Job Opportunities at TELUS

Description and Requirements
Responsibilities include:

• Creating and publishing job ads
• Collaborate with hiring managers to set qualification criteria for employees
• Screen CVs and job applications
• Conducting initial phone screens to create shortlists of qualified candidates
• Host and participate in Assessment Centres
• Interview candidates in-person
• Mediating between candidates and hiring managers
• Preparation of all relevant documentation (including contracts/offer letters) necessary for the successful onboarding of new employees
• Maintain a database of potential candidates for future job openings
• Our office is located in the Cape Town CBD, so you will need to either currently live in Cape Town or be willing to relocate (at your own expense)

Requirements

• Previous recruitment experience is advantageous
• Strong interpersonal skills
• Strong negotiation skills
• Good written and verbal communications skills
• Experience in working with an Application Tracking System and Candidate Assessment Platform would be advantageous, but not essential
• The potential, desire and drive and behavioural alignment to become a key member of our Intersect team is essential

Requirements

• Previous recruitment experience is advantageous
• Strong interpersonal skills
• Strong negotiation skills
• Good written and verbal communications skills
• Experience in working with an Application Tracking System and Candidate Assessment Platform would be advantageous, but not essential
• The potential, desire and drive and behavioural alignment to become a key member of our Intersect team is essential

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Description and Requirements

A Day in the Life of a Media Search Analyst:

• In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, video, and home pod evaluations spanning various media domains
• Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market.

Join us today and have the chance to contribute to a global tech giant!

• TELUS International AI Community
• Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. 

Qualification Path:

• No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. 
• Important: To ensure your application is accepted, double-check that the email address you use in registration matches your primary Apple ID email and that it is active and up-to-date. Applications with mismatched email addresses will not be considered.

Basic Requirements:

• Having an email address associated with an up-to-date Apple ID
• Owning an Apple device with experience and know-how of Apple products
• Being a native speaker of English language, with fluency in both written and spoken forms
• Currently a resident in South Africa for at least a year and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in South Africa.
• Having up-to-date familiarity with prevailing trends in applications, music & video with a keen interest in internet research.
• Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance
• Daily access to a broadband internet connection, computer, and relevant software
• Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills
• While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent.

Assessment

• In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.

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 Job Description

• Ensures passing service levels for each Operations account by engaging in real-time management of the queue.
• Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.
   

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Description and Requirements
Essential Duties and Responsibilities:

• Provide support of policies, standard operating procedures and controlled documents that govern activities and processes at ACT
• Partner with all areas of the company to provide "Best in Class" processes and practices that ensure ACT's position as a high quality, fully compliant organization
• Provide support and management of internal and external audits in all areas of the organization, developing and providing detailed reports to ACT leadership as well as assist in development and monitoring the completion of remediation plans
• Maintain knowledge of regulatory requirements and "best" practices for the business
• Provide support with the non-conformance process, developing and providing detailed reports to ACT leadership as well as monitoring the completion of corrective action plans
• Conduct investigations and compliance program reviews. Respond to complaints of compliance violations
• Develop and provide site compliance overview reports
• Develop, participate in and review proposed changes to policies and procedures for compliance with applicable regulatory and consumer/public interest laws, rules and regulations, and provide recommendations for changes
• Report issues to the Chief Compliance Officer related to site regulatory non-compliance, external and corporate audit result findings
• Facilitate training of site employees as needed to educate, implement and ensure site security and corporate compliance
• Stay current on business trends through ongoing training as directed by the Chief Compliance Officer
• Track applicable laws and regulations, understand the details of regulations and advise of operational impact of trends and changes
• Review and assist in revision and development of company forms, agreements, disclosures to ensure compliance with applicable laws, rules and regulations
• Conduct research of individual regulatory-related matters. Identify and communicate regulatory compliance deficiencies. Provide guidance in the development of alternative solutions or implementation of corrective action
• Provide written responses as applicable to inquiries of a regulatory nature, supporting analysis, conclusions and recommendations upon well–investigated and documented research of regulatory requirements
• Provide support with any and all other essential duties and responsibilities identified by the Chief Compliance Officer

