Hot New Jobs at Parvana

What you will be doing:

• Grow and lead the application support team by hiring top talent, providing clear guidance, and supporting personal and career development.
• Track and measure performance against key metrics, and develop a framework to set and achieve goals.
• Collaborate with cross-functional teams on a long-term application support strategy aligned with company goals and create scalable support processes.
• Build strong relationships internally and with customers, managing and optimising support costs.
• Ensure timely resolution of customer cases within SLA and address customer escalations effectively.
• Continuously enhance processes, service delivery, and tools, using root cause analysis to proactively resolve common issues.
• Conduct regular service review meetings to improve support processes and contribute to the support knowledge base.

What you need:

• Relevant tertiary qualification would be beneficial.
• Over 5 years of application support experience, including more than 2 years in a managerial position.
• Solid understanding of IT infrastructure, including networking, servers, and operating systems.
• Skilled in implementing and managing support ticketing systems.
• Proven experience in expanding and developing support teams.
• Familiarity with open source technology environments.
• Experience working closely with software development teams and project managers.
• Proven ability to foster knowledge sharing through documentation, workshops, and coaching sessions.
• Advantageous experience in scaling up a support team.
• Familiarity with Amazon Web Services and payments technology is a plus.
• Experience working in an ITIL environment is beneficial.
• Technical proficiency in Linux, SQL, Java, or scripting languages is preferred.

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Role Responsibilities:

• Providing administrative and organisational support to the company.
• Assisting with the preparation of documents, conducting research, and maintaining communication links.
• Organising and maintaining files and documents.
• Managing calendars and scheduling appointments.
• Assisting with filing of legal documents with courts, government agencies, and other relevant entities.
• Transcribing dictated notes, memos, and documents using dictation equipment or digital tools.
• Maintaining strict confidentiality of sensitive legal information and client communications.

Preferred Qualifications:

• Paralegal certification or equivalent academic qualification.

Relevant Skills / Experience:

• Relevant experience as a Legal Assistant, Legal Secretary or similar position.
• Solid experience with dictaphone typing.
• Excellent attention to detail and time management.
• Excellent written and verbal communication skills with a solid understanding of legal terminology.  

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What you will be doing:

• Lead engaging process evaluation workshops with stakeholders, fostering collaboration and innovation.
• Ensure that any new or updated processes are carefully evaluated from a business perspective, driving efficiency and effectiveness.
• Dive into the world of automated workflow processes, designing and seamlessly integrating solutions that streamline operations.
• Take the lead in designing and implementing both major and minor workflow processes and components, bringing your creative vision to life.
• Test and deliver workflow-based solutions, ensuring they meet the needs and expectations of stakeholders.
• Provide comprehensive onsite training and documentation support, empowering teams to embrace new processes with confidence.
• Embrace teamwork and collaboration, contributing to a positive and supportive environment.
• Consistently meet expectations and deliverables with a focus on quality and timeliness, driving success.
• Take ownership of creating, implementing, and maintaining workflow processes and other digital stack modules, ensuring a smooth and efficient operation.
• Strive for excellence in creating clean, well-structured, and easily maintainable formats, enhancing usability and sustainability.

What you need:

• BEng Industrial Engineering Degree
• Experience in workflow design would be beneficial
• Excellent written and oral communication skills.
• Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment.
• Own transport

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What you will be doing:

• Develop and maintain security architecture aligned with business goals and regulatory requirements.
• Conduct regular security reviews, risk assessments, and implement strategic plans.
• Prioritise and adjust security initiatives based on risks, business needs, and evolving threats.
• Plan and execute risk mitigation interventions, and enhance security policies, procedures, and technologies.
• Deploy security solutions and tools, and act as the primary technical resource.
• Provide expert advice on security issues, managing incident response and prevention.
• Mentor and train team members, fostering a culture of security awareness.
• Communicate incidents effectively and align security with IT, compliance, and business units.
• Present updates and strategies to senior management and stakeholders.

What you need:

• A tertiary qualification in Computer Science, Information Security, or a related field would be beneficial.

Any of the following certifications would be beneficial

• SANS GIAC (Global Information Assurance Certification)
• GCIA (GIAC Certified Intrusion Analyst) / GCIH (GIAC Certified Incident Handler)
• CISSP (Certified Information Systems Security Professional) / CASP (CompTIA Advanced Security Practitioner)
• CISM (Certified Information Security Manager) / CEH (Certified Ethical Hacker)
• Expert in TCP/IP, networking ports/protocols, traffic flow, OSI model, defence in-depth, and security elements.
• 10+ years in Cyber Security, focusing on architecture and strategic planning.
• Proficient with firewalls, IDS/IPS, SIEM, and endpoint protection tools.
• Experienced in analysing logs, network data, and attack artefacts.
• Knowledgeable in enterprise SIEM platforms (e.g., Nitro/McAfee, ArcSight, QRadar, Splunk).
• Familiar with EDR technologies and mobile OS (Android, iOS, Windows).
• Skilled in designing and implementing security architectures and frameworks.
• Strong understanding of cyber threats, vulnerabilities, and mitigation.
• Forensic approach to problem-solving and understanding hacker methodologies.
• Ability to identify IT infrastructure vulnerabilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication skills to explain complex security concepts to non-technical stakeholders.

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What you will be doing:

• Join in Agile development as needed.
• Collaborate to enhance the Software Development Life Cycle (SDLC).
• Spot and tackle bottlenecks and inefficiencies.
• Explore and suggest new tools, technologies, and testing methods.
• Develop and maintain automated tests and frameworks.
• Perform regular manual testing to uncover bugs.
• Verify defect fixes and software patches manually.
• Work with the development team to plan and execute comprehensive test plans.
• Document test cases and manually test user stories.
• Create automated tests for thorough test coverage.
• Help troubleshoot customer support cases.

What you need:

• Relevant tertiary qualification would be beneficial.
• 4+ years as a Quality Assurance / Automation Engineer
• 3+ years with modern continuous integration and automated testing
• Experience with Front-end and Back-end testing

Experience in some of the following would be ideal:

• Python / JavaScript | Jira
• Cypress / Playwright or similar | Linux command line basics
• Jenkins / Gitlab configuration and pipelines
• REST API Integration and testing (Postman or similar)
• Robot Framework | Selenium | Bash scripting | Docker | Ansible
• Critical thinker, problem solver, motivated self-starter, and fast learner
• Excellent communication skills