Fresh Jobs at Ignition Group

Description

• Update and collate reports with an analytical approach, to report to management.
• Follow up with new Trainees regarding missing documentation and resolve issues regarding capturing.
• Provide administrative support to the Recruitment team.
• Manage recruitment tracker/drop off report.
• Audit and manual creation of new starters on the Recruitmeny Management System.
• Ensure that interview forms are completed, to allow for clean data collation for the PowerBI dashboard.
• Collate documents received from learners (i.e. ID copies/ training POE, certificates).
• Perform research with applied methodologies.
• Provide recruitment support services with regards to new starter queries.
• Assist in case management and operational investigations as instructed by Manager.
• Adhoc functions as instructed by management.

Requirements
We'd love to hear from you if:

• You have a Matric.
• You have administrative or data capturing experience (recruitment admin experience advantageous).
• You have working experience in a contact centre environment.
• You have MS. Excel experience.

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Key roles and responsibilities : 

Customer Relationship Management CRM)

• Responsible for building and maintaining strong relationships with key clients. This involves understanding the unique needs and requirements of each key account and ensuring that the MVN-X’s products and services align with those needs.

Revenue Generation

• Drives revenue growth. This includes identifying opportunities for base growth and traffic growth, introducing new products or services, and negotiating contract terms to maximize profitability.

Strategic Planning

• Involved in developing and executing strategic account plans. They work closely with key clients to understand their business objectives and align telco services to support those goals. This involve collaborating with internal teams to tailor solutions that meet specific client needs.

Issue Resolution

• When issues or challenges arise, the KAM acts as a point of contact for quick resolution. This may involve coordinating with technical support, customer service, or other relevant departments to address and resolve any issues promptly.

Contract Management

• The KAM is responsible for managing contracts and agreements with key clients. This includes negotiating contract terms, ensuring compliance, and facilitating contract renewals. They are also be involved in pricing negotiations and adjustments.

Communication

• The KAM needs to keep key clients informed about new products, services, and industry trends. Additionally, they are a liaison between the client and internal teams to ensure smooth communication and collaboration.

Customer Satisfaction

• Ensuring high levels of customer satisfaction is a key goal for a Key Account Manager. Satisfied customers are more likely to renew contracts, increase their spending, and recommend the telco's services to others.

Requirements

Knowledge, skills and attributes:

• Self-directed, flexible, detail-oriented, and organised
• Ability to coordinate and manage work processes.
• Good interpersonal skills with the ability to build and maintain relationships.
• Good verbal and written communication skills
• Energy, enthusiasm and the ability to work under pressure.
• Creativity, initiative combined with commercial awareness.
• Have excellent people skills and intuitive to customer’s business needs.
• Good understanding of project management, including budget management.
• Collaboration and teamwork.

Education and training:

• National Senior Certificate or NQF 4 equivalent

Experience:

• At least 6 years’ experience in an account management in Telco and/or Retail environment.
• Experience in sales and client retention with clear evidence of sales targets.
• Solid customer relationship management experience.

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Description

Key roles and responsibilities

• Understanding the key value drivers of revenue generation and recommending optimisation measures to maximise revenue growth.
• Understanding the key value drivers of opex costs and recommending optimisation measures to grow our revenue to cost ratios.
• Leveraging technology to provide meaningful insight and analysis.
• Ensure timeous, accurate and complete monthly reporting.
• External adhoc reporting.
• Provide timeous reporting to external parties which include service providers, Finance houses and Shareholders.
• Specific mention to daily settlements reports and processes that need to be provided timeously.

Requirements

• Matric / Grade 12
• Tertiary qualification in Finance / Accounting advantageous.
• Creative, strategic, and financial acumen coupled with strong business intellect necessary for taking the business to the next level.
• Ability to influence and motivate others to maximise their efforts towards achieving the company’s business purpose.
• Demonstrate business acumen, analysis expertise and strategic planning skills.
• Demonstrates the ability to interface and maintain effective working relationships with all departments.
• Ability to collaborate with executives at a strategic and tactical level.
• Understanding of performance reporting and indebt analysis.

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Description

The detail

• Knowledge of operational compliance checks across the sales force to ensure risk alerts are being closed off accurately and within the required SLA.
• Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
• Experienced in support of new agents within the business by conducting audits on their performance.
• Knowledgeable of strategies that ensure compliance results improve by driving key measurables.
• Able to drive contractual obligation by clients which are affiliated to the Compliance rules, regulations and legislations are being adhered to.
• Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd. confirmations as designated by the client).
• Able to drive script audit practises and adherence.
• Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational compliance is filtered through.
• Able to conduct audits on training sessions so that gaps identified from a QRC perspective is fed back to the training department and manager.
• Able to make informed rulings on disputes/pushbacks raised by Sales in terms of Quality findings.
• Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements).
• Able to monitor / audit online applications that ensure team leaders are progressing agents accurately.