Education and/or Experience:

• Compliance: 1 year (Required)
• High School diploma, college preferred. 
• Experience within a compliance, call center and/or corporate environment, or similar area(s), preferred, where handling and securing of confidential information is of primary importance. 
• Knowledge of laws and regulations governing the applicable business entities.
• Excellent written and verbal communication skills, computer
• Computer/Technical Skills:
• Intermediate Microsoft Office skills are required. Familiarity with SharePoint is a plus.

Competencies:

• Candidate must have keen attention to detail, high morale compass and have confidence to call out anyone/any position if need be
• Must have good communication skills to ensure that information security policies and procedures are followed
• Must be willing to learn and master the account that is being supported.
• Must have data analysis skills
• Must have good investigative skills and be adaptable to different tools and systems
• Must be able to discuss findings with the PSA team, account general manager, Team leaders and Management 
• Must be able to evaluate different cases, patterns and trends to identify failure in policies, procedures and internal control put in place
• Must be willing to perform various administrative tasks and requests effectively as and when required
• Must be willing to learn continuously as there will be continuous improvement with the account we are supporting

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Description and Requirements

Main Responsibilities:

• Training Coordination 
• Develop and manage training programs and schedules.
• Coordinate with trainers, instructors, or facilitators.
• Handle logistics related to training sessions, such as venue arrangements, equipment setup, and materials preparation.
• Track and manage training records and certifications.
• Logistics Management
• Oversee the planning and execution of logistical operations, including transportation, accommodation, and equipment needs.
• Ensure the availability of necessary resources and manage inventory.
• Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
• Troubleshoot any logistical issues that arise and find quick solutions.
• Communication
• Act as a liaison between various departments, trainers, and external partners.
• Communicate training schedules, requirements, and updates to all stakeholders.
• Provide support to participants and trainers during the training process.
• Administration
• Maintain accurate records of training activities and logistical arrangements.
• Prepare reports and documentation related to training and logistics.
• Assist with the management of training and logistical expenses.

Experience & Qualifications:

Education

• Post-secondary education would be advantageous
• Experience
• Minimum of 2-3 years of experience in learning and development, instructional design, or a related field 
• Competencies & Skills: 
• Communication Skills
• Organizational Skills
• Analytical Skills
• Technical Skills
• Ability to lead and engage groups in training sessions, workshops, or seminars (advantageous) 
• Ability to address and resolve issues related to training delivery and effectiveness.

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Description and Requirements
Key Responsibilities:

• Act as a key liaison between the VP and internal/external stakeholders, exercising a high degree of discretion and confidentiality
• Manage complex calendars and prioritize appointments, meetings, and events, ensuring efficient use of the VP's time
• Lead special projects and initiatives on behalf of the VP, ensuring timely execution and alignment with strategic goals
• Research, prioritize, and follow up on incoming issues and concerns addressed to the VP, including those of a sensitive or confidential nature
• Draft correspondence, prepare presentations, and communicate effectively on behalf of the VP to ensure clarity and consistency
• Build and maintain relationships crucial to the VP’s success, both internally and externally
• Arrange travel plans and itineraries, anticipating the VP’s needs and preferences
• Provide analytical and decision-making support through data gathering and analysis
• Identify opportunities to streamline processes and improve efficiency within the executive office

Qualifications:

• Minimum of 5 years of experience supporting C-suite executives or senior management in a   fast-paced environment.
• Bachelor’s degree preferred, or equivalent combination of education and experience
• Proficiency in Google Workspace and other relevant software
• Exceptional written and verbal communication skills, with the ability to interact professionally with all levels of staff and external contacts
• Strong organizational and time management skills, with the ability to prioritize multiple tasks seamlessly
• Proven ability to anticipate needs and solve problems independently
• High level of discretion and ability to handle confidential information with sensitivity

