Job Vacancies at Standard Bank Group

Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5) would be advantageous

Experience 

• 1-2 years previous banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of the functions of other departments within the branch
• Retail experience

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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Job Description

To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree

Experience Required

• Relationship Banking (Client Coverage)
• Business & Commercial Clients
• 3-4 years
• Experience as a Business Banker/managing a portfolio in the entrepreneur environment is preferable. This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the entrepreneur market. Previous experience as an Account Analyst or Relationship type role responsible for servicing business customers and preparing credit applications.

Additional Information

Behavioral Competencies:

• Directing People
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Risk Identification

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Job Description

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience

• 1-2 years branch banking experience with exposure to enquiries
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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Job Description

To apply computer science theories, principals to create, refactor moderate to complex programs/scripts, integration software services. To design complex specifications, code, test, debug, enhance programs within the Continuous delivery pipelines and provide support, maintenance of systems, programmes. To execute software developer responsibilities according to Engineer practice, standards, frameworks, roadmaps and the architects application standards. Participate in reviews of colleagues' work

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

• Software Engineering
• Minimum of 5 years experience in  translating business and functional requirements into technical specifications and developing the programming code to create the solutions. Proven experience in modern engineering practices i.e. dev ops, agile. Technical experience in Java, Groovy, Web Harvest, XPath and JSON. Experience with WorkFusion 10 ODF2 framework, OCR,  XML,REST/Web Services, SQL, and relational database experience

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Agile Development
• Application Support
• Design Patterns
• DEVOPS
• Infrastructure as Code (IaC)

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Job Description

To analyse and research the internal and external Cyber Security landscape, recommending amendments or alternative strategies and implement processes enabling the appropriate design and execution of initiatives relating to cyber incident response. To prevent risks and protect sensitive data and systems from infiltration or misuse and contribute to maturing the Cyber Security capability

Qualifications

• Degree in Information Technology ,Computer Science, Information Security or a related field
• 5 - 7 years Experience in IT Security, preferably in a Financial Institution, with noted experience in developing threat models, threat analysis, cyber and incident management, offensive security, high level static and dynamic malware analysis
• 5 - 7 years Strong IT understanding, gaining insight into digital and platform operating models and cyber security trends and solutions 
• Strong knowledge of Security frameworks, standards, and best practices.

Additional Information

• Articulating Information
• Documenting Facts
• Examining Information
• Interpreting Data
• Making Decisions
• Providing Insights

Technical Competencies:

• Data Analysis
• Diagramming and Modelling
• Documenting
• Information Security
• IT Knowledge and IT Systems
• Research & Information Gathering

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Job Description

To implement cyber resilience programme through management and oversight of cyber security incident response across the Group, preventing cyber attacks, protecting sensitive data and systems from infiltration or misuse. To coordinate and prioritise actions during the containment and mitigating actions of incidents ensuring cyber sec policies, framework, procedures, and regulatory requirements are met. To provide Cyber Sec expert knowledge and technical skills in support of the InfoSec strategy

Qualifications

• First Degree in Information Technology
• 5 - 7 years Proven experience in risk management 
• 5 - 7 years Prior experience in providing managed services to customers and Experience in managing vendors/suppliers of professional IT services
• 5 - 7 years Strong IT understanding gaining insight into digital and platform operating models and Cyber Security trends and solutions, including experience in information security within the banking and /or financial services sector

Additional Information

• Articulating Information
• Directing People
• Empowering Individuals
• Managing Tasks
• Providing Insights

Technical Competencies:

• Data Analysis and Documenting
• Strong Project Management skills
• Experience in running Cyber awareness / Cyber simulations
• Creating and writing of Cyber Policies, procedures, standards, playbooks
• Process Engineering & Improvement
• Management Dashboarding and Reporting

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Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5) would be advantageous

Experience 

• 1-2 years previous banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of the functions of other departments within the branch
• Retail experience

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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Job Description

Manage and lead a team of Onboarding Consultants and Team Leaders, by planning, organizing and responsibly managing the operational area for effective client onboarding within Fraud Risk Management. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do. Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Onboarding Consultants and Team Leaders.

