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Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Job Purpose:
To identify, develop, manage and grow new and existing Clicks brand opportunities and to develop the products within the required lead times, legislative standards and financial targets thereby creating a competitive advantage to grow market share and overall profitability.
Job Objectives:
- Identify new brand opportunities across divisions, in line with the divisional strategies and initiate introduction meeting with brands and do brand presentations and negotiations
- Manage all communication such as legal contracts, royalty payments, sign off’ s etc. with brands
- To source from local and international suppliers, prepare detailed briefs and ensure a fair process is followed to deliver innovation and increased profitability in Private Label.
- Planning, executing and monitoring product development projects according to the NPD Process in line with the critical path to meet the category Private Label objectives and targets and full responsibility for product development identification, development and sign off of all products for new and existing brands internally and externally.
- To be responsible for quality, health and safety across all Private Label product development by adhering to legislation and NPD approval process to protect the Brand reputation and financial impact on the business.
- To develop creative Private Label products that have innovative attributes to ensure competitive advantage and create brand loyalty to increase market share and profitability.
- To collaborate with the Private Label Brand Manager to develop brand strategies to align with the objectives and targets of the category operating plan.
- To brief and develop concepts and packaging, POS, FSU’s, in line with the Brand strategy and provide business status updates on product development projects in order to ensure product launches are on time.
- To collate Information for Merchandise Manual for these brands by working closely with Sales Management
- To ensure Private Label profitability targets are met through effective cost price negotiations, margin and stock management prior to Private Label product launches.
Minimum requirements
Job related knowledge:
- Understanding of buying business processes
- Knowledge of new product development processes
- Knowledge of market trends and competitor analysis
- Knowledge of margin calculations
- Knowledge of private label quality standards and procedures
- Knowledge of consumer protection act
- Knowledge of product legislation
Job related skills:
- Analytical and Interpretive skills
- Negotiating skills
- Creating and conceptualizing
- Building relationships
Education:
Essential:
- Diploma in Product Development
Desirable:
Experience:
Essential:
- Product development buyer 1-3 years
- Sourcing Buyer
- Health, Beauty and FMCG Retail Product Development
Desirable:
- Negotiations with overseas vendors
Competencies:
Essential:
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Analyzing
- Creating and Innovating
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
Desirable:
- Adhering to Principles and Values
- Applying Expertise and Technology
- Formulating Strategies and Concepts
- Delivering Results and Meeting Customer Expectations
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Job Objectives:
- To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
- To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
- To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
- To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
- To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
- To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
- To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
- To manage adverse events and emergencies in a professional and effective manner
Knowledge:
- Financial and commercial acumen
- Integrity
- Ability to work independently
- Confident and engaging
- Customer service orientated
- Proactive
- Attention to detail
- Computer Literacy (MS Office, including outlook, word and excel)
- Marketing and selling skills
- Time management
Competencies:
Essential:
- Delivering Results and Meeting Customer Expectations
- Persuading and Influencing
- Relating and Networking
Desirable:
- Planning and Organising
- Adhering to Principles and Values
- Following Instructions and Procedures
- Entrepreneurial and Commercial Thinking
Minimum requirements
Experience:
Essential:
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
Desirable:
Education:
- Essential: 3 year Diploma in Nursing or the 4 year degree, and registered with SANC with the following qualifications:
- Nursing Practitioner (General, Psychiatric and Community) Midwifery; or
- Nursing Practitioner (General, Psychiatric and Community) Accoucheur; or
- General Nurse with the following additional qualifications: Midwifery or Accoucheur; and Clinical Nursing Science Health Assessment, Treatment and Care or Community Nursing Science
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Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
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Introduction
To train and be able to manage all departments of the store and once found competent to assume the relevant management duties thereby supporting and assisting the store manager in their duties or during their absence.
Job description
To fully understand and to take ownership of own development towards completing the Trainee Manager programme ensuring self-readiness for sign off within 12 months. To train and be found competent in all departments of the store and thereafter be able to assist the SM in such departments and in managing the store as required. To attend all required classroom training sessions as per the TM programme and implement the learning's and/or skills within the store environment under the guidance of the SM. To be a role model for staff presenting the image and behaviours of management to which the company aspires through its values To ensure a high level of customer care through being visible and by proactively approaching customers at all tim
Job requirements
- In possession of a matric certificate (grade 12) with a pass in Maths
- Retail and/or management experience
Skills, Abilities and Job related Knowledge:
- Strong interpersonal and communications skills
- Computer literacy and analysing skills
- Planning and organising
- Conflict management Competencies
- Leading and Deciding
- Supporting and coordinating
- Interacting and presenting
- Analysing and interpreting
- Creating and conceptualising
- Organising and executing
- Adapting and coping
- Enterprising and performing
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Job Objectives:
- To assist with the effective attraction, motivation and retention of core operational talent through the management of consistent and effective recruitment and selection process of staff.
