Manager, Onboarding at Standard Bank Group

Job Description

Manage and lead a team of Onboarding Consultants and Team Leaders, by planning, organizing and responsibly managing the operational area for effective client onboarding within Fraud Risk Management. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do. Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Onboarding Consultants and Team Leaders.

Qualifications

•  Degree in Banking

Minimum Experience

• 5-7 years Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment. Experience in a leadership role in fraud or similar environment. Ability to manage and lead people to deliver high levels of operational excellence and customer service

Additional Information

• Articulating Information
• Checking Details
• Directing People
• Empowering Individuals
• Establishing Rapport

Technical Competencies:

• Analysing and Interpreting Information
• Data Management (Administration)
• Fraud Detection and Management
• Query Resolution
• Verbal Communication
• Written Communication