Qualifications

•  Degree in Banking

Minimum Experience

• 5-7 years Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment. Experience in a leadership role in fraud or similar environment. Ability to manage and lead people to deliver high levels of operational excellence and customer service

Additional Information

• Articulating Information
• Checking Details
• Directing People
• Empowering Individuals
• Establishing Rapport

Technical Competencies:

• Analysing and Interpreting Information
• Data Management (Administration)
• Fraud Detection and Management
• Query Resolution
• Verbal Communication
• Written Communication

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Job Description

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

Qualifications

• Business Commerce degree

Experience Required

• 5-7 years experience in client facing role including sales, credit and relationship management
• Relationship Banking (Client Coverage)
• Business & Commercial Banking

Additional Information

• Articulating Information
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport

Technical Competencies:

• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness

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Job Description

To provide full financial management services to various areas in the Bank. To engage and lead the development and implementation of processes, systems and controls in the Finance area.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Finance / Commerce
• Other Minimum Qualifications, Certifications or Professional Memberships: Honours Degree / CIMA / CA(SA)

Experience Required

• 3-4 Years Financial Accounting
• 1-2 Years Post Articles / Post Honours Financial Accounting
• 1-2 Years Financial Management in a Banking Environment

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Documenting Facts

Technical Competencies:

• Expense Processing
• Financial Accounting
• Financial Analysis
• Financial Management (Financial)
• Financial Systems Administration
• Interpreting Financial Statements
• Stakeholder Management

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Job Description

• To provide critical Merchant client service by executing timely and accurate amendments, updates and any other policy administration to new and current policies in order to facilitate client satisfaction, client retention, cost efficiency and business profitability.                                
• The Merchant Call Centre Consultant is responsible for supporting the business and technical needs of our growing merchant base. As a Merchant Call Centre Representative you will be assisting existing merchants with first-level support on Merchant products, accounts and point of sale devices (POS) through inbound phone calls or e-mail. The department is responsible for resolving any Merchant related faults quickly and efficiently, including a broad range of queries from POS errors to settlement queries. The department will log all relevant calls /incidents while providing first-line investigation and diagnosis, escalating calls /incidents that they unable to resolve within the agreed timescales.         

Qualifications

• Secondary/High school/A levels/Matric
• NQF Level 5 Financial Related Qualification

Experience Required

• Customer Service 1-2years
• Contact Centre 1-2years
• Merchant Solutions Servicing 1-2years (advantageous )

Additional Information

• Telephone Caller Handling
• The ability to solve problems and queries and make suggestions, related to product or service delivery across multiple query/ product types in a conversational manner. Ability to hold a 
• conversation, use a telephone and the system simultaneously (multi-tasking) while adapting communication style. Can ask open ended questions, listen and take time to ensure understanding  and clarity. The ability to organise thoughts, summarise, frame and simplify the conversation.
• Client Servicing
• The ability to respond to client requirements, queries and complaints and log order entries into  relevant company system.
• Difficult Calls Management
• The ability to diffuse difficult situations in order to address a customer's problems effectively.
• Query Resolution - The ability to handle queries effectively and formulate appropriate responses.

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Job Description

To support the Banker, Enterprise (i.e., Portfolio & Multi-Channel) with the day-to-day administration, portfolio management, sales, operational and credit management functions for an allocated portfolio. To ensure that all compliance requirements within the portfolio are met and act as a contact point for the client, providing sales and service fulfilment aligned to segment targets.

Qualifications

• First Degree: Business Commerce

Experience Required

• 3-4 years Experience as an Account Analyst with exposure to lending principles,
• sales and client servicing. Experience in a back-office Account Support or
• Client Service Support role to understand how to interact with clients as
• well as to process client queries and requests. Experience in Credit or
• Retail Credit Collections responsible to complete credit applications. Must
• have relevant intermediary experience in respect of FAIS.
• Relationship Banking (Client Coverage)
• Business & Commercial Banking

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Embracing Change

Technical Competencies:

• Account Opening & Maintenance
• Evaluating Risk Management Effectiveness
• Financial Acumen
• Product and Services Knowledge
• Product Related Systems (Business Banking)

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Job Description

To assist the Manager, VAF Outsource to achieve execution excellence through managing the Outsourced Operational processes for both on book and post write off litigation end-to-end and in accordance with the organisational and departmental strategies; rules and regulations. To assume full responsibility, management and control of all people and activities within the functional area;To lead, upskill, coach, and support the Vendor team toward achieving departmental goals and objectives and focusing on internal and external customer service. To control and improve provision adequacy, collections, system developments, Costs and collection strategies through the introduction of best practice and maintaining appropriate and uniform collections policies and practices across all portfolios;To give assistance and Support to our Business partners (Internal and External) on managing risk and provisions in ensuring matters worked within agreed SLA days. Ensure adherence to all legislature and compliance standards to ensure Bank not placed at risk. 

