Human Resources Officer at TELUS

Description and Requirements
Responsibilities

• Support the development and implementation of HR initiatives and systems
• Provide counselling on HR policies and procedures
• Be actively involved in recruitment by preparing job descriptions, 
• Create and implement effective onboarding plans
• Assist in the performance management processes
• Supporting and guiding  the management on disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance
• Preparing and submitting EE reports 

Requirements and skills

• We are a 24/7 7 day a week business.  You must be able to work shifts in order to support the operations while they are live
• Proven experience as HR officer, administrator or other HR position
• BPO experience is a plus
• Contact centre Experience or experience in having up to 250 employees to support
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labour laws and disciplinary procedures
• Track record of preparing and running any CCMA cases
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organisational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• BSc/BA in business administration, social studies or relevant field; further training will be a plus
• HR Credentials (e.g. PHR from the HR Certification Institute)