Leader to ensure effective communication of Team related assignments.
• Maintain an effective and productive relationship with Team Members. Will be required to provide support, leadership and motivation to guide team members in making consistent progress.
• Present progress and results of tasks to management and other interested parties in the form of  a weekly / monthly report.
• Conduct regular analyses of processes and procedures and making adjustments when necessary.

Closing Date 04 August 2023

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• As an Operational Support Specialist, you'll take center stage as the guardian angel of our esteemed betting company clients. Your mission, should you choose to accept it, is to ensure software systems glide effortlessly through the digital realm. You'll be the ultimate troubleshooter, taking on technical challenges and smashing them to smithereens!

You Bring:

• Knowledge of software applications/programs.
• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• The ability to multitask in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• A high level of attention to detail and showing resilience.
• An understanding of the betting industry.
• An understanding of DB’s and betting/deposit/withdrawal systems.
• Experience with SQL.
• Experience with conducting risk-based investigations, including anti-money laundering.

What You’ll Do:

• Providing day-to-day support to operational Teams from our betting company clients.
• Ensuring proper investigations are conducted when responding to queries or escalating to internal Teams.
• Customer journey improvement and support where needed by operations.
• System monitoring: continuously monitoring the software systems used by betting company clients, proactively identifying potential issues, and taking appropriate action to prevent disruptions.
• Working closely with product Teams to effectively integrate, manage, support and report on new products.
• Incident management: acting as the primary point of contact for betting company clients during critical incidents, ensuring timely resolutions and minimising downtime.
• Incident reporting: ensuring high level incident reports are documented, reviewed, and submitted to stakeholders in a timely manner.
• Stakeholder communication: liaising with internal Teams, including customer support, finance, marketing, and technology, to ensure effective coordination, timely information sharing, and alignment of operational objectives.
• Mandatory testing: ensuring the necessary steps are taken to conduct and review test cases during software releases.
• Customer support: providing exceptional customer support by addressing customer queries, troubleshooting account issues, and resolving disputes in a timely and professional manner.
• Continuous learning: staying abreast of industry trends, emerging technologies, and advancements in betting platforms and systems, to enhance personal knowledge and contribute to ongoing improvements in operations.
• Facilitate mentoring and coaching as required.
• Be actively involved in the recruitment of new Team Members when necessary.
• Oversee all aspects of the Team by facilitating and resolving issues through effective problem solving and communication skills.
• Maintain a current and future skills matrix for your Team.
• Create a culture for Teams that is aligned to BET values.
• Be available and on call after normal operational hours to support relevant Teams during instances where disaster management is needed, and for live issue management and live deploys.
• Any ad hoc tasks.

Closing Date 03 August 2023

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We Want You:

Are you a tech-savvy superhero with a passion for leading teams? BET Software is seeking an Infrastructure Team Lead who can provide guidance and leadership to a team of ICT professionals. Your role will involve supporting, enhancing, and developing IT infrastructure while upskilling and training team members. The infrastructure team acts as a center of excellence for ICT functional areas and the wider business units. Balancing day-to-day support activities with new capabilities and enhancements is crucial to the job.

Additionally, you'll be responsible for offering recommendations to the leadership team on managing ICT and Business priorities and acting as a subject matter expert across a group of systems.

You Bring:

• Relevant Diploma/Degree in Computer Science or Business-related field.
• At least 5+ years in a similar role and 3 Years as a Network/Security Team Lead.
• Proven Experience in IT Networking and Security – advanced levels.

Exposure to the following technologies/areas:

• • Windows Server
  • Storage
  • VMware – Virtualization
  • Red hat / Linux
  • Kubernetes
  • IaC
  • Reporting / Monitoring
  • Automation
  • Patching
  • Azure/Aws
  • Network TechnologieAdministration and Support.

• Administration and Support.
• Proven experience in managing and facilitating the mix of internal teams and external vendors as a part of product buildout.

What You’ll Do:

• Ensure implementation and continuous improvements of the ICT processes following best practice standards.
• Contribute to the development of ICT systems to improve ICT security within the organization.
• Plan, implement and maintain the security measures to protect the organisation's classified and unclassified systems, networks and data.
• Provide proper configuration and management of infrastructure components including storage, virtual and physical hardware/servers.
• Contribute to the development of the Disaster Recovery Plan and provide its testing and maintenance.
• Keep up with the latest ICT infrastructure technologies.
• Ensure infrastructure standards by researching new technologies that will benefit the organisation.
• Managing the IT infrastructure through its complete life cycle, including implementations,
• preventative maintenance, capacity planning and interconnectivity
• Procurement of IT infrastructure components.
• Software/hardware licence management and forecasting to ensure compliance and certification to meet requirements.
• Coordinate IT infrastructure-related technical evaluations, reports, and systems analysis with recommendations.
• Quality assurance of IT infrastructure, overall systems standards (both on-premise and cloud).
• Be the Technical Owner on assigned projects and developments.
• Manage vendor and contractor relationships on projects and act as key supplier liaison regarding infrastructure.
• Participate or lead special project work as appropriate and as required.