Requirements

Desirable

• Knowledge of the online app and how it works.
• Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
• Knowledge of Excel.
• Should understand what Compliance in business is.
• Should be able to communicate in a professional manner.

Are you this person?

• Do you have an enquiring mind and an eye for inaccuracies?
• Are you a person who pays careful attention to detail?
• Are you big on communication and driving improvements?
• Can you conduct and present findings in a platform that is middle and senior management facing?
• Are you proficient in Microsoft office?

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Description

 The detail

• Identify fraudulent activity that would lead to financial, operational, and business loss.
• A keen understanding of the business end to end process flow i.e., Sale to Activation (beneficial if you understand the Billing / Payment post sale procedure).
• Investigative nature.
• Implement processes and procedures to mitigate fraudulent activities.
• Develop and implement audit plans focusing on legal and regulatory compliance.
• Conduct comprehensive risk assessments to identify areas of potential legal exposure.
• Execute audits to assess the effectiveness of compliance controls and processes.
• Highlight areas of exposure to the Risk manager whilst providing insights around such risks.
• Prepare detailed audit reports outlining findings, risks, and recommendations.
• Document audit procedures and maintain accurate records of audit activities.
• Present audit findings to senior management and the board of directors.
• Assist in the development and implementation of compliance training programs.
• Recommend improvements to internal controls and risk management processes.
• Monitor the implementation of audit recommendations and corrective actions.
• Conduct follow-up audits to ensure compliance issues are resolved.
• Provide monthly overviews to the business at large.

Requirements

Desirable

• Matric.
• Knowledge of systems in the business.  
• Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
• Experienced in support of new agents within the business by conducting audits on their performance.
• Knowledgeable of strategies that ensure fraudulent activity decreases in the business which results improve by driving key measurables.
• Able to conduct investigations so that gaps identified from a QRC perspective is fed back to the training department and manager.
• Able to make informed rulings on overall business

Are you this person?

• Do you have an enquiring mind and an eye for inaccuracies?
• Are you a person who pays careful attention to detail?
• Are you big on decreasing fraudulent activities within the business?
• Are you proficient in Microsoft office/PP and Excel?

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Description

The Company Secretary for Ignition Financial Services ensures efficient administration and compliance with statutory and regulatory requirements for the organization and supports the Executive Management and the Board of Directors by coordinating meetings, preparing necessary documents and reports and overseeing corporate governance.

Key roles and responsibilities : 

Board, Committee and Management Meetings and Reports Coordination

• Set meeting dates, send out meeting requests, and draft agendas.
• Prepare and distribute meeting packs, draft board resolutions
• Assist management with internal report compilation.
• Attend board calls, draft minutes, ensure attendance registers are signed, and guide directors on conflict of interest disclosures.
• Prepare and circulate action lists and minutes within specified timeframes.

Annual General Meeting (AGM) Administration

• Draft the agenda and ancillary documents and circulate to attendees.
• Attend AGM, ensure compliance with the Act, invigilate voting, tally votes, and submit results.
• Draft and circulate AGM minutes to Management and the Board.

Corporate Governance and Legal Compliance

• Oversee induction and training for new board members and provide guidance on governance matters.
• Manage and report on all CIPC changes and return submissions.
• Advise on committee setups, charters and terms of reference
• Update directors on new corporate law legislation
• Support control functions in providing guidance on corporate actions, such as setting up committees and compliance with governance standards.

Written Board and Shareholder Resolutions

• Draft, review, and circulate written resolutions for approval.
• Monitor voting outcomes and communicate results to Management and the Governing Body.
• Maintain a register of resolutions for auditing purposes.

Requirements

Knowledge, skills and attributes:

• Comprehensive understanding of the Companies Act, and corporate governance principles.
• Strong planning, coordination, and time-management skills.
• Excellent written and verbal communication abilities, including drafting of resolutions, minutes, and legal documentation.
• High level of accuracy and attention to detail in documentation and record-keeping.

Education and training:

• Legal degree, Legal administration qualification, Business Administration, or related field.
• Chartered Secretary qualification or similar professional certification advantageous.

Experience:

• Minimum of 5 years of experience in a Company Secretary or similar role, preferably in a corporate or financial services environment.
• Proven experience in coordinating board and committee meetings and drafting resolutions and minutes.
• Demonstrated ability to provide governance advice and ensure compliance with legal and regulatory frameworks.