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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service.
Job Responsibilities
Nedbank Goals:
- Achieve sales growth targets.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
Client Engagement:
- Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
- Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
- Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
- Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
- Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
- Ensure compliment and complaint management.
Risk and Ops:
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
- Embrace workforce and queue management to ensure optimal store efficiency.
- Manage the security aspects of day to day risks.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
Lead:
- Participate in the preparation of business performance reports to engage management on a regular basis.
- Translate business goals into team and personal goals based on team roles and responsibilities.
- Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
- Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.
Essential Qualifications - NQF Level
Preferred Qualification
- National Diploma in Finance or Business Management
Essential Certifications
Minimum Experience Level
- 3 - 6 years
- 2 years experience in a client facing retail sales environment and 2 years experience in people management
go to method of application »
Job Purpose
- To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.
Job Responsibilities
- Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistently following through on the programme.
- Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
- Maximise profitability of client by matching as many products as meets his/her needs.
- Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
- Retain client by ensuring that all his banking needs are met by Nedbank.
- Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers.
- Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS reqruiements.
- Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
- Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
- Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
- Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
- Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree or Diploma (NQF level 5 or 6) in a financial or marketing field, FAIS Regulatory Examination 5 qualifications.
Minimum Experience Level
- 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment.
go to method of application »
Job Purpose
- To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Deliver on due dates through the timeous documenting and scheduling of reviews.
- Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
- Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Ensure all successes are communicated to Group Technology through the various publications ( e.g. Full View; Engage) Actively working towards building a network across all areas in GT and understanding the end to end service.
- Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.
- Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
- Determine the root cause; by reviewing the problem resolution with specialist staff and reference the relevant supporting documentation.
- Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.
- Ensure that the databases are updated and deadlines are met.
- Document all successes for future reference and lessons learned.
- Manage quarterly reviews and recognition though communication thereof Manage the implementation of the Knowledge Management Plan and systems; policies and processes.
- Promote Knowledge Management principles; processes and procedures to encourage collaboration and information sharing.
- Produce and distribute Management reports by collating the required information.
- Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.
- Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.
- Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.
- Meet client needs by sending necessary communications to the targeted audienceBuild and maintain relationships by ensuring thatall data on the Information TechnologyService Management Catalogue is updated and communicatedCreate internal synergy by providing information on progress.
Job Responsibilities Continue
People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- National Certificates and Occupational Awards
Preferred Qualification
- Commercial degree/diploma e.g. B.Comm/B.Sc Actuarial Science/Business Science, Certified Financial Analyst, Regulatory FAIS Exams
Essential Certifications
- FPI (Financial Planning Institute) membership
- Preferred Certifications
- Minimum Experience Level
- 3-5 years related experience
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 3 - 6 years
- BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
- Exposure to SCRUM/Agile methodology/SAFe methodology
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Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Partner with commercial banking segment business managers to identify and obtain new business referrals for short-term insurance and progress these towards quotes and sales.
- Maintain sound relationships and an engagement model with both internal and external stakeholders.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifying and verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Essential Qualification
- Bachelor of Commerce: Banking or Accounting
- Regulatory Exams- FAIS Key Individual/ Representative
- Short-term Insurance full qualification Personal Lines and Commercial lines
Minimum Experience Level
- 3-4 years' within a Bank dealing with bankers and lead generation.
- 5-7 years' experience in short-term insurance- Commercial lines in an intermediary/ Broker role
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Job Purpose
- To generate; analyse and report reliable; meaningful financial and non-financial information to support the requirements and decision making of the business; in line with Nedbank's strategy.
Job Responsibilities
- Forecast and predict monthly flash report towards end of every month by analysing trends and cost drivers.
- Generate and compare flash results performance to various budget figures and measure growth against previous periods by performing a variance analysis.
- Provide formal commentary and interpretation on financial information to stakeholders through variance analysis.
- Prepare ad hoc reports by gathering information from various sources and analyse and interpret the data.
- Align reporting information to business changes by verifying and updating structural changes.
- Forecast annual staff costs and head count management through staff run rate report.
- Manage the cost of footprint roll-out by monitoring and reporting actual spend against budget.
- Conduct (plan, implement, monitor and adjust)financial planning process which includes annual budget,3-year plans and quarterly forecasts by looking at trends, initiatives, distribution and cost drivers.
- Prepare financial, non-financial and ad hoc reports to various stakeholders on monthly basis by gathering information from various sources and analyse and interpret the data.
- Train and upskill new and existing stakeholders on financial management through one-on-one meetings and training sessions.
