Job Opportunities at MAN Automotive (South Africa) (Pty) Ltd

Description

• Plan, organize and monitor the sales process within the framework of the MAN Head Office guidelines.
• Prepare proposals and determine the sales strategy in coordination with the Head of Top Used.
• Engage with the Head of Top Used on the sales target and sales strategy.
• Support Export Dealers sales with customer acquisitions and attend liaison meetings with customers.
• Manage the visual management tool for vehicle logistics.
• Manage the vehicle delivery process.
• Manage the process of sales quotations and pro-forma invoices.
• Capture all customer data onto CRM system in order to be able to invoice vehicles.
• Update and maintain your customer data base.
• Manage the hot prospect list and the expected monthly sales invoicing.
• Manage the body building process.

Requirements
Qualifications:

• Grade: 12 Matric Certificate.
• Relevant tertiary qualification.

Skills:

• Good communication (oral and written) & interpersonal relations skills.
• Customer focused (Internal and External).
• Must be results and process orientated, be proactive and team orientated.
• Must have a hands-on approach with good understanding of operational aspects of the business.
• Excellent negotiating skills.
• Time Management Skills.
• Must be willing to travel, cross border and locally.
• EC or EC1 driver's license.
• Computer Literate.
• Pro-active, highly motivated and pay attention to detail.
• Work well under pressure and maintain good customer relations.

Experience:

• 2 - 3 years’ experience in a similar role in the automotive industry.
• Must have valid certification according to VW / MAN guidelines - 1 year.
   

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Description

• Manage the IVR process (International Vehicle Return Process).
• Manage the end dates when the buyback / tradeback vehicles are due to return.
• Analyse the inspection reports to ensure correct cost allocation between customer, R&M/ Warranty.
• Communicate the repair costs to the respective stakeholder: New Vehicle Sales Executive and New Vehicle Sales Manager.
• Ensure correct costing of the repairs after inspections.
• Resolve customer disputes regarding the defects identified.
• Ensure that the IVR repairs are completed on returned vehicles.
• Manage and monitor the IVR team.
• Manage and finalise all intake reports on the IVR System.
• Manage and monitor the SLA performance of the inspection partner/supplier.
• Ensure timeous and high quality delivery in the loading of the inspection reports.
• Manage & implement reporting on the IVR KPI performance to MAN local & global business partners.
• Monitor bank settlements and customer payments to avoid interest penalties.
• Align with MAN Financial Services to monitor the performance of the buyback & tradeback portfolio.

Requirements
Qualifications:

• Technical qualification or a comparable qualification.

Skills:

• Customer focused (Internal and External).
• Good communication (oral and written) & interpersonal relations skills.
• Must be results and process orientated, be proactive and team orientated.
• Work independently though being a team player.
• Excellent administrative and organizational skills.
• Analytical and strategic skills to identify problems thereafter solve them.
• Working knowledge of the warranty, repair and maintenance contracts.
• Experience in new and used vehicle sales processes.
• Attention to detail Leadership and organisational skills.

Experience:

• Commercial vehicle experience in a technical/ workshop environment - 5 years.
   

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Description

• Maintain maximum sales volume at correct discount budgeted margin.
• Identify new customers in the allocated area and ensure the proper opening of customer data file.
• Call on existing customers in allocated area on a regular basis as per the requirement of (STM).
• Manage customer accounts & provide business management data to customers in order to improve spend.
• Keep continuous record of customer contact details and schedule of contacts.
• Ensure distribution of MAN related parts through all sectors of the trade and customer base.
• Assist with all stock counts, stand by duties and stand in for the Parts Counter Salesman.
• Ensure all customer queries are resolved and where necessary reported to the Parts Manager.
• Actively promote all parts promotions and sales campaigns.
• Promote and sell MAN parts, products to customers and identify areas to improve customer spend.
• Maintain and update the STM system as and when required.

Requirements
Qualifications:

• Grade: 12 Matric Certificate.

Skills:

• Work independently though being a team player.
• Good communication (oral and written) & interpersonal relations skills.
• Work well under pressure and maintain good customer relations.
• Pro-active, highly motivated and pay attention to detail.
• Customer focused with a results driven approach.
• Excellent administrative and organizational skills.
• Ability to work on standby.
• Computer Literate.
• Target Driven.
• Code EB drivers licence.

Experience:

• Experience within commercial part sales with the ability to meet sales and margin targets - 3 years (Essential).
   

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Description

• Accurately diagnose faults found on vehicles.
• Carry out required repairs correctly to ensure vehicles do not return with the same faults.
• Work accurately and tirneously to achieve both efficiency and productivity to the required standards.
• Ensure assembly safety and security procedures are adhered to at all times.
• Assist with mechanical repairs.
• Report additional faults to Group Leader/Team Leader found in the protocol.

Requirements
Qualifications:

• Grade: 12 Matric Certificate.
• N3 with a trade test certificate as an Auto Electrician.

Skills:

• Good communication (oral and written) & interpersonal relations skills.
• Customer focused with a results driven approach.
• Pro-active, highly motivated and pay attention to detail.
• Work independently though being a team player.
• Work well under pressure and maintain good customer relations.
• Ability to work on standby.

Experience:

• Trade Certificate experience in the heavy commercial vehicle industry - 5 years.
• MAN and / or VW heavy commercial vehicles - 0 year.
   

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Description

• Display and communicate targets and objectives.
• Responsible for the quality of all incoming parts.
• Manage Vehicle auditor and the Receiving inspection consultant/ employee.
• Responsible for quality of vehicles that are released.
• Red table (excess/ return) investigations.
• Recognition of non-conformances and manage the implementation of countermeasures.
• Ensure that the Rectification is corrected, and that all personnel are notified timeously.
• Development and implementation of quality management systems.
• Development and implementation of Environment Management Systems.
• Ensuring that safe work practices are followed, and that Health and Safety improvement measures are implemented.
• Responsible for ISO Audits.
• Ensure that SHEQ reports are prepared and distributed for action and information.
• Recognition and reporting of SHEQ issues to the EXCO MBM Production.
• Ensure that the Rectification (Warranty) is correct, and that all personnel are notified timeously.
• Product, MNPS and SHE audits results on a monthly basis.
• Responsible for site security.
• Manage time and attendance of staff members – plan absentee cover and manpower control.
• Oversee the reject/ excess parts assessments.

Requirements
Qualifications:

• Grade: 12 Matric Certificate
• Relevant tertiary qualification, technical qualification or a comparable qualification

Skills:

• Good communication (oral and written) & interpersonal relations skills
• Able to make decisions
• Problem Solving Skills
• Encourage Teamwork
• Project Management Skills
• Leadership and organisational skills
• Proficient in Microsoft Office Products
• Develop and motivate staff
• Flexible, active and forward thinking

Experience:

• Experience in a Managerial role - 8 years
• Experience in quality management systems for example ISO9001, ISO14001, OHS18001 -5 years
• Experience on MAN or other similar products -5 years
• Experience in technical drawing and interpretation - 1 year
• Knowledge of OHS ACT with suitable training for example SAMTRAC - 1 year
• Knowledge of the road traffic ordinance and vehicle homologation - 1 year
   

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Description

• Achieve the budgeted turnover, profit margins and CSM targets for parts.
• Control the overall budget of Parts department including personnel and overhead costs.
• Responsible for the management of staff in the Parts department.
• Manage the inventory to ensure optimum economic inventory levels.
• Responsible for the stock taking administration.
• Achieve an efficient operation by meeting objectives on operating policies and standards.
• Standards as per the dealer standards program.
• Ensure ongoing increase in new customers and the retention thereof.
• Conduct regular customer on site visits.

Requirements
Qualifications:

• Grade: 12 Matric Certificate.

Skills:

• Computer Literate.
• Work well under pressure and maintain good customer relations.
• Good communication (oral and written) & interpersonal relations skills.
• Customer focused with a results driven approach.
• Pro-active, highly motivated and pay attention to detail.
• Work independently though being a team player.

Experience:

• Experience, leading and motivating a team - 5 years.
• Experience in a Parts Department within an automotive parts business - 5 years.
   

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Description

• Utilize all opportunities provided to increase knowledge in the chosen trade.
• Carry out service & repairs efficiently under the supervision of a qualified Diesel Mechanic.
• Work as an understudy with a qualified Diesel Mechanic.
• Ensure satisfactory completion of examinations & course tests.
• Attend technical college course/other training as required.
• Assist the qualified Diesel Mechanics as and when needed in performing their duties.
• Ensure workshop quality, safety and security procedures are adhered to at all times.

Requirements
Qualifications:

• N1 and above (required subjects: Maths, Engineering Science, Diesel Trade Theory).

Skills:

• Good communication (oral and written) & interpersonal relations skills.
• Customer focused with a results driven approach.
• Pro-active, highly motivated and pay attention to detail.
• Work well under pressure and maintain good customer relations.
• Computer Literate.
• Ensure proven intercultural competencies with business language skills fluent in English.