Personal Attributes:

• Takes initiative and anticipates the needs of the VP and the executive office
• Thrives in a fast-paced environment and remains flexible to changing priorities
• Pays meticulous attention to detail, ensuring accuracy in all tasks
• Collaborates effectively with others to achieve common goals
• Maintains a polished and professional demeanor at all times

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Description and Requirements

• Leads and manages a team of CSS's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders).  
• Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.  
• Conducts performance management activities for team members supervised.  
• Conducts timely planning, assessment, and feedback meetings as stipulated in the company’s performance cycle.  
• Ensures that personal and team goals are set, and provides the necessary coaching, mentoring, and assistance in order for team members to achieve their targets.  
• Monitors each team member’s performance throughout the shift, providing assistance, coaching, and mentoring as necessary.  
• Provides positive and constructive feedback on what individual team members need to do in order to attain their daily targets.  
• Handles escalation calls from CSR's, exercising discernment on whether or not individuals are capable of handling complex customer calls.  
• Imparts knowledge and experience gained on the floor in order to equip team members with the necessary skills to handle complex customer interactions.
• Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account / program.  
• Utilizes tangible and quantifiable data (i.e. Baleen metrics) as a basis for providing rewards and recognition, as well as a means for coaching and mentoring.  
• Maintains transparency with the group on team / individual performance achieved.
• Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues / problems faced by their respective teams.  
• Analyzes and determines what affects agent / team performance, establishes solutions, designs new incentive programs, and improves working conditions based on findings.
• Prepares and submits reports on team performance to the Operations Manager.  
• Discusses overall team performance in relation to the objectives of the Company and the program / account.  
• Determines areas for improvement of the account’s performance and translates these to action plans for the team.  
• Ensures that all team members are aware of policy and procedural updates by coordinating for / facilitating recurrent training of agents.  
• Gathers information on Client updates on policies and procedures, and conducts weekly training sessions that center on procedural updates / changes in order to familiarize agents.
• Motivates and inspires all team members to perform better by formulating and implementing regular (i.e. weekly, monthly) team activities.  
• Designs incentive-based programs aimed at motivating agents to attain the different goals and metrics, boost morale, and ultimately meet or exceed service levels set by the Client. 
• Manages the queue and controls abandoned calls by utilizing available equipment and resources (i.e. CMS, hold time, AHT).  
• Ensures that passing service levels are met and / or exceeded by maximizing the headcount of CSR's on the floor.
• Acts as a Human Resources and HR-Business Partners point-person, having the jurisdiction to address grievances in line with the Company’s policies / procedures and the Labor Code of the Philippines.  
• Takes initiative in acquiring the necessary Human Resources knowledge in order to increase one’s supervisory capabilities.  
• Primarily handles grievances / issues (i.e. attendance, performance, behavior and attitude) prior to escalating these to the Human Resources – Business Partners.
• Attends Compensation and Benefits concerns of assigned CSR's, focusing on payroll disputes, the timely preparation and submission of payroll templates.  
• Accurately tracks and indicates hours of overtime and  night differential rendered by each assigned agent for the proper computation of salary.

Required skills + qualities (technical):

• At least one year call center experience within TI and/or as a Team Captain/Team Leader in other call centers, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations.
• Working knowledge of call center operations and organization required.  
• Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred.  
• Proficiency with Google workspace and other call center-specific software / systems (i.e. CMS/IEX, Baleen, Blue Pumpkin, etc...)

Required skills + qualities (non-technical):

• Supervisory and people-management skills.  
• Project management skills.  
• Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills.   
• Adaptive to changing work schedules and working hours.  
• Active listening skills.  
• Operates with minimal supervision.  
• Customer orientation.  
• Time Management and Multitasking skills.  
• Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.  
• Presentation Skills.