Closing Date 31 July 2023

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We Want You:

• Calling all marketing mavens and coordination connoisseurs! Are you ready to take the stage as our Senior Marketing Coordinator extraordinaire?  Your marketing magic will orchestrate mind-blowing marketing initiatives across our company. From digital domains, to social media spectacles, you'll make our brand shine like a supernova on every platform.
• Can you imagine painting with vibrant branding elements, creating an unmistakable harmony across the marketing universe? How about coordinating eye-catching content that captivates our audience and sparks curiosity to explore the BET Software galaxy?
• You won’t be just a marketing marvel, but an analytics alchemist too! You’ll track, measure, and analyse campaign impact, revealing the secret sauce behind our success. Fine-tuning strategies and staying light years ahead of the competition will be part of this adventure.
• In an environment where innovation and creativity shine, are you ready to shine brighter than a shooting star? Thrilling missions and a culture of imagination and camaraderie await, so, come join the brilliant minds on our Team who are passionate about marketing.

You Bring:

• Relevant degree in Marketing/Communications or related field.
• 2 – 3 years of Marketing and/or Digital Marketing experience.
• 6 months – 1 years of management experience.
• 3 – 5 years of event or project management experience.
• Critical thinking with strong problem-solving skills and research proficiencies.
• The ability to comprehend and interpret strategies and consumer behaviour.
• Knowledge of Content Management Systems (CMS).
• Strong MS Office and Google Suite knowledge.
• The ability to gather large amounts of data and convert it into meaningful analysis.
• Solid organisational skills and being detail-oriented.
• The ability to work under pressure and meet strict deadlines.
• A creative mind with strong written and verbal communication skills.
• The ability to simplify complex information into a user-friendly format.
• The ability to be a consistent Team player who is willing to go the extra mile to ensure Team success.
• Excellent communication skills (verbal and written).
• Strong research skills, the ability to pay attention to detail, and taking accountability.
• The ability to work in a fast-paced, growing environment under pressure.
• Strong planning and problem-solving skills.
• Excellent reporting skills.

What You’ll Do:

• Market segmentation and aligning events and concepts for specific markets.
• Event management, including planning, branding and working with social media and the Marketing Team for promotions.
• Assist with division coordination, which could include product ordering, sample coordination, marketing material distribution (POS and merchandising solutions), etc.
• Be responsible for enhancing the company website and intranet, and create content for newsletters, press releases and social media sites.
• Monitor social pages on a constant basis ensuring that the brand image is kept active.
• Handle regional specific campaigns and events roll out such as Team culture initiatives and Townhalls.
• Analyse competitors and trends to ensure our brand remains innovative and ahead of the competition.
• Identify synergies to exploit for business growth and brand awareness.
• Assist to amplify CSI projects for the benefit of growing the BET brand.
• Report on all activities.
• Develop long-term marketing strategies and establish attainable tangible goals for the Marketing Team.
• Work with other departments to ensure that marketing activities are in line with the larger goals of the entire company.
• Set marketing budgets, create projects, direct resources, and establish benchmarks that ensure budget goals are met.
• Develop strategies and plans to increase brand awareness and market share.
• Analyse data, including financial statements, market research, and customer surveys, to identify trends that could affect the company’s products or services.
• Utilise digital, traditional and direct marketing tactics that achieve measurable results.
• Conduct market research to identify potential customers and analyse their needs and interests.
• Develop marketing plans and strategies, such as creating brochures, flyers, or other printed materials for use in advertisements or mailings.
• Review and approve advertisements, brochures, flyers, commercials, and other marketing materials created by advertising agencies or other companies on behalf of clients.
• Create budgets for marketing campaigns and ad campaigns for specific clients.
• Identify and assess new technologies or trends in marketing that could affect the company and business strategy or goals.
• Establish and maintain relationships with clients and other contacts in the industry to promote products or services.
• Coordinate with designers and other Team Members to create effective advertising campaigns.

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We Want You:

• Yes, we’re looking for you: a dedicated Application Support Analyst, who will identify and resolve any issues relating to BET Software’s systems operation, implementation, functions, and upgrades. You will create product problem reports, perform troubleshooting, and either create or take action based on standard operating procedure documents (SOP’s), as required for each issue.

You Bring:

• Preferred qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma).
• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.

Nice to Have:

• Experience on an IT service desk.
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic etc.
• Experience in ITIL Foundation.

