Job Opportunities at Absa Group Limited (Absa)

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Key Accountabilities

Accountability: Selling products and services.

• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.

Accountability: Reduction of customer attrition.

• Speaks to customers to ensure that their needs are identified and advises various options.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
• Communicates with the customer according to company standards.
• Address the customer’s need with product knowledge that is technically accurate.
• Preparation for the outbound call, providing alternative products solutions were applicable.

Accountability: Information management.

• Update the system with accurate information to inform accurate reporting

Accountability: Adherence to risk and governance

• Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
• Participate in survey (EOS) and in findings action plans.
• Support BSSA CSI initiatives.
• Adherence to NCA, FICA and FAIS legislation.
• Comply with Risk and Control Activities and adherences.
• Comply with all Human Resources policies and procedures
• Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.

Accountability: Training and development

• Participate in all scheduled training and multiskilling opportunities.
• Participate in coaching sessions.
• Owning and being proactive about own training and development.
• Participate in idea sharing through pitch in initiative.
• Complete all compliance training within prescribed timelines.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.

Job Description

• Specialist Advice: : Provides specialist technical advice in area of expertise to key (internal and external) stakeholders in support of realizing the commercial objectives of the business (may include value proposition design, client and customer engagement and revenue). 
• Stakeholder Management:: Builds strong relationships with key (internal and external) stakeholders.
• If in a relationship or revenue generating role is accountable for developing, maintaining and generating revenue from clients. May be the key contact for mid sized clients and handles complex transactions; Partners effectively with key stakeholders to advise them of innovations and developments within their areas of specialty; Delivers impeccable and timeous service levels; Collaborates with and coordinates efforts with different Business Units to enable realization of business objectives 
• Control: : Accountable for complying with all risk management, regulatory and compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements. 
• People & Culture: : Where applicable manages and oversees colleagues in area of responsibility; Partners with People function to support the people management strategy for the area with a focus on talent management, development, resourcing and retention.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business 
• Change programmes: Play the role of SME on operational change and efficiency programmes  
• Continuous improvement: Continuously identify and give input on ways to improve operations in the business 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. credit risk management methodology, practice, governance and delivery objectives.

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types 
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders 
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues 
• People Management: Develop a high performing Team 
• Risk and Control: Adherence to Policies, Procedures and Regulations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients(Agri and Commercial clients), differentiated by the level of complexity of the client base 
• Relationship and Service Management: Actively develop strong client relationships.Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients 
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. 
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Financial Control is responsible for ensuring that Absa Africa fulfils its financial, statutory and regulatory reporting requirements, while ensuring compliance with accounting, regulatory and balance sheet control policy. Financial Control comprises the following areas: Accounting Control, Reporting & Analytics, Policy Governance & Controls, Technology Enablement, Cluster Control and Technical Accounting. Financial Control serves as the Group’s primary interface with the auditors and regulators. 
• Accounting Control owns the processes that enables sustainable, accurate and timeous financial information in support of reporting to external and internal stakeholders. The individuals will operate in the key processes in Accounting Control and specifically be responsible for clearing of the bank suspense account and related reconciliations.

Job Description

Key responsibilities

Accountability: Manage financial information completion process (60%)

• Act as a process executor for completion of financial information, including the accountability for the following key processes:
• Product Control Group(PCG)
• Journals and month-end close
  •    Reconciliation
  •    Completion of Supplementary information
  •   Interdiv and Elimination
  •    Tax
  •    Accounting Functions
• Act as the process executor for implementation of new standardised processes where relevant;
• Act pro-actively in correcting issues and implement a sustainable process;
• Ensure that principles of the Financial Control Operating Model are complied with and sustained;
• Assist with the maintenance and enhancement of processes;
• Where improvement to processes has been identified assist with the implementation and roll out of efficiencies;
• Where synergies between different reporting processes has been identified assist with the implementation of new and or enhanced processes.
• Perform clearing of the bank suspense accounts on SAP.
• Investigate deposits and payments in the bank account to identify the source and allocate according.
• Perform any receipting functions of premiums against polices.
• Perform adequate reconciliation of the bank and suspense accounts and identify and report on any risk items.
• Identify and implement any process improvements to enable the bank clearing to be performed more efficiently.
• Drive and implement the automation of the bank clearing through SAP Hana.

Accountability: Process Execution and improvement (40%)

• Execution of processes as designed in the above highlighted processes;
• Constantly review and maintain own activities to enhance the effectiveness and efficiency of processes;
• Assist in the implementation of new and/or enhanced processes;
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks;
• Maintain awareness of own activities and the impact thereof on related / inter-dependent activities.

Special work requirements: 

• Work extended hours from time to time. Limited time available to complete tasks. Multi-tasking is essential.

Most complex decision that can be taken without referral to the manager:

• Support the implementation of Accounting Control team wide processes and process.

Knowledge & Skills

Basic accounting or financial reporting skills

• Analytical and Problem solving Skills Level: Do and Check;
• Interpersonal, oral, written communication skills Level: Do without Supervision
• Microsoft office, Excel spreadsheets, PowerPoint Level: Do without Supervision;
• Ability to operate independently Level: Do without Supervision;
• Accuracy and reliability Level: Do and Check;

Education and Experience Required 

• National Diploma in Finance/ Commercial Qualification;
• B degree / similar qualification in financial or related discipline;
• Two (2) years’ experience in an accounting role;
• 2- 3 Years Related experience in a similar role in the financial services industry;

Competencies:

• Deciding and initiating action within ambit of responsibility;
• Problem solving within ambit of responsibility;
• Relating and networking;
• Adapting and responding to change.

Education

• Higher Diplomas: Financial Sciences (Required)
   

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Design, Develop & Deploy high-performing, scalable, enterprise-grade End User technologies.

Job Description

Citrix/VDI

•     Experience in an enterprise computing environment support large scale Citrix implementations.
•     Knowledge and expertise in designing, planning, deployment, and administration of Citrix XenApp/XenDesktop deployments (current software releases).
•     Experience supporting Web Interface and StoreFront, Provisioning Services, Server Virtualization (VMware working experience), and profile management.
•     Experience in configuring and maintaining gold images for Citrix environment.
•     Experience with entire suite of Citrix Infrastructure components (FAS, StoreFront, Delivery Servers, PVS/MCS, etc…).
•     Experience with multiple site environment and strong support confidence supporting 7k+ users.
•     Experience identifying risks and opportunities within environments.
•     Knowledge and experience of AD Domain Policies.
•     Intermediate to advanced Networking knowledge and experience, including Citrix NetScaler ADC and ADM.
•     Minimum CCA-P Certification

Solution Design & Deployment (hardware & software)

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
•  Contribute to all phases of the development lifecycle
•  Provide recommendations to enable the operational feasibility of solutions
•  Quickly produce well-organised, optimized, and documented End User systems & solutions
•  Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
•  Apply general design patterns and paradigms to deliver technical solutions
•  Support the development of CI / CD Pipelines (where applicable)
•  Use & configure modern observability techniques (where applicable)
•  Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
•  Debug existing systems and solutions
•  Work to consistently improve and evolve systems and solutions
•  Comply with all Group Development / other technology standards
•  Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions
•  Implement
•  Be accountable for achieving all SLA / OLA and performance objectives and targets
•  Implement effective technical knowledge and document management for all End User systems & solutions
•  Develop & distribute performance reporting to enable business decision making
•  Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly

People

•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
•  Provide technical training across a range of stakeholders

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post deployment)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• National Certificate: Information Technology