Job Vacancies at Epiroc

General objectives of the position:

• Main objective of the position is to fulfil the administrative services around opening and closing of work in progress jobs according to the internal requirements of Epiroc South Africa (Pty) Ltd.
• Plan & coordinates service operations planning activities.

Key Responsibilities:

• Opening and Closing of work in progress jobs for sub-assemblies, machine and component rebuilds and repairs, service exchange and modifications performed in the Epiroc South Africa workshops and by the field service teams.
• Prepare customer quotations in ERP system on works instruction received from MRS planning office
• Process all service entries in the required in the required ERP system per service order memo received from the MRS planning office , this includes capturing of labour and spare parts and foreign article entries as required per each particular service job
• Sourcing of suitable quotations as and when required for third party suppliers when requested by MRS planning office
• Ensure that work in progress job packs are maintained correctly and in completeness to ensure audit trails and supporting documentation available for follow up on each service job
• Create re-order / demand for parts required on service job as indicated from the MRS Planning office
• Preparation of ServiceReturnGoodsNotes for items required to be returned to the Epiroc Distribution Centre when no longer required for a service job
• Raising customer invoices for competed service work
• Weekly follow up on labour booking from technicians
• Support Service Controller with ad hoc reporting as required and related to service job and Work in Progress follow up analysis
• Forecasting and tracking resources parts , consumables required for internal and external jobs for field service activities
• Costing of Jobs
• Providing weekly updates on work in progress
• Prepare quotations for repairs as per scope of work
• Maximise overall utilization of technicians to gain efficiencies and recoveries
• Coordinate the right planning of the service processing
• Provide regular update of job progress and communicate delays to internal and external customers

Required Skills And Capabilities

• Experience in Epiroc ERP system
• Strong technical background, preferably within mining / construction equipment
• Attention to detail

Educational Qualification

• Minimum Grade 12
• A minimum of 3 – 5 years’ experience in Field Service / Maintenance Planning
• Project Management Certificate will be an added advantage

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About the job

• To create an organizational structure that is most suitable for the effective and efficient operations of the Jet Park components workshop. To develop a highly skilled motivated team that are focused on quality and efficiency. To develop, implement and maintain processes and procedures that are in line with Total Quality Management and Continuous improvement principles. To promote safe working environment through enhanced awareness, compliance with all applicable Epiroc safety standards and SHEQ regulatory requirements.

Main Responsibilities Or Functions Of The Job

• The components workshop supervisor is responsible for the direct management of the components workshop technicians specialising in the assembly of Underground and Surface. This position will manage and lead a team of people in allocating workload and managing the day to day operations in the components workshop. It requires the job holder to co-ordinate resources and liaises with internal stakeholders to ensure work is delivered on time and to a quality standard.

Educational Requirements And Experience

• Grade 12 and Trade test certificate (Diesel/Fitter/earthmoving/Millwright)
• Completed Supervisory or leadership training
• Experience in the hydraulics, drivetrain and components assembly will be an advantage
• 3 years minimum (direct working experience) as a workshop supervisor in the mining industry

Required Skills, Capabilities And Experience

• Strong interpersonal and supervisory skills
• Experience in mining equipment repair and maintenance
• Ability to work with people at various levels from shop floor to executive level
• Must have the client’s best interests at heart
• Must have experience dealing with clients and handling difficult situations with regard to clients problems
• Can look beyond the initial customer enquiry and identifying other business opportunities
• People management skills
• Computer literacy with Microsoft Office including Outlook, Word, Excel and Projects
• Safety, Quality, Productivity & operational efficiency focused
• Analytical skills capable to deliver business results based on critical thinking
• Direct knowledge of safety systems
• Strong quantitative and critical thinking skills
• Excellent conflict resolution skills, diplomacy and tact
• Persuasive motivational and persistent
• Excellent planning and resources allocation skills

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Main Responsibilities or Functions of Job

