Job Vacancies at Discovery Limited

Key Purpose

• Design and implement robust, scalable and optimally performing systems using APEX related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery

Areas of responsibility may include but not limited to

Design:

•  Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise · Estimate development timelines based on business requirements Development: · Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes · Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
•  Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
•  Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

Data Modelling specifically related to OLTP

• PLSQL
• SQL
• XML
• Dynamic SQL
•  SQL and PLSQL performance tuning
•  Report writing
•  BI/Warehouse/ETL
•  Java SE

Education and Experience

Essential:

• 5-7 years of consistent experience in the listed core competency areas.

Working knowledge of:

•  Software development within SDLC
• Unit Testing
• Data modelling and design of database structures

 Advantageous:

• BSc Computer Science or equivalent 3 year qualification
• APEX Certified Professional - Advanced PLSQL developer

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Key Purpose

To lead and drive the delivery of:

• The strategic objectives of the various Field Force teams within Discovery Health Operations in collaboration with the Ops leadership team
• Field Force teams include the Health Professional, Corporate Services, Hospital Benefit Specialist and Care Coordination teams
• Continuous improvement initiatives to increase the effectiveness and efficiency of the above teams informed by industry best practice and research trends

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Accountable for the management of the Field Force functional streams to deliver on key initiatives and projects. These streams include Field Force Operations, Enablement and Training
• Lead and drive the strategic objectives relevant to each field force team, with a particular focus on optimization of field effectiveness and efficiency drivers
• Day to day support to the operational leadership teams to ensure optimal client engagement
• Facilitate integration and alignment across relevant field force teams to ensure a standardised approach, best practice and opportunities for improvement are realised
• Collaborate across relevant business units to raise the profile of field force teams and ensure go to market strategy alignment with key business objectives
• Responsible for the development of the FE Field Force stream with a focus on building a strong talent pipeline and building awareness of these specialised functions – i.e. Operations, Enablement and Training
• To assess the impact of new initiatives on the existing field force go to market approach and ensure strategies are refined accordingly
• Business owner and subject matter expert with regards to Key Account Management and field-based roles within Health Operations
• Ensure that all requirements related to mid-year and Year End projects requiring Field Force support are met.
• Chair relevant steercoms and forums
• Attend meetings and forums relevant to each function or product as the subject matter expert.
• Review data and trends and make recommendations on any new initiatives and processes to enhance the area.
• Staying abreast of national and international industry trends, best practice and standards of excellence.
• Monitor and analyse the performance of operational areas which aids in identifying trends for improvement.
• Analysis and formulation of executive updates, reports and dashboards.
• Review audit findings relevant to the function and implement the necessary steps to address.
• Coordinate bi-annual incentive reviews for the skills within the function.
• Coordinate bi-annual iQS Objective reviews to ensure that the targets are still relevant for the skills within the function.

Personal Attributes and Skills

• Takes initiative and works under own direction.
• Takes responsibility for actions, projects and people.
• Motivates and empowers others.
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading, convincing and negotiating.
• Applies specialist and detailed technical expertise.
• Works strategically to realise organisational goals.
• Consistently achieves all goals.
• Define business requirements and oversee development of required reports.
• Retain a formal and professional manner.
• Dynamic, strategically minded visionary who adapts to changing circumstances.
• Identifies opportunities for continuous improvement in the organization.
• Analytical thinking ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations. Healthcare, Insurance and Business Acumen.
• Ability to solve problems where solutions are not obvious.
• Understands the implications of issues, problems or opportunities and is able to respond appropriately to/make a decision on the information available.
• Ability to take initiative.
• Ability to identify the most appropriate approach to a situation based on knowledge and experience gained over time.
• Communication Skills: able to communicate clearly both verbally and in writing. Ability to communicate logically and objectively is essential components of this role.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information.
• Assertiveness coupled with flexibility and adaptability. A quality orientation with acute attention to detail.
• Exceptional interpersonal and networking skills at different levels.
• Ability to make prompt, clear decisions, which may involve tough choices and considered risks. Solution oriented approach that is able to identify, drive, and implement effective decisions.
• Dynamic, strategically minded visionary who adapts to changing circumstances.

Education and Experience

• Matric
• Lifesciences and/ or Business related degree

Experience

• Background and work experience in sales/ key account management in the financial services/healthcare industry
• Relevant Mid to senior management experience of at least 3 years
• Proven track record and successful implementation of salesforce effectiveness initiatives

Knowledge required

• Sales force effectiveness models
• Sales/ account management, marketing & servicing principles
• Relevant analytical and CRM models and platforms
• Healthcare legislation and industry knowledge
• Experience with knowledge of Discovery Products and processes preferable

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Key Purpose

• Understanding the technical requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.

