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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Job Description
MAIN PURPOSE OF THE JOB
- To conduct all transactions with customers with the utmost courtesy.
- To correctly place such items in stores.
- To ensure accurate identification of customer's needs by means of parts catalogue, computer stock lists.
- To receive and identify stock.
- To check goods from suppliers.
- Implementation of discount structure as applicable.
Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
- Staff:- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
Skills and Personal Attributes
- Must be Computer Literate.
- Must have stable track record.
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Premium brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Specific Role Responsibilities
- CBMT contract with merSETA and a learnership contract with Lindsay Saker Kempton Park will apply with all terms and conditions. MIBCO minimum wages apply for CBMT Apprentice
Training program
- Levels 1 - 4: 4 yr. contract
- 5 days in 5 weeks training at ITTA.
- Distance learning program -CDX (this enhances apprentice training by exposure of interactive demonstrations and tutorials with quizzes and practical exercises delivered via the web at their place of work and at home in their study time.
- Computer based testing and examination.
- Practical competency testing
- MIBCO
- Lindsay Saker Bloemfontein Service department on the job experience aligned to the level of competence achieved through the CBMT programme.
- Gather evidence to complete your portfolio of evidence as required by ITTA.
- Working alongside an assigned technician in order to learn how to perform quality service maintenance and repairs to the original manufacturers’ description.
- Complete portfolio of evidence, o Inspect, maintain and repair vehicles whilst training with a qualified technician.
Qualifications and Experience
The applicant must have achieved the following qualifications to be considered:
- Matric (N2 with Mathematics, Engineering Science and English (50% are essential)
- Driver’s license
- Computer literacy
- The applicant will be required to take a mechanical insight test and pass sufficiently.
- The applicant will go through trough the standard background checks before being considered for the next step. The applicant will go through a medical assessment to establish fitness for work.
- Applicants that are successful will be placed through a Psychometric assessment and a face to face interview.
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Specific Role Responsibilities
- Capture parts transactions on the Drive accounting system and the original equipment manufactory system called ETKA
- Ensure fast moving parts order is automated by the systerm
- Ensure stock levels are maintained for availability purposes to be distributed to internal customers
- Pick parts accordingly, and issue to technician timeously as per job cards
- Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making.
- Order parts not kept in stock once authorised by Service advisor.
- Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions.
- Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements
- Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner
- Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
Qualifications and Experience
- Industry Legislation compliance / Drive, Valid driver’s License
- Higher Certificate and or /Advance National (Vocational) Certificate with NQF Level 5.
- Minimum 5 Years VW AND AUDI Parts Sales experience.
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Key Responsibilities:
- To ensure maximum units sold each month with maximum profit.
- Generate profitable business in terms of set targets/budget/forecasts.
- Understand and meet/exceed client expectation/needs/requirements.
- To make sure that the customer are aware of all our back-end products and to support your F&I.
- To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
- To accurately and correctly prepare your deal file prior to delivery with the necessary documentation. Responsible to follow up on all the reconditioning to your car and see to it that the orders are done and invoices are in the file and closed before invoicing. It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
- All clients are to be introduced timeously to the business manager to apply for finance or site for cash deals.
- Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
- Assist with cleaning and Maintaining a clean Dealership.
- Complete all required Training and attend all training required.
- Adhere to all policies and procedures strictly regarding movement of vehicles.
- Adhere to all Company Security protocol’s to minimize risk to the Dealership.
- All clients received daily must be properly qualified.
- All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
- All scheduled meetings must be attended on time.
- All Trade-ins have to be declared and may not be passed on anyone but your Sales Manager.
- Identify and apply known solutions to operational problems and escalate unresolved issues.
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Report on transactional activities to provide timely information for decision making in area of accountability.
- Execute work in line with governance and compliance processes.
- Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
- Process all leads of prospective customers and follow-up on possible sales.
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
- Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
- Execute work activities effectively and efficiently in order to prevent financial losses. Client/Customer:
- Deliver work activities adequately to satisfy internal and external customers.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery. People:
- Attend training initiatives to improve work quality and enhance own skills.
- Must be able to communicate effectively with all levels of people.
Qualifications and Experience
Minimum Requirements:
- Must have Matric.
- Min 3 years in a Team Leader/ Supervisory role.
- Preferably 3-5 years used vehicle sales experience in a similar environment with a track record of at least 8 units per month sales volume.
- Looking for a driven , self-motivated, a self-starter with positive attitudes and mindsets.
