Service Administrator at Epiroc

General objectives of the position:

• Main objective of the position is to fulfil the administrative services around opening and closing of work in progress jobs according to the internal requirements of Epiroc South Africa (Pty) Ltd.
• Plan & coordinates service operations planning activities.

Key Responsibilities:

• Opening and Closing of work in progress jobs for sub-assemblies, machine and component rebuilds and repairs, service exchange and modifications performed in the Epiroc South Africa workshops and by the field service teams.
• Prepare customer quotations in ERP system on works instruction received from MRS planning office
• Process all service entries in the required in the required ERP system per service order memo received from the MRS planning office , this includes capturing of labour and spare parts and foreign article entries as required per each particular service job
• Sourcing of suitable quotations as and when required for third party suppliers when requested by MRS planning office
• Ensure that work in progress job packs are maintained correctly and in completeness to ensure audit trails and supporting documentation available for follow up on each service job
• Create re-order / demand for parts required on service job as indicated from the MRS Planning office
• Preparation of ServiceReturnGoodsNotes for items required to be returned to the Epiroc Distribution Centre when no longer required for a service job
• Raising customer invoices for competed service work
• Weekly follow up on labour booking from technicians
• Support Service Controller with ad hoc reporting as required and related to service job and Work in Progress follow up analysis
• Forecasting and tracking resources parts , consumables required for internal and external jobs for field service activities
• Costing of Jobs
• Providing weekly updates on work in progress
• Prepare quotations for repairs as per scope of work
• Maximise overall utilization of technicians to gain efficiencies and recoveries
• Coordinate the right planning of the service processing
• Provide regular update of job progress and communicate delays to internal and external customers

Required Skills And Capabilities

• Experience in Epiroc ERP system
• Strong technical background, preferably within mining / construction equipment
• Attention to detail

Educational Qualification

• Minimum Grade 12
• A minimum of 3 – 5 years’ experience in Field Service / Maintenance Planning
• Project Management Certificate will be an added advantage