• To control the sub-assembly repair- and machine rebuild process from receipt of a sub-assembly or machine to invoicing of the work
• Opening jobs for sub-assembly repairs and rebuilds
• Preparing quotations for repair and rebuild work
• Expediting customer orders for quoted work
• Releasing repair work to the workshop on receipt of an order
• Ensuring that parts for rebuild and repair work are drawn from stock or expedited with procurement staff where applicable
• Co-ordinating completion dates for repair work with Workshop Foremen to ensure that agreed repair lead times are met and Service Exchange Component stock levels are maintained
• Maintaining a measuring system to manage the sub-assembly repair processes from receipt of a sub-assembly to invoicing
• Invoicing of completed work on receipt of a signed delivery document
• Analysing cost variances on completed work and taking corrective action to reduce variances, by liaising with the Workshop Foreman

Co-ordinating external repairs, by:

• Arranging for collection or delivery of items to be repaired by external vendors
• Obtaining quotations for such work from contracted or agreed vendors
• Following up on progress and delivery of external work
• Confirming receipt of external repairs for payment
• Supervision and support of Expeditor and Production Schedulers

Required Skills and Capabilities

• Experience in Production Scheduling.
• Rebuild Process Planning
• Compilation of Rebuild and component repair quotations and job costing analyses is required in similar industry.
• Computer Literate.
• Excellent people skills.

Educational Qualification:

• Grade 12 and formal training in Project Management and Project Costing.

Accountability (Main performance evaluation factors for job)

• To control the sub-assembly repair process from receipt of a sub-assembly to invoicing of the work
• Co-ordinating external repairs.

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Main responsibilities

• Adhere to environment, health and safety programs and requirements
• Ensure planned maintenance schedules exist for each machine and liaise with the Product Specialist and Technicians
• Draw up relevant tendency graphs regarding machine performance and control on a monthly basis
• Track and report on maintenance cost and expenses against forecasted values and give early warnings of deviations to the Site Manager
• Support continuous improvement projects by providing management and maintenance information

Inventory control and management by:

• Liaising with mine engineering team to ensure the planned parts is available on the date of planned maintenance
• Control stock and non-stock supplies on surface equipment
• Planning stock requirements for the service contract in collaboration with Epiroc South Africa HQ
• Ensuring that all work done is invoiced in accordance with the service contract and company rules
• Follow up on parts requirements
• Process parts orders and follow up on back-order parts
• Stock counting and reporting
• Capture labor hours
• Submit invoices for payment
• Pre-order identified forecasted parts in advance for planned replacement.
• Track consignment parts movement and develop action plan together with Product Specialist to either sell to customer or install during services.
• Work on standby or shift system when required.

Experience requirements

• Technical & Product knowledge
• Good interpersonal skills
• Computer Literate
• Microsoft Office proficiency (Word, Excel, Outlook and PowerPoint).
• Experience working in ERP system, such SAP, BPCS.
• Excellent planning skills
• Ability to work unsupervised
• Valid driver's license
• Team leadership skills and teamwork
• Relevant experience in maintaining mining fleet
• Project planning and execution skills

Educational requirements

• Grade 12 with suitable trade qualification.
• Project Management Training would be advantageous.

Communication

• Submit comprehensive daily service planning schedule
• Timeously report on safety issues to relevant Epiroc and Customer personnel
• Formal email communication
• Timeously respond to customer on any parts and service enquiries

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Objective

• To ensure that Epiroc Workshop, Northern Cape Premises, complies with all SHEQ legal and Group requirements. Coordinate, assist and drive the implementation of ISO standards within both entities premises, and business scope of work to achieve and/or maintain ISO triple certification by an independent certification body by focusing on effective IMS structures and processes.

