Operational Compliance Auditor - Cape Town at Ignition Group

Description

The detail

• Knowledge of operational compliance checks across the sales force to ensure risk alerts are being closed off accurately and within the required SLA.
• Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
• Experienced in support of new agents within the business by conducting audits on their performance.
• Knowledgeable of strategies that ensure compliance results improve by driving key measurables.
• Able to drive contractual obligation by clients which are affiliated to the Compliance rules, regulations and legislations are being adhered to.
• Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd. confirmations as designated by the client).
• Able to drive script audit practises and adherence.
• Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational compliance is filtered through.
• Able to conduct audits on training sessions so that gaps identified from a QRC perspective is fed back to the training department and manager.
• Able to make informed rulings on disputes/pushbacks raised by Sales in terms of Quality findings.
• Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements).
• Able to monitor / audit online applications that ensure team leaders are progressing agents accurately.

Requirements

Desirable

• Knowledge of the online app and how it works.
• Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
• Knowledge of Excel.
• Should understand what Compliance in business is.
• Should be able to communicate in a professional manner.

Are you this person?

• Do you have an enquiring mind and an eye for inaccuracies?
• Are you a person who pays careful attention to detail?
• Are you big on communication and driving improvements?
• Can you conduct and present findings in a platform that is middle and senior management facing?
• Are you proficient in Microsoft office?