Current Vacancy Position at Civil Aviation Authority (SACAA)

Description

Process Applications

• Receive application package and evaluate the package for completeness.
• The package should specify the design Standards and airworthiness requirements according to which the aircraft type was certified.
• Draw specific aircraft file record and ascertain any outstanding documentation and information, pertinent to application.
• Engages with owner, Aircraft Maintenance Organisation concerning outstanding information, documentation, inspection reports and applicable fees. 
• Develop annual oversight plans and safety promotion plans.

Certificates

• When satisfied that the relevant requirements are met, will issue the C of A.
• Forward completed certificate for checking, authorisation and signature.
• Contact applicant to arrange forwarding or collection of certificates.

Records

• Maintain and update all databases affecting currency fees (i.e. Great Plains, Aircraft Register), Certificates of Airworthiness, payments and aircraft files.

Administrative/Coordination 

• Conduct any administrative and/or coordination function as may be allocated by management from time to time.

Requirements

Minimum Requirements 

• Grade 12 

Ideal Requirements

• Certificate or Diploma in Administration  

Experience

• 3 Years - Administration

Closing Date: 30 May 2024

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OVERALL, PURPOSE OF THE JOB

• To train in the oversight of instrument flight procedures and aeronautical cartography as per ICAO SARPS.
• To train in the validation and approval (where necessary design) of instrument flight procedures and aeronautical charts.
• To train in the oversight of instrument flight procedure design and aeronautical cartography organisations as per ICAO SARPS.

Oversight – Instrument Flight Procedures and Aeronautical Cartography organisations

• Participate in the inspection, auditing and certification of procedure design organisations and aeronautical chart service providers.
• Participate in monitoring the compliance of certified procedure design organisation and aeronautical chart service providers as per ICAO SARPS, SA-CARs and CATS.
• Participate in external compliance obligations that the SACAA is subjected to

Validation – Instrument Flight Procedures and Aeronautical Cartography

• Be trained in validating and approving instrument flight procedures and aeronautical charts submitted by certified Procedure Design organisations and aeronautical chart service providers as per ICAO SARPS, SA-CARs and CATS.
• Be trained in validating and maintaining information for publication in AIP SUPs, AICs and the AIP.
• Be trained in verifying, validating, approving and certifying aeronautical information printed on the South African WAC charts.

Design Instrument Flight Procedures

• Be trained in designing Instrument Flight Procedures aeronautical charts as per ICAO SARPS, SA-CARs and CATS.

Regulation Development and Review

• Participate in the development and review of local regulations and technical standards in line with ICAO SARPS.
• Participate in providing input and recommendations to the SACAA, CARCOM, NASCOM and external clients.
• Participate in the development and review the technical guidance material utilised to guide procedure design organisations and aeronautical chart service providers.

Research

• Conduct research and benchmark the standards utilised to certify procedure design organisations and aeronautical chart service providers
• Conduct research and provide input into the development of specific proposals for standards to be applied in the design of flight procedures, aeronautical charts and airspace planning.

Liaison and Consultation

• Participate in all safety initiatives in the PANS-OPS section.
• Be trained in liaising with certified procedure design organisations and aeronautical chart service providers, on behalf of SACAA
• Be an observer in activities of relevant ICAO regional structure and local workgroups (e.g. meetings, symposiums, etc.) on behalf of SACAA

Requirements

EDUCATION (FORMAL QUALIFICATION REQUIRED)

MINIMUM

• Grade 12
• A pilot qualification with an IF rating and/or an ATC/ATSO qualification

IDEAL

• Completion of a PANS-OPS Basic course, Safety Management System course, State Safety Programme course

EXPERIENCE

• 5 Years - Qualified Pilot with an IF rating and/ or Qualified ATC/ ATSO

Closing Date: 01 June 2024

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Overall, Purpose of the Job

• To provide an end-to-end customer service to the SACAA clients. 
• To improve the customer experience and customer satisfaction index.

Contact Centre

•  Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day.
•  Track all customer inquiries in the approved systems until queries are resolved. 
•  Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA). 
•  Liaison with clients to identify any information and service requirements - Provide first line information.
•  Professionally respond to requests from both external and internal customers.
•  Evaluate customer satisfaction through approved tools and systems.

Quality Control

•  Record all queries and comply with all procedures which relate to the contact centre.  
•  Adhere to the approved quality assurance measurements.
•  Adhere to the approved SLA’s

Customer Satisfaction

•  Project and maintain a satisfactory image when dealing with clients. 
•  Ensure that all customer queries are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
•  Sent customer survey after every interaction 

Administration

•  Keep accurate records of discussions or correspondence with customers
•  Communicate and coordinate with internal departments 
•  Analyse statistics or other data as required by management

Requirements

Minimum Requirements 

• Grade 12 and post Matric certificate in Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification

Ideal Qualification:

• National Diploma Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification

Experience:

• 1 year/s Call Centre/Client Service experience 

Closing Date: 01 June 2024

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Overall, Purpose of the Job

To develop a Corporate Social Investment strategy and manage the corporate events calendar in order to promote a strong awareness of the SACAA brand.  

Manage the Corporate Social Investment (CSI) Strategy

• Conduct research to provide inputs to the CSI Strategy.
• Develop a CSI Strategy, ensuring adherence to the CSI and sponsorship policy and procedure
• Develop comprehensive CSI strategy/programmes
• Implement, monitor and track the delivery of a CSI programme in support of the Communications Strategy
• Manage sponsorship requests and provide recommendation reports

Develop event management procedures and acceptable standards

• Develop and manage the annual corporate calendar and update regularly
• Provide guidance and council to ensure that events meet the organisation's acceptable standards and procedures.
• Ensure events meet the intended objectives through monitoring and evaluation

Manage major special event projects/campaigns aimed at promoting the organisational brand  

• Manage the planning and execution of all major events

Manage brand promotion strategy

• Develop an annual advertising strategy to increase organisational brand awareness as well as to promoting organisational strategy objectives
• Identify key trade shows and exhibitions to promote the SACAA brand and expand networking opportunities for the organisation’s personnel.
• Identify and propose brand-building opportunities 
• Assist in development and refinement of uniform graphic standards and visual brand strategies. 
• Ensure brand communication for areas of responsibility are consistent with the company and brand positioning.
• Provide design and direction for collateral, web, and other visual communications media for the company.
• Manage visual media library of photos and video footage
• Help promote uniformity and consistency of brand.
• Manage the procurement of branding material 

Requirements

Education

Minimum

• 3-year National Diploma in Communications/Public Relations/Marketing or other relevant qualification at an NQF level 6.

Ideal

• Degree or Post Graduate qualification in Communications / Public Relations/Marketing or other relevant qualification at an NQF level 7.

Experience

• 5-7 Years in Communication and Marketing
• 5-7 Years in Events Management or Branding

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