Qualifications

• Completed Matric
• Finance and Accounting Diploma

Experience

• 3 - 4 years collections experience will be an advantage, A good Knowledge of the Vehicle and Asset Finance Collections systems, policies, and procedures

Additional Information

• Examining Information
• Directing People
• Team Working
• Taking Action
• Resolving Conflict

Technical Competencies

• Handling Difficult Calls
• Query Resolution
• Collections
• Verbal Communication
• Risk Awareness

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Job Description

To contribute to the development and maintenance of the Risk Based Approach (RBA), Product Risk Assessment (PRA) and Business Risk Assessment (BRA) Frameworks and Methodologies. To implement the Framework and Methodologies across the Group, to ensure that business is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation.

Qualifications

• Degree in Risk Management,  Bus. Comm., Fin.&Acc., Audit, Banking, Legal, IT, Info. Science or appropriate field of study. 

Experience Required

• Group Anti Financial Crime
• Financial Crime Risk Management
• 3 - 4 years - The role requires an expert in Compliance with profound knowledge of the full dimensions of the field, but deep expertise in the relevant area of specialisation. Regulatory environment savvy, with the proven ability to influence all levels of employees across multiple countries and business areas to effectively implement compliance frameworks.
• 5 - 7 years experience - AML/CFT frameworks across different jurisdictions. Strategic planning and operationalisation. Risk assessment and risk based approach to compliance. Policies, procedures, guidance and advisory. Technology software i.e. MS Excel, Power BI, SAS, etc.

Additional Information

• Articulating Information
• Challenging Ideas
• Checking Details
• Convincing People
• Generating Ideas
• Interacting with People

Technical Competencies:

• Compliance
• Financial Industry Regulatory Framework
• Information Management
• Legal Compliance
• Promote Good Governance, Risk & Control
• Risk Management

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Job Description

Develop & maintain a comprehensive Data Management capability which ensures high quality data inputs & outputs. To pro-actively support and direct the automation and streamlining of existing reporting in the most efficient manner possible, including predictive models. Design, develop, implement, maintain & optimise the relevant platforms to produce appropriate financial performance. To provide insight and analysis with regards to the profitability and success of the various drivers within the division. To assist in all year end, budgeting, RE and auditing procedures. Provide support to the functional heads and together drive alignment of support and strategy

Qualifications

• Type of Qualification: Bachelor's Degree

Experience

• Minimum of 5 years experience  applying information management systems, business data models, enterprise-wide reports and dashboard platforms in the practical work environment.

Additional Information

• Problem Solving
• Planning
• Decision Making
• Logical thinker, detail-conscious, methodical
• Good verbal and written communication skills

Technical Competencies:

• Computer literacy (i.e. SQL ,SAS Microsoft office).
• Statistical and data report scripting and writing skills.
• Analytical skills
• Forecasting and developing predictive models

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Job Description

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

• Type of Qualification: NQF Level 5
• Field of Study: FAIS 

Experience Required

• Client Coverage
• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

• Type of Qualification: NQF Level 5
• Field of Study: FAIS Accredited 

Experience Required

• Client Coverage
• Personal and Private Banking
• 1-2 years
• Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

Qualifications

• Type of Qualification: NQF Level 5
• Field of Study: FAIS Accredited 

Experience Required

• Client Coverage
• Personal and Private Banking
• 1-2 years
• Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

• Checking Details
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

The purpose of this role is to assess, value and manage the Equity and Equity Finance book of CIB, as well as play a role in valuation and reporting of other equity exposures across the wider Standard Bank Group.

The successful incumbent is required to play a key role in risk-assessing and mitigating, originating, managing and reporting Equity and Equity Finance transactions originated by the Structured Capital (SC) team, the Coverage team or Equity Capital Markets (ECM) team.

Key Outputs in this role: 

• Provide direct (specialist / professional) Equity Risk origination services at the customer interface to the Specialized Front Office and Originating team.
• Assessing or Preparing formal Equity  Applications:
• Building Risk partnership with relevant stakeholders and communication. 
• Providing independent Risk oversight in terms of carrying values of investments.
• Managing the Equity and Equity Finance portfolios over their respective tenors

Qualifications

• Degree in Commerce, Finance and/or Engineering 
• CFA / CA (SA) / CIMA, BSE Engineering (preferred)
• Other Preferred Accreditation : Credit / Risk Management Qualifications (FRM / PRM)
• 7 - 10 years in a Risk Management function - experience and application of extensive credit and/or equity risk management, preferably in a Corporate & Investment Banking or private equity environment
• 5 - 7 years in an Investment Banking function - experience working on structured transactions, mergers & acquisitions and/or project finance deals and investment vehicles
• 5 - 7 years in a Finance function - experience interpreting company financials (balance sheets, cash flow projections, etc. but with specific experience in mergers, valuation or higher risk transactions)