Agile Methodology

• Design and validate the functional solution using Agile Methodology.
• This involves interpreting the product / technical requirements into Agile Epics and Stories
• Plan Agile Sprints and Stories for the Sprint
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the Agile Story Board
• Validate the Agile Epics and Test Basket with the identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Agile Methodology
• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Informatics or other relevant degree
• 3 year Business Analyst experience
• Agile Methodology Certification

Advantageous

• 1 year User Interface analyst experience
• 1 year Software Development experience
• Honours degree

Methodologies

• Agile Methodology

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• SQL (Oracle and IBM Netezza)
• UML
• XML
• JSON

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose of the role

• Selling the Estate Preserver and collecting information for drafting of wills. Building relationships with Financial Advisors and identifying additional opportunities for the Financial Advisors. Offering superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• Gathering accurate information for the drafting of Wills
• Issuing of quotations
• Ensuring all compliance is complied with
• Liaising with internal departments on processing issues
• Follow-up and tracking of business submitted
• Developing and maintaining Advisor relationships
• Communicating effectively with the Advisor and Identifying opportunities
• Building relationships with internal departments to ensure superior service is offered to clients
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stress and stressful situations
• Results driven
• Self -Disciplined
• Able to influence and negotiate
• Persuasiveness
• Build strong relationships
• Use own initiative
• Decisiveness
• Time Management
• Ability to meet Deadlines timeously
• Ability to report back with accurate and concise feedback
• Ability to communicate effectively
• Ability to understand the client’s needs effectively
• Attention to detail

Qualifications and Experience

• Minimum: 2 years of sales experience
• NQF5 in Wealth Management
• RE5
• Sound knowledge of the Insurance Industry (Advantageous)
• Broker consulting experience in an insurance company or investment house (Advantageous)
• Knowledge of MS Office Suite

Other

• Own insured transport, cell phone and valid driver’s license
• Willingness to undertake business travel across Gauteng
• Ability to conduct meetings online (Zoom / Microsoft Teams)

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Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.

Areas of responsibility may include but not limited to

Source Code:

• Implement the Technical Specification using the relevant development language.
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.

Conduct Unit Testing:

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.

Client Relationship Management and Networking:

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
• Understanding business requirements, business systems and process context, impact and risks.
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors

Delivery and Support of Applications:

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Technical Capacity, Quality and Standards:

• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills:

• SDLC. Unit Testing. Database structure design. Technical Change Control.
• Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
• Business Writing,
• Software development within SDLC.
• Data Modelling
• SOAP, XML, XSLT, Web Services experience
• Broad Java/J2EE Pattern knowledge
• JSP, html, Struts experience
• Java Batch Scheduling (eg. Flux, Quartz) experience
• Java EE 5 & 6 experience
• EJB 3 & EJB 2 experience

Behavioural Skills:

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills.
• Able to deal with complexity and migrate between detailed and high level requirements.
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent written and verbal communication skills.

Qualifications and Experience

Qualification:

• Matric with English and Maths
• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• A minimum of 3 years Java systems development experience
• Java EE knowledge and experience

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Job Purpose 

• This role is part of the Internal Audit team that provides assurance for the Bank in terms of the “three lines of defence model.” This requires working closely with other assurance providers to develop and implement a combined assurance framework that supports the delivery of an integrated and efficient audit service to the business.
• Discovery Bank has an extensive innovation programme in place to ensure that the world’s first behavioural Bank continues to deliver innovative solutions to our customers. As Innovation is a core value at Discovery, the Internal Audit team is innovating how audits are planned, executed and reported.  The internal Auditor role will work together with the Bank’s internal audit team to provide continuous assurance over the Data, cyber security, audit automation and bank auditing streams.

