Dispatch Controller at H Systems (Pty) Ltd

KEY PERFORMANCE AREAS

• Distribution Control.
• Administration.
• Warehouse assistance.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

DISTRIBUTION CONTROL

• Control logistics function, ensuring all orders are dispatched timeously, including:
• Manage freight forwarders and ensure timeous collection from couriers.
• Loading of Freight Forwarders Waybills.
• Pre alerting the Freight Forwarders controllers, and the necessary staff, of what waybills are leaving.
• Assisting with the tracing of waybills for Freight Forwarders.
• Route planning.

Control dispatch quality, delivery times, transport costs and efficiency.

• Ensure all picking slips are attended to timeously.
• Prepare goods for dispatch.
• Monitor, count & inspect the dispatching of goods to ensure orders are dispatched accurately.
• Loading / offloading of vehicles.
• Ensure vehicles are pre-loaded for early deliveries.
• Prepare products for shipment or delivery.
• Pack and load products onto vehicles according to company specifications.
• Ensure dispatch accuracy as per picking slip, on time and in full.
• Execute the most efficient and accurate loading and dispatching of all orders, as per picking slips.
• Ensure IBTR’s (Inter-Branch Transfers) are completed as per company procedures.
• Ensure clients who collect stock are assisted timeously and courteously and provided with accurate stock as per their order.

Ensure uptime of fleet to deliver on customer service requirements, including:

• Preventative/ad hoc maintenance and readiness for unplanned downtime,
• Ensure all vehicles are serviced as per service schedules.
• Report all vehicle defects and services due to the Warehouse Supervisor.
• Ensure all drivers comply with the Road Traffic Act.

ADMINISTRATION

Always ensure effective dispatch administration:

• PODs submitted to Admin timeously.
• All dispatch paperwork is completed accurately.
• Communicate labour requirements to Line Manager in advance, to ensure planning for stringent dispatch requirements.

WAREHOUSE ASSISTANCE

• Ensure that all stock is correctly and neatly located, binned, and maintaining a tidy display of the products.
• Accompany drivers on deliveries to provide assistance with offloading or loading products at customer sites.
• Conduct stock counts, as required.
• Assist in another position if there is an operational constraint.

Assist with driving responsibilities, including driving a company vehicle, if hold a valid driver’s license.

• Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
• Loading and unloading deliveries.
• Maintain accurate records of deliveries and ensure all relevant paperwork is signed and returned.
• Provide excellent customer service.

Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.

• sweeping floors.
• dusting surfaces.
• removing debris.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

Ensure adherence to the OHS Act.

• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety processes.

Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.

• Always maintain high standards of housekeeping.
• Ensure PPE is always worn in the warehouse.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.

Requirements

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• 1 years’ experience in a similar position.
• 3 years’ experience in an operations / warehousing environment.

SKILL REQUIREMENTS

• The ability to carefully and accurately pick and pack items, ensuring correct quantities, product quality, and proper packaging.
• The capability to prioritize tasks, work under deadlines, and meet productivity targets while maintaining accuracy.