- A valid South African driver's license.
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Key Responsibilities:
- To ensure maximum units sold each month with maximum profit.
- Generate profitable business in terms of set targets/budget/forecasts.
- Understand and meet/exceed client expectation/needs/requirements.
- To make sure that the customer are aware of all our back-end products and to support your F&I.
- To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
- To accurately and correctly prepare your deal file prior to delivery with the necessary documentation.
- Responsible to follow up on all the reconditioning to your car and see to it that the orders are done and invoices are in the file and closed before invoicing.
- It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
- All clients are to be introduced timeously to the business manager to apply for finance or site for cash deals.
- Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
- Assist with cleaning and Maintaining a clean Dealership.
- Complete all required Training and attend all training required.
- Adhere to all policies and procedures strictly regarding movement of vehicles.
- Adhere to all Company Security protocol’s to minimize risk to the Dealership.
- All clients received daily must be properly qualified.
- All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
- All scheduled meetings must be attended on time.
- All Trade-ins have to be declared and may not be passed on anyone but your Sales Manager.
- Identify and apply known solutions to operational problems and escalate unresolved issues.
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Report on transactional activities to provide timely information for decision making in area of accountability.
- Execute work in line with governance and compliance processes.
- Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
- Process all leads of prospective customers and follow-up on possible sales.
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
- Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
- Execute work activities effectively and efficiently in order to prevent financial losses. Client/Customer:
- Deliver work activities adequately to satisfy internal and external customers.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery. People:
- Attend training initiatives to improve work quality and enhance own skills.
- Must be able to communicate effectively with all levels of people.
Qualifications and Experience
Minimum Requirements:
- Must have Matric.
- Min 3 years in a Team Leader/ Supervisory role.
- Preferably 3-5 years used vehicle sales experience in a similar environment with a track record of at least 8 units per month sales volume.
- Looking for a driven , self-motivated, a self-starter with positive attitudes and mindsets.
- A valid South African driver's license.
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Specific Role Responsibilities
- To deal with all customers and coordinate service work and time.
- To act as liaison between service customers and dealership.
- To promote the sales of labor and parts.
- Maintain a service appointment list.
- Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
- Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
- Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer’s refusal to authorise additional safety- related repairs).
- Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
- Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
- Settle customer complaints promptly.
- Explain to the customer work performed and parts replaced when presenting the invoice.
- Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
- Inform the Sales Department of the customer‘s intention or possible intention to trade or sell.
- Perform test drive after completion of repairs if necessary.
- Attend training that the distributor provides for Service Advisor.
- Maintain neat and tidy appearance for greeting customer.
- Develop communication skills to reinforce customer relationship.
- Conform to warranty policies.
- Keep on top of Work In Progress
- Cash Outstanding.
Qualifications and Experience
- Min Matric
- 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
- Kia brand background would be an added advantage.
Skills and Personal Attributes
- Occupational Health and Safety
- Trust and Integrity
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Key Tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Experience Required:
- A minimum of 2 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic understanding of vehicle maintenance processes is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
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Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling New vehicles is highly desired.
- Solid New vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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Main Job Activities:
1. Sales & Marketing Activities:
- Ensure agreed targets are met
- Assist in all marketing activities, informing customers of special parts sales or promotions
- New account prospecting – formulate sales strategy
- Effectively utilize prospecting system
- Maintain an effective data base management system
- Formulate a sales strategy
- Quotations prepared using dealership procedures
- Effectively communicate with parts team on new customer information
2. Customer Care:
- Conduct all transactions with customers professionally
- Ensuring a positive image of the Brand/Dealership
- Ensure accurate identification of customers’ needs
- Ensure customers’ orders/quotations are processed speedily and accurately
- Maintain effective communication with existing and prospective customers
- Queries to be handled efficiently and courteously
- Follow up and feedback on parts on back order
- Follow through from order until delivery to customer
3. Product Knowledge:
- Knowledge of customer base
- Ensure all product knowledge training is attended
- Ensure all MBSA standards are known and adhered to
- Stay abreast of new developments in market place
- Understand Parts Warranty procedure
Administration:
- Adhere to company credit procedures
- Call sheets completed timeously
Qualifications and Experience
Education & experience:
- Minimum Grade 12
- Computer Literate (preferably experience in the use of Kerridge)
- 3-5 years’ experience in the same or similar position.