What You’ll Do:

• Choose, refine, and establish metrics to be used as a baseline for monitoring.
• Ensure the correct tools, access, and visibility is established to ensure effective monitoring.
• Identify the proper escalation procedure and execute it when deviations occur.
• Follow up to ensure reports/incidents have been received and are being evaluated.
• Escalate if reports/incidents are not resolved within the time span agreed.
• Ensure storage and archiving processes are functioning correctly.
• Actively seek to provide as much information as possible to the Support Team within the shortest time.
• Use remote tools as appropriate.
• Use diagnostic tools, techniques, and SOPs.
• Identify relevant data to the alert, incident, and issue and inform support.
• Refer the alert, incident, and issue to the relevant party.
• Manage the incident queue for escalation to the second-line support where necessary, including triage and re-prioritization.
• Identify areas of improvement and recommend improvements.
• Escalate statistics to management indicating the impact of these changes or the lack of change.
• Identify the need for new SOPs or SOP updates.
• Create or update relevant documents as more information becomes available.
• Identify and record trends, and performance patterns that can be analysed to provide useful analytics.

Closing Date 28 July 2023

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We Want You:

• Are you an expert that can support all IT Helpdesk services by providing day-to-day technical support to all internal users in a company? Are you comfortable with providing remote desktop support for Windows applications including VoIP, surveillance, network faults, and user administration, as well as responding to customer queries as the first point of contact? Can you do all this while adhering to all the policies and procedures of the BET Software IT Helpdesk Department? If that sounds like you, then we have the perfect opportunity for you as an IT Helpdesk Technician.

You Bring:

• Matric
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) required.
• ITIL Foundation certification required.
• At least 2 years’ experience in a service desk/helpdesk environment, infrastructure remote support.
• Experience with Service Level Agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

Nice To Have:

• Diploma or degree in Computer Systems;
• Microsoft Systems Engineer (MCSE).

What You’ll Do:

• Technical support for all IT Helpdesk services.
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any and all escalations relating to infrastructure.
• Provide day-to-day technical support for all Hollywood Group/BET Software services and third-party products.
• Administer, install, configure and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, analogue phone lines, fiber lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN and hardware-related faults.
• Provide assistance on antivirus products.
• Ability to administer user accounts on Active Directory.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware-related faults.
• Monitoring connectivity alerts and backup alerts.
• Interface when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Compile technical standard operating procedures for all known errors.
• Compile and assist with daily incidents, service requests and change management reporting.
• Feedback to customers on the status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.
• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Closing Date 28 July 2023

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We Want You:

• We are on a quest to find an IT Field Technician that has a passion for fixing computer systems and networks. An “IT artisan” that doesn’t carry any weapons, but is excellent in troubleshooting, maintaining, and repairing equipment. We are looking for a lover of all things related to electronics, telecom equipment, network equipment, and computers.
• The ideal function of this position is to ensure the stability, integrity, and efficient operation of information systems, including but not limited to voice, data, and wireless network services. The successful candidate might be based on site or might be required to travel to branches within our group and document site-specific infrastructure detail. We are not expecting you to be a Schumacher or Hamliton, but you should be able to get from point A to point B.

You Bring:

• Matric required.
• CompTIA Network + required.
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) required.
• At least 3 years’ experience working onsite supporting customers.
• Experience with service level agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

Nice To Have

• Microsoft Systems Engineer (MCSE) advantageous.
• ITIL Foundation certification advantageous.

What You’ll Do:

• Provide service excellence through customer centricity to all customers of the Hollywood Group.
• Set up, maintain or repair computer equipment and related devices.
• Train users to work with new computer hardware or software.
• Document changes, revision and problems.
• Capture time in the ITSM ticketing system  that has been spent on tasks or customer queries correctly.
• Management of ITSM ticketing system aligned with ITIL framework reporting and time management.
• Management of any and all escalations relating to infrastructure.
• Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software of the Hollywood Group daily.
• Deal with telephone equipment, cabling, all computer equipment and end-user products.
• Network installations and troubleshooting.
• Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
• A Field Service Technician is accountable for managing client relations when onsite and for keeping the customer updated on any direct communication or assurances that the Field Service Technician has made to the customer while onsite.
• Provide basic end-user training.
• Responsible for following all company policies and procedures as well as ensuring all Hollywood Group-owned property and equipment is maintained and kept in working order and is always kept safe.
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all times correctly and accurately in the ticketing system.
• Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation, Matrices and ITSM RACI.
• Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
• Compile technical reports and documentation accurately and detailed regarding the customer site. 
• Compile and assist with daily incidents, service requests and change management reporting.
• Feedback to the customer on the status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.
• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Closing Date 28 July 2023