Additional Information

• Generating ideas
• Interpreting Data
• Detail-orientated
• Exploring Possibilities
• Providing Insights
• Seizing Opportunities
• Assertiveness / Resilience 
• Pursuing Goals
• Convincing and influencing People
• High regard for teamwork and collaboration

Technical Competencies:

• Capital Markets
• Company Valuations
• Fundamental Investment Analysis
• Credit and Risk identification and assessment
• Financial statement analysis including a strong emphasis on cash flow
• Working knowledge of legal issues around preference Shares, Dividends, Company and Shareholder issues 

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Job Description

Assess and evaluate lending applications for clients using sound credit risk and affordability assessments, financial principles and credit policies which will support the bank’s asset book growth and manage credit losses by ensuring that lending credit principles are applied and that lending is within the Bank’s risk appetite parameters. This will include the spectrum of lending products available to business segment clients, including specialised lending, trade finance, debtors finance, commercial property finance, Agriculture (in particular) and others, dependant on the client and segment within which the Manager operates..

Qualifications

• Type of Qualification: Undergraduate Degree 
• Field of Study: Business Commerce or Finance and Accounting

Experience Required

• Credit Risk-BCC
• Risk & Corporate Affairs
• Minimum of 5-7 years Experience in intuitive credit assessment and decisioning in relevant segment and products ( Agri ). Thorough knowledge and understanding of financial statements. Knowledge and understanding of repayment structures, collateral and collection processes within the banking environment. Understanding of legalities associated with lending and collateral. 
• Domestic/ local travel may be required

Additional Information

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Examining Information

Technical Competencies:

• Compliance
• Risk Management
• Stakeholder Management
• Strategic Alignment & Execution
• Strategic Planning and Reporting

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Job Description

To create relevant and high quality multimedia creative solutions that meet business objectives and have impact with our clients while building our brand and driving commercial value.

Qualifications

• A degree in Design Studies would be a minimum requirement for this role.
• A Graphic Design Diploma would be required as a minimum requirement for this

Experience:

• Creative Multimedia Agency Design experience with creative development expertise would be a critical requirement for this role.

Key Responsibilities:

• Engage collaboratively with Business, Marketing & Communication Managers and Studio resources in the development of creative ideas that enhance our creative solutions, exceeds customer expectations, enhance the Standard Bank image and reputation and creates business value.
• Build and maintain effective relationships with both internal and external stakeholders in order to establish rapport and trust to be able to challenge and shape multimedia design options that build and enhance the image and brand of Standard Bank and realise the strategic objectives of the Bank.
• Develop a detailed understanding and interpretation of the strategies and challenges of a relevant portfolio of Business lines and/or Corporate Functions in order to effectively partner with stakeholders

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Checking Details
• Establishing Rapport
• Examining Information
• Generating Ideas
• Making Decisions
• Managing Tasks
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Digital Media Applications
• Effective Design
• Research & Information Gathering

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Job Description

• Ensuring superior customer service delivery
• Management of the Third party and recovery claims with service providers.
• Achieving the financial performance indicators

Qualifications

• Minimum educational qualifications should be matric certificate
• Must be FAIS compliant
• Must be computer literate
• Insurance related and Legal qualifications would be an advantage

Experience Required

• 3 years Recovery, Liabilities& Legal experience will be an advantage

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Active Listening
• Business Process Improvement
• Continuous Process Improvement
• Financial and Accounting Control
• Financial Systems Administration
• Verbal Communication

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Job Description

To manage the delivery of projects through the application of best practice project management skills, tools and techniques, whilst engaging with and leading cross-functional teams to deliver scalable business solutions within the required parameters in terms of scope, cost and quality.

Qualifications

• Degree in Behavioural Economics / Psychology / Social Sciences / Business Commerce 

Experience Required

• 3-4 years experience in experimentation design, testing and measurement within financial services. Able to highlight recommendations based on economic and behavioural analysis.
• Experience driving strategic projects. Behavioural economics-focused
• advisory/management consulting/behavioural sciences research. Experience with A/B-testing or RCTs, and measurement using econometric or related models.
• Understanding behavioural economic techniques and implementation of behavioural change initiatives.

Behavioral Competencies:

• Providing Insights
• Developing Strategies
• Developing Expertise
• Managing Tasks
• Examining Information

Technical Competencies:

• Knowledge of Banking & Financial Service
• Project Administration Skills
• Project Management
• Project Planning
• Project Reporting
• Project Resourcing

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Job Description

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: NQF Level 6 and above FAIS Qualification

Experience Required

• Client Coverage
• Personal and Private Banking
• 5-7 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)