- Knowledge of motor industry preferable (Mercedes Benz)
- Driver’s license
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KEY PERFORMANCE:
Customer Satisfaction
- Process all warranty claims in line with VW and dealership policies and procedures.
- Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues.
Campaign Coordinator, Service Core Processes Gate Keeper.
- Download relevant campaign information from Partner Net and pass on information to the service manager to be actioned.
- Warranty Claims processing.
- Gate 1 Service Core Process - checking before loading on system.
- Quality control – Warranty Submissions and costing.
- Gate 2 - Pre-Repair commencement check.
- Gate 3 – Quality checks,
- Gate 4 –Costing process
- Return defective parts to manufacturer as required.
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05.
- Valid Driver’s license
- Computer Literacy,
- 1-year experience in similar environment.
- Knowledge of VW and Audi Warranty and Costing policy and procedures will be an advantage.
- Knowledge of VWSA and Lindsay Saker operating systems (SAGA/ELSA/Kerridge).
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Specific Role Responsibilities
- Receive customer telephone calls to book an appointment.
- Gather and ensure the accuracy of customer and vehicle details.
- Document customer concerns / vehicle symptoms accurately in the workshop order form.
- Define the scope and type of work to be performed accurately. Co-ordinate and clarify the method and place of reception and hand-over of the vehicle with the customer.not limited to the above responsibilities
Qualifications and Experience
- Service Advisor skills, knowledge and experience.
- Excellent people skills and the ability to work under pressure
- A minimum of 2 years’ experience in a Service Advisor position would be beneficial.
- A minimum of Grade 12.
- A great team player.
- Mercedes-Benz certification and experience would be an advantage
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MAIN FUNCTION
- Collect debt for the dealership.
- Accuracy of data input on. Kerridge dealership.
- Maintain constant contact with debtors and ensure collection of all outstanding monies.
- Weekly meetings to be held with dealer to ensure high levels of satisfaction.
- Ensure team co-operation at all times
DELIVERABLES:
- Percentage of outstanding debtors at month end collected within the next month
- Reconciliation of supplier’s statements to payments and Supplier’s ledger.
- Full creditor’s function.
- Percentage debtors outstanding over 60 days.
- Valid credit applications for all debtors.
Qualifications and Experience
- Grade 12
- Computer literacy – Operating system Drive 8 will be an advantage.
- Valid driver’s license
- 3 years’ experience in Creditors/ debtors
- Financial background.
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MAIN JOB FUNCTIONS:
- Staff:To establish the staffing levels required to achieve departmental objectives.To select, hire, train and develop sales department staff.To identify departmental training needs in conjunction with training staff.To ensure resultant training programmers are completed and adequate records maintained.Establish and administer "in-dealership" training as required to cater for new model launches.Operate staff performance and appraisal systems and ensure action taken on results.Establish and review sales basic pay and incentive schemes..
- Administration:Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.Review with Dealer Principal all activities and reporting systems within department.Ensure that adequate safety and security procedures exist and are operated.Monitor cleaning of new and used car stock.Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..
- Communications:Maintain good liaison with other managers.Advise Dealer Principal and all other managers on sales matters.Advice subordinates on appropriate sales related matters.Maintain direct liaison with manufacturers’ representatives and all other contracts.Propose special sales promotions as appropriate.Ensure adequate stocks of car and product display material is available..
- Marketing:Formulate marketing plan, initiate and conduct new car launches and promotions.Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.Handle customer complaints and ensure corrective action is taken.Maintain record of customer complaints or congratulations for analysis and use as required..
- Finance:Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.Monitor costs and general condition of demonstrator fleet.Monitor sales department financial performance weekly.Monitor credit and finance commission income to ensure budget requirements are met.Monitor outstanding debtor situation and take appropriate action.
- Valuation of trade in carsoManagement of the Higher Gear system
- Management of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing
Qualifications and Experience
EXPERIENCE, QUALIFICATIONS AND TRAINING
- Sales management and marketing skills, knowledge and experience.
- Ability to manage and administer a department, to provide organisation, systems and leadership.
- Up-to-date knowledge of vehicle legislation and of trade practices.
- Able to motivate a sales team to achieve objectives.
- Sales qualification, technical qualifications an added advantage.
- Minimum experience required: 3 years in a similar environment2.
- Minimum Qualification: Higher Certificate.
- Volume dealer experience 45 new cars per month
- Manage a team of 8 Sales Executives.
- Financial, online and marketing experience will be favourable.
- Internal and external complaint management and resolution will be favourable
Method of Application
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