Job Opportunities at Discovery Limited

About The Discovery Internship Programme

An internship is a programme which provides on the job training for unemployed graduates who need to gain work experience.

The Discovery Internship Programme was launched in 2006 and we have successfully developed and changed the lives of over 480 graduates, with an average permanent placement of 71% post an internship.

You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast paced work environment after your 12 months with Discovery.

Key Purpose of the role

• To accurately and efficiently log and/ or action Application Service Desk Inquiries / Incidents with the objective of achieving a high rate of First Call Closure, while maintaining agreed levels of client service experience and average Turn Around Time.

The successful applicant will be responsible for but not limited to the following job functions:

Ticket

• Field interactions directed to the service desk while providing a client centric interaction that manages the expectation of the client.
• Translate into a data ticket which has both the elements of completeness and accuracy. Gauge the urgency of the request through information provided and escalate as necessary.
• Evaluate captured data investigating possible causes, and systematically troubleshoot the issue using resources such as knowledgebase at your disposal, in an effort to provide a first contact resolution to the client, or route to the correct 3rd party service provider to resolve.
• Throughout the duration of the ticket, maintain ownership, update ticket information and status while continuously feeding back to clients.
• Verify issue has been resolved.

Incident Inititiation Form

• Analyse incident and liaise with external teams to determine and document root cause within CA Unicentre.
• Diagnose possible fixes/work-around, evaluate and eliminate possible causes.
• Evaluate sets of incidents to establish common trends/patterns. Refer known/repetitive errors/training needs to Incident Analysts.

Monitoring

• Periodically (as per service desk operations manual) monitor system infrastructure tools.
• Log calls if issues are identified from monitoring and invoke incident management process.

Technical Skills

Personal Skills and Competencies

• Technical troubleshooting and Analysis
• Time management and prioritization

Behavioural Competencies

• Stress Management
• Time management
• Customer/ service orientation
• Learning orientation
• Analytical thinking

Qualification Requirement

• Matric / Grade 12 is essential.
• Information Technology Diploma/Degree (Essential)
• ITIL Certificate (Advantageous)

Specific Requirements

• No previous internship and/or graduate programme in any industry or government institution
• No work experience (Essential)
• Between the ages of 18 – 30 (Essential)
• You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.

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Key Purpose

The successful candidate will be responsible for Data Extraction and Analysis, and Reporting including lead management.

Areas of responsibility may include but not limited to

• Draw data from systems and do analysis on information retrieved
• Ad hoc reporting on information retrieved and analysed
• Create regular information reports to be presented to management.
• Daily/Weekly/Monthly reporting function
• Loading of leads into Genesys (Dialer)

Personal Attributes And Skills

• Analysis, Judgment and problem solving skills essential
• Planning and organisational skills must be well honed
• Must be able to control own work effort
• Tolerance of Stress
• Must be a Team player
• Strong Communication skills
• Must display tenacity and drive to accomplish tasks
• Must be able to work and manage deadlines
• Ability to Operate in a pressurised environment
• Ability to write SQL Queries & understand SQL Coding

Education And Experience

• Relevant Tertiary qualification
• Stats / Maths / Computer Science Advantage
• BSC Computer Science / IT- Degree Advantage
• Proficient in Excel, SQL, Access and Powerpoint,
• Good knowledge of Avaya and Genesys
• Minimum 3 years work experience in similar role

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Key Purpose

The primary purpose of this role is to serve as a senior security specialist within the Vitality Group Information Security structure. This individual works closely with the Vitality Group Information Security Manager to serve as a 2IC and backup. This role includes responsibility for Information security strategies and programs, policies, security risk management, assurance, security architectural guidance/vetting and the delivery of internal security consultation services to Vitality Group business, IT, and partner markets. The role also includes leading and managing the security governance for Vitality Group. The role also includes the responsibility for managing Security Operations, providing review and oversight to a number of security controls, and providing operational insight to address the management of cyber threats. This is hands-on position, which will require strong technical expertise in many security technologies.

Areas of responsibility may include but not limited to

• Provide assistance and input into the VG Information Security Strategy, Function and Operations.
• Engage with VG COO and CIO and departmental heads to ensure that the Information Security Program is aligned to business and systems developments.
• Develop VG specific policy, standards and process that is aligned to the VG Strategy
• Identify and assess VG Information Security related risks, identification of controls implemented and the co-ordination and reporting of management actions to address
• Assist with appropriate training and awareness programs or initiatives for all VG staff
• Provide regular reporting and active participation in relevant information security forums and committees.
• Provide operational oversight on security controls to address cyber threats
• Engage with VG C-Suite to develop an Information Security Strategy aligned to VG Strategy
• Engage with VG Governance to establish how Information Security Governance serves as an input to corporate governance
• Engage with VG Legal to understand what the program needs to drive in order to meet Legal, Compliance and Regulatory Requirements
• Engage with Group CISO to understand what policies will affect VG business capability
• Engage with TI InfoSec to establish Standards and Guidelines that affect the VG Business Capability
• Engage with Group Risk to ensure that VG risk managed to acceptable levels within risk appetite of the business
• Engage with TI Infosec to establish how VG is protected from threats and vulnerabilities.
• Engage with ALL Third Parties to establish their security posture and the potential risk and vulnerabilities introduced into the VG business environment as a result of third party relationships

Personal Attributes And Skills

• Fast learner who takes initiative
• Strong and professional communication
• Attention to detail
• Analyzing data and producing information and schedules
• Presentation skills
• Willing to work flexible hours
• Ability to work under pressure
• Adapting and responding to change
• Energetic team player

Education And Experience

A Bachelor’s Degree in a related area such as Computer Science, Information Security and Risk Managemen

• Information Security industry-standard certifications such as CRISC, CISA, CISM or CISSP would be advantageous .
• Knowledge of information security governance frameworks and standards eg. COBIT, ISO Series, NIST etc.
• Experience in a broad range of security technologies/products, standards and methodologies.
• Experience in the development of security plans, strategies, roadmaps, methodologies and frameworks.