- To assist with the learning and development of the divisional workforce by coordinating and implementing the annual training and development plan in conjunction with the HRM
- To assist the team with the consistent and effective management of IR issues in line with the company policies and procedures and according to legislative requirements
- To manage the co-ordination and communication with all relevant stakeholders including management, employees and the union
- To manage the efficient, timeous and accurate administration and record keeping of all HR related information with the HRA in order to ensure high levels of compliance
- To compile, generate and analyse HR statistics and reports for the division in order to facilitate quality decision making and meet legislative requirements
- To support the drive of effective people management processes within the division ensuring a performance culture
- To support the implementation of the BU transformation roadmap in order to achieve the BU transformation targets
- To ensure superior customer service through the resolution of all HR related queries
- To assist the HRM with the implementation of projects and initiatives
Minimum requirements
Job Knowledge:
- Employment legislation and its relevant application to the retail industry;
- Knowledge of Industrial Relations legislation and procedures;
- Competency based recruitment and selection principles and procedures;
- Generalist HR practices and trends;
- HR and payroll administration processes;
- Knowledge of training, development and talent management principles;
- Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA
Job Related Skills:
- Strong interpersonal and communication skills with people at all levels;
- Interviewing and assessing ability;
- Attention to detail and analytical ability;
- Conflict management and problem solving skills; Customer service orientation
Job Experience:
- Essential: Generalist HR experience in a Retail environment
- Essential: Experience in IR, recruitment, payroll and HR administration
- Desirable: Experience of working in a geographically spread-out environment
- Desirable: Experience using SAP HCM
- Advanced Excel Skills for reporting purposes
Education:
- Essential: 3-year tertiary qualification (BA, B Comm HR) , B Soc Sc, B. Ed, B. Bus Science)
- Desirable: Honours Degree
Competencies
- Delivering results and meet customers expectations
- Engagement and responsiveness to customers
- Adapting and responding to change
- Working with people
- Following instructions and procedures
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Job Purpose:
To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
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Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
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Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
go to method of application »
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
- Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
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Job Purpose:
To manage compliance with the Medicines and Related Substances Act, Act 101 of 1965 and as subsequently amended and the Pharmacy Act, Act 53 or 1974 and as subsequently amended, and any guidelines promulgated in terms of these Acts, as relates to the procurement, storage, assembly, distribution and delivery of Medicines (as defined in the Act), ensure compliance to GWDP//GPP/GMP principals and continuous Pharmacist supervision during operating hours and to ensure emergency services available at the specific branch.
Key Performance Areas:
- Manage compliance with the Medicines and Related Substances Act, Act 101 of 1965 and as subsequently amended and the Pharmacy Act, Act 53 or 1974 and as subsequently amended and any guidelines promulgated in terms of these Acts, as relates to the procurement, storage, assembly, distribution and delivery of Medicines (as defined in the Act).
- Ensure compliance to GWDP/GPP/GMP principals: by performing batch recalls/withdrawals, self inspection audits, temperature mapping and validation and calibration of equipment required for GPP / GWDP/GMP adherence.
- Ensure that there is continuous Pharmacist supervision of premises during operating hours.
- Manage other Pharmacists and Pharmacist Assistants employed at the specific site.
- Ensure emergency services are available at the specific branch, perform call out duties and manage processes required to deliver the emergency services to Key Hospital customers.
Quality Outputs of the Job:
Duties:
- Manage compliance with the Medicines and Related Substances Act, Act 101 of 1965 and as subsequently amended and the Pharmacy Act, Act 53 or 1974 and as subsequently amended, as relates to the procurement, storage, assembly and distribution of Medicines. (as defined in the Act).
- Understand the requirements of the Medicines and Related Substances Act, Act 101 of 1965 and Pharmacy Act, Act 53 of 1974 and as subsequently amended and keep up-to-date with amendments to these Acts.
- Ensure that the required registrations, recordings and licenses are current and in place for the specific UPD branch.
- Ensure that UPD’s Standard Operating Procedures and processes related to receipt delivery, distribution and handling, storage, processes and procedures do not compromise or adversely affect safety, efficacy and quality of medicines/Scheduled products stored in the specific UPD warehouse/ Distribution Centre and that medicines and Scheduled substances are safely and effectively stored. Ensure that these processes and procedures do not subject the product/s to contamination and/or deterioration.
- Conduct new customer validations and regular documented reviews of customer access to scheduled medicines, to ensure that customers that access scheduled medicines are legally entitled to do so. Ensure that there are systems, particularly security systems, in place to prevent unauthorized persons accessing the premises and scheduled medicines outside normal working hours both during working hours and after hours which includes security and staff search procedures.
- Maintain the Site master file for the specific UPD branch. Establish and maintain, the Quality Manual for the specific UPD branch.
Skills:
- Current valid registration in good standing with SAPC
- Communication skills
- Management/supervisory skills
- Writing skills
- Analytical and problem solving skills
- People skills
- Computer literate
Knowledge:
- GWDP/GMP
- Pharmaceutical wholesale and distribution
- C.P.D
- Pharmaceutical Industry Laws, regulations and Ethics
Personal Competencies:
- Ability to work in a team
- Ability to work under pressure
- Honesty and integrity
- Ethical
- Legal compliance
- Attention to detail
Minimum Education and Qualification:
Minimum Experience:
- 5 years’ experience in Wholesale Pharmaceutical Industry
Method of Application
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