Main Responsibilities

• Assist with implementation and/or maintenance of an integrated certified management system (IMS) that fulfils the ISO 9001, ISO 14001, ISO 45001 standards for ZAM Head Office and ZSF Premises & Buildings.
• Assist and promote the quality, health, safety and environmental functions in a manner that protects both entities, employees, customer and assets against losses, injuries, and accidents by the development and enforcement of safe work practices / programs.
• Assist with compliance with Epiroc Group, Legal and COPs plus Customer requirements in all areas relevant to SHEQ.
• Assist with implementation and maintenance of hazard / aspect and risk / impact awareness program / campaign in terms of legislation, Epiroc Way, IMS, etc.
• Implement, assist and control SHEQ risk assessments and make recommendations for improvements as required for the Epiroc House complex areas under ZAM CC responsibilities.
• Ensure all SHEQ requirements are adhere to, including the issue and use of PPE, with the objective of achieving ZAM CC target of zero accidents, incidents, and property damages.
• Assist with the reporting and controlling of accurate record keeping relating to SHEQ statistics and participate on incident investigations as and when required for ZAM CC
• Assist and support applicable management to ensure that SHEQ procedures and policies are adhere to, operating effectively and that all personnel are fully engaged and trained in the processes for ZAM CC
• Participate in daily / weekly / monthly SHEQ or other meetings and report any SHEQ statistics as required for ZAM CC
• Assist with COIDAct (Compensation for Occupation, Injuries and Diseases Act) implementation, reporting and compliance for ZAM CC
• Ensure that SHEQ Objectives and Targets for ZAM CC are roll out and effectively implement at areas of responsibilities.
• Assist and support the roll out of the ZAM CC Local as well as Group and Division SHEQ strategy for areas under your responsibilities.
• Perform follow-up SHEQ internal audits based on previous findings and outstanding actions (i.e. including assistance if required to the Production, Procurement, and Finance departments and with supplier’s audits) for Epiroc
• Ensure that Contractors on facility comply with the OHSAct & Regulations – Specially the Construction Regulations (e.g. Inspection of working area and SH&E File including appointments and checklists, etc.).
• Coordinate and control the Hazardous Waste Facility operations and services at the Epiroc House including BG Scrap.
• Any other ad-hoc tasks and/or responsibilities at the discretion of the Regional SHEQ Coordinator and/or Manager.
• Will carry out any other function or duty as may be required in terms of “The Epiroc Way “and SHEQ operational perspective (e.g. Activities, products and services).

Experience requirements

• At least 5 Years experience within industrial / mining background in SHEQ.
• Manufacturing and Product Company (PC) Safety Experience would be a strong advantage
• Strong ISO 9001, ISO 14001 & ISO 45001 Implementation and internal auditing experience
• Exposure to HIRA, SWP’s or SOP’s, PTO’s and establishing of SHEQ Manuals
• Good understanding of the OHSAct & Regulations, and ISO SHEQ management systems
• Legal Compliance Auditing experience
• MS Office, MS Excel & MS PowerPoint basic application knowledge is required.  

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Purpose of the role

• Develop the Payroll & HR Admin service offering to maximize the business performance.

Core responsibilities / expectations

• Establish a professional, modern and lean payroll and HR administration process for East and West African entities 
• External provider management like pension fund administration, Medical Aid, Funeral fund, outsourced payroll partners etc.
• Oversee the Master Data compliance with all legal reporting requirements.
• System management responsibility of regional/local systems like Time & Attendance, Leave & Absence and Payroll and knowledge to conduct minor changes in the system
• In close collaboration with Epiroc IT and Global RPA team responsibly for local and regional integrations and RPAs.
• Continuously analyse and improve processes and ways of working, while using digitization and agile methodology as an enabler to achieve further efficiencies
• Be a role-model for data-driven ways of working
• Act as One HR through active collaboration with HR colleagues, locally, regionally and globally
• Actively contribute to the development of the CoE HR
• You will be expected to carry out any other function or duty as may be required in terms of “The Epiroc Way”.