- Provide advice to stakeholders on profitability by extracting information from various sources, interpreting and track on monthly basis.
- Align the Region's strategy to the Bank's strategy through business planning and stakeholder engagement.
- Prepare and present the monthly Opcom pack to the Regional Manco and Exco Team for Quarterly Business Reviews.
- Train and upskill new and existing line managers on financial management through one-on-one meetings and training sessions.
- Ensure that reporting deadlines are met to the finance team and stakeholders by adhering to set deadlines.
- Branch Administration Centres to ensure adherence to policy and procedures.
- Manage, track and reconcile spend on training, local area marketing and donations to ensure compliance with relevant department's policies and/or standards.
- Manage closed branches and adherence to process by engaging with various stakeholders (operations, capex, channel infrastructure) to minimise risk of possible fraud and losses.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives by engaging in staff surveys etc.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 3 - 5 years in financial management preferably in the financial services industry.
go to method of application »
Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
- RE certification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- Minimum of 2 years' experience within a Banking environment
- Experience within an Insurance environment would be advantageous
go to method of application »
Job Purpose
- To grow Commercial Bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 6 or Higher in a Financial or Business-related field
- CA / CFA or MBA would be an advantage
- Matric / Grade 12 / National Senior Certificate
- Valid unendorsed driver's license and own reliable transport is essential
Minimum Experience Level
- 4- 5 years' Relationship management experience in the financial sector
- 5 - 7 years' Agriculture experience is a must
- 2- 3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services and Consulting environment
go to method of application »
Job Purpose
- To grow Commercial Bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 6 or Higher in a Financial or Business-related field
- CA / CFA or MBA would be an advantage
- Matric / Grade 12 / National Senior Certificate
- Valid unendorsed driver's license and own reliable transport is essential
Minimum Experience Level
- 4- 5 years' Relationship management experience in the financial sector
- 5 - 7 years' Agriculture experience is a must
- 2- 3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services and Consulting environment
go to method of application »
Job Purpose
- To grow Commercial Bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 6 or Higher in a Financial or Business-related field
- CA / CFA or MBA would be an advantage
- Matric / Grade 12 / National Senior Certificate
- Valid unendorsed driver's license and own reliable transport is essential
Minimum Experience Level
- 4- 5 years' Relationship management experience in the financial sector
- 5 - 7 years' Agriculture experience is a must
- 2- 3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services and Consulting environment
go to method of application »
Job Purpose
- The Web Designer would be responsible for planning, creating the design and layout and building internal and external web content pages in collaboration with the UX team for diverse portfolios across the Nedbank Group of digital properties.
- The Web Designer can contribute to the User Experience of the Customer Journey by producing compelling designs that tell great stories as well as generating innovative ideas that move the organisation forward - driving our commercialisation efforts.
Job Responsibilities
Content Delivery
- Maintenance of an editorial schedule.
- Edit and update content on digital platforms.
- Research, ideate and deliver on campaign best practice using UX and UI principles.
- Audit and maintenance of all content across all digital platforms.
- Optimise the performance of content across digital platforms.
- Improve and optimisation of content creation processes and workflows for the organisation.
- Stay abreast of latest UX and UI trends.
- Provide input into the UX of the organisation’s online properties.
- Design and develop engaging and responsive content pages.
- Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
- Provide input on content pages across the digital platforms.
Operational Delivery
- Ensure that digital content is maintained and updated in line with the optimisation findings and best practice.
- Contribute to the monthly management reports on the performance of all digital channels.
- Collaborating with the back-end developers to ensure optimal performance across digital platforms.
Reporting
- Ongoing evaluation of content and recommend technical fixes across digital platforms.
- Contribute to the overall platform performance reports.
Stakeholder management
- Collaborate with internal and external stakeholders to deliver an optimal experience across all digital platforms.
- Liaise with various businesses across the organisation regarding content production requirements.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Marketing, Communication and Research
Minimum Experience Level
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Job Purpose
- To support Nedbank Insurance in identifying and capitalizing on market opportunities across different customer segments. The role involves leveraging insights to design and implement compelling, disruptive, and commercially viable Client Value Propositions (CVPs) that align with the strategic objectives of the business.
Job Responsibilities
- Conduct comprehensive market analysis to identify trends, gaps, and opportunities within the insurance sector.
- Collaborate with cross-functional teams to gather insights and understand the needs and behaviours of various customer segments.
- Design innovative CVPs that enhance customer experience, drive growth, and increase market share. Ensure that the CVP's resonate with the customers' needs and while aligning with commercial imperatives.