Areas of responsibility may include but not limited to 

• Maintain internal audit methodology and procedures
• Perform internal audit fieldwork and conduct audits in line with IIA standards
• Assist with the planning of internal audit work programmes
• Identify risks within the business
• Recommend improvements to systems and controls
• Communicate with stakeholders and IA team on any issues or findings
• Assist in preparing reports to highlight issues and gaps identified in audits
• Ensure all audit documentation are prepared and support the findings and opinions provided 
• Facilitate knowledge and information sharing between staff members and other departments
• Maintain quality standards across all audits
• Effective and efficient management of daily operational activities

Personal Attributes and Skills 

• Be a team player
• Strong stakeholder management
• Strong written and verbal communication skills
• Be Client Focused
• Delivering Excellence
• Strong influencing and negotiating skills
• Ability to manage conflict
• Works well under pressure
• Ability to navigate complexity and ambiguity
• Strong analytical and investigative skills 

Education and Experience 

• Bachelor’s Degree in Mathematics, Statistics, Finance, Accounting, Computer Science, Engineering and other Quantitative subjects.
• Proficiency in Excel
• Technology savvy
• Stakeholder management experience
• Financial services (retail banking) experience preferred

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Key Purpose

• To demonstrate inspirational leadership, promoting an environment of high energy, motivation and business focus. Being accountable for the team's business plans, improve the activity and performance of each team member, and to build, manage and develop relationships with internal stakeholders as well as external clients and Financial Advisers. As well as to increase the sales of the product range through technical up-skilling of Financial Advisers and their Assistants and through providing business support to the Financial Advisers.

Areas of responsibility may include but not limited to

• Vest all new financial advisers with Discovery processes and assistance with SmartAdvice
• Review new business pipelines – follow-up and tracking of business
• Assist with quotations
• On-going product support to financial advisers
• Dealing with queries and providing information on a range of sales and service issues
• Liaising with internal departments on processing issues
• Building relationships with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives
• Exceed annual targets for Business Unit.
• Provide Marketing tools and training to assist financial advisers in selling of Discovery products.
• Aid Business Consultants in growing their Business.
• Measure monthly performance targets for financial advisers
• Must have an overall awareness of the financial services market and can relate the work with the team.
• Must understand and support the team in developing sound product knowledge and in their specialist consulting roles.

Competencies

• Have a track record of sound people management skills, ideally in a sales environment.
• Ability to effectively demonstrate coaching, supervision and development skills.
• Have a sound understanding of sales skills
• Have strong leadership and influencing skills
• Must have a high level of self-motivation and be achievement orientated
• Must have the ability to cope in changing and difficult circumstances, maintain a "can-do" attitude within the team
• Ability to demonstrate excellent communication skills, which can be adapted to meet the requirement in diverse circumstances
• High level of confidence
• Results driven
• High Attention to detail
• High degree of Flexibility
• Self-motivated individual
• Persuasiveness
• Good relationship building skills
• Effective time management

Education and Experience

• Minimum: Matric with Maths & English and at least 3 years broker consulting experience with a proven track record

OR

• Minimum: Matric with Maths and English as well as a relevant degree and 2-3 years corporate experience
• Beneficial: Insurance Qualifications (e.g. CPF, RE1, RE 5), Business Degree or Diploma
• Knowledge of Discovery products would be a strong advantage
• Sound knowledge of Insurance Industry (Short Term, Health, Risk & Investment)
• Knowledge of underwriting process
• Broker consulting experience in an insurance company or investment house
• An understanding of financial planning
• Knowledge of MS Office Suite

Other

• Own insured transport, cell phone and driver’s license
• Willingness to undertake business travel in Gauteng

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Key Purpose

• Our Commissions department is looking for a great person to join their team as an Administrator to ensure the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Areas of responsibility may include but not limited to

• Verification of documentation received and assessment thereof.
• General administration of documents and information
• Continuously updating your own knowledge relating to Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialized environments.
• Classifying, registering, routing and indexing of documentation to the different commissions work pools, Life, Invest, Health, Short Term Insurance, Prime and GAP.
• Working toward targets per day whereby quality and quantity among others are measured.
• Maintaining the Commissions Index pool and incoming e-mails.

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Perform a variety of administrative responsibilities
• Ability to multi-task and attention to detail is vital
• Ensure that delegated tasks are performed within proper time frames
• Prioritise workload and address any immediate issues as and when they arise
• Effective communication at all levels within the organisation (written and telephonic)
• Client centric servicing and positive problem solving approach
• Excellent  time management
• Deadline conscious and able to work under immense pressure
• Work independently, but open to team work when necessary
• Takes responsibility for actions and projects
• Upholds ethics, values and demonstrates integrity
• Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

• Matric Certificate
• 1 year admin experience within a financial service industry
• Ability to capture 30 words per minute and at an 80% accuracy rate
• Computer Literacy:
• MS Office (Excel, Word, Outlook)

Advantageous:

• 1 year admin experience dealing with brokers
• 1-year experience with FSCA regulations.
• Post-graduate degree or equivalent
• Previous DH experience
• Previous DH Capture / Indexing experience