Job Vacancies at Guardrisk

Role Purpose    

• To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.

Requirements    

• Matric/Grade 12.
• A law degree – preferable but not mandatory, subject to experience in Short-term insurance environment.
• Minimum 5 years experience.
• 60 FAIS Credits.
• Computer literacy(MS Word, Outlook and Excel).
• Minimum 5 years experience, some of which should be in a legal practice environment or insurance liability environment.
• Insurance qualification preferable.
• RE qualification.
• Intensive knowledge of liability claims and resulting litigation.
• Knowledge in administering and handling liability claims.

Duties & Responsibilities    

• Day to day reporting to the Team Leader
• Handling liability claims in accordance with claims handling procedures
• Facilitating and managing outsourced liability claims
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering of assistance from time to time with ad hoc tasks

Competencies    

• Good interpersonal skills
• Good Negotiation skills
• Good Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Good organizational skills

go to method of application »

Role Purpose    

• Partner with leadership to develop and implement the recruitment, selection, induction and onboarding practice. Provide sourcing services to support the business' current and future resource requirements that will empower the business to achieve its objectives.

Requirements    

• Bachelor's degree in HR, Social or Behavioural Sciences or BCom Honours Industrial Psychology
• Qualified as a psychometrist and registered with HPCSA (preferred)
• 2-3 Years recruitment/sourcing experience
• Experience in financial services industry (preferred)
• Experience in digitisation for recruitment

Duties & Responsibilities    

• Establish the recruitment, selection, induction and onboarding practices in collaboration with leadership & HC.
• Collaborate with business stakeholders and HC team to determine sourcing requirements.
• Partner with the relevant stakeholders to unpack the technical/core role requirements and ideal candidate profiles in order to effectively attract the right candidates.
• Advertise roles through various channels in line with business requirements and relevant standards.
• Utilise multiple sourcing tools, such as LinkedIn & professional associations) to source candidate profiles to create and maintain recruitment leads.
• Use creative communication techniques to make initial contact with prospective candidates and raise awareness around exciting opportunities at MMH to solicit interest.
• Engage potential recruitment leads to create an interest in MMH and the vacancy and build talent pools.
• Create and maintain a data base of candidates, applicants, and talent pools to effectively track potential candidates.
• Proactively engage with potential candidates and maintain relationships for future opportunities.
• Contribute to the development of specific sourcing strategies and action plans aimed at building a talent pipeline to enable business to meet its objectives.
• Accurately maintain and update recruitment documentation in line with relevant standards.
• Manage the full cycle of recruitment process including sourcing, screening, qualifying, interviews, offers, preboarding, induction and onboarding.
• Maintain and promote the employee and candidate experience through the realisation of the MMH Recruitment Practice.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Keep abreast of industry trends, legislation and best practices.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Competencies    

• Business Acumen
• Customer/Stakeholder Commitment
• Drive for results
• Leads Changes and Innovation
• Impact and influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

go to method of application »

Role Purpose    

• Develop group wide Organisational Effectiveness interventions that increase the effectiveness of the business and futureproof the business.

Requirements    

• Post graduate degree in business, social or behavioural science
• Industrial Psychologist (preferred)
• 3-5 years’ experience in Organisational Effectiveness
• Exposure to group facilitation and psychometric assessment feedback
• Registered with the HPCSA

Duties & Responsibilities

 INTERNAL PROCESS:

• Develop and drive group wide interventions that shape and embed the business culture and values in collaboration with leadership
• Design and drive the implementation of group wide culture assessment and leverage insights to shape interventions
• Conduct organisational diagnosis and interventions that improve organisational performance and productivity
• Develop and implement change and organisational development strategies and initiatives to support large-scale, complex organisational change initiatives
• Develop and drive the adoption of frameworks and tools that will enable business to drive, implement and sustain solutions
• Design and implement diagnostic frameworks, methodologies and tools to understand existing and new strategic and cultural issues and guide the implementation of interventions to address the concerns and opportunities identified
• Create and use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions
• Act as subject matter expert and provide advice on matters within area or responsibility
• Keep abreast of trends, legislation and best practices within the organisational effectiveness field to influence and shape solutions and interventions
• Craft and guide the implementation of organisational effectiveness solutions across the people value chain to solve business problems and contribute to strategic intent of the business
• Create and leverage metrics to shape and inform solution design and impact metrics

CLIENT:

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Define service practices which build rewarding relationships, encourage innovation and allows others to provide exceptional client service
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE:

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team

FINANCE:

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings

Competencies    

• Business Acumen
• Stakeholder engagement and management
• Earns Trust Through Results
• Influencing and Persuading
• Strategic Thinking
• Change Champion
• Growing Talent
• Analytical thinking
• Digital Disruption
• Outside-in Thinking