- Lead the end-to-end development process of CVPs from concept to execution, ensuring alignment with business strategy.
- Monitor and measure the performance of implemented CVPs against key metrics and make recommendations for optimization.
- Meet financial objectives by co-ordinating activities in line with budget/target requirements.
- Stay abreast of industry developments and competitor strategies to ensure Nedbank Insurance maintains a competitive edge.
- Engage with stakeholders at all levels to secure buy-in and support for CVP initiatives.
- Monitor, analyse and articulate in detail competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date.
- Leveraging Analytics, MI & Customer Experience to build a fact-based understanding of customer needs and use these insights to support or disprove particular areas of prioritization, focus and courses of action.
- Ensure alignment with the segment customer value proposition.
- Monitor and provide feedback to enhance customer value proposition.
- Contribute to Segment and Proposition strategy.
- Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive timetable.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certification obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
People Specification
- Innovative mindset.
- Results-driven with a commitment to quality and excellence.
- Agile and adaptable to a fast-paced, changing environment.
- High level of integrity and professionalism.
- Strong analytical and strategic thinking abilities.
- Excellent communication and presentation skills.
- Proficient in stakeholder management and negotiation.
- Creative problem-solving skills with a focus on customer-centric solutions.
- Ability to lead projects and manage cross-functional teams.
Essential Qualification - NQF Level
- Bachelor’s degree in business, Marketing, Finance, or a related field.
- Master’s degree is preferred.
Preferred Certifications
- Professional certification in Project Management or Customer Experience is an advantage
Minimum Experience Level
- Over 3 years + experience in Client Experience, Customer Value Propositions and Customer Insights.
- Experience in developing, implementing and being accountable for crafting of CVP, take to market strategy and business plan.
- Experience in CVP, product development or strategic marketing within the financial services industry, preferably insurance
- Proven track record of developing and implementing successful CVPs.
- Experience in roles within market insights, consumer research or product management
- Experience in Insurance and/or financial service industry.
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Job Purpose
- To manage a portfolio of products, ensuring the successful development and delivery of high-quality products that meet customer requirements profitably.
Job Responsibilities
- Contribute to the product vision in collaboration with the product team.
- Define the scope to be delivered in alignment with the product vision.
- Identify; understand and agree the direct and indirect impact of business initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Ensure that the right solutions are built in the right way through collaboration with executives, senior stakeholders across business and technology teams and the agile team
- Have a clear understanding of the prioritized product features to be delivered between senior stakeholders, negotiating requirements and priority as necessary
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Identify business issues and provide innovative solutions through engaging with stakeholders, observation and analysing management reports.
- Support the team in producing the best product through domain knowledge, business insight, understanding product technology and technical dependencies.
- Identify cost/time/quality/risk aspects of business issues by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Defining key performance indicators and success metrics to evaluate the performance and the impact of the products based on data driven insights.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Communicating progress, updates and challenges to stakeholders and ensuring transparency and alignment throughout.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3 - 5 years relevant experience in product management.
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Job Purpose
- To lead and manage sales, operations, and risk mitigation effectively, aiming to grow market share and profitability through the impeccable execution of the established strategy and to enhance the Nedbank brand.
Job Responsibilities
- Lead and manage financial management function
- Drive achievement of revenue targets by ensuring competitive agility and sustainability.
- Drive achievement of market share targets
- Manage design of processes; systems and controls
- Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
- Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
- Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
- Deliver service to clients by ensuring that client expectations are understood and met.Build and maintain relationships with clients through regular engagement and knowledge sharing.
- Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
- Build relationships with internal stakeholders by identifying their information needs on credit performance
- Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
- Deliver service to clients by ensuring that client expectations are understood and met.
- Build and maintain relationships with clients through regular engagement .
- Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
- Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner.
- Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
- Optimise efficiency and embed correct
- Manage performance of reports and hold them accountable for managing the performance of their reports
- Drive to execute own and direct reports planned development by acquiring knowledge;
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.Improve productivity and reduce costs by improving work processes.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
- .Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- A Degree in Business, Finance, or Marketing is required (e.g., B.Com, Certified Associate of the Institute of Bankers).
Minimum Experience Level
- Must have 5 years leading people in a related financial services industry.
- Must have knowledge of effective sales strategies and techniques
- Meeting Sales Goals One of the primary responsibilities of a sales manager is to establish and meet sales goals
- Completion of the Key Individual (KI) qualification is required.
Method of Application
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