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Description and Requirements

• Facilities officers oversee all activities inside a building, making sure that health and safety standards are met and arranging for repairs when needed. They usually report to the facilities manager and the two of them work together in tracking expenses and coordinating with external vendors.
• Fixing minor issues in appliances or arranging for repairs when needed
• Ensuring compliance with health and safety regulations
• Removing hazardous materials from all areas accessible to employees and guests
• Arrange for regular maintenance of equipment and internal systems (e.g. heating system, alarms, security cameras)
• Check rooms and furniture to identify needs for repairs or renovations
• Restock office and kitchen supplies
• Design and oversee the schedule for cleaning and disinfecting the building
• Monitor activities that happen outside the building, such as proper waste disposal and recycling
• Fix minor malfunctions in office equipment
• Coordinate office and parking space allocation
• Keep track of regular and ad-hoc facility expenses
• Conduct market research and compare costs and benefits when evaluating new vendors
• Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards)
• Research new services and appliances to facilitate operations
• Ensure compliance with health and safety regulations

Experience and skills

• 2 years work experience as a Facilities Officer or similar role
• Strong knowledge of facilities management operations
• Familiarity with office equipment and security systems
• Hands on experience with facilities management software is a plus
• Understanding of safety regulations in offices
• Well-organised
• Sound judgement and the ability to think quickly during emergencies
• Certifications Occupational Health and Safety
• Additional certification as a facility manager (CFM) will be a plus

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Description and Requirements
Core Responsibilities:

• General Maintenance: Performing basic repairs and upkeep tasks, such as fixing leaky faucets, replacing light bulbs, patching holes in walls, and painting.
• Carpentry: Handling basic carpentry tasks like repairing or installing cabinets, shelves, and door frames.
• Plumbing: Addressing minor plumbing issues, such as unclogging drains, fixing toilets, and repairing leaks.
• Electrical Work: Performing simple electrical repairs like replacing outlets, switches, and light fixtures.
• Safety Checks: Conducting regular inspections to identify and report potential hazards or maintenance needs.

Required Skills:

• Technical Knowledge: Understanding of basic plumbing, electrical and carpentry,
• Problem-Solving: Ability to diagnose and troubleshoot issues, finding effective solutions.
• Physical Stamina: Capability to perform physically demanding tasks like lifting, carrying, and climbing.
• Attention to Detail: Meticulous approach to ensure tasks are completed thoroughly and accurately.
• Customer Service: Communicating effectively with clients, understanding their needs, and providing excellent service.

Additional Skills (Beneficial):

• HVAC Knowledge: Familiarity with heating, ventilation, and air conditioning systems.
• Painting Skills: Experience with interior and exterior painting projects.
• Tiling: Ability to install or repair tiles in bathrooms, kitchens, or other areas.

Qualifications:

• High school diploma or equivalent.
• Relevant vocational training or apprenticeship (preferred).
• Valid driver's license (often required for travel between job sites).

Job Outlook:

• The demand for handymen is generally steady, as individuals and businesses always need help with maintenance and repairs. With experience and additional skills, handymen can often progress to specialised roles like electrician, plumber, or carpenter.

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Description and Requirements
Responsibilities

• Support the development and implementation of HR initiatives and systems
• Provide counselling on HR policies and procedures
• Be actively involved in recruitment by preparing job descriptions, 
• Create and implement effective onboarding plans
• Assist in the performance management processes
• Supporting and guiding  the management on disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance
• Preparing and submitting EE reports 

Requirements and skills

• We are a 24/7 7 day a week business.  You must be able to work shifts in order to support the operations while they are live
• Proven experience as HR officer, administrator or other HR position
• BPO experience is a plus
• Contact centre Experience or experience in having up to 250 employees to support
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labour laws and disciplinary procedures
• Track record of preparing and running any CCMA cases
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organisational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• BSc/BA in business administration, social studies or relevant field; further training will be a plus
• HR Credentials (e.g. PHR from the HR Certification Institute)