Reporting line

• Reports to Manager CoE HR

Knowledge and experience

• Bachelor’s degree required in relevant area, such as Human Resources Management, Business Administration or similar
• Minimum 5 years’ experience in a similar role, with a strong track record of working as Payroll and/or HR Admin specialist
• Fluency in English, both in speech and writing is a key requirement, mastery one or more other key regional languages such as French and / or Portuguese is highly desirable
• Experience in project management
• Technical skills and experience to support with automation initiatives like integrations and RPA.
• Extensive knowledge and experience of payroll and HR administration process and a firm understanding of accounting principles and labor law related to Comp and Ben
• Good knowledge of cloud based payroll and HR administration systems like SuccessFactors, PSiber, SAGE or similar as well as Microsoft 365 and Excel and ticketing system like ServiceNow
• Experience of digitalization and automation of HR processes

Personality

• Great communicator, both verbally and written and presentation skills
• Ability to build relationships and trust with internal and external stakeholders and have a strong ownership with a business mindset
• Strong continuous improvement mindset combined with innovation and service mindset
• Proactive problem-solver with the end-users best interest in mind
• Strong self-management skills, motivation and ability to contribute to development

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Main Responsibilities

• Measure and report on open order status in all consignments from Supply Chain weekly
• Address and report on underlying reasons for non-delivery of past due orders for consignment customers
• Record and address all customer complaints from consignment customers
• Identify and document corrective actions required to address service delivery challenges to consignment customers
• Analyse and validate reasons for breakdown orders from consignment customers
• Liaise and collaborate with Supply Chain and External Warehouse Planning Manager on initiatives aimed at improving on service delivery and stock optimisation for all consignment customers in ZAM CC and neighbouring countries
• Collaborate with Sales/Marketing on the implementation of initiatives aimed at improving customer experience for consignment customers
• Support role to External Warehouse and Planning Manager

Required Skills and Capabilities

• Degree in Business Management/Marketing
• Excellent understanding of customer order process and supply chain processes
• Excellent interpersonal skills to communicate with customers and internal support functions
• Excellent knowledge of Microsoft Office
• Must have high Emotional Intelligence
• Strong ability to problem solve and collaborate effectively with Sales & Marketing and Supply Chain teams
• Excellent verbal and written communication skills
• Goal-oriented focus with a customer service orientation
• Critical thinking ability – using reasoning and logic to resolve underlying service delivery issues
• Must be able to handle conflict and address customer complaints with speed and  professionalism
• Ability to manage time effectively
• Must have  good work ethic and demonstrate behaviours of respect, helpfulness and genuine passion towards building strong customer relationships

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Mission

• As HR Business Partner you’re responsible for contributing to and implementing HR strategic work, including strategy, tactical development and operational planning to secure business needs
• You are part of the Supply Chain regional management teams, supporting the regional managers in making the right People Management and organizational decisions.
• Together with the Regional HR team you’re also collaborating and working with the extended HR network in the Regional Centre of Excellence to deliver a great employee and manager experience.

Main Responsibilities or Functions of the Job

You will have a wide range of different strategic and tactical HR tasks including:

• Guided by the regional HR strategy and plan, give input to vision, mission, strategy and structure within the dedicated business area
• Responsible for implementing and using the leadership model
• Drive and participate in continuous improvement projects within HR
• Support Regional Supply Chain Manager with team development
• HR responsible for Salary Review process, Talent and Leadership Review process and Performance Management process
• Provide senior support in labor law issues
• Organize leadership workshops and coach leaders on various topics
• Ensure compliance with applicable internal policies, law and regulations
• Through HR metrics, continuously assess the effectiveness of all human resources initiatives relative to the achievement of desired goals and outcomes and the overall strategic business plan

Requirements

• 5 years of experience from broad HR roles, preferably from similar industry
• University degree within the HR field
• Previous experience and knowledge of labor law
• Curious mind-set with a will to drive continuous improvements
• Positive attitude, seeking for opportunities
• Previous experience of coaching
• Great interpersonal skills with the aptitude to quickly build rapport with internal stakeholders
• MS Office experience
• Business acumen, deep understanding of the business
• Coaching abilities and enjoy to develop others
• Can demonstrate courage and integrity
• Result-oriented
• Epiroc way Live Mission, vision and values
• Continuous improvement mindset.
• Experience of HR transformation initiatives including digitalization
• Experience of working with SAP Successfactors or other cloud-based HR systems is highly desirable