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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Process
Customer
Finance
Learning and Growth
Governance
Technical Competencies
Behavioural Competencies
Purpose
To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services
Additional Minimum Qualifications
Outputs
Process
Customer
Finance
Learning and Growth
Governance
Competencies
Liberty Values
Technical Competencies
Behavioural Competencies
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Minimum Experience
3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management
Additional Minimum Qualifications
Outputs
Process
Customer
Finance
Learning and Growth
Governance
Competencies
Liberty Values
Technical Competencies